Tech arrived promptly.. explained everything and offered to come back and talk to my husband later that day. He came back as promised and we bought a new garage door, motor, pad and installed 2 weeks later. Love the quiet garage opening! Thank you Iconic! The Baroldys read more

The current 3.8 star rating Iconic has on Yelp is pretty accurate. If I could give it, I'd give a 3.5. So my old screw-drive garage door opener suddenly stopped working - the motor spun, but never opened the door (probably worn down gears). I reached out to approximately 7 garage door companies and Iconic was one of them. Multiple companies just quoted a new Liftmaster 6690 or 6580 over chat but Iconic and another company wanted to come out for a quote. I thought it may be nice to talk to someone as I wanted to talk about springs (I added insulation but never upgraded my springs). I can see why they want to come out to the site - it is much harder to say no when someone is standing there. A little background about me. I am basically a DIYer. I have even changed my own garage door springs before to which everyone says to not do "or you'll lose an arm." Whatever. But in this case I really wanted an actual garage door company to weigh the door and see if my springs were properly spec'd. With Iconic, it was obvious that they were there to find things wrong and make a sale with as much as possible. They certainly made no effort to try and fix my current opener. And unfortunately for me, after going through quotes for 3 days with 7 companies, I was done with the chase. And there was Iconic standing there saying they could finish the job right there, within a few hours. So I take blame for not continuing the grind. I could have got the flagship Liftmaster 6690 for the same price I paid for a Liftmaster 6580 with Iconic. The Liftmaster 6580 isnt a bad opener, but it is in the Liftmaster Plus Series while the 6690 is in the Premium Series so there are differences. With the 6690 I could have also had the unit come with the outside keypad (extra with the 6580), had more horsepower, a better light, and probably more. I dont blame Iconic for my choice - I'm just saying that other places were quoting the 6690 for the same as Iconic was quoting for the 6580. The work was done in a timely manner. They hauled off the old stuff which is great. Wife said they left some sharp bolts out that she almost ran over, but I don't know if that is from them or something else - hard to tell. The real rub for me was that after just 24hrs the unit stopped closing. As a DIY I knew it was probably the sensors and tried inspecting them - they seemed to be aligned but I could not figure it out and assumed something was wrong from the install. I called them out and got the we have openings multiple days from now. What? I just paid thousands of dollars, have a non-operational unit, and I have to wait? That would sour anyone's mouth, IMHO, Iconic did manage to get someone there earlier than originally planned and it was basically because the sensors attach to the rails and when the garage door is moving it would shake the sensors out of alignment. It is now fixed. As for the workmanship... eh. The garage door opener itself was done well. The outside keypad and the inside keypad, not so much. I am not sure if I am expecting too much here or what but the job looked poor. To mount either unit they simply screwed into the wall - didn't even use wall anchors. The wires coming through the wall were not covered so there was a hole next to the inside unit. I don't expect them to go redo drywall... but maybe at least be creative on how you mount things? Or use actual wall anchors? I was able to move the unit slightly over and apply wall anchors and cover the hole. The outside unit was much the same - just drill into the stucco and if it held then good to go. I was able to drill into the stucco and use longer screws so I was actually mounting into the wood behind the stucco. I got the outisde stucco painted so it doesn't look like a sore thumb. After my corrections the units look like they belong and neither unit is falling off the wall with normal use which I am not sure if their mounting would have held up over time. If I had to do this again I would have gone with one of the companies that was able to simply quote me over messaging, avoid the in-person pressure sales, and just waited a few more days to get the top-of-the-line units for the same price. read more

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my 91 yr old MIL need a simple opener, sales did not ask any questions made assumptions, sold her a top of the line unit that she did not need, she does not have a car, did not explain that the camera doe not work with Centrury link, did not set up the my Q, did not explain the features. They DID come back and correct the internet connection and provided a partial refund read more

Terrible company. I needed my garage door wall controls inspected or replaced. I contracted this company to have a technician to inspect my controls. He looked at the controls and informed me that they needed to be replaced, and I agreed at a cost of about $300. After he replaced the wall controls, he gave his sale pitch on how I need to replace the springs and I declined. I thought that was strange because the garage door and equipment was only two years old. Two weeks went by and the newly wall controls stopped working again so I call them and they came out and did something to make them work again and give the same sales pitch again, but soon after the controls stopped working again. This went on for months where they would come out do something to get the controls to work and give the high-pressure sale pitch again. The controls stopped working again about a week ago, so I called back because the last guy that came to the house told me if they stop working again tell the person on the phone I wanted to get them replaced with the warranty that comes with the product. So, I called and was told I couldn't use the warranty because I won't agree to get the very expensive estimate for the new springs done. I informed them that my car controls and my control outside the garage have no problem opening the garage, so it has to be the controls your company installed. The lady on the phone did not want to hear that and was very rude, so I told them never mind. I will not argue about something that should be handle by the company that installed the product. THIS COMPANY IS JUST A GROUP OF HIGH PRESSURE SALEMAN AND DON'T HAVE THE EXPERTISE TO FIX ANYONES GARAGE DOOR. If you contact this company, you will notice everything I put in this post, so beware when dealing with this company. read more

