Kira was great! She was patient with my girls getting their ears pierced for the first time. She was gentle and helpful. She stayed late and even returned our keys that we left behind! read more

We have come here to get my ears and my daughter's ears pierced and we have always had a great experience. We just came in today and had a wonderful shopping experience with Adi. She also pierced my ears and was super patient, very informative and I'm grateful for her awesome service! read more

Brought my baby cousin with our family to get her ears pierced and Bri was amazing at her job, calmed us and even my other cousin who was scared for her sister! She let us get pierced even when it was about to close cause of how desperate we were and other locations in the mall rudely told us no. BRI IS AMAZING AND DEFINITELY DESERVES THE RECOGNITION read more

Icing By Claire's - Accessories Near Me - Carlsbad, California

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My 7th grader decided she wanted her ears pierced when we were at the mall today. She has been asking for awhile and I got my ears pierced at Claire's back in the 90s so I figured why not? I was beyond pleasantly surprised by the service we received.... at Icing...in the mall. The last place I'd expect to be raving about on Yelp,but here I am. Bre, who did the piercings, was so professional and really took her time to make sure everything was right. She was thorough, capable, and just downright lovely to be around. We got a discount on jewelry as part of the piercing deal so we shopped around a bit for new earrings. The store was organized and clean and the other two sales associates were so friendly and I had the best customer experience in the most unlikely of places. Good job Icing! Just when you think customer service has completely gone down the toilet, your staff has restored my faith in retail. Well done. read more

I got a cartilage piercing from Lilly in Carlsbad, and she did an excellent job! I love my piercing! It didn't hurt at all, and she thoroughly explained how I needed to take care of it. Thanks, Lilly! read more

Icing By Claire's - Piercing - Accessories Near Me - Carlsbad, California

Hello! I just want to give a shoutout to Thomas who works here. He did such an amazing job and helped to keep me as calm and comfortable as possible! He was able to squeeze me in before closing when I was turned down at another store and was very welcoming and kind. My experience was more than a 10/10! And I seriously do recommend this place and especially trying to find Thomas! Again if you see this Thomas, thank you so much you truly are an angel and I appreciate you! read more

Was referred here for hair pieces for an upcoming wedding. What I didn't know was that Icing is part of Claire's. VERY small store, but managed to find a flower piece. Bought 2 to make a bigger piece for my up-do. The employee was nice and informed us of the return/exchange policy. Selection is limited, but at least I was able to find something to match my wedding attire. read more

Icing By Claire's - Accessories Near Me - Carlsbad, California

I went to get my 15 year old daughters first earlobe piercing. The process was smooth and the lady helping us was super nice. I recommend the place. There is no charge for the piercing. The 14k gold studs were $60. read more

Lilly was amazing! She explained the process thoroughly and was very precise on how she was going to pierce my daughter's ears. I recommend Lilly 100% for mamas who wanna get their baby's ears pierced. Thank you, Lilly!! read more

Extremely cute very useful on a low price my cousins love this because it has very cute designs and on a low price

Wow! Don't go here. I took my daughter her by mistake and I assure you I will never go here again. The lady that was supposed to pierce my daughters ears was so rude even my daughter didn't want to hve her touch her. When I let her know her customer service was really lacking...she laughed. Go elsewhere. read more

Karolina was the sweetest girl ever! She pierced my best friend and my ears today. She did amazing job and was so nice the whole time. Our cartilage piercings look amazing she did a fabulous job. read more

I use to go here all the time with my daughter and today was seriously the worst customer service I have ever received. I was not spoken too until I had to pay and she still didn't even say thank you after I gave her our money. It's so sad to see that from a kids store. Sooooo disappointing!!!!! read more

just went to get my second holes pierced! app on walking in there was no one working in she shop and after five minutes of standing there still no one until my dad nocked on the employee door and someone came out. after this, the girl i think jasmin was very nice definitely knew what she was doing super relaxed and professional, the hole process was done in about 15-20 minutes and as of now the piercings are doing good! read more

Like the review down below, do yourself a favor my spend more money somewhere else. Cheap sh*t! I needed a necklace for my mom's wedding and I found a cute rose one. I open the package and it was already broken! My fault for shopping last minute and being broke, but dude come on. It could've at LEAST lasted one day for how cheap it is. Never shopping here again! read more

i love icing I shop there a lot and buy many things again and again never have I had a problem there. today, the new manager was insane. she asked me if I wanted to pay for the item I took and put I my bag. i then said look for yourself you are wrong I didn't take. she wouldn't look. then the sale items had a sign above it saying $5 select items only. I picked one that wasn't five and she told me at the register it wasnt. nothing was marked and in my opinion that sign is misleading. I thought they were all five underneath it. she continued to say I was wrong and wouldn't even acknowledge me at all when what I said was clear I was right. I wanted her understanding even if she couldn't do anything about it. I want them to change the sign or move it. she was trying to seem nice and shooing me away like have a nice day ma'am and I was crying because I was embarrassed by her in front of other customers and I was on tears. she smirked again and again at me and I left. She owes me an apology soon. She could have been nicer and also maybe even agreeing with me about it and just have said sorry about it. I never want to see her there again. She said she didn't want me back in the store because I was acting like I was and crying. I can't believe how she treated me there and then. please teach her some manners icing owners so she doesn't run away good customers like me or me. Please have a good talk about hoe she could have been a way better manager read more

Kristi C. offered great service and was professional under pressure. Busy store yesterday afternoon, 8/9/14. Kristi C., gave us undivided attention and my daughter pierced her ears for the first time. Kristi made it a positive experience. Thank you for a genuine experience with my daughter and niece! read more

