I cannot say enough good things about A1 Garage Door Service, especially our technician, Darren Stringfellow! I called on a Friday morning, and the woman who handled the intake was incredibly friendly and helpful. She was able to get us scheduled for service that same day, which was amazing. Darren called before arriving to let me know he needed to stop at the gas station and even offered to pick me up a drink while he was there. How thoughtful is that? From the moment he arrived, he was professional, polite, and extremely knowledgeable. He carefully explained everything in an easy-to-understand way, answered all my questions, and made sure I felt completely comfortable with the work being done. You can tell Darren genuinely cares about his customers and takes tremendous pride in his work. We previously used Bullfrog before A1 took over, and I could not be more pleased with the transition or the entire experience. The service was prompt, professional, and friendly from beginning to end. Darren truly went above and beyond and is an outstanding representative of the company. If you need garage door service, ask for Darren Stringfellow. You will be in excellent hands! read more

A letter I sent with zero response... I wish I would have listened to my instinct when I learned the Military / Veteran discount wouldn't apply to for the zero cost trip charge. Should have known that a 73 year old veteran wouldn't''t matter. In retrospect... I felt like a target. Throughout the process, I was informed at each stage and notification of a defect that the repair would extend a "full lifetime warranty" through A1 Garage. The salesman asserted, "everything, the complete system." However, I have since discovered that this statement may not be entirely accurate. During the installation and the sales pitch, I was assured that the pricing and cost were comparable to those offered by the majority of garage door companies in the Phoenix Metropolitan area. I initially agreed to the cost of the garage door opener. Subsequently, the defects and the "marketing" tactics became apparent. What commenced as a $1,500 garage door installation transformed into a series of unfortunate events which they wouldn't state until the technician got to that point. Based on national pricing data (and Phoenix specifically tends to operate at the lower end for garage door work), here is how the invoice compares to typical market rates: Item I Paid vs Typical Market Rate Trip/Service Charge | $59.00 | $50-$95 (normal) *** Military Discount not applied. Was charged for the trip. A1 Garage charged for...LiftMaster 6690L opener, installed w/ accessories: $2,065.35 *The typical pricing in Phoenix is: $900-$1,200 installed (including keypad, extra remote, wall control -- same accessories I received) A1 Garage charged for.... Max Life double spring + drums + cables + bearing plates: $1,414.98 + $175.70 + $203.47 + $180.75 = $1,974.90. *The typical pricing in Phoenix is: $700-$1,200 for a comparable *full* premium (80,000-cycle) bundle including drums, cables, and hardware. A1 Garage charged for.... Shop Supply Fee: $204.96 *** Typical pricing Usually a flat $10-$30, or a small percentage -- this is unusually high A1 Garage charged for....Total $4,105.46 *** Typical pricing $1,650-$2,500** for equivalent work Bottom line ... Based on these ranges, I paid approximately $1,600-$2,450 more than a typical fair-market price for the same opener and spring/hardware package -- roughly 60-140% above what comparable full-service installs tend to charge. A few specific points that stand out: - The opener alone is priced at more than double what other installers quote for the same 6690L with the same included accessories (2 remotes, keypad, wall control, battery backup). - Springs, cables, drums, and bearing plates were itemized separately rather than bundled -- most shops quote these as one package, and even priced separately your total for that group is well above the high end of national ranges. - The $204.96 "shop supply fee" is a notably large flat charge; many companies either waive this or keep it in the $10-30 range. I wish I could have or should have had 1-2 competing quotes from local independent garage door companies. I did contact A1 Garage Door Service with zero response. Be careful... very careful... A1 Garage Door Service is 140z over priced comparable to other garage door companies.... read more

Absolute rip off. The amount that they wanted to charge for a garage door motor was more than double from other quotes I received. The technician came and basically replaced everything but the garage door and said we needed it all, almost $3k later I stopped and said I would look around for the motor. End result, $1100 of items we didn't in fact need, and almost another $2k for the motor. The technician came I actually used installed the motor for $750 and said I was ripped off from A1. Terrible company, they should be ashamed of themselves. read more

