Went in to try the ribs left eating nothing and paying full price 2.5* landing more towards a 2…read morethan 3. Hopefully they can improve.
Bathroom: **** (clean)
Quality: ***
Quantity: ***
Presentation: **** (well platted)
Service: * (rude, unprofessional, inattentive)
Price: $$$ (pricy for what it is)
Ambiance: (Loud/Casual/Busy)
Events: n/a
Attitude: (awkward)
Outside: n/a
Brunch: n/a
Happy Hour (Specials): n/a
Closed: n/a
Overall/summary: the only place around that had ribs so I thought I'd try it. Went with a service animal and was denied entering by the manager. I asked for the owner who the manager called, then I'm guessing explaining the service dogs duty, then allowed us to enter. If that wasn't awkward enough, it took about 15 minutes for the bar tender to acknowledge I was there. Once I got water, put in a request for a drink, it was about another 10 mins to finally ask if I wanted to put in an order. Now, it was busy-ish but not to the point that it should have taken as long as it did. However, being patient, I asked for the ribs, a Cesar wrap and Cajun fries. I got plane fries, the ribs were literally cold, not like sitting a while and they were lukewarm no, cold. The wrap had no dressing, no cheese just lettuce and protein. Odd and no Cajun fries just regular. So, when I pointed these things out, shower her the wrap, fries, told her the ribs were cold, she offered to remake them, but by this time it being about an hour into sitting around I was just ready to go. She did end up bringing out some extra fries that were Cajun, she did seem to be trying but there was a weird dynamic, like I was the one causing the inconvenience. She took away the food, fries, I asked for the bill, and the items she took away, were still on the bill. She then asked me if I wanted them taken off.. I said well I didn't eat them and I don't have them. She then said, "I offered to have them remade" I said yes but I do have to go it's been an hour at this point. I paid, left a tip and realized that the experience was one for the books. Idk if I'll try it again. It was very uninviting, not very welcoming, time consuming, and not accurate or accommodating. At the least I hope they do educate those on ADA Service animals. And I'm talking about real service animals, not just your friends well trained adorable dog. Like, ask the required questions, is the dog for a disability, what work/task does it preform. We'll see maybe if there's improvement next time... maybe.