First off, Jack the installer is a freaking rock star. You want this guy only. Professional and very nice who will take the time to solve and implement. We've used A1 before but not in the Phoenix area. Compared to the Tucson area we walked away happy. The folks believe in elite customer support without pushing you into higher prices products. We lived the demeanor and just let's do it kind of attitude. A positive experience.l read more

To start, I will quote what pulled up online before I hired them: "A1 Garage Door Service faces numerous allegations of 'bait and switch' tactics, with customers and online forums frequently reporting that the company uses low-cost service coupons to gain access, only to pressure homeowners into expensive, unnecessary repairs or full replacements, sometimes costing thousands of dollars. Complaints frequently allege predatory pricing, high-pressure sales tactics, and subpar work." Unfortunately, I should have listened to those warnings. I was drawn in by a low-price garage door tune-up offer. While working on both of my garage doors, the technician claimed that I needed brand new springs on both doors--even though they were installed in 2022. One of the garages is barely even used. He then continued pushing additional repairs related to the rails. One door did need trim replacement due to sun exposure, but after doing some research later, I realized I paid significantly above the industry standard for the work that was done. The technician was extremely pushy and would not take "no" for an answer. Another frustrating issue happened immediately after the tune-up. One of my garage doors would not close because the safety eyes were misaligned. Mind you, I called right away and these were supposedly adjusted during the "tune-up." When the technician returned later to install the weatherstripping, he told me he would have to charge me another service call just to fix the issue--even though it was directly related to the work they had just performed. What really bothered me was that I mentioned I'm currently recovering from cancer and that money is tight right now. That didn't stop the representative from continuing to pressure me for additional services and add ons. I honestly feel bad for elderly homeowners or others who may be more easily persuaded under these kinds of tactics. This company advertises well, but in my experience they do not truly care about the customer. I strongly suggest going elsewhere for your garage door needs. read more

We have been using A1 Garage Door for the past 10 years. Yesterday was the worst experience we have ever had, and we will not continue using this company anymore. We needed to replace the springs; one side was broken, and we agreed to replace both sides, which we understand. However, the total cost for replacing the springs was over $1,150 even after a discount. That price was outrageous. We checked with several other companies afterward, and none of them were anywhere near that price. As a returning and loyal customer, we feel that this company abused our trust. read more

Great service. Austin was very professional. Very knowledgeable. Fixed my garage door quickly. Highly recommend. read more

A1 Garage Door Service - Garage Door Services Near Me - Phoenix, Arizona

Predatory company. Here is my experience with A1; read into it what you will. My elderly parents' garage door wasn't closing right. They called A1 to take a look. A1 told them that the entire system was dysfunctional -- tracks, weights, springs, the whole shebang -- and got them to sign a contract for entirely new doors. The total? $25,000. My brother and I found out and immediately intervened. We forced contract termination and a refund of the $12,500 my parents paid as an initial deposit. We got another company to come out and take a look. They fixed it. The problem was a single part that cost $95 to repair. read more

Professional and compassionate. We had an urgent need for repair on a weekday afternoon on our newly-built garage addition. The garage guy who put his stickers all over our motor, is obviously the first person I called and he passed the buck immediately, telling me I needed to contact our contractor who built the garage bc he was only signed up for the install and that's it. What bullshit, right? So I called A1 and Dave came and stayed into the dark to get things right and try to make this unexpected expense that we had not saved for as palatable and pleasant as possible. Really appreciated it and felt truly valued as a customer. Bravo Dave & Co. read more

This review is for Erick Parks and A1 Garage Door Service. We have used a few garage door companies in the past, a couple that are now out of business. When we called A1 Garage I expressed that we needed them pretty quickly as we have construction work currently underway and the garage door wouldn't budge, they showed up with in the hour. Erick Parks is a self professed garage door geek and I would describe him as a PRO/Genius/wizard, when it comes to garage doors. He explained everything he needed to do and why. He was patient and understanding of our construction mess and was so very joyful to be doing the work he was. I cannot recommend A1 Garage and if you're lucky enough to meet Erick please tell him the de Leon's say hello! read more