Rude. Asked me if they could come early so I left where I was to meet them earlier for them to stand me up, telling me 30 minutes after the time he asked to come early. Don't give me a window then have your tech called left and text asking to come early making me change my plans to accommodate for you to cancel on me. Absolutely rude read more

Scam artists, multiple pricing and discounts given , they do not have transparent pricing nor do I feel that they are honest and reputable. Find someone else, high pressure tactics not appreciated. read more

Outrageous aggressive pricing business model. Same door and equipment installed for half of what they offered by Triple B Garage Doors. Local family owned. www.triplebgaragedoors.com read more

First off, Jack the installer is a freaking rock star. You want this guy only. Professional and very nice who will take the time to solve and implement. We've used A1 before but not in the Phoenix area. Compared to the Tucson area we walked away happy. The folks believe in elite customer support without pushing you into higher prices products. We lived the demeanor and just let's do it kind of attitude. A positive experience.l read more

Hard sell, Way overpriced. 1200$ to install a $300 motor Which I don't need. He actually fixed my issue with their $29 service, go figure...

Great service. Austin was very professional. Very knowledgeable. Fixed my garage door quickly. Highly recommend. read more

A1 Garage Door Service - Garage Door Services Near Me - Phoenix, Arizona

Here's a draft review: 1 star I had A1 Garage Door Service install a LiftMaster garage door opener, and the charge was significantly overpriced compared to market rate for the same unit and installation. When I raised it with them, I got no meaningful resolution -- I've since filed complaints with both the BBB and the Arizona Registrar of Contractors. If you use A1, get a written, itemized quote up front and price-check the unit before you agree to anything. I wouldn't use them again. read more

Received a garage door replacement quote for $22,000. ARE YOU KIDDING ME? They worked their "BEST" deal and came down to $6,440 on a lesser quality door. We went to a competitor and found a better quality door for $4,400. Don't get caught up when they connect you with a "specialist" to review your quote. Their high pressure "Game" could catch you off guard. Get a second quote. You will be happy you did. read more

A1 Garage Door Service - Garage Door Services Near Me - Phoenix, Arizona

Uh oh... After spending more than $15000 to have a new, metal, insulated garage door put in, we've reason to wonder if we made a bad mistake. Everywhere else we go in any of 4 vehicles, we can open garage doors from as far away as 1/4 of a mile; the same applies to gate security devices. This brand new garage door motor and master control unit won't open the door from any of the four vehicles parked outside in the driveway, 4 feet from the master control unit. Each of the technicians who has come here to troubleshoot the system have literally worn out the door-opening units in our vehicles, repeatedly blaming the vehicles. Blaming our vehicles? The vehicle is too old. No. One of the vehicles was purchased a week before the new garage door was installed, and its door opener works at three different houses and five security fares. The vehicles have an incompatible type of garage door opening software/hardware. No. One of the houses we go to has a newer master control unit built by the same company. Bravo Sierra. We were also sold numerous exterior and interior security cameras : half of the outdoor cameras refuse to work more than momentarily. We spent $700 to obtain what should have been the hardware fix for this problem, but guess what? Our hardware is the problem: a little research has shown that the manufacturer withdrew this model of camera 3 1/2 years ago, so I guess A1 Garage Door had to clean out their stocks... Worse yet, the AI receptionist reports that the company does not service these cameras which they sold to us and installed recently. What wasn't revealed until A F T E R we signed and paid for the contract was that we have to pay $62/month for software and services to run those very same cameras. No mention of it before, verbally or in writing. No disclosure whatsoever. Caveat Emptor. Let the buyer beware. A few very good technicians. Some very good products. But now that the question about company integrity has been answered... . read more

I used them 10 days ago, terrible service, head rippers. Just there to sell you. Went to another company 10 days after they failed me, came out fixed the problem, didn't try selling me anything. Didn't charge me a thing. I will never use a1 again. All you're doing is paying for their enormous advertising cost. read more

This review is for Erick Parks and A1 Garage Door Service. We have used a few garage door companies in the past, a couple that are now out of business. When we called A1 Garage I expressed that we needed them pretty quickly as we have construction work currently underway and the garage door wouldn't budge, they showed up with in the hour. Erick Parks is a self professed garage door geek and I would describe him as a PRO/Genius/wizard, when it comes to garage doors. He explained everything he needed to do and why. He was patient and understanding of our construction mess and was so very joyful to be doing the work he was. I cannot recommend A1 Garage and if you're lucky enough to meet Erick please tell him the de Leon's say hello! read more

