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Seattle, WA

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Icelandair

1.9 (86 reviews)

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Stephanie L.

I will never forget my Iceland Air flight! Absolutely the worst airline experience I've had in years. From the moment I checked in, the customer service was shockingly cold and dismissive. One of my checked bags was damaged--clearly mishandled--and when I brought it up at the counter, the agent shrugged it off with zero empathy or assistance. Not even a basic apology. They nickel-and-dimed me for everything: seat selection, baggage, snacks, even basic carry-on allowances. It felt like every step of the process was designed to squeeze a little more money out of me while offering as little in return as possible. The plane itself was tiny and uncomfortable, with zero amenities. The entertainment, non working power outlets, no legroom, nothing. Flying should at least be tolerable--this was stressful, cramped, and unkind from start to finish. Icelandair, do better. I would love to return to Iceland on any other airline one day.

line to check into the hotel after cancelled flight. No assistance for the elderly. Very unorganised.
heather m.

Absolutely horrible customer service. Our flight was cancelled, our luggage was broken. It took them two days to get us home and now no one will return my call or emails about reimbursing the two days of hotels and meals. The broken luggage they are saying isn't their responsibility because I didn't report it within 7 days...but I did. They just are using my original ticket date not the flight two days later that they put me on. The call center basically offered no assistance and said they would neither escalate nor will put me through to the right department. That I was "in queue". My understanding of the law that is that they must reimburse by 7 days and it's already been that amount of time as of today. How on earth is this legal?

Local Icelandic beer
Jacques I.

Icelandair is the first international airline that I've flown that didn't serve a meal or have free wifi. It's a budget airline, which is no big deal. It's just important to note that if you're traveling to Iceland from another country, these services that are normally complimentary on other airlines isn't offered for free on here. Other than that, I'd say Icelandair had everything I needed. I flew to Iceland through Icelandair as I love that there was a direct flight from Seattle and that it partners with Alaska Airlines, so you can add mileage points when flying Icelandair. With a direct flight to Iceland from Seattle, it was one of the smoothest trips I've taken, if not, the smoothest. I don't think I experienced any turbulence while flying on this 757 Boeing aircraft. The staff were all very friendly and helpful. The aircraft had TVs for every seat, but you must carry your own headphones unless you purchase a pair. On my flight home, I didn't have any time to get a meal before boarding, so had no choice but to get food on the place, which was A-OK. The food selection is limited; I had a ham and cheese baguette sandwich with potato chips from Iceland with a local craft beer. The beer was great, as with every beer I had from Iceland! I wouldn't mind flying Icelandair again, knowing that I need to plan ahead of time for food.

I've been hesitating to post this review, in hopes that Icelandair would do SOMETHING that wasn't just incredibly awful customer service, but after almost a month, they have yet to do a single thing that could be considered helpful. Unfortunately, we have never flown on Icelandair, and, at this point, we never will. We booked our return flights from our European vacation through Icelandair, from Barcelona, through Reykjavik, to home, in Seattle nearly 8 full months ahead of the flight. We arrived at the airport 4 hours early, an hour earlier than we could even check-in for the flight. We checked in as soon as the desk opened, 3-hours ahead of our flight, checked our bags, got our tickets and went through security. Once we got through security and were about to get settled to wait for our flight, we received an email from IcelandAir that stated: "We find ourselves needing to reach out once more regarding flight FI683 operated by Icelandair, which, as you may remember, is fully booked. Despite our best efforts to accommodate everyone, we've been unable to secure enough volunteers to adjust their travel plans. With sincere regret, we must inform you that we've had to amend your booking so that you're now scheduled to travel on another flight to your destination. We'll send you an updated itinerary shortly." Again, we were already through security, with bags checked ON THIS FLIGHT, and they remotely bumped us, leaving it to us to figure out how to get to the flight that they "offered" on United as an alternative. The flight on United at that time was less than 2-hours from that time, in a different terminal at Barcelona. We spent about 20-30 minutes chatting with IcelandAir "support", in an attempt to not get screwed over before we decided we needed to start to get to the other terminal if we had any chance of getting home that day. After spending about 20 minutes to get back out of the terminal we were in, travel to the other terminal and check-in, we got caught in the immigration line for the United flight, which left us needing to run about a mile/1600 Meters through the terminal to make the flight, sweating profusely for our now 13-hour flight to SFO, where we were both sitting in middle seats, nowhere near one another. In a surprise to no one (except perhaps IcelandAir), our bags were not there for us when we finally arrived at SEATAC. We filed a claim that evening (at nearly midnight, about 3.5 hours after we were originally supposed to get in) with United (because we could not possibly have filed a claim with IcelandAir) for our missing baggage THAT UNITED HAD OBVIOUSLY NEVER EVEN HAD THE OPPORTUNITY TO TOUCH. We received my bag 2 days later, but, now about a month later, we still have not received my wife's bag that had over $4,000 of clothes & products (makeup/hair things/etc.) in it. In spite of being the only possible entity that could have had control of our baggage, IcelandAir has completely abdicated any responsibility and told us that it is all on United to get us my wife's bag and to process any type of alternative compensation. TLDR: Never, ever fly IcelandAir.

