My garage door was acting up so I put a request in Yelp and literally Mastercraft was so responsive that they responded within half an hour and I had an appointment first spot the next day. They were very professional. Dustin was my representative who came over and did a full inspection and was very honest, and the price was very reasonable for the repair. read more

They were great for the initial install but lack in fixing the junk they installed - runaround after they got paid. I'll find a more reputable garage door repairshop to fix Mastercraft's work. Buyer beware!! The installers truck even leaked transmission fluid onto my driveway and he didn't bother to clean up the mess. Felt like a fly-by- night company read more

I spoke in detail with Nigel to be sure what opener we wanted and why. Later we were assigned awesome Eric. The company sent us a reminder text the day of service with a picture of Eric and that he would be notifying us before coming. They also included a tracker link for me to see where he currently was. Eric called me and said he was 30 minutes away and would I like something to drink. What repair person do you know who is that kind? He showed up on time, verified what product I wanted and went to work. He helped me set up the app as well as the remote. Super experience. They sell better products than you can get at the stores. read more

What a pro!! Dustin was personable, knowledgeable, and efficient. He assessed the problems with our old garage opener and explained our options to repair or replace with new one. He gave us a fair price to replace it. The work was done that afternoon. read more

Excellent customer service, quick responses, quality workmanship! Very proud to utilize them as one of our vendors. Erick Sanders Valley Garage Builders LLC read more

MasterCraft Garage Door Service - RV garage door. Insulated and pre-finished with a Trolley side mounted opener Valley Garage Builders LLC - Garage Door Services Near Me - Gilbert, Arizona

MasterCraft has been nothing short of amazing. We've had a few garage issues recently, and Ben and Nigel provided stellar service--prompt, professional, and incredibly helpful. We're genuinely looking forward to having them install our new garage door in a few weeks! read more

This will be my third review now in 2025. I've had them out a couple times and this time was no different in that I received a call back in 30 minutes and an appointment that day, kinda late too which was awesome as I didn't want to have to take a day off from work. The house is 29 years old and the door panels are all bowing (except for the one that already had a support strut on to prevent this) and the torsion bar was bowing and causing the door to jerk really hard now. Dumped a ton of money into all kinds of fixes and maintenance today and got it all done in about two hours. Hopefully the door is good for many more years to come. Still highly recommended. read more

Jason did a great job getting the door fixed the right way. I highly recommend this Company.

Nigel came out twice to discuss my garage door to be replaced and the motor. I accumulated 7 or 8 quotes but what set Nigel apart from the rest was the little things that he noticed and brought them to my attention. Now the door and install has not happened yet. If this goes as I expect then I highly recommend this company. I will come back and give an update on the install. read more

I was very impressed by MasterCraft! Christian was able to come same day for an appointment and immediately diagnosed the issue. He was able to fix the problem the same day as well - right before the holidays too! We appreciate his patience in also walking us through the new equipment. We highly recommend Christian! read more

Had a broken garage door opener, checked yelp and these guys had good reviews. I called, they answered and had someone out within the hour. Work was done well, Eric explained various options. Thank you! read more

We called yesterday afternoon for help with our garage doors. Dustin was here today doing work for us with repairs and a new installation. He was really amazing and diligent! He was very polite and respectful of our property. Thank you, Dustin for all your work! read more

Woke up to a torsion spring broken and reached out to several companies for quotes. Master Craft with quick with responses, availability and fair pricing! Eric the technician was also professional and was able to answer questions and provided recommendations for services, etc. Would highly recommend! read more

A very polite competent sounding individual answered the phone at Master Craft Garage Door. The appt. was set and Nigel arrived to assess the damage I had done by wedging myself too far to the right with my Ford Expedition. I was pleasantly surprised that the work was done including readjusting the frame, oiling and conditioning, and new cables for less than $400.00. Nigel was very polite and professional. I will use Master Craft in the future. read more