The workmanship was good. However, there were some communication issues that have since been resolved. I would recommend this company.

Pathethic company. Do not use them. They overcharge for the services and quotes are almost double of what other ethical and honest companies out there. There are lot of reviews here that they try to upsell themselves. It is a true fact, Their technicians are not trained to communicate well. DO NOT USE THEM. PLEASE DO YOUR RESEARCH BEFORE ENGAGING THEM FOR YOUR JOB. read more

We received a coupon in the mail via ValPak for a $29.95 lube and tune special. Upon receiving this coupon, I called the company to schedule this service and the woman I spoke with was super friendly and helpful. On the day of the service, which I scheduled for 10am-12pm, the company called me and informed me that they were running behind because of a big job that got sprung upon them. They said it was looking more like 2pm-4pm. That timeframe actually worked out better for me, so there was no issue there and I appreciated the communication. At about 2pm Jonah arrived and right from the get go, it seemed to be a sales pitch. Having worked in sales, I recognized his tactics...every time I asked a question he would try to sell me on something and he employed the ABC's very well (Always Be Closing). Upon completing his inspection, Jonah informed me that the spring system I had (torque master) wasn't the best because everything is enclosed in a tube and if one thing goes bad, the whole system has to be replaced. He recommended that I replace the system with a torsion system and quoted me a little over $1,000 for it. He also showed me a scale that read the door was at 16 pounds when slightly lifted and he said that this was the spring system beginning to fail as it was over 10 pounds, which means the garage opener was having to work harder. I thought $1,000 for a spring conversion was a little outrageous and Jonah said he'd talk to his manager on the price. Suddenly $1,000 became $900 and they stated they were going to throw in upgraded rollers with that price. Jonah made it sound like that a one year service plan would be included but then mentioned something about being charged $10.75/month or $129/year for their membership. He really tried to push the membership, stating that instead of a 5 year parts warranty and a 90-day labor warranty I would be getting lifetime warranties on both. The catch is that you have to keep paying the $10.75/month or the $129/year to keep these warranties intact. The membership also offered a 10% discount on anything purchased through them, which is likely marked up more than the 10%. After discussion we were able to agree on $800 for the spring conversion with the rollers but upon further discussion, this did not include the membership, so I'd have to pay an additional $10.75/month or $129/year for that, bringing the total up to $929. I did not see the benefit in their membership pricing, which at this point in the conversation was being aggressively pushed on me. I did a quick cost benefit analysis and based on what Jonah told me, most springs last 5-7 years (I think this was grossly conservative because my boyfriend lived in his home for 20 years and never had to replace the springs) but if we go with Jonah's figures, after 7 years, that means I would've paid $903 in membership fees for basically nothing...it would be cheaper to not have the membership and just pay for a new spring replacement in 7 years rather than pay monthly for something I may never use. The garage opener motor we have works fine and everything is working fine. We opted to not have Jonah/Iconic do the work and Jonah left with somewhat of an attitude, basically scolding me that their membership works like how every other membership works. I felt this was more of a sales call rather than a service call. Jonah did perform the lube and tune (though there was not much tuning) and I paid the $29.95 and he sped away after payment was completed. He was clearly pissed that he didn't sell me and tried last ditch sales tactics before he left, "This is a today only deal that we're giving you and if you call us back, we won't be able to honor this and I guarantee you, you won't find anything better than this..." and "Any other company is going to have more expensive memberships and ours is the best and most affordable..." After he left I obtained several other quotes and five out of six were cheaper than Iconic and offered better warranties and better membership plans. I'm not really interested in a membership...especially since everything is working fine at the moments. I won't be calling this company to do any work in the future based on the attitude of their technician aka salesman and their pricing. They advertise in ValPak and I've noticed that companies that do this entice customers with cheap specials and then try to sell them a bill of goods when they arrive. I didn't find this company to be all that honest. They also slapped a sticker on our garage door opener, which I didn't really appreciate and I'll peel off. read more