John G.

We flew with Icelandair for our euro trip. We decided to go with them as they had competitive prices, decent connections and we wanted to take advantage of their stopover offer to Iceland. We liked our experience overall, the flights were on time and the crew was friendly. Somethings that can be improved. The space under the seat is too small for even a small size backpack. Under the middle seats there is a black box that takes half the height and the width under the side seats is barely enough for your feet. From Seattle they offered to check in our carryons free of charge which was great as we put our backpacks and jackets on the overhead compartment. On the way back we didn't and it was too cramped for 8 hours. For comparison we used European budget airlines to fly between European countries and Icelandair plains had the smallest carryon limits and physical space. The other thing was that they runout of water half way to Iceland which surprised us, they did offer soft drinks and juice instead but that makes you more thirsty. Lastly most airlines flying to Europe offer complementary food (lunch, breakfast and wine or beer) with Iceland air besides the water and soft drinks all food was for purchase and pricy. They have onboard entertainment you can use your own headphones or you can buy for 5 euros. They also have USB ports to charge your devices.

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Review Highlights - Icelandair

“I just returned home a couple days ago from Iceland and was lucky to win the "Class Up" sweepstakes.”

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Alaska Airlines - 2/7/26 Spokane bound!

Alaska Airlines

2.4(2k reviews)
0.3 mi

10-/9/26- Arrived…read moretwo hours before boarding.. Uber dropped off right in front and walked in right to the Alaska kiosks.. Checked in my luggage and paid for it.. Lots of kiosks ..although I don't understand why we couldn't drop off our bags there.. Had to walk further down and stand in line. My bag was 5 lbs. over( I think the four bags of coffee beans)... Staff came and helped on what the next steps were.. Made it back safe and sound..

My husband treated me to a first class ticket on Alaska Airlines for my very first Girl's trip in…read moremany years! Unfortunately, I experienced the worst service by the first class steward today on 09/23/26 (Flight AS 410). As I entered the plane's cabin, there was no welcome or greeting. I was told, not asked, to put my hand-carry and purse in the storage above my seat. It was very small and I had difficulty placing the bags in the bin. No assistance was offered by the steward. It was obvious I was struggling with the bags. Without going into too much detail, it was also clear that I had a handicap at this time. I was told, again, not asked, to make sure I could not have anything with me. And to take a seat. I felt extremely uncomfortable and rushed. The female steward was outright rude and condescending towards me. To make matters worse, the first class seat appeared not to recline more than 2 inches and the treatment and service I received during the flight was not representative of any ticket price, first or coach. In order to watch a movie, I had to use my cellphone and earbuds. No screen or iPad was provided here. Not much service of any kind was provided here in first class. I have received and experienced far greater service with other airlines in coach and comfort seats. The restroom is narrow and small as well. During the entire flight, it appeared that the flight steward had an issue with me and my flight companion. My worst experience so far on an airlines. Shame on you Alaska Airlines, please do better.