Excellent service! My partner and I noticed the garage door opener remotes and wall opener had been acting weird. On Friday the door wouldn't open at all. I called MasterCraft at 2pm, and they said they were sending Nigel between 5pm-6pm, and he would call first. Nigel called at 4:30pm and said he was finished with a previous call, was it okay to be early? We were fine with that. It turns out our garage door opener was 19 years old so we decided to have a new one installed. It only took Nigel about an hour and a half and wow is our opener quiet now! He recommended another service appointment to eventually replace the spring. Definitely will call them again! Very knowledgeable! read more

I did have them come back to do some minor adjustments on the door which is under warranty. This was done quickly and with professionalism. I highly recommend that you have entire garage door jamb (trim) replaced around garage upon installation for an extra fee. This will make sure new garage door seals up tight. The Arizona sun is tough on the trim. I also recommend upgrading to nylon ball bearing wheels instead of factory plastic wheels. Trust me you will love the smooth sound of these wheels!!! read more

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Our garage door has been acting wonky (opening back up after closing), which I attributed to the colder weather. Last Friday, it decided not to open all the way and I scraped it while backing out of the garage with my vehicle. This caused the door to become askew. I tried realigning the door, but I kept making things worse. I called MasterCraft because of their good reviews and being a local Gilbert company. They responded right away and had Nigel out within four hours. Nigel explained the cost upfront (hung door and replace damaged cables), and then fixed the door, lubricated and realigned sensors and stops. He described options for upgrading but indicated that we would be good for awhile after his fixes. Nigel was very friendly and a real professional to work with. I'd recommend him and MasterCraft to anyone else with a garage door repair need. read more

MasterCraft Garage Door Service - Garage Door Services Near Me - Gilbert, Arizona

Excellent! Nigel was great from the first time he came and checked out my garage that was hanging on strings and could collapse any moment to when he started working on it. He was straightforward with the services he offered and the prices were very reasonable. He was able to get my new garage door up and running along with a new key pad and there's an app! There's an app for everything now I guess haha Anyway, Nigel was great with his service and great to talk with as well. It's been a few days and the garage door has not fallen off yet, so I would say Nigel did a solid job If you need a new garage door and you're in the Chandler area, give them a call. Also, they are Veteran owned which is something I am a big supporter as a Veteran myself (USMC and AZ Guard). And if you can- as much as I and everyone else likes earning credit card points - pay cash or check so that more money can go toward our local business. Much Thx! read more

MasterCraft Garage Door Service - Nigel(Left) and Me (Right) - Garage Door Services Near Me - Gilbert, Arizona

This is a copy of an e-mail I sent to this company. Well, your estimate has convinced me that I need to warn others about your company. Your bid of $1114 is an obscenity. Also, quoting from your bid - "THIS IS NOT A GUARANTEE OF THE FINAL PRICE OF WORK TO BE PERFORMED." UNBELIEVABLE!!! You came out and found all kinds of stuff that didn't require replacement. The very next day I called Smokey's Garage door. They completed their inspection and made an offer of $300. They finished the job that afternoon in about 30 minutes. Don't assume people are stupid because they are in their 70's. While I wish all of you as individuals well, I hope your company goes bankrupt. Bill B. read more

Had MasterCraft out to fix my broken garage door springs this afternoon and couldn't be any happier (outside of it being cheaper). Showed earlier than expected, too. That was nice. Nigel did a great job. He was thorough, efficient, and well versed in the scope of the repair and honest in advising on the state of the door's components and things to watch for later. He was very friendly and courteous in answering any and all questions I had as well. All in all, a positive experience and a co.pany I would recommend for repairs of my kind and others related to it. Only bummer was that I failed to show the coupon for the free service visit I downloaded before having him start repairs. I did get a discount for being a veteran though, which I appreciate, so I'm going to call this one a wash. Thanks again for the prompt service, Nigel. read more

Perfect service. MasterCraft Garage fixed my hung garage door within 2 hrs of me contacting them. My door broke at 4pm and my door was completely repaired by 6pm. Absolutely amazing service. I spoke with the owner Stuart and he answered my many questions. The technician that quickly arrived was Eric. He has 9 years with the company and was a complete pro. I really appreciate their fast and professional response. Highly recommended read more