I am in Sun City West and renting an AirBNB due to radiation treatments and living out of town. I needed a new garage door remote and called late Mon night, they send a technician named Jay G. to fix my problem the very next day. He was on time, even calling ahead telling me he would be here in a half hour. He got me a new remote and was fast and efficient and very pleasant to work with. I would highly recommend this company to everyone. I give them 5 stars. Marilyn Petitjean, Yuma, AZ read more

Replaced broken spring on one door and old opener on garage door #2. Was able to get on schedule withing 24 hours. Friendly service. Fair pricing. read more

We purchased black glass doors from Iconic to replace our generic garage doors from the builder. They did an amazing job installing. They had trouble getting one of the doors to seamlessly open and shut, but worked tirelessly to figure out how to correct it. They stayed till 8 PM to resolve the issue. I can't recommend them enough. And the doors looks amazing. Thank you! read more

they had a promotional no interest loan they were advertising which I chose to take and it turned out to be a conventional loan and I have not been able to get it fixed. Bait and switch.. read more

The customer service was great, but we called them to help us with an app and to help us hook up my vehicle to the garage door opener. That was it. I guess it is company policy to run tests before they can work on the doors. I understand that. The guy told me the reason why my app wasn't working is because the door was too heavy. He told me my other garage door will go out soon too. He told me I needed to change the springs. That's fine. Whatever... He quoted us at $432.00 a door plus labor. He took apart the door and then told me I needed to change bearings on my door. WE JUST BOUGHT THESE GARAGE DOORS THIS YEAR. So once he was finished, one door was $843 and the other was $650. NOT WHAT WE WERE QUOTED IN THE BEGINNING. THEN GUESS WHAT? He LEAVES without fixing the initial issue I asked him to fix. I told him ALL WE WANTED WAS FOR THE GARAGE DOOR TO LIFT AND LINK TO THE APP. He left after charging us all that money and didn't fix the ONLY REASON why we called them out there in the first place. I stayed outside for 2.5 hours AFTER he left to fix the issue we called him there to fix. MyQ told us that the reason why my garage door wasn't lifting was we had to reset it. I called the company and let them know my concerns and they sent someone out a week later to hook up my car, but overall TERRIBLE EXPERIENCE!!! We got screwed. read more

We've had this company come out in service this house a couple times. An easy fix would be just to replace the garage doors however that's a bit costly. Today we had Jason add some support and the price was fair with a quote to replace the doors in the future. He was professional and personal and having the owner with the last name is ours doesn't hurt. read more

Tomi was outstanding. He not only fixed my problem quickly but went above and beyond my service issue. Helping me set up my automation and making me feel like I knew how to really care for my garage doors! read more

They definitely try to upsell. Recently had them out for inspection for a garage door for a home that is only 4 years old. Told me my bearings, cables, etc are all pretty worn. Had another company take a look who refuted everything Iconic said. Also home inspection on 3 year home warranty checked out the garage door and found nothing wrong. Was not born yesterday and I knew what is going on here with the upsell incentives read more

Bill came out and gave us a free quote for our garage door. Our garage door wasn't working with the remotes. Turns out the motherboard was failing, cost for repair wouldn't make sense, he quoted me three different options, and was very honest through the entire time. Didn't try to up sell me and allowed me to make the right decision. He threw in the outdoor wall code opener and a second opener. He replaced the unit. In and out in about an hour and a half. Friendly and funny. We will definitely use Iconic again and ask for Bill! Thanks Bill! We will be calling back again! read more

Victor came out to see my garage and provide a quote. I didn't have him do the work and I'm glad I took the time to research and find out that the t-rail part (which was broken) cost a fraction of what he was quoting me plus the additional labor fee. And he wanted to upsell me a pair of springs when they didn't need to be replaced come to find out later. I changed this review from 2 stars to 3 because the owner Sebastian called to apologize and left me a thoughtful message here as well to explain his pricing. read more

In September Iconic workers arrived the next morning after my garage door crashed shut and the 6 month old garage door opener couldn't lift it. (The original provider wouldn't even answer my call.) Iconic's charges for all the repairs necessary were very reasonable. Jonah Wahlberg warned me that the rollers were also wearing out and would need to be replaced in the future. I joined their membership plan because my older garage needs a lot of service and I would quickly break even on the deal. My garage door opener will now be serviced once a year as it should have been. Oct. 30th Jonah and his assistant arrived right on time to replace the rollers. They worked quickly and charged a few dollars less than their original quote. The two men were polite and friendly on both occasions. I highly recommend Iconic. read more