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Alaska Airlines - Inflight view | Window Seat | First-Class!

Inflight view | Window Seat | First-Class!

Alaska Airlines - They are asking for 13 bags to gate check so we are sending on 2.

They are asking for 13 bags to gate check so we are sending on 2.

Alaska Airlines - Alaska Airlines @ SeaTac

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Alaska Airlines @ SeaTac

Delta Air Lines - SEA B Gates Directory at Gate B5A. About to board our Delta Air Lines flight from Seattle to San Francisco.

Delta Air Lines

2.1(522 reviews)
0.3 mi

My flight into SEA on Delta was about 5 1/2 hours in length and everything about the flight itself,…read moreincluding the entertainment offerings, snack and beverage service were pretty standard. What I really struggled with was the horribly cramped seating; It's been a long time since I felt that restricted on any airline with such a small amount of "personal space". I was looking to connect to the in-flight WiFi and use my laptop to get some work done throughout the flight. I lowered the tray table and sat my laptop there, but had absolutely no room to move, and I had to apologize to the passenger on my right (I was in an end seat) as I brushed him with my elbow a few times when trying to reach certain keys. Also, each time the person in the seat in front of me would lean back, the screen of my laptop would get crunched between the tray table and the upper part of the seat. Luckily the WiFi was adequately fast and I was able to get a lot of work done during that 5 hours in the air, but I did so while feeling really restricted. I realize carriers have been moving seat rows closer together so they can fit more in and thus make more revenue, but this Delta flight was ridiculous. Had I been taller or had a wider arm span, I'd have really struggled.

Wheels up to Las Vegas for a few days of hedonism & debauchery. But to get there I booked Delta for…read morea morning flight to Sin City... I'm in DELTA first class which means I didn't wait in line with all the degenerates traveling in coach.... Cocktail presented to me upon takeoff which I sip so I can tune tune in my tv for my viewing... Now that I'm in air I slam the seat all the way back to relax. Hey it's first class folks and that's the privilege. Yes, the Delta staff make sure I'm 100% satisfied by pampering me on my journey. Once we land DELTA opened the door and said Welcome to Las Vegas!

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Delta Air Lines - This is the one

This is the one

Delta Air Lines
Delta Air Lines

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Qatar Airways - Tarmac View

Qatar Airways

1.9(15 reviews)
0.2 mi

Woohooooo! I rarely review non food/drink businesses but I must stop by and rave about Qatar…read moreAirways when it comes to flying business class. Overall, Qatar Airways was an awesome business class experience, especially with the QSuites. Had an opportunity to fly Qatar Airways for a work trip to Morocco and oiiii.... Everything was just perfect. Check In Process: Very smooth from Seattle to Doha and vice versa. Do note that if you fly with a partnering airline (in this case, mine was Royal Air Maroc from Casablanca to Doha), check in process may vary. Service: Very attentive and friendly staff! Made me feel very welcomed and comfortable Food: Ahh! The four course meals were epic! Everything was so so delicious and the menus itself had so many options to pick from Seating: I had Seat 8 (rear facing) and honestly, can't really tell the difference once flying in the air. The privacy door was chef's kiss and it just felt amazing to have your own space. Seat itself was very comfortable. One thing I would recommend bringing if you want to work on the plane is a HDMI cord! You can hook your laptop to the bigger screen :) Bathroom: Very spacious and always so clean! Definitely made it a pleasant experience to change into pajamas without worrying about the "wet" floor. Comparing this experience to the one Emirates business class flight I took in the past, I would say Qatar Airways definitely won with the food and service. If you want the Qsuite experience, make sure to check the plane model and cross check with seat guru and such! Definitely worth the splurge and experience :)

Qatar Airways is nice yet a lot to navigate flying into or out of Doha and/or waiting on boarding,…read moreluggage, customs. Economy is what you expect from any longer international flights these days. Meals are frequent and vary depending which one you order when reserving your flight...!

