I accidentally left my original review here rather than for the Hancock Center store I visited, but…read moreI'm keeping a review here because the owner's pathetic response needs to be called out. Original review: ----------------------- Staff is always friendly. But they don't always know what they're doing. I asked the cost to mail a simple letter to Japan and they said $240! I said I didn't need to send it the fastest way, they said that doesn't change the price. I said that can't possibly be right, they insisted it was. Notably, they didn't give different prices for different tiers of service, just a single price and they said that was it. I went home and looked it up, and of course staff had quoted only the highest tier service (Express), which is about twice the price of a lower tier (Expedited). (Also, FYI, if you buy on the website it's as cheap as $90, and buying the UPS label through Parcel Monkey it's only $43.) ---------------- UPDATE: Reducing to 1 star based on the idiotic reply by the owner. He wrote as though I was complaining about the pricing, COMPLETELY MISSING THE POINT, meaning he either couldn't be troubled to actually read my review rather than skimming it, or was just too stupid to understand it. To spell it out to the owner: (1) The complaint was not that prices are high. (2) The complaint is that staff gave WRONG pricing. They priced for the MOST EXPENSIVE option, AND they said that was the ONLY option. (That's how I was able to buy a UPS label elsewhere for much cheaper.) There are reasons this location has a pathetic 2.9-star rating. If management wasn't clueless they'd focus on fixing the problems rather than making excuses.

I like this UPS location actually; it's convenient because it's close to where I work. My only…read moreissue is there's only like three tiny parking spots so that's limited but otherwise they have really friendly staff, and a quick return station eg for Amazon and TikTok shop items. Ive been twice and both times I was in and out really quick, no complaints.

I needed a new battery for my car and didn't have my tools, the gents in this shop were so helpful,…read morethey installed the battery and even took time to answer my questions. Also, I noticed something very heartfelt, two separate elderly women pulled up for service, each time a store attendant met them at their car and help them in. It was moving and caring, I appreciate that type of service. These guys are top notch.

I loooove this place! First off the best thing they do is clean out the charger port of your phone…read morefor free so it can hold a charger cable well after it gets fuzz and dirt build up after a while! THAT in and of itself makes me love them cause an iPhone repair charges for that. But I've also been replacing the battery in my manual Fossil wristwatch for 16 years and I only paid around $20 once for a lifetime replacement membership for the life of this watch. They are also always very friendly and have other obscure batteries and lightbulbs when you need them.

They always have just what I need... they're fast and efficient. I also appreciate their friendly…read moreservice and convenient location.

Some more great service here at batteries plus. I dread the day I come in and Chris G is not on…read moreduty though he assures me everyone that works here super qualified. Five stars all the way guys.!

Josh was so helpful and quick, I think he fit me inn during his lunch! I recommend him to any…read morecompany that needs fingerprints or employee that needs them quick and do not want to wait.

The service was quick and honest, and he relieved my concerns. I would highly recommend him.read more

Awesome service and fair prices in a convenient location. Very careful packaging of all the items I…read moreneeded to ship out. The best place I've mailed stuff by far.

I've used this Postal Annex+ a few times, and it is the best postal service in the area. Fast,…read morefriendly service, and a good range of services. Most recently I needed documents notarized, and Postal Annex+ got it done in a jiff. It was also a lot less expensive than mobile services (which I've used in the past). In the past I've shipped packages no problem. The crew took care of everything. I'll definitively keep using this place!

Drive the extra 5 minutes to the USPS office. It cost me $1.55 a piece for two extra postage…read moregreeting cards. Parcel Plus wanted 7.50 - not really worth my time to ever use their services again. I can imagine UPS and FedEx rates are equally as bloated. Buyer beware.

I had a FedEx package that arrived sooner than expected. When I wasn't home to sign for it, they…read moresent it here. I went to several different Fedex locations to obtain this information but they all agreed that the package had been dropped off here and signed for at this location. When I came in the next day to retrieve it, I was greeted by a nice but shy younger female employee who could not locate my package. When I asked her to double-check and look again, her manager came over and yelled at me. This woman was combative, rude, and arrogant. She explained to me that FedEx drivers and staff were idiots and that they had messed up, not her. She said they make mistakes all the time and that it wasn't on her to fix it for me. She also refused to look again for my package and then told me, her staff doesn't make mistakes. Ever. She literally said her staff doesn't ever make any errors so they couldn't possibly have misplaced the package and didn't need to look again to appease me. I will never go to this business again for anything. It's not the right way to treat customers, who are frustrated already that they have missing mail. She did nothing to improve the situation. We never did find that package and the whole thing had to be refunded and reshipped, which took weeks because she could not be bothered to just check for me one extra time to help.

I always drop packages here every one is super nice and great customer service and they offer mail…read moreboxes if you don't want to go to post office !

This place is amazing. Called them at opening, emailed them 20 blueprints to be printed out ASAP…read more He said it would be 45 minutes. Amazing! He called back in 20 minutes and it was done!!!!!

TRADE IN SCAM I did their promotion where they took my old…read morephone and supposedly gave me $1,000 toward a new iPhone, with the catch that I'd be in a 36-month contract. I agreed, thinking the trade-in value would truly cover the cost of the new phone over the term. What they didn't make clear is that if I leave early, I still owe around $700 on the phone, even though they already took my old phone as part of the deal. So AT&T has my old device and still expects me to pay hundreds of dollars if I want to get out of the contract before the 36 months are up. This feels incredibly misleading and unfair. Had I known I'd basically be trapped in a 3-year commitment with a huge bill to escape, I never would have agreed to this promo in the first place. AT&T's promo sounded great on the surface, but the reality is it's a long-term trap. I feel like I lost my old phone and my flexibility as a customer. I will not be doing business with AT&T again after this, and I strongly recommend that anyone considering their trade-in "deals" read the fine print very carefully and think twice.

BEWARE OF TRADE-IN SCAM, BEST BUY GIVES THE FULL TRADE-IN VALUE. CALL FIRST, DONT WAIT…read more I went to this location because my phone is "worth $830 for trade in". The new iPhone 16 Pro Max is $1199. After an hour long wait, they say my phone is in perfect condition, and I will get $800 off! When I ask the monthly price of the new 16 pro max with this trade in value, they quoted $37/month for 36 months. THAT COSTS MORE THAN 1300. WHERE IS THE TRADE IN VALUE? The staff insisted that it would cost $55/month without the trade in. I went across the street to Best Buy, they offered $10 per month or 1 time payment of 370 + Tax. I can't fathom how this brazen scam is still allowed. Best Buy all the way.