I had a critical appointment to get a medical license packet sent off. I took off work losing money…read moreto make this happen. I had to drive 1 hour to get there. I made this appointment Friday, it is now Monday 2/19. The building looks abandoned, no one is answering the phone. This will delay starting a new job by weeks. They did not call or email that they are now not opening.

Service was great- I called before I made the appointment to confirm some info and the employee was…read moregreat! Easy to make an appointment and was a quick turn around compared to the available appointments at Identogo.

1) The business is located in a scary warehouse back parking lot. 2) The website says they allow…read morewalk-ins - the SIGN ON THE DOOR says they do not. 3) If you do not have an appointment, they literally will refuse to answer the door or the bell. They just pretend you aren't there. 4) They cannot fingerprint correctly. I have to get them redone because the FBI couldn't read them. 5) You cannot get a person on the phone. It's all phone menus and voicemail. 6) How do I get a refund for poor quality work? I'm asking here (rhetorically) because there is literally NOWHERE on their website that explains that. 7) Added together, these all say this business is likely two steps away from being a sham business. I plan to post these complaints EVERYWHERE, including complaining to the state of MO with the express intent that they reevaluate their vendor relationship with this truly TERRIBLE business.

I had my initial prints done on Wednesday 1/11 and had to have a reprint the next day. The young…read moreladies were courteous and informative. Pleasant disposition Thank you

I called early in the morning asking if I could come in as online showed no appointments the woman…read morewho answered the phone was very pleasant and stated I could pretty much come in at any time. It came in much earlier than anticipated, but she was very accommodating. Once I walked in, she happily greeted me and took me back within minutes to complete the process. I was only there for about five minutes and was given a receipt. The receipt shows that I completed the process. I would highly recommend coming here for any fingerprinting needs for a job or volunteering as a process was so smooth the staff was so friendly, and the facility was very clean

Do not use these services. I filled out the information, but the system was down. The system said…read morethat I could walk in. The woman who was there was appallingly rude. She said that she 'couldn't get my information from thin air' I said that I had all of my information. Then she pointed to the sign and asked me if I could read. I don't know why this woman was so upset, I just wanted to get fingerprinted for the school.

Pretty quickly seen with my walk-in appointment on a weekday morning. The front desk person was…read morelovely. Small but clean waiting room. The person doing the prints and everything was a bit brash and not super patient with an older gentleman but it was definitely efficient.

I was just at your office in Glen Carbon , IL & your staff is extremely rude . From the eye…read morerolling, the huffing and puffing of deep breaths and the discrimination I just received because I was given a form to fill out so my sister can change providers with Chassi and I can be paid to watch my nieces and nephew and your staff was chuckling on the phone and assuming we were there for a DCFS situation when we were in fact just there so I could be finger printed to make sure I am not in a database with DCFS or to make sure I have no charges for a job. Like every job does, they run a background check. I was following up with my finger prints and your office and staff were very rude and very disrespectful. Not somewhere I would recommend or ever come back to, very snobby like a highschool brat and the office is very messy. Needs organizing.

From the owner: Our business specializes in, licensed private investigations of all types;…read more workman/worker's compensation surveillances, skip tracing, background checks, hard to find persons, family adoption reunifications, missing persons, medical insurance claims Investigations, security camera installation, religious cult Investigations, bodyguard services, asset checks, process serving, in-depth court records research, child custody, Infidelity and divorce cohabitation Investigations, child sex trafficing & human trafficing Investigations, criminal & civil defense investigations, for the states of Illinois and Missouri. Fully licensed and in excellent standing in both states. In business for 18 years.

My husband and I adopted our daughter in St. Louis in November 2022. It was not an easy process and…read morewe ended up in Missouri for over a month, unnecessarily. While in Missouri, we encountered a number of individuals who were very unwelcoming and standoffish toward our family. We needed a mobile notary to come to us over a holiday time and Ms. West incredibly responsive. When she arrived, Ms. West was incredibly warm, welcoming, and professional. She was a bright spot during a challenging process.

We recently contacted this business to notarize a document. Janessa West showed up early for the…read moreappointment. When our parents' nursing home called, she didn't forewarn us of what we needed for her to notarize the document. Not being an everyday occurrence for us, we thought she would give us that information ahead of time. As it turned out, Ms. West received a $55.00 travel fee and threw up her hands saying there was nothing she could do. We didn't have the right information for her. Scam? Maybe. Had we called her to return, we would have had to pay another $85.00 for the notarization. No thank you! We found someone else.