A1 Garage Door Service - Garage Door Services Near Me - Phoenix, Arizona

I thought the cost was top high and I was blindsided with the estimate. Next time I would pay your $59 service fee and get another estimate to compare. I would not recommend this company on future. read more

I was told my garage door couldn't be repaired and was quoted about $11,000 to replace. They never sent the quote as I said that I would compare with other companies. Another company came today, put two screws in and it's back to normal. Buyer Beware. read more

I get this card in the mail from A1 Garage for a fair-priced inspection. My garage door is 20 years old and has begun to rattle and jerk when it opens and closes. Austin comes out. He says a few things need attention but nothing major. And then, out of the blue, he suggests replacing everything (including the door)! He gives this suggestion an apocalyptic name: 'Day Zero'. I pass on the nuclear option. He says the tension in the spring is reduced but he can't work on it because it is not theirs. I go for ten new rollers and a pair of new springs with all the associated hardware, even though the drums and cables passed inspection. I also got a LiftMaster L993M remote (A1-$146 Amazon-$47) and a bullsh*t 'Worry Free' subscription-$145 paid in advance-that gave me a favorable place in line if I needed a service call and which I didn't notice he had sneaked onto the invoice. $2000 later he waved goodbye. Never to return. read more

Highly recommend!! Super polite, professional & knowledge! We had to replace our garage door & garage door opener. Dylan was the person that came first to see if he could fix our door. He took his time & explained all of our options and the differences. Max came out a few days later to replace the door & opener. He too was extremely polite, professional and knowledgeable. He did an excellent job & left no mess. Since my hubby & I were at work he explained everything to our adult daughter who was here. Then he called me & set a time to come back to program the touchpad to open the door & our old garage door openers. read more

I recently had my garage door serviced, and the experience was excellent from start to finish. Scheduling the appointment was quick and easy, and the technician Cody arrived right on time. He was professional, knowledgeable, and took the time to explain what was wrong with my garage door and how they planned to fix it. The repair itself was done efficiently, and I could immediately notice the difference--my garage door is now much quieter and operates smoothly without any issues. The technician also performed a general inspection and made a few adjustments to ensure everything was working safely and properly. What stood out most was the level of customer service. He was courteous, honest about pricing, and didn't try to upsell unnecessary services. Overall, I'm very satisfied with the quality of work and would definitely recommend this company to anyone in need of garage door repairs or maintenance. read more

A1 Garage Door Service - Garage Door Services Near Me - Phoenix, Arizona

We had A1 come out to our new build home because the builder did not provide us with one. Jeff J with A1 came out on a Sunday and was amazing. The opener and keypad are very high quality with a camera showing the inside door and the keypad camera gives me a cross view opposite my ring camera giving a complete view with audio of the front of the home. Jeff was clean and respectful of our home providing us with a great experience and premium equipment. read more

A-1 installed a door and opener last year. After installation I added insulation which changed the weight of the door. I had A-1,come out to adjust the spring. I was told that with the adjustment the spring would work properly but its life would be shorter. After having some issues with the door, A-1 came out and with no hesitation, told me that information was incorrect and that a new spring would be needed. They have ordered the new spring and will install at no cost to me. Professionalism and integrity is all I can say. read more

The technician that came out said he would keep the price under $1000. The quote was $5000 and change for a single garage door.