Woah, where'd they teach some of their employees customer service?! It's a small store, you could even call the experience of being in there "intimate" as you're only ever a step or two away from the cash register/an employee. In this case, I'd personally want to be in close-quarters with genuinely nice people, not individuals wearing a tight pair of grouchy-pants! I came in twice one afternoon, here is my review for my first visit: I was looking for a headband and a belly chain (and if I could snag a new pair of fun sunglasses I would). They were restocking/organizing at the time of my arrival and without question I was being really careful of not disturbing their process by stepping on the merchandise they had laying out all over the floor. However, one of the girls made me feel pretty juvenile by asking me to be careful, as I made my way to where their very limited selection of belly chains were. On ringing up my purchase (I decided to try out the one decent style of belly chain they had to see how I liked it with my swim suit), she seemed almost irritated about my asking why they had so few body chains to choose from. Oops? Not at all friendly, just wanted to get me out of the store, so it felt. Didn't even feel like looking for anything else at that point. Bye. Here is my review for my second visit that day: I decided to return the belly chain without even confirming whether it would work or not. I bought it without really liking it. It was gold and I would have wanted silver, so there's that. On returning, the girl from earlier was not there, and I was greeted and talked to by another associated. She was a sweetie. I looked at headbands this time and didn't know which one to buy! So many to choose from! Sunglasses sort of failed. Lots of those Ray Ban looking styles and Aviators, all in every color of the rainbow, but what I was looking for was more of the giant eyed pair -you know, the mosquito glasses? Ha. I wanted to use the amount I paid for the belly chain as a credit for something else, but sadly, with a time constraint, I just returned the one item I bought hours before. The same nice girl that I spoke with earlier this visit was lovely during the transaction and didn't make me feel bad/guilty about simply wanting my money back and not making an exchange. I might come back again to look at their hats... I mean, I like Icing, there are definitely cute things to be found in there. As I said, this store is itity bitty and that probably contributes to a lack of variety of merch. That also means the staff is front and center. No need for prissy attitudes, just smiles! Or at least fake ones until I leave ;) read more

Famous for their 10 for $10. Certain locations do not require you to buy all 10 items in order to get the discount. Great place to find ear cuffs, earrings, and necklaces. Very reliable place to get your ears pierced too. It's quick, easy, and painless. Service is always cheerful and helpful. read more

michael, the associate, is a star employee. the mall is going through renovations which already brought the mood of a girls shopping trip down. Michael was upbeat, helpful, organizing the displays while we were there and very knowledgeable. I will definately go back to this icing location because of him. read more

Do yourself a favor and pay the extra money to get your kids ears pierced somewhere else. Our initial experience was pleasant, however 3 days later, the left piercing fell out unbeknownst to my daughter sometime throughout her school day/after school play date. I noticed when she returned home, & we headed into the store, assuming it would be a quick trip, as obviously the earring shouldn't have just fallen out, and they would take care of it and we would be on our way. I was wrong. They said that i would have to purchase a $20 cleaning solution in order to get it repierced, because legally they couldn't let me leave the store without sending me home with solution. I pointed out that the paperwork stated that i had solution at home, but they said that was policy. I understand places have policies- but sometimes there are exceptions to the rule. The earring should not have fallen out, and they should have made things right. Instead, i begrudgingly agreed to pay the $20 solution fee and go ahead with the repierce. I noticed when the left ear was being initially pierced, that the gun was not releasing how it should be. I was told that was unrelated to the clasp staying on- but when she went to repierce and was lined up ready to pull the trigger, she changed guns at the last second. Coincidence? Then she repierced it accidentally with the wrong earring, and only after her error did she do a straight exchange. Now my daughter has two different earrings for the next few weeks. Which is no big deal- Accidents happen, and that's totally fine. I felt bad that my daughter lost her earring, which she was so excited to have, and bad that she had to go through the pain again- and then i felt bad that it was not a smooth righting of the situation. If this was handled how it should've been from the beginning, I would be leaving a totally different review. There's no way it should've just fallen out 3 days after piercing, unless it was not firmly snapped in the first place. (Oh and the "assistant managers" attitude STINKS!). Won't be back there and will be telling all my mommy friends to steer clear. read more

A gal by the name of Kristi C. was extremely helpful and friendly today. I bought a ton of hair accessories that day because of her...I even came in twice! She greeted me right away when I came in, and was not pushy at all. I didn't know how to put a hair bun on and asked her to show me...she explained how to do it so well and easily while juggling customers. Great gal and store... read more

OC helped us on 12/13/18 when my son got his ears pierced. She was AMAZING!! She put my son at ease and was extremely helpful. She was the only one working..and at no time did she make us feel rushed. She was very nice and professional. Thank u again for caring about ur customers. read more

OC did a fantastic job piercing my ears! Her genuine demeanor, knowledge & confidence calmed my nerves and she was all dinne faster than I expected. I highly recommend OC and Icing! read more

I have to admit that the only reason why I came back to this store was because of the previous review . Hoping to run into the employee the previous review says Kristi C. I ran into a young Hispanic girl Allie I asked her for Kristi and she kindly told me that she wasn't working that day but that she could help me with anything I wished. Thinking she wouldn't say that considering the fact that she was taking stuff out of bags working on what I believe was new stuff she put that aside and helped me look for what I needed not only did she help me but she also kept tuning back and forth to help everyone that came in. She also pointed me to the sales they had something yu rarely see an employee do. That's when I knew she wasn't just trying to sale me expensive items but she treated me like a friend not another customer. Her great customer service and helpful advice changed my mind about my visit here before. In which a girl (a little on the big side) only stood behind the register on what I believe was her phone..so unprofessional.. everytime i asked for help she would help but with attitude. Wish I would've catches her name.. On the other hand if your thinking of going to ICING make sure to ask for ALLIE or KRISTI (she sounds awesome aswell) read more