1) The business is located in a scary warehouse back parking lot. 2) The website says they allow walk-ins - the SIGN ON THE DOOR says they do not. 3) If you do not have an appointment, they literally will refuse to answer the door or the bell. They just pretend you aren't there. 4) They cannot fingerprint correctly. I have to get them redone because the FBI couldn't read them. 5) You cannot get a person on the phone. It's all phone menus and voicemail. 6) How do I get a refund for poor quality work? I'm asking here (rhetorically) because there is literally NOWHERE on their website that explains that. 7) Added together, these all say this business is likely two steps away from being a sham business. I plan to post these complaints EVERYWHERE, including complaining to the state of MO with the express intent that they reevaluate their vendor relationship with this truly TERRIBLE business. read more

I had my initial prints done on Wednesday 1/11 and had to have a reprint the next day. The young ladies were courteous and informative. Pleasant disposition Thank you read more

Wow. Talk about poor customer service. I have been fingerprinted at this location twice. Each time I paid with my debit card, which contains my maiden name, and used my ID, which includes my married name. Apparently, that is against company policy, but I obviously had no idea when my form of payment was accepted on two separate occasions previously. So, when I asked to verify the procedure, the woman started aggressively pointing and told me to find it on their website. I said no, and insisted on seeing verification of this policy. That's when she decided to raise her voice and treat me completely disrespectfully and continued to point, demanding that I find this information on their website--terrible, terrible experience. read more

I needed to get fingerprinted for a job, and going through this was terrible. On their website they said walkins were welcome, but then when we arrived they said they only took appointments. Their website was hard to use and not efficient, but calling to make an appointment was even worse. It takes forever to get connected and so much personal information is required to put in. I finally scheduled an appointment and they canceled on me! I now have to drive over half an hour to a different location at a later date to try and get fingerprinted before the deadline for my job training. I am not one to use profanity, and it is specified in the guidelines not to, but I would have some very strong language to use about this place. A horrible company, a horrible experience, and I will live a happy life if I never have to interact with them again. read more

I went to get fingerprinting done today for a nursing license. I was 4 minutes late to my appointment (I do understand that). In my defense there is no signage on the building besides a small piece of paper on the door that states Identogo. Also, the letters on the building go G, E, F. That is not the alphabet I learned. They "fit me in" after waiting an hour while the employee doing the fingerprinting called people on the phone scheduling interviews. DO NOT waste your time! Go somewhere else. Both employees were super rude! read more