When I tried to leave this morning to go to the store, a cable snapped on our 20 year old garage door. My husband called another company, while I called Mastercraft (they fixed our springs 6 years ago). Nigel was scheduled and on the way while my husband was still on hold with the other company. Nigel showed up within an hour of my call. He assessed everything and gave me a great quote for the repair. Aside from that, he had EVERYTHING he needed for the repairs already on his truck. He was professional, explained everything he did, and the work was complete in a couple hours. Mastercraft has been OUTSTANDING for us two times now. I highly recommend them. Thank you for being such a reputable company! read more

We renovated our home recently and decided to replace our garage door. Eric came out and worked up a quote and we accepted it. He arrived on time and we very happy with new door (which also took a load off the opener). I have recommended MasterCraft for about 5.5 years now, and they've always come through. Thanks, MasterCraft! read more

So my wife and I had them come out to fix our garage. Jordan came out and he was extremely professional. Gave me the options on my door and I went with the Tune Up. I asked him for a couple quotes for a garage door replacement and he gave me exactly what I asked for. Our garage door opener is probably the one that came with the house and I am sure is in need of replacement. He gave me itemized quotes exactly like I asked for which I am sure was a pain in the butt. I am sure he was here an extra 10-15 mins doing the quotes that I requested. That will make a huge difference in our decision. There is no way I would have even thought about it if he wasn't so great during our visit. read more

UPDATE: So, after putting in new springs into an older system, we incurred a problem with the track the opener uses to open & close the door. I called these guys to let them know & they came out the next day & fixed it.... AT NO ADDITIONAL COST! I love this company, it's family owned, the employees are fantastic & their prices are reasonable. I will absolutely refer these folks whenever the opportunity presents itself!! read more

MasterCraft Garage Door Service - Pretty new garage door springs by MasterCraft Garage Door Repair. - Garage Door Services Near Me - Gilbert, Arizona

In the morning on my way to office, I didn't notice the garage door was half way through and i bumped my car into it. This caused hung door and I contacted Master craft to get it fixed. They were very quick in responding and sending their technician over and getting it done. My review is mainly for the miscommunication and the quote they offered. Over the phone they didn't mention anything about the service fee for coming to the location. We had mentioned we found your number on yelp and they said we have an $25 off so the total for fixing the door would cost us $125. The technician upon arriving said there is a service fee and total would be $175, we said that was not what was communicated, we finalized for $125. He said only one coupon can be applied either waive of service fee or the yelp coupon and said u have to pay $150. Though the service was good, the price quote what was spoke and what was followed was not. I do not like going back and forth on the pricing when something was already decided. I might contact them or may not after the experience in the future . read more

MasterCraft Doors did an excellent job replacing a broken garage door. They were responsive in first coming out (over the Holidays) to diagnose the problem and provide our temporary solution. The was a wait to get a new door but that was out of their control. Once they had it they installed the door promptly and their technician Keiten was very thorough with his work. Two days later they painted the door with an excellent color match. I highly recommend them. Paul read more

Nigel from MasterCraft did a great job! The most courteous repairmen I have met. His demeanor was pleasant, professional, and explained things very well and precise. Nigel & MasterCraft saved me from a horrible experience with another company named A2ZGarage. I've been trying to get my garage repaired with them OVER 2 MONTHS since August 21st! MasterCraft took my call and had a technician out the next day. Gave me 3 options, with quotes off the bat. They really worked with me and took extra steps to ensure I had opportunities to save (and I never asked for it!) After making a decision, I decided to choose the middle of the road option and gave them a call back. They had someone come out the next day to finish the job! Nigel showed up, talked me through the process and he did his thing. When he was done he called me to ensure my dogs didn't bark at the sound of knocks. He even helped me program the codes for the existing one. I am saving your number and highly recommending it. So mucj that I am even going to go update my Facebook response from 3 yrs ago. Nigel if you see this, thank you very much. Definitely made an impression on me I hope brings you business. read more

Responded quickly to our call. Keiten was very professional and while our Wayne Dalton garage door spring should have lasted only 4 years he said we were lucky to get 9. He put in a bigger spring for $860 and we felt that was expensive but necessary as opposed to putting in a new smaller Wayne Dalton spring. read more

