Hi guys, after seeing the reviews I wanna share my horrible experience too. A few months back my…read moremother shipped glasses to me from nevada. the prescription was wrong, so my mom had to ship me a second new pair. she dropped it at the mail on July 30. It was meant to arrive on August 3. My package arrived ONLY TODAY on August 18. Except it wasn't even my glasses- it was the top of the box with a "we care" note on the back. Clearly you do NOT care. I wait weeks and weeks and this is what I receive? It's absolutely abhorrent the type of things that have been happening at this location. Not only did my mother waste money shipping it, but I wasted money having to request new ones to begin with. Do better.

Eh not so good...Careless home delivery. I guess the box wouldn't fit inside the mailbox so the…read morenext easiest alternative was to just drop it at the box/street. Need I say more? See picture

This is the big, crazy post office of this part of St. Louis County. It features very little free…read moreparking, some metered street parking, lots of lobby space for queueing up, and its main selling point: the best hours of any post office nearby. This is the post office that is open on Saturday well into the afternoon. For that it gets 5 stars.

Do not mail any packages here. Twice I have mailed packages here and they never were delivered. Sad…read moreday for us.

Rude and poor customer service. Only one close by so I have little choice. Appears that they make…read moretheir own rules at this location. Holiday season and they expect people to leave packages without getting receipts!? Have had packages not get scanned in the system so they got lost in transit and reappear as they get deliver.

Have been in this post office multiple times visiting and am astonished at how unfriendly the staff…read moreis. It's not just one person, but all of them. No greetings. No smiles. Sighs that they have to get up to assist you. It's just bizarre that here they are in the middle of what appears to be this quaint, friendly little town and yet they have a big city "don't bother me" attitude.

There was only one person working at the counter and five of us in line, but he got through the…read moreline very swiftly and promptly. He was very kind to everyone did not rush anyone. There's so much to offer between different mailing envelopes and boxes, stamps, different services besides mail and so much more I highly recommend this location

I've used this post office for years for my business. There are certain employees to avoid and…read moreothers that will try to help you. Lisa is extremely rude and will do whatever it takes to inconvenience you. Most of the other employees try their best to help you save money on shipping and get you what you need.

I have never had so many packages lost through this post office. I have an Etsy shop, they have…read morelost at least 3 of my orders in the last 3 months. I drop off packages and they tend to never make it out of the post office and are in "Pre-transit" for a month until I receive a note from a customer that they have never received their package which unfortunately looks bad on me. Getting ahold of someone is near impossible as you are put in a waiting room over the phone for at least 30-45 minutes. I do not recommend this location at all.

The worst service today. I always come in and deal with the kiosk. However, I sent a package and…read morethey tried saying the address was insufficient. I spoke to a blonde, older, female manager who was trying to look it up in the system after I've been waiting for 20 minutes and there was 20 other people in line and I told her I would just dispute the transaction with my bank since they did not provide the service that I paid for even though the address is correct. The gentleman at the desk typed in the address and it came right up in the system, and again I told Manager see I told you it's the correct address. They made me repay for the package again to ship it. I informed the manager I would just dispute it with my bank because they did not deliver the package or provide the service that I paid them for, and tried saying I had entered it incorrect, which was proven by the computer I did not The manager was not friendly and I am not kidding. They were over 20 people online and she was not doing anything to help the two people upfront. I felt terrible for them. They were getting so many comments that were unnecessary Management needs a step up and should have worked the other computer that was at the front desk to help customers

I receive informed delivery that lets me know what mail I'll be receiving that day/which day of…read moreweek/expecting in the future. On 17 August, I was supposed to receive a letter from the IRS so I checked mail on 18 August and there was nothing there so I waited until the ending of the week on that Friday and gave them a call when I still hadn't received anything yet. The lady on the phone told me that just because I received an email stating that it would be received this week doesn't mean that I'll actually receive it this week and to wait. I thought that was weird but I said OK. I will wait. I waited more than a week later and then I called again today 2nd Sept, since I haven't received my mail. The same lady told me she doesn't know when I would be receiving the mail cause it could be that they misplaced it and it's being rerouted. They lost my mail from the IRS. I'm pissed.

