At first take, I thought that this would be a Coldstone 2.0 kind of deal. I'm not sure if the novelty will wear off, but I had been hearing of rolled ice cream (and how good it is) for a while, and I finally got my chance to try it this time. While conceptually, the whole mixing-custom-ingredients-into-your-icecream idea is the same as Coldstone, the rest is not. It's actually frozen (quickly, which makes for a much creamier ice cream) right in front of you from sweet cream. It's fun to watch, and tastes really, really good. There are a lot of interesting flavors, and clever names for their flagship concoctions. There are quite a few topping selections to choose from, as well as a few dry toppings to add DIY style. This place is kind of industrial looking behind the counter, and the customer area isn't really set up to have some ice cream and hang out: there are only two benches inside. If the weather is good, there are some tables to sit at outside. read more

OK, it is fancy and fun. Taste? It's OK. We made 4 orders and the waitress tried to compute the total in her head. She was not very good at multiplication and the ordering machine does not have a built-in calculator. Then we waited to be called for a front-seat viewing of the "making." A young person will hand-make your order on top of a deeply freezing plate with the ingredients of your choice. At the end, you get a bowl of rolled up frozen cream (cigar-shaped slightly hollow in the center). You get to choose toppings as the finale for the show. Icicles are not really ice cream. There isn't enough air to make them fluffy. They are chewier and also more filling. It is really frozen cream mixed in with ingredients. Other than the show was entertaining, I am not crazing for the flares. read more

Went in around a week ago by myself as a little treat as recommended by my friend. When I went in, I thought $9 for ice cream? Really? But to my surprise, the entire experience really justified the price. So did the taste. My ice cream was so creamy but you could still taste the chunks of real ingredients in it. Very good. Now to the experience, I went after dinner and saw a fairly long line (long line, probably good right?), the wait was a bit long, but the girl at the register was super nice and bubbly and took my order pretty fast, seems like she was efficient while still having good customer service. The longest wait however was definitely the wait from when you place your order to when they call your name. The girl who made my ice cream was extremely nice and very professional, and since I was very new to this place, she explained everything to me patiently with a smile on her face (unlimited toppings, wow). She was also very patient and nice when I asked for basically all the toppings, oops! In conclusion, the $9 ice cream was very worth it, very nice staff, very nice good quality ice cream. This place may not be somewhere you go everyday, but it's definitely an amazing place to go on special occasions. Will definitely bring my family here someday. read more

ICICLES - Ordered a butterface - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

Tired of processed ice cream from the supermarket? Mainstream franchises not doing it for you? Come down to icicles! The fresh served up ice cream with toppings are good for any occasion. Parking lot is risky because of coming traffic in all directions. Bring patience when trying to find parking. Best times to find parking are after dinner. The flow is excellent! Walk in. Order via touch screen. Walk down the line to see them make it. Seating inside & outside. Any flavor is good and made to order. Wait time (without a line) 5-7min. Well worth it. All ages welcome. Come down and support! You won't be disappointed. read more

I'm so disappointed! :( I got the Ferrari and the freaking almonds were rancid!! It literally ruined the whole ice cream and now $10.50 I flushed in the toilet basically. I didn't realize until I got home and it was too far of a drive to bring it and back and complain. So so disappointed! Totally not OK read more

The roll-ups look so good! So I was pretty disappointed after waiting for the hardworking crew to roll some ice cream up for me. I had the Strawberry Fantasy -- which I helplessly compare to yummier options like the Strawberry Shortcake at Coldstone or even Häagen-Dazs. The toppings are pretty standard. I don't know how this ice cream can survive after the hype unless flavors like the avocado is much tastier. read more

Was there earlier and there was quite a line so it was a bit of a wait. One of the girls saw my daughter and my niece's Eras Tour shirts and asked them what's their Taylor Swift favorite song and she played them for the kids. She was super sweet and made the wait worthwhile. Plus the kids enjoyed watching them make the ice cream and they loved it! read more