I was looking for a garage door company to help set up my garage doors myQ app after recently switching internet providers. I clearly stated what I wanted to be done. We were later quoted 432.00 per door mind you Home Depot installed brand new doors last year. I told my wife $432 per door was fine. As soon as the technician started to work the upselling began. He tried to sell us a brand new door immediately and started arguing with my wife all on the ring camera. At one point he told her the bolt $157 dollars. By the time he got done we were looking at 843.00 for one door and 650.00 for the other for a total of $1,493.00. I couldn't believe a simple call to hook up the new WiFi and myQ so I could open my garage door would cost that much. It gets better because when the technician left he wouldn't even fix the issue with the myQ the whole reason why he was supposed to be there and told her to call myQ to set up. He left and an hour later the garage door wouldn't open so I called the shop back and they sent him back. I couldn't believe how loose everything was and he when he came back he had to retighten loose bolts. There was no craftsmanship. When I tried to ask about getting a different door opener because now it's so loud you can hear it from our bedroom over 100' away the technician told me they don't sell those and the one wanted broke down a lot. With his work I could see why that might happen. My wife called the office the next day and they did at least send out another technician who was way better. He was professional and that's who should have come out the first time. However it's frustrating as a customer when the next technician is wondering why so much extra work unnecessary work was done. All in all avoid this company if you are not looking to get ripped off. To go from $432 to $843 and $632 is insane. Don't be like us and lose $1493.00. It makes a loud thud now every time you open it. I miss my old quiet homedepot door. read more

I received a flyer in the ads... I called because the garage was alittle stiff and I didn't want my car to get stuck inside. Made an appointment and sure enough one of the major parts had cracked. My tech was wonderful!... They came out within a day... on time!Polite, professional and provided all of my options. I chose to have all parts replaced and now I have a totally new garage door... Running smoothly. The work was completed within a few hours, and he walked us thru and set up the remotes and other new features. I believe his name was Brock/Blaze... I'm terrible, but he was terrific read more

I gave Iconic a chance due to their insanely high 5-star rating on google and their proximity to my location. I called on Monday 5/1/23 and set up a 4-6pm appointment window. I waited around all evening and it turned out to be a no call no show. I called but just got their 24hr call center and left a message regarding the poor experience. I got a call next morning from Darlene (I think, maybe Darlena) apologizing profusely about how the service order never got submitted. Fine. Honest mistake, we're all human. I rescheduled for Tuesday 5/2/23 from 4-6pm. Guy came out and I told him of the problem. My Liftmaster 888LM control panel was on the fritz and it probably needed replaced. I let him do his complimentary inspection and thats where things went south quickly. He told me my motherboard in the overhead unit was toast after attempting to use a few other model numbers of Liftmaster control panels. I said ok what are my options. He proceeded to give me only 3 options for a new garage door opener. They were approximately $1000, $1200 and $1400. He also said my springs were "weak" and needed replacement of both springs, bearings and cables. Approximately another $1200. Then he wanted to replace the bulkhead where the garage door attaches to the house above the door itself, because of a hairline crack in the wood. I am unaware if that was going to cost extra or if it was included because by that time I'd heard enough. I thanked him for his time and got a second opinion. I had Quick Response garage doors replace my single car garage opener back in 2021 for $400. I called them today Wednesday 5/3 and had Bryan come out. I told him the same story about my control panel attached to the house being on the fritz. My model was an 888LM. He tried the newer model 889LM and it works fine. I am unsure of what models Iconic used to test with. The only one I remember him saying was an 882LM. The technician told me he hadn't been with the company long, so I'm inclined to believe he may have not known what he was doing. Had he tried an 889LM I wouldn't be writing this review. He was a better salesman than a technician. I bought the new control panel with Quick Response and paid for the service call and was done in less than 30 minutes. Bryan also took a look at my springs and they are fine. When detached the garage holds it own when half open. At this point I can only believe this company deliberately attempts to upsell their products on basic service calls. I would avoid this company at all cost. Don't be a sucker, you are always able to get a second opinion. I did and saved thousands of dollars. Iconic Garage Door Services I am disappointed. Do better! read more

I phoned Iconic Garage Door Services requesting garage door service and a technician Caleb showed up 3 hours later. Caleb was very knowledgeable and we discussed my options to solve the garage door issues. His suggestion was more than I wanted to spend but Caleb explained the limitations if I cheeped out on the service needed. I decided to go with his suggestion and I am very glad I did. I am a very happy customer of Iconic and Caleb as the technician. Mark Noffsinger read more