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Qatar Airways
Qatar Airways - Check-in Counters

Check-in Counters

Qatar Airways

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Spirit Airlines - Check-in Counter

Spirit Airlines

1.3(360 reviews)
0.8 mi

I mean, at this point what can I really say about Spirit that we all don't already know?…read more I still say in certain situations; they can be a decent fit. Take our recent quick 2-day trip from LAS to SEA. Roundtrip tickets were barely over $100 per person round trip. Holy crap! Say what you want, but that is a real good price! Bag fees are tricky for me. If I have a short trip I don't need to pack a lot. No matter what you do, you do get a free personal item. That is really calling it too tight for comfort, IMO. So, for this last trip I did an upgrade on their website for $35 per way, per person ($140.00 total). My extra $140 got us assigned seating to sit next to my partner for both flights near the front of the plane for both legs. It also got both of us a free carry-on item each, both ways in addition to our personal item. More than enough for a 2-day trip! Considering the fact that, if you checked in a bag at the airport day of, it could cost you $65 per bag, per leg that feels like a great deal! I mean, even with the extra money my total ticket price is still under $200 each round trip. I can totally live with that! As for the flights themselves, it is still Spirit so keep your expectations reasonable (read:low). Both flights were delayed, but nothing too bad. Usual mix of some very nice employees and some mildly passive ones as well. Nothing too bad. Honestly, I can bitch all I want, but I know for the right price and a short enough trip I will use them again. 3 stars.

ZERO stars. Spirit is unreal. First time flying with Spirit Airlines. Customer service at the check…read morein counter is not the greatest. You will pay an arm and a leg for baggage. Please update your baggage policy on the website, that would be courteous especially for active duty personnel. You get two free baggage but at the counter you are told to verify your ID at the time of purchasing. The big guy with blond hair and young lady with curly dark hair were very unhelpful at check in.3/7/24 flying out of SEATAC this morning. The airplane lacks cleanliness too. Read the reviews and book with other another airline.

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Spirit Airlines - Broke off one of the stands!

Broke off one of the stands!

Spirit Airlines - Even the fold down table is cheap! When was this plane built?

Even the fold down table is cheap! When was this plane built?

Spirit Airlines

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Turkish Airlines - Tarmac View

Turkish Airlines

2.3(13 reviews)
0.8 mi

Turkish Airlines is a newer airline flying into Seattle as they only started nonstop flights to…read moreIstanbul in 2022. The airline is known for offering flights to the most destinations around the world. I flew on Turkish a few years ago from Seattle to Thessaloniki via Istanbul during spring break. For the most part, it was a good experience. The pluses are mostly with the in-flight experience. They use Dreamliner planes and serve tasty meals on all flights, including my short haul flights to and from Greece. The IFE system has extensive entertainment and they give all passengers an amenity bag on long haul flights. Lastly, the baggage allowance is generous as you can check in 2 bags. I do also want to bring up some items to consider booking on Turkish. My flight to Istanbul was nearly a hour late, but I still made my connection. Try not to book flights with short layovers. Also some of the connections have long layovers to destinations in the Middle East and Central Asia with flights arriving at odd hours. You may want to consider doing a stopover in Istanbul instead, which Turkish has a good program for. Lastly, gate security in Istanbul is extensive. So expect a thorough check of your carryon items before your flight. Overall, I enjoyed flying on Turkish. It is a well run airline with good fares to Europe and a great in-flight experience. However, you should consider travel time, especially layovers and the amount of backtracking needed to get to your destination when deciding whether to book.

We flew Turkish Airlines from Madrid to Seattle in 2025, via Istanbul, and we had a great…read moreexperience. Our layover was long enough to be able to get to our next gate, and yet short enough to feel like we weren't wasting time. The flight was frankly luxurious compared to other long international flights. We flew to South America yearly for a while, and the economy experience on Turkish Airlines was like the Business Class experience on the unnamed airline to Montevideo. There were always