We have been working with this company since we had the original door replaced back in 2013. Our experience back then was top-notch and so have follow up visits for maintenance. Had them out today and met Andrew, who was so personable and didn't walk in with a hard-sale attitude. I initially called for a check-up and once we realized that we were over the 5 year age of when the springs were last changed we talked through the options of replacing those and some other options to consider. Again...Andrew, our service person didn't hard-sell, no bait and switch, not pressure whatsoever. When I read some of the other reviews here, I was curious because we haven't experienced that ever with this company. Thanks again A1 and thank you, Andrew for being who you are! Give Gigi a hug ;-) (that's his dog, people so no, she didn't push us to give a 5 star review!) read more

David was prompt, transparent and quick. Appreciate this without the up selling. We needed an estimate and we recieved one immediately. read more

Couldn't have asked for better service, the technician, Mike Price, was on-time, professional, polite, knowledgeable and took pride in his work. I received 3 quotes for my garage (replacement of springs, rollers, bearing and opener) and A1 was not the cheapest but they were by far the most through with their initial inspection and didn't the time to explain everything to me. They even price matched a lower quote I received on the opener replacement. The work was too quality paying attention to the littlest details like coiling up the extra wire at the sensors. A1 is not the cheapest but you pay for what you get and with A1 you get even more that what you pay for. I will recommend them to anyone that needs garage door work! read more

A1 Garage Door Service - New opener and springs - Garage Door Services Near Me - Phoenix, Arizona

0/5 stars. I'm honestly very disappointed with our experience with A1. We called them out because we were having issues with our garage door getting stuck and not closing unless we shut it manually. After opening and shutting the door over and over again they told us the entire system needed to be replaced and quoted us $2,104. We didn't think that was right. Thankfully, we called another company Generations Doors and Docks who was happy to come out and was even able to come a week earlier than expected, which was a great surprise! After they had arrived, they quickly serviced the door and had it working within minutes. They did an excellent job, honest work, and the door now works like new! Don't waste your time or your money with A1 Garage Door Service. Go with Generations Doors and Docks, who you can trust and will get the job done right. read more

Mansplained the hell out of what was wrong with my garage door. I asked them to get to the point and tell me how much it would be. Extremely over priced. Had another company come out and fix my torsion spring for a fraction of what I was quoted. A bummer because my two neighbors and my parents had great experiences with A1 read more

Don't use them ! They installed a new door and opened a few years ago they put stickera on everything saying lifetime warranty. When you call that's not the case if any part is covered by some warranty you still pay for them to come out plus labor if it's a covered part. In my case the door was blinking a code and not working they would not tell me why the code was wanted me to pay for a tech to come out. I looked up the code it was just something was blocking the safety sensor. They wanted a service call for that no way someone who works with this every day did not know 10 blinks was safety sensor. read more

I needed two springs replaced and I was quoted $1300 for parts labor. I had a competitor come and paid $514 for two springs and bearings. The price i was quoted was outrageous and I cannot figure out why it was over 3 times as much. read more

I received same day service on a broken spring for a garage door. The technician gave me their most economical repair package, $1400.00. He was fast and professional. read more

Complete waste of time, I scheduled an appointment for A1 Garage Door to come out and provide me with a quote for a new door. The appointment window was from 12-3, I messaged them around 4 to see where the tech was, i was told to call customer service who did not see an appointment scheduled. So I wasted all afternoon waiting for no reason at all. read more

After receiving numerous ads in the mail, I called for the $29.95 tune up special. We have 2 doors, so yes $29.95 for each door. The ad states no trip charge for seniors. Technician Robin came out and said we would need to replace the sensor, $400, when my husband asked for the tune up Robin wouldn't do it, and we were being charged a $59 trip charge. We said no way , and Robin began the rant that the ad says we can't combine offers . He was very rude and condescending. He proceeded to tell us we were on the Do Not Service list at A1. No way were we going to let him work on the "tune up" ! I called A1 and the agent was very nice and said she would like us to talk to the customer care dept. We had already wasted an hour of our time with Robin , so we hung up. No way were we going to let them do the tune up no matter how nice the agent was. Warning....A1 Garage Door ad is very misleading and I told them that but Robin didn't care...I certainly would. Not recommend you use this company. They will try to upsell you and not honor their advertising. read more