We went here on a hot day to get ice cream. They offer several non-dairy and also gluten free options which is what I have gotten in the past. I ordered a coconut banana base with some toppings. My husband ordered a regular ice cream with Oreo mint and some toppings. It is $12 per ice cream so a bit pricey in my opinion. So, after about a 15 minute wait, they get my husband's ice cream ready but not mine! We wait and wait and nope they weren't calling us to pick up my ice cream. We finally go up to the counter and ask what's going on and they say that they have to get another surface ready to do mine (because it's GF). You would think that when they started on half of our order, they would've started the other surface ready also, but no, why plan ahead and what's the rush! After half an hour of wait, one of the workers reluctantly goes to start on it. she could care less about quality as she poured the cream on the surface and moved it around once and then started rolling!! Are you kidding me! In the meantime, the guy working next to her , was mixing and rotating and chopping, and spreading the stuff he was working on many times, but no, I got this girl who decided a once over is fine. Well, she couldn't roll it!! She tried twice and then said the surface she was working on had a problem and they had to get another one ready, and that's another 15 minutes!! By now, my husband's ice cream was melting so he had to start eating it while I kept on having to wait. 10 minutes went by and NO ONE was even attempting to get the next surface ready. Ridicules!! I lost my patience and asked for a refund as I wasn't planning on spending my evening at the ice cream shop waiting to see if they can get their act together. There was no customer service, no apologies, no trying to get things right, nothing. I told the girl working the refund register that this just took way too long, and she said 'well, we're busy'. I told her that it didn't make sense for them to do my husband's ice cream way before they worked on mine. All they need to do is to plan ahead and if there are two items in one order, one would expect to get them relatively in about the same time not 40 minutes later and not have half of the order. We wanted to have ice cream together, not for one to eat and the other one wait and never get the order. Since they are soooo busy, hopefully people will read this and not inconvenience them and stop going there. I will never go back. read more

This is literally the best place to have ice cream,like the workers are so positive and the flavor is bold. read more

ICICLES - The best ice cream - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

This was the first rolled ice cream place that I went to. It is located right next door to a Korean restaurant that me and my family like to go eat at a lot of the time. So when this place opened a couple years ago we tried it. The line was super long and crowded and the staff were very energetic and lively. I love their reward system and their menu has dairy and non-dairy options. I think it is great that you can really customized what goes into your ice cream and the fact that it is made fresh right in front of you doesnt get any better. When I come here I always end up with just getting the cereal killer. I mean come on, cereal in your dessert? Though i do wish that they would have other cereal options though, but its still good. I always end up getting just the mix of captain crunch. My sister just got the basic which is just vanilla ice cream. After they mix your ice cream and roll them, you pick your unlimited toppings to go on top. read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

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I love all the Icicles locations I've been to. The experience is always consistently superb and this location is no different. I haven't had a thing I haven't liked yet, and I still have so many more options to try! If you're in the area, definitely give Icicles a try! read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

Not as long line in the evenings as the Willow Glen branch. It's a decent wait time that I'd be willing to wait to get some ice cream. My party decided on two Bravocados, a Gotcha Matcha, and a Bae-Sic. I've tried the Bravocado and Gotcha Matcha at the Willow Glen location and the taste and texture is consistent between these two branches. Sweetness level of Gotcha Matcha is just right, Bravocado was a bit on the sweeter side. First time trying Bae-Sic and it tastes pretty good. The texture of all their ice cream is nice and creamy. They have unlimited toppings, so order to your hearts content. We didn't go crazy with the toppings and it looks like they got all the requested toppings correctly. This branch has a larger space, so it's more comfortable to stand and watch your ice cream being rolled. However, it's still not large enough for many people to wait in line inside or to set up tables. The line trails outside the shop front. Once you get your order, you will have to take the ice cream to the outside tables to eat. read more

ICICLES - Bravocado, gotcha matcha, bae-sic, bravocaodo. - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

Foodie checking in! Soft opening at a new dessert shop in the heart of Cupertino! Rolled ice cream! Unique and different approach to serving and preparing dessert! Staff is friendly- the dessert?!?! LOVE IT! Must visit! Ordered three different mixes- all very good! Foodie checking out! read more