PASSPORT SERVICE EXPERIENCE:…read more I missed the coveted online renewal period (after waiting my whole life for online renewal opportunities! lol), and found myself needing to renew my hence expired passport. I read up on everything that I needed to do ahead of time, so I felt that was prepared. However, I got to the window and as the PO clerk went through his checklist, he got me on one thing - the money order. Gah! Luckily, he stated that he could sell me a money order if I could pay with cash or debit card. No problemo! I paid the expedited fees and off my data went! This was done on 29Dec. I received my new passport on 10Jan! Wow! Efficiency! I actually went back to this location with my best friend who also needed a new passport. Since she was only 4 years old on her last passport, and that passport book was forever lost, she had to start over with a new passport. Her process was a little different. 1st - You HAVE to make an appointment. You can do this online via the USPS website. 2nd - documents. New passports require multiple proofs of citizenship/IDs along with copies, front and back, of the original copies. (I don't know why they need all that.) Generally, the original birth certificate with the seal, social security card, driver's license. Copies of each; front and back of driver's license. If you're a married person who has taken on the surname of your betrothed, bring the marriage certificate (to prove/support why your last name differs from that on your birth certificate) and a copy of the marriage certificate. My friend also got her photo taken here. She had one taken at CVS but she liked the post office photography better so she used that photo instead. (I wish I'd done the same, because mine is definitely fugly!) Again, the young man assisting us was very helpful through the entire process. I'll be bringing my daughter here next to ensure a pleasant passport experience for her.

Ballwin Post Office provides great service but why is an employee allowed to display a religious…read moreicon in a federal government building? Entirely inappropriate.

I feel like all post offices are the same. You get what you get…read more I never had a bad interaction with anyone here but don't expect them to be overly friendly because they are not. They are there to do their job and educate what you need to ship your item, that's it. They don't care about their tone, just communicating the information you need. No one ever uses the number machine. It's just there for decoration I think. Just get in line and you'll see people scattered trying to fill out things they forgot or didn't know they needed. Its a bit bigger than most post offices so at least you can find a space to fill out your documents. I'll return because its the USPS.

I used to live in this neighborhood so I'm surprised I have not given them a review. Stopped by on…read morea weekday to mail a few things for work. In and out pretty quickly. The letters got where they needed to go!

If I could give it -10 stars I would. They're regularly are out of stamps. They have lost over 10…read moreitems of mail, both going out & not delivered to my home. I have reported this many many times to US Postal service and it just get worse. Spoke to Supervisor at this location. Plan to go to post office & take a picture of me giving my mail to supervisor. It's a Federal Offense to misdirect the mail, throw it away or other wise loose it. No one seems to care. Recently DID NOT GET MEDICAL RESULTS MAILED TO ME JUNE 1st. IT NEVER ARRIVED. This is not acceptable.

Speaking solely to my experience with the clerks, this is truly the best PO nearby. Nobody has…read moreresting b*tch face. Nobody is mean when they call NEXT! Nobody seems terribly unhappy to be there. They're genuinely kind. Lorenz, in particular, is consistently humorous and always helpful. They utilize the ever reliable Take-A-Number system, with a red paper tab dispenser just inside the entrance. As I usually have pre-paid labels, I often can sail in and out by simply dropping my package on the closest counter, after scanning it on the machine in the lobby. The one thing that remains a mystery, though I would venture guess that they would tell me if asked, is that the parking lot is almost always jammed - and there are like three patrons inside. My most educated guess is that it's overflow employee parking from the back lot? I go a bit out of my way to come here as I get the most consistent service, tbh!

I don't understand how there's so many low ratings. Anytime I come in. I'm in and out within 20…read moreminutes. I usually come after work so of course that's pretty much the prime time which is understandable. However, even with that being said, there's always 2 to 3 employees upfront assisting. It just takes longer depending on what everyone in front of me is doing. The store is always clean. They offered plenty of services from passports to stamps to notary and much more. I highly recommend this Postal Service location

The people here are incredibly rude and I don't think they know how to do their job correctly. At…read moreleast the people at the desk. I bet you the people in the back are actually good at their job. Maybe they should actually hire more people so the line doesn't get 30 minutes long.

Went there for passport renewal for my son. I actually chose this office over the one nearby by my…read morehome because I've been to this office several times and people are always friendly and welcoming. You won't get that why are you here stare . Took little longer because of previous appointment ran late. We opted to take photo there and they gave back a 2*2 photo. Basically it's two photos for $15.00 Tips to save time during passport renewal: 1. Book an appointment online. You can't book same day. I would recommend just book it even though you are not ready with everything so that you have something scheduled. 2. Visit before and get the passport form and fill it before appointment date or download the form online. 3. Bring a check book or have cash for money order 4. Don't worry about required photocopies. As long as you have originals, they are happy to make it for you which is not mentioned anywhere on website . 4. If you are applying for a minor under 16 and if both parents has to be present and sign. If not get DS-3053 signed in front of notary.