Really good experience. Same-day service, got the the springs, rollers, and cables replaced in less than an hour. I thought I might need the opener replaced as well because it was so loud, but Nigel looked over everything and found that the fasteners on the mount were just loose and tightening them solved the problem. Friendly, proficient, and honest service. I previously also had the garage door replaced by them as well and that was a similarly good experience. read more

Spring and cable wires broke. Company was super responsive getting out in less than an hour, work was done quickly and fairly priced. Highly recommend for any garage door needs. read more

My garage door spring broke leaving my car trapped in the garage. Nigel came out that same day, which I really appreciated since I didn't call them until 3:30pm. He was extremely nice and explained my different options for repair. He answered all my questions and got my garage door working quickly! read more

I heard a big "snap" sound in my garage and called MasterCraft Garage Door service. I wasn't even able to manually open the door, and when I called I expected that I'd have to wait until the next day (or longer) for service, but they got me in and did a fantastic job right within what they quoted me. Eric, my tech, was friendly and professional. Thank you so much! read more

Fantastic work! I had different garage company come to my place and I think they screwed things up more than they helped. MasterCraft was able to fix everything!!! So happy to have my garage working again. I highly recommend this company! read more

From setting the appointment to wrapping up final details with Wi-Fi and setup, Nigel took great care of us. I couldn't be more pleased with the customer service, value, and professionalism of MasterCraft. A veteran owned company that also provides a vet discount. These gents are doing it right, don't hesitate to give them a call. read more

Our garage door was not working properly. We called MasterCraft and Eric W. came out to check our garage. He is honest and fair, and fun to work with. He gave us several options, and did what he needed to and was on his way. Thank you for the great service MasterCraft we will definitely use you in the future! Plus, you've got great deals and offer subscriptions. Thanks !! Dean, Anthony read more

They respond within 30 minutes, My wife and me was stressed and struggling to open garage door, we couldn't make it open again.., so, we call master craft garage door, They have goood customer care and fix all we need in a right time... Strongly recommend.,.!!!!!! read more

We wanted to get an idea of what it would cost to repair our dented garage door. We called MasterCraft Garage Door Service and was greeted by Stuart, a courteous professional. He took our information and we received a call from their technician, Nigel, within the hour and within another hour Nigel was at our home to give us a quote to repair the door. The quote was reasonable and Nigel was back the next day with replacements panels and within less than two hours our door is like new. Nigel was polite and skilled at his craft. No mess and no issues. We highly recommend MasterCraft Garage Door Service for all your garage needs. Ask for Nigel! You won't be disappointed. read more

They came out quickly and gave a fair estimate for the repair. It was nice that they did not try to oversell me. I would definitely recommend them read more

So I really hate to write this review, but this time they got it wrong and it almost cost me $809 instead of $75. So in terms of response time, they did a great job. Our garage door closed on its own due to a belt that just snapped. Luckily, I had just closed my car rear hatch and was out of harm's way when it came crashing down. MasterCraft repair person Eric was quick to arrive in less than one hour and helped me get my car out for $49 bucks (I know I should have called a neighbor). Then I was told that the belt is no longer made by the manufacturer because the mechanism is old. He quoted $809 for the "much-needed" motor and belt. He was getting the info from the office. Anyway, he was certainly nice, but for $809 I wanted a second opinion. I called the manufacturer and was told that not only do they have the belt but that it was covered under a lifetime warranty just like the motor (which MasterCraft said needed to be replaced). I have a free belt on its way and Triple B will install it for a service fee (about $75). Next Day: I received a phone call from the owner of MasterCraft. He was outraged about what happened yesterday. He apologized and told me that "nobody should experience what I experienced and that he was making internal adjustments to make sure it doesn't happen again." His apology was sincere and his outrage seemed rooted in integrity. I accepted his apology. And he personally paid for my $75 repair which Triple B did today AND he reimbursed (Venmo'd) me the $49 bucks his company charged and through in an extra $10 in case there were any additional fees. One thing I can say for sure, the owner is passionate about resolving customer issues. read more