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Tried rolled ice cream for the first time and I was not disappointed. It's really cool to watch them make the ice cream with real ingredients. I got the Nutella and Chill so they mixed graham cracker, banana, and Nutella with the ice cream before rolling. It tasted delicious and for $7.50 comes with any toppings and drizzles you want. I got strawberries, cheesecake bites, brownie bites, and condensed milk with mine. For the price, you get a lot. I was able to share mine with 3 people. My only complaints are the floors are really dirty (there was smeared ice cream/sauce covering parts of the floor) and the customer service wasn't the best. However, I will be back to try other f read more

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I love Icicles. I usually go to the willow glen location but since I was in the area, I taught I would stop by. I placed my order around 7:25pm and there was a bit of a rush so I expected to wait a little while. I saw there was only one person rolling the ice cream and the other person doing toppings. There was immediately another line of people by the time I sat down, and I saw the two workers chatting it up with no sense of urgency while watching the basketball game and sipping their drinks in the middle of rolling ice cream. at this point it had been 25 minutes waiting, and a group of what I presume, were their friends, came up and began chatting the workers up. I work in coffee, I am and supervisor at a Philz Coffee. I have extreme compassion for people who work in the service industry as I do. But, this was unnecessarily long and unprecedented to talk with your friends while 7 other customers were now waiting. I ended up getting my ice cream 30 minutes later. Don't recommend. read more

ICICLES - friends - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

ICICLES is so fun! We went and got Michu chai ice cream and it was so unique! You can pick from a variety of flavors and watch them freeze and sculpt them into beautiful ice cream swirls. The staff is friendly and helped pick toppings to compliment the ice cream flavor. Overall, fun experience. We will be back! read more

Just as good as the location in Willow Glen! This location is definitely bigger though, so it makes for a faster experience than the one in SJ. We came on a Sunday night, and it definitely was crowded, but we waited no longer than 20 minutes. The employees here nice, and they take their time to try and make the toppings look pretty. The thai tea ice cream is nice - has a strong tea flavor, so be warned if you don't like that! Bravacado was nice too, doesn't mix well with chocolate though, haha. read more

ICICLES - Thanks for making it pretty! Haha - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

Icicles serves the social media famous Rolled Ice Cream, and lives up to its expectations :) What makes this ice cream so delicious is that it is hand-churned on the spot. The result is large creamy serving of ice cream. I have tried the Gotcha Matcha, Mai Thai, and Strawberry Fantasy. Each one was oh so delicious. After your ice cream is rolled, you can choose from a large selection of toppings. Personally, the roasted marshmallow is the one topping you absolutely cannot miss out on! The only downside of Icicles is that one serving is on the pricier side. But in all fairness, a lot of effort goes into making this ice cream, in comparison to traditional scoop-and-go ice cream. For a special ice cream treat, Icicles is a good place to try! read more

I love the texture of this ice cream and all the toppings that you can add for free! My daughter and I share one and it is the perfect amount. They have unique combinations as well as some old favorites. It is entertaining to watch as they make the ice cream. A little on the pricey side for one ice cream, but because two people can split one and both be satisfied, then it ends up being worth it. I think it needs more seating. And at times the lines can get long. Everyone that works here is super friendly. I am adding to my review: During the month of November they had something called the Dream Pass. Basically I paid $30 and got an ice cream every day for the month of November. I went 28 of the 30 days :-) I now know every flavor there. My top 4 picks would be: The Ferrari (but with chocolate syrup instead of Nutella) Strawberry Fantasy Cereal Killer with coconut base and fruity pebbles Bravacodo with strawberries and condensed milk My least favorites: Teas Me-The two flavors just to not go well together. I think the matcha ruined it for me, which is weird because I normally love matcha. It's a Rasp- there were too many raspberry seeds and I can't stand that. Red velvet oreo with coconut milk base- not sure if the coconut milk was bad, but this was a horrible combo. First time in my life I did not finish an ice cream. The regular oreo one is fine. But my mix was a no-go. I definitely recommend this place as a must try at least one time for the experience. It does melt and become the same consistency as regular ice cream pretty fast, so don't take it home and be disappointed. Btw, I wish I could give it a 4.5 but the price, plus quick melting....makes me round down to 4 instead of up to 5. Sorry. read more