A1 Garage Door Service - Garage Door Services Near Me - Phoenix, Arizona

scam??? had two panels in my one car garage damaged and when i called them to come look at it $150.00 for a quote and he proceeded to tell me they "don't sell those panels anymore anywhere" so they have to replace all four panels but then it wouldn't match the other garage door so another full door change they quoted me $3600.00. i said no found another company, family owed, came gave me a free quote for $1050.00 and got the panels no problem. i do not recommend a1. read more

The sales rep came out today to give us a quote on replacing a 2-bay, insulated garage door. He told us it would cost $7ooo. Insurance told us it should be between $21oo and $25oo. He told us it would increase the value of our home. Just be aware. read more

The technician could not answer most of our questions and said multiple times "I don't know". Maybe he needs to find another occupation. Price quoted to simply check out a remote opener was very high. Poor customer service. Gave us the impression he really didn't want the job. Will advise others to not use A1 Garage Service. read more

I feel awful having to update my review to 1 star, but my recent experience with A1 was terrible and others should know how I was treated. My garage was having trouble closing. It would get to the sensor and open, like something was in the way or sunlight, but that's not the case. I called and made an appt for their $29.99 garage service (which I understand does not include sensors) and advised the phone operator (who was great btw) of the sensor issue. Michah came out and was rude from "hello". He kept looking at my garage with a disgusted face and saying it was too old to service, insisted I needed a new garage door. I didn't dispute that. I understand my door is from literally 1981 but it's working fine other than the sensor issue. He refused to service my door and kept speaking to me in a very condescending manner by speaking really slowly then saying "do you understand what I'm saying?" I have no idea why he was treating me like this. I was so taken back by his attitude during our entire experience I asked him to leave. I called the company the next day to let them know about my experience and haven't heard anything back so guess they don't care about their customer experience. A1 has been my "go to" company for the 23 years I've lived in this home and I assure you when I do buy a new door it won't be from them, which is a shame. read more

DO NOT TRUST! Called for service. They tightened a belt but then actually sabotaged the belt sprocket by filling it with debris causing it to make a horrendous noise and not close properly. Called back the next day, different tech came out, said it was the motor and tried to sell us a new $2000 unit. That's when we found all the debris. We cleaned it out and it works fine now. read more

Professional and compassionate. We had an urgent need for repair on a weekday afternoon on our newly-built garage addition. The garage guy who put his stickers all over our motor, is obviously the first person I called and he passed the buck immediately, telling me I needed to contact our contractor who built the garage bc he was only signed up for the install and that's it. What bullshit, right? So I called A1 and Dave came and stayed into the dark to get things right and try to make this unexpected expense that we had not saved for as palatable and pleasant as possible. Really appreciated it and felt truly valued as a customer. Bravo Dave & Co. read more

To start, I will quote what pulled up online before I hired them: "A1 Garage Door Service faces numerous allegations of 'bait and switch' tactics, with customers and online forums frequently reporting that the company uses low-cost service coupons to gain access, only to pressure homeowners into expensive, unnecessary repairs or full replacements, sometimes costing thousands of dollars. Complaints frequently allege predatory pricing, high-pressure sales tactics, and subpar work." Unfortunately, I should have listened to those warnings. I was drawn in by a low-price garage door tune-up offer. While working on both of my garage doors, the technician claimed that I needed brand new springs on both doors--even though they were installed in 2022. One of the garages is barely even used. He then continued pushing additional repairs related to the rails. One door did need trim replacement due to sun exposure, but after doing some research later, I realized I paid significantly above the industry standard for the work that was done. The technician was extremely pushy and would not take "no" for an answer. Another frustrating issue happened immediately after the tune-up. One of my garage doors would not close because the safety eyes were misaligned. Mind you, I called right away and these were supposedly adjusted during the "tune-up." When the technician returned later to install the weatherstripping, he told me he would have to charge me another service call just to fix the issue--even though it was directly related to the work they had just performed. What really bothered me was that I mentioned I'm currently recovering from cancer and that money is tight right now. That didn't stop the representative from continuing to pressure me for additional services and add ons. I honestly feel bad for elderly homeowners or others who may be more easily persuaded under these kinds of tactics. This company advertises well, but in my experience they do not truly care about the customer. I strongly suggest going elsewhere for your garage door needs. read more

Highly recommend!! Super polite, professional & knowledge! We had to replace our garage door & garage door opener. Dylan was the person that came first to see if he could fix our door. He took his time & explained all of our options and the differences. Max came out a few days later to replace the door & opener. He too was extremely polite, professional and knowledgeable. He did an excellent job & left no mess. Since my hubby & I were at work he explained everything to our adult daughter who was here. Then he called me & set a time to come back to program the touchpad to open the door & our old garage door openers. read more

We have been using A1 Garage Door for the past 10 years. Yesterday was the worst experience we have ever had, and we will not continue using this company anymore. We needed to replace the springs; one side was broken, and we agreed to replace both sides, which we understand. However, the total cost for replacing the springs was over $1,150 even after a discount. That price was outrageous. We checked with several other companies afterward, and none of them were anywhere near that price. As a returning and loyal customer, we feel that this company abused our trust. read more

Don't use this garage door company. They charge you for a service warranty and then when you have a problem they don't do what they promised. The promise was to put you on top of the repair list. When I had a problem and needed it fixed they told me it would be 2 weeks before they could come out and fix it. read more

I thought the cost was top high and I was blindsided with the estimate. Next time I would pay your $59 service fee and get another estimate to compare. I would not recommend this company on future. read more

We have been working with this company since we had the original door replaced back in 2013. Our experience back then was top-notch and so have follow up visits for maintenance. Had them out today and met Andrew, who was so personable and didn't walk in with a hard-sale attitude. I initially called for a check-up and once we realized that we were over the 5 year age of when the springs were last changed we talked through the options of replacing those and some other options to consider. Again...Andrew, our service person didn't hard-sell, no bait and switch, not pressure whatsoever. When I read some of the other reviews here, I was curious because we haven't experienced that ever with this company. Thanks again A1 and thank you, Andrew for being who you are! Give Gigi a hug ;-) (that's his dog, people so no, she didn't push us to give a 5 star review!) read more

If I could give zero stars I would. I called this company to help me replace 1 roller on my garage door which they charged me $138 to change them all out and included a tune up. Well not even 24 hours after said tune up the spring broke. I suspect the tech did something to the spring so he could sell me a more expensive repair. Which he was basically pushing me to convert my wayne Dalton system. They make you sign a waiver so they are not responsible for purposely breaking your door. Yeah so I basically paid this company to break my door and now I have to pay another company to fix it. They are crooks! read more

I was told my garage door couldn't be repaired and was quoted about $11,000 to replace. They never sent the quote as I said that I would compare with other companies. Another company came today, put two screws in and it's back to normal. Buyer Beware. read more

I am located in Round Rock, TX. I scheduled a technician to perform a tune-up on my garage door because it was making a horrible noise and the $29.99 offer sounded great. On August 19, Cody Deaver, also known as Orion, came to my home. Before the appointment, I had already applied garage door lubricant myself. After inspecting the garage door opener, Cody told me I needed a new opener. He then presented three Lift Master garage door opener options. I was shocked by the prices, which ranged from $1,200 for the basic model to $2,100 for the higher-end model. I explained that I wanted to do some research, get a second opinion, and consider my options. Despite this, he spent approximately 30 minutes trying to convince me that I needed a new opener. As noted in the inspection report, he identified numerous failures. He even offered to go to Home Depot, purchase a Chamberlain opener, and install it himself. I found that very unusual. I did get a second opinion, and I did not need a new opener. The issue was a single wheel around which the belt wraps that had not been lubricated. The second technician applied lubricant to that wheel, inspected the door, and it now works as good as new. Clearly, Cody did not thoroughly inspect the garage door. Had a proper inspection been performed, he would have noticed that the wheel simply needed lubrication. I feel that the company sent a salesperson rather than a qualified technician. Based on this experience, I would not recommend your company to anyone. I'm not sure how this company is still in business. read more

Called the company because I had accidentally backed into my garage door back in March 2026. The garage door was brand new because I had just got keys to a new build 3 weeks prior. A1 came out and initially gave me the quote it was roughly $680 or so to replace the damage I did. Which was already pricey but I was willing to pay it because I needed it done. Then they upsold me on springs which took my bill to over $1400. It's May now but it had been sitting with me every time I open or close this garage or even look at it. It felt like at the time the sale on the springs was an upsell. Customer won't know any better so just say they need something else for the overall maintence of the garage door. I felt that at the time even as they were driving away but didn't get to check reviews until today 5/21 after just being fed up with this door. On the day of service they fixed the damage to the door and placed a new bar on. While telling me the garage weight went from 5lbs to 20lbs. Because of this they wanted me to now buy new springs for the garage door. Keep in mind like I said, i had just got the home 3 weeks ago, no one has ever been in the home since its a new build. Meaning NO wear and tear from years of use. The door isn't even a year old. Not even a month old to me at that point. The $600 quote to fix the damage now jumped to to $1400+ because of the new springs. As a customer I feel like they sell it as "well you don't want wear and tear on your garage and parts due to the new weight". Which seems right but I had told the guys I had just moved in 3 weeks ago, boxes were still in the garage. There could be no confusion on the door being new. After checking homes builder and looking online. The doors are rated to hold much more weight than just 20lbs so there was no need for this sale to happen. So I got tricked into buying the springs under the guise of protecting the maintence of the garage. My bill jumped from $600 for the initial damage to suddenly $1400 by the end. I've been so irritated by this for over a month now and every time I open the garage I think about it. The garage was before whisper quiet and now it's extremely loud when you open it. Garage door is above a bed room and if you are a light sleeper you will be woken up by it. No amount of WD-40 is going to reduce the noise because of this heavy bar they added. It's just a constant nuisance now. They also got the outside seal done as best they could but I can still see it's not perfect. So getting in/out of this garage is a constant reminder that I was tricked into over paying for something, t's loud nuisance now, and it doesn't not look completely perfect. When they worked on the seal they seal they said they'd work on it as best they could but since the garage is metal you don't want to over work the dents/seal and mess things up. They really got over on me so I won't be coming back here if I can help it. Then I look at reviews and it's saying the same thing. I had heard of the company before seeing their trucks all the time and called the first emergency number I found. Which was a mistake. Just looking at multiple reviews people have also complained about the pushy sales of unnecessary items. With at least 3 other people also sold springs they likely didn't need, or just simply over charging people because several reviews also say they had similar experiences. I couldn't back my car out so called A1. While they say they offer the best service and understand pricing frustration in responses to reviews. If multiple people say they experience upselling, and overcharging where other various other companies charge a fraction of A1's cost. It starts to look like more of a pattern of business practice of A1. I now just have this constant loud $1400 reminder anytime I go out of my home and I can't recommend this company. Especially, because multiple people have had similar issues. If it was 1 review saying this I'd be maybe inclined to believe it was a bad experience but several reviews with the same story is just a pattern. read more

David was prompt, transparent and quick. Appreciate this without the up selling. We needed an estimate and we recieved one immediately. read more

Horrible.."UPsold" me a fancy spring conversion kit for $2800, when I probably just needed the older spring adjusted... DID NOT diagnose properly.... garage door would stop midstream.... You would think they would know how to troubleshoot a Genie with the blinking lights....that tells you what is wrong...NO First they told me the door was coming down with too much weight., hence the spring conversion kit spiel....then .they told me the unit was hot, and used a leaf blower to cool it down in a 110 degree garage...WHAT A JOKE... Then they say the sensors are off... Turns out the battery for power failure lasts maybe 2-3 years....mine was 5 years old.... I unhooked the battery and the door seems to work just fine now... They said the $2400 conversion kit used rollers that were junk....UNREAL....the more expensive kit rollers were enclosed, always lubricated....so why would they have the junky wheels on a $2400 conversion spring kit.... nice way to make you spend the extra $$$ After two tech visits, and $2600(senior discount ) the door was still not right...called the office..asked to speak to a manager....was told I would get a call back in 72 -90 hours or something like that....HORRIBLE... never did hear back... one more thing.... was told AFTER the install and payment, that I could prepay $150 for a spring adjustment ,because in one year the door would ""weigh" 25 lbs. or so, and need adjustment, should be @ 5 lbs... said it would be $250 down the road without "prepay".... $250 to adjust the spring? REALLY? BUYER BEWARE.... read more

Moises did an excellent job installing our garage door on a warm day by himself! He was on time, friendly and very professional with his time! I highly recommend him and A1Garage Door Service! read more

This is probably the most crooked business I've ever dealt with. I needed a new spring, first off I paid over 1500.00, between having them remove the old spring and replacement, I was also baited into buying a new garage door opener and paid over 2000.00 for a unit that retails for 550-580, although my opener worked just fine and was only 7 years old, I was told they have a computer problem when the spring breaks. Between a new spring and opener my bill was over 3600. I had ordered a new 1.5 car garage door and was to be billed another 4900.00, however after realizing this was all far overpriced I called a local competitor who gave me a quote of 3100.00 for the same door, so I cancelled the order with A1 immediately. When I told the competitor what I paid for the Spring and Opener, he said he would have charged 1500.00 plus tax to do both. My neighbor referred A1 and after this happened, I told her to do herself a favor and call someone else. read more

Couldn't have asked for better service, the technician, Mike Price, was on-time, professional, polite, knowledgeable and took pride in his work. I received 3 quotes for my garage (replacement of springs, rollers, bearing and opener) and A1 was not the cheapest but they were by far the most through with their initial inspection and didn't the time to explain everything to me. They even price matched a lower quote I received on the opener replacement. The work was too quality paying attention to the littlest details like coiling up the extra wire at the sensors. A1 is not the cheapest but you pay for what you get and with A1 you get even more that what you pay for. I will recommend them to anyone that needs garage door work! read more

A1 Garage Door Service - New opener and springs - Garage Door Services Near Me - Phoenix, Arizona

Garage door warranty repair done with expertise and quality workmanship. Scott was right on schedule and did a perfect job. We are so happy we chose A1 Garage Door Service purchasing our new garage door. read more

Not happy. Accidently bumped into door, bent roller. Called A1 in Las Vegas. Tech looked at the damage, quoted $462.00, includes a 29-point inspection, realign the rollers, reset torsion system, level the door. Used one hammer, one screwdriver, popped the rollers back into place, ran it up and down, works fine. I asked if he was going to adjust the price for the 15-minute job, he said no. Charged $59.00 trip charge, $23.00 for shop supply, (2 paper towels), and did not do any 29-point inspection. What a rip off. Then tried to sell us a new door for $15,000.00. Do not recommend this company. They are an embarrassment to the community. P,S, they block their email address you have to get permission to contact customer services. I've tried, no success. read more

What they will do is tell you your garage door isnt working because the spring snapped, then quote you over $1000 to fix it and then come down on the price to $650. Take two hours attempting to fix it, have to call for help and then tell you, oh by the way, your motor is also bad and it's gonna be another $1,400 to fix that. Leave and your garage door is still broken, yikes!!!I'd think twice before calling A1. Stay local call a small business to help you. read more

Predatory company. Here is my experience with A1; read into it what you will. My elderly parents' garage door wasn't closing right. They called A1 to take a look. A1 told them that the entire system was dysfunctional -- tracks, weights, springs, the whole shebang -- and got them to sign a contract for entirely new doors. The total? $25,000. My brother and I found out and immediately intervened. We forced contract termination and a refund of the $12,500 my parents paid as an initial deposit. We got another company to come out and take a look. They fixed it. The problem was a single part that cost $95 to repair. read more

So about 1 month ago I called and have them came out to install/replace the rail, belt and re-programmed my new garage motor for $600. I was told by the tech there is 90 days warranty free of charge on the service if anything goes wrong. Fast forwarding but 4 weeks later my garage door did not open or close properly. I called again for the service. They charged me another $180 for the service. I asked the tech about the warranty, he told me there is no warranty. This is totally ripped off from A1 garage. I def. will not use them again nor recommend to anyone. Bad business pratice. read more