On New Year's Eve the springs to my garage door snapped, it being the holiday I didn't expect anyone to be open so I waited until New Year's Day to attempt to schedule an appointment. I requested a quote right here on Yelp and within 3 minutes I got a message from the Office offering a same day appointment, I of course accepted. Bill was my technician and he arrived 30 minutes early which was amazing! He throughly explained what was going on and what the cost would be before he even started. He sounded very knowledgable and his customer service was next level! He let me know there were minor things wrong with my door that he fixed on the spot and the cost was very fair. I will definitely be using Iconic Garage Doors for my future garage door needs! read more

I used request a quote and got a response right away. You can't beat a free trip charge! I'm very glad I went with this biz, and if you do too, I recommend asking for Vincent. He was great, diagnosed the issue right away and even recommended nylon rollers for a smoother and quieter garage. Thanks for all your help Vincent! read more

I called to get an estimate to replace 2 garage doors. I had an appointment for Thursday 1/26 4P-6P for an estimate. Guess what..... no call/no show. such BS that a local business does this. If I could give then no stars.... I would have. Thank you A1 Garage door for showing up on time for our appointment the following morning! read more

Prompt friendly service. They did provide a free evaluation and estimate. And they did perform a thorough inspection. The pricing for the repairs was much higher than I could pay. So they did work with me to get to a point where the cost was acceptable. The work performed appears to be very good. I would use them again.. read more

I had a person from iconic come out and give me a price on spring replacement and cables 780.00 and he said it could be more. I declined that knowing it seemed high. So I had a second company come out and they were 460.00 and thats with premium springs and cables, so I went with them instead. read more

Easy to schedule and on time. They were able repair my garage door right away. Reasonable prices. Will use again.

YELP failed me on this company. I gave Iconic 2 stars for the quickness of its response. But it was all downhill from there. The technician quoted me an estimate of over $1100 which I knew was bullsh*€. JTS Overhead came and fixed it for less than $250. Think about that as you decide whether to hire this company. Or, if you like overpaying, a lot, for things you don't need, then go ahead and hire Iconic. But don't blame me if you read this. read more

They couldn't assist with garage door insulations as they don't service these kinds of calls.

I definitely can recommend this Company, I received a Response very quickly and the Office was communicating with me, I was able to select a time for the Technician to come. They were prompt und found a problem that could have been pretty bad, also advised me of an expense I could eliminate. When the Technician's left ,my Garage Door was running nice and smooth. Thank you to everybody!!! read more

My garage spring broke on Sunday afternoon, by 10:30AM Monday morning, Vinny had my garage back and working better than before! He was knowledgeable, respectful, and efficient! Working with iconic garage door services has been excellent! read more

Iconic Garage Door Services is aptly named. The company was very communicative about the progress of my garage door order. The team lead by Jesus Mendoza was professional, competent and applied their work with professionalism. I originally interviewed over seven companies and got a good education on the garage door process the products and the work involved. Iconic had the best price, a great product and superior service all along the process. I would highly recommend this company for any of your garage door service needs. read more

Do not use this company. They came out and charged me $488 for ONE SINGLE torsion spring replacement. Their own website says it should be $40-60, plus labor to replace a spring. Additionally, all over the internet you will see that this job should cost no more than $250. After the fact, I called three other REPUTABLE, highly rated by Google and Yelp companies, and the highest I was quoted was $250. When I spoke with the owner, he said his website was wrong and then suggested that the other quotes I had gotten were from meth addicts. What a ridiculous statement. Life is hard enough these days. Don't be taken advantage of by a company like this. read more

Blake was great! He fixed the subpar wiring done by the builder so now we have a reliable garage door.

All the other low BS reviews aren't real!! I called for a quote and they showed up ready to work.READY TO WORK. They were on time,honest,professional and told what I needed fixed now and later. Iconic will have my business now and down the road. read more

Terrific response time and knowledgeable, friendly service from technician Dave. Would definitely recommend their services for any garage door needs! read more

I called Iconic and had Joey come out within a few hours and had the work completed the same afternoon. He was pleasant, knowledgeable and thorough with the explanation. I'd highly recommend them for any garage door repairs. read more

They cane when they said and it was fixed in a hurry. It was like getting a new door. It's quieter than it's ever been.

Bob was timely, courteous and very informative! Ended up not replacing our door opener, because he offered helpful advice to avoid that cost at this time! Would highly recommend!! Gail M. read more