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I'm SOOOO glad they opened up an icicles near my house! This location is definitely better than the other one in willow glen. Better location, better parking, and more space. Once you walk in, you'll see at least 5-6 stations where they make your yummy ice cream rolls. It's pretty awesome. They say you get unlimited toppings but I think its kinda bs cuz once you actually get your ice cream, they rush you with the toppings and you kinda get pressured to hurry since other people are waiting for theirs. Each cup is around $7 so it does get pricey if you get 2+ but its definitely worth the try! So far, I've only tried the gotcha matcha, which is amazing cuz i love matchaaa!! My bf got their strawberry fantasy and their raspberry sorbet. According to my bf, the sorbet is not that great so he would definitely recommend the ice cream ones. **Also, last time we went, my bf (who's obsessed with bananas) was saying how he wished he was able to add bananas in his strawberry fantasy and the cashier overheard and said "oh we can definitely do that if you want?" which was SUPER NICE!! (: read more

So it was my first time at Icicles and all of the flavors looked amazing! I chose the Ferrari flavor which was amazing! The service was super friendly and they call you when your ice cream is being made so you can watch the process! The ice cream itself was delicious and they have unlimited toppings you can add to the ice cream! I added brownie bites, roasted marshmellow, mini m n m and chocolate drizzle to the ice cream. The ice cream is super fresh and tastes delicious! The portion size is huge and 1 cup can be easily shared by 2 people. It is a bit on the expensive side, but the experience makes it worth it for the price! Do use the yelp check in which gives you $1 off! read more

ICICLES - Ferrari icecream with brownie bites, mini m n m and roasted marshmellow! - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

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They're super nice! I came in to just get toasted marshmallows because I was just fulfilling a craving and they gave me one on the house! I've had their toasted almond cream before as well. Would recommend because they just were being the homie read more

This was our first time to try this Thai style way of eating ice cream. This place has a fast paced and fun feel about it. They have a number of "ice cream chefs" that make your treat to order. After your ice cream has been rolled, then another person takes care of your toppings. And they offer a number of toppings! Yum Yum! read more

Many delicious choices! Loved watching everything blended together. Individual attention for every order. What a treat! I especially liked the way they kept my fruit based treat in a separate space from all of the dairy ones since I have a dairy all. read more

Their new method of self ordering at the kiosk is just horrible!!!! So complicated that I don't want to come again and waste time and energy on figuring out how to order. It used to be great service, easy and quick and they made it horrible! This is not easy self ordering like I've seen in other places. They also made a mistake with one of the orders and even that I showed them on the receipt that they got mix up they disagreed and I didn't have the energy to argue over a mixup with the topping. What a shame. read more

We got the Coconut N'Nanas with Nutella on top!Not only did they completely clean off the freezing mechanism, they also washed all utensils, changed gloves, and even grabbed the Nutella directly from the container to avoid cross contamination!! Kenny was absolutely amazing, kind, and explained all about the company's policy on allergens and took extreme measures to ensure safety and ease my worries! KENNY YOU ROCK! read more

ICICLES - Coconuts N' Nanas with Nutella - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

I came in today with my friend and sister. "Sulianna" I may be spelling her name wrong, was by herself and was killing it!! She was pushing through, never once loosing her composure. She was greeting people and would take turns making the ice cream and tending the register. We waited about 30 minutes as more and more people kept lining up. She genuinely deserves a raise! To the management staff that didn't schedule someone with her and in the last hour hasn't sent someone to help her, shame on you. She's an all star and you should really appreciate her work ethic. read more

ICICLES - Nutella and Chill - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

This place is very nice, they have very nice flavors. Princess was my roller && she did an amazing job . I like her attitude !!!! read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