Outstanding work performed on 3 garage doors in need of attention. Preston, the technician, stuck around to do what needed to be done in a professional and courteous manner. Replaced springs, door seals, rollers..... turned out to be much more work than expected, however Preston explained to me all the load factors with the old equipment. Doors now work flawlessly, are adjusted better than when they were installed 5 years ago, have correct springs (original springs were incorrect), and seals seal everything up the way they are designed. You might spend less.... IMHO you' get less and will be disappointed. 5 stars all the way. read more

Absolute WORST customer service. Needed a repair that was fair enough but expensive. Then the salesperson states I will need to replace my entire system: springs, door, lift motor and track. After his sales pitch has me speak to a closer. I read the contract and it states three days cancellation period. I did exactly as was asked in submitting an email contact cancellation wirh attached form. No response. Then two days later submit a second time, no response. Now after five plus hours on the phone being passed around to whomever and voicemails and emails I have zero response to my cancellation and the worst part: no refund of my $4500 deposit. I have been calling or emailing now for a most three weeks. I have demanded to speak to someone serially but always told they are busy on the other line leave a voicemail. Never a callback. Run the hell away from this company and do not trust them. There should be an option for zero stars. So disgusted by this company. Quick to take your money and run read more

The belt on our garage door broke. A rep from A-1 Garage Door Service came and quickly told us we needed a new motor because our opener was old and he couldn't get parts, for $1900. He then stated the spring we replaced 2 years ago needed to be replaced again to match the new motor, another $1,000. A $3,000 recommendation, WHAT A RIP OFF THIS COMPANY IS! A friend recommended JDT Garage Door service. They came right away, replaced the belt & did a tune-up, all for under $300. A-1 GARAGE SERVICE isn't a reputable company, find someone else. read more

No transparency for what you're being billed! Just ask about their labor charge and you'll see what i mean! Dont use this company! Don't fall for the "Tune up"! they charged my wife over 8000.00 for a door replacement that should have cost about 3000-4000 total! Also check their clauses. if you cancel you will owe a cancellation fee no matter what so you'll be out hundreds if you sign and decide to cancel. I spoke with 5 different people including the regional manager concerning pricing and none could give me an answer for why the bill was outrageous! Asked for a breakdown about 4 or 5 times the night i came home from work when the repair guy was selling my wife on it all. He promised the finance guy will have all of that info. He didn't. neither did their manager, nor did their regional manager! Unfortunately my wife was already signing. They're guilty of Price-gouging. They know it! read more

I had the technician install a garage door opener, but after that he told me that springs and rollers were bad, while replacing those he said the pulleys and bearings were bad. so total it was about $1900, he ran my debit card and soon as he left I checked my email and my invoice was already sent to me. on the invoice he waived the $59 fee just to show up, but on my bank statement he charged me. after 3 phone calls and 3 weeks later I still don't have the refund! they won't give me a manager when I call, its irritating, I'm looking at seeking legal assistance, its not a lot of money but its the principle now. makes you wonder if all their technicians do it and hope customer doesn't catch it. I will never call them again for anything!!!!! read more

The technician was friendly and the work performed was done well. Unfortunately this company appears to have changed ownership and is not what it once was. The COMPANY UP-SELLS on what is actually required to perform necessary repairs and implies safety standards require the use of specific parts versus the parts (e.g. springs) that were previously installed by A1 and lasted 10 years. The technician did not present spring replacement options at different price points. Additionally other parts installed such as cables are priced ridiculously high. I would have declined the work but I didn't have time to wait on another company. I made the mistake of calling A1 first. Total RIPOFF on the price!!! read more

I feel completely bamboozled by this company, and after dealing with their technician, I now see exactly how they run their business--it's a hook, jab, and uppercut routine. My garage door spring broke--not an old system by any means. I called A1, and the rep on the phone told me she couldn't see if my parts were still under warranty. Apparently, only the technician can see that information on his tablet when he gets to my home. So, I agreed to have him come out. When the tech arrived, he diagnosed the broken spring and then sat down at my kitchen table to pitch three different repair packages. This was negotiation number one--although I didn't realize it at the time. I chose the middle option, which came with a five-year warranty. My previous repair had only included a two-year warranty, and--just as you'd expect--the spring failed right after that period ended. So now, I was "on the hook" for a brand new spring. Then came the "24-point inspection." I figured it was just a routine check--but instead, the tech took apart nearly every component of the garage door, laid them out, and started pointing out issues. Suddenly, I was being shown a price sheet with hundreds of dollars per part, each needing replacement. And because the door was now disassembled and non-functional, I felt like I had no real choice but to agree. End result? A broken spring turned into a $2,190 bill. This feels like a deliberate business model: create confusion about warranties, lure you in with friendly service, and then corner you into a costly upsell once your garage is torn apart. Buyer Beware.. read more

beware bait and switch quoted us one price on the phone, and it was 5 times as much when they got here. went with another garage door company, everything was half priced. read more

AVOID. DO NOT USE!! Fraudulent practices and extreme overcharging. Charge way over even premium market prices. ***Curtis. I tried via email and phone and received no response. Tricky to even find a valid email to use. Only thing you can get is to schedule an appointment, which I am sure is by design. It's under my wife's names and not mine is why you can't find. read more

Almost a year ago I had A1 replace my garage door opener, and they performed a 29pt inspection at that time. At that inspection, only 14 of the 29 items were marked green and "passed." The remaining 15 of the 29 items scored either yellow (needs attention) or red (failing). I didn't authorize any further work that day as the door and (new) opener were working fine. Last Saturday, A1 performed another 29pt inspection. Imagine my surprise when I compared last year's report to this new one, and saw that all 29 items on my new report passed/were marked green. Until one week ago, no one else has worked on my garage door or opener since A1 did the 29pt inspection last March, so it appears someone's not being honest with me. Either the tech last week wanted to just get in and out as fast as possible and scored everything green/passed, or the tech from last March was trying to get me to spend a ton of $ on repairs I didn't need. I have no way of knowing which report is accurate and the true condition of my garage door and opener. One thing I do know is I will never do business with A1 again. read more

I pinged A1 to look at my binding/noisy garage door. They got me scheduled immediately and dispatched a tech, Terrence Beneventi, to check it out. Terrence arrived right on time and pointed out the problem areas, namely worn-out rollers and weak springs that were sort of OK back when my house was built in 2018. He was very knowledgeable about my door brand and worked up a repair and upgrade plan. More than I had planned to spend, but he got me a hell of a deal on a top-grade system that will probably outlive the rest of the house. Four hours later, I had a door that ran better than new, rated for 80,000 cycles and warranted for 10 years. I can't say enough good things about A1. read more

My garage door quit working at 6 p.m. in the middle of a rain storm and multiple power outages. Carlos came out within 30 minutes. He evaluated the situation and gave us a quote to repair it. He had everything he needed on his truck and had it repaired within a couple of hours. He showed us the worn parts before we gave the okay to fix everything. He could not have been more polite and efficient. read more

Well, I didn't have "replace spring, rollers, cables, drums to my garage door" on my bingo card for 2024. But Andrew W. by far exceeded expectations in the level of knowledge and service he provided. He offered explanations for everything he needed to repair. It was like a master class on garage doors. As a first time home owner, I am now equipped to perform basic maintenance, using the correct products thanks to Andrew! There was a bit of sting in the price. But given all the parts were original and approaching 15 years old, it was a necessary expense. When the time comes to replace the motor (which is soon), I will be making a phone call to A1 and requesting Andrew specifically. read more

Alex Rubio did an awesome job! He really knows his stuff and figured out the issue right away. He explained everything in a way I could understand and gave me options that actually worked with my budget. Super professional but also easy to talk to, which made the whole process stress-free. Highly recommend asking for Alex if you need work done on your garage door! read more

Cody did an outstanding job installing our new garage door opener. Works great. Punctual and great communication. Thank you! read more

A1 Garage Door Service - New opener. Thx Cody! - Garage Door Services Near Me - Phoenix, Arizona