It was hard for me to enjoy anything here when the first thing you encounter is a cashier with long dirty nails putting her fingers in your cup as she writes your name on it. How unsanitary! Please talk to her. I put a picture. She has long blue fingernails. Shudder. So gross. Anyway now to the review. It's different and that's why people like it. Similar to Cold Stone, they roll out your ice cream and mix in toppings. Then they cut and roll the ice cream and fill your cup. Once the roll hits your mouth, it melts just like any other ice cream. It's good but at $7 a pop it's too pricey. read more

ICICLES - Mai Tai with roasted marshmallow and chocolate syrup. Thai ice tea. - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

Was very offended when they didn't call my order due to my last name being Hitler. I was waiting for my order, never was called and my ice cream was melted mid way. read more

One of my favorite places to grab dessert in the area :) unlimited toppings and customizable orders make this a go-to place for me during hot summer nights S/o to kenny and richard for stellar service!! Workers are all super cool read more

I came here Saturday evening and was very busy, but the rolled ice cream was sooooo good that the wait was definitely worth it. Gotta try to believe it. read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

I loved this place. I went in on Friday late evening and I was pack. I ordered Strawberry fantasy and it was really good. Although it's slightly on expensive end but I think it's worth it. They give unlimited toppings along with unlimited drizzle. I felt they had good range of topping including fresh fruits like Strawberry, blueberry and banana. For drizzles, they had raspberry, condensed milk, chocolate and couple of others too. read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

Our family loves this place. Ever since our first visit there a year ago, we have been frequenting this place many times now. It is always a pleasure to watch them rolling and it is so tempting as well. We missed having the Gulab Jamun flavor during the Diwali season as they ran out of it when we went, hope that's part of the regular menu soon. There is no shortage of toppings for the kids and hence they love going there for icecream. Am a big fan of their oreo and girls fun flavors and have had them more than twice. The quantity most of the times is pretty decent. However once it so happened that the person used a smaller cup for the condensed milk and the rolls were made smaller. Overall a good place to visit with family. read more

ICICLES - #icecles - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

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You get ice cream and a show! The ice cream itself was decent but I enjoyed watching them make it.

Today was my fastest experience with Icicles. I went around 7pm and there was no line. Justin, the employee that made my Icicles, kept a conversation with me during the entire time he was making it. Most people record the ice cream rolling process, but I opted out because I enjoyed how interactive Justin was. The finished product was beautifully staged, and the whole visit took less than five minutes! read more

ICICLES - matcha berry with all fruit toppings! - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

I really enjoy going to icicles, and being a repeat customer I definitely know how things go. I went in last night and let the girl at the register know that it was someone's birthday that was with me (I didn't expect it to be free, although I know they do give out free ones for your birthday, I guess only to some people) but I've been in PLENTY of times to know they at least make the effort to sing to you. Disappointed to know that only some staff will sing or acknowledge the cup that says your celebrating a birthday (only reason I cared was because the person was turning 10, and they cared for it). Overall great place to go to and I think it's worth what you pay! read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Cupertino, California

Due to COVID they strictly allow only max of four people inside . It feels very safe. It is always first place to treat ourself

Yesterday, I came by with my husband and Justin rolled my ice cream for me. And he is by far, the best. No one has mashed the ice cream with such consistency and created such perfect rolls. Sometimes, if the rolled ice cream isn't rolled well and isn't laid out thin, the ice cream melts quickly. Not with Justin! It was the nice, solid, icy texture of what you'd hope. He had such an approachable personality, asked us how our day was, and all with a smile. My husband and I have gone here at least 10 times, and we're going to keep on coming. PS: Give Justin a pay raise. He's doing good work. read more

Icicles is an ice cream shop with Thai style rolled ice cream with unlimited toppings. I got the cereal killer which is the custard base with fruit pebbles, captain crunch, or Cinnamon Toast Crunch. I ended up getting all three mixed in. I came in at a slow time so I didn't wait long at all. The two guys working were really nice. The ice cream was tasty. Sadly, I will not be back since ice cream for almost 9 dollars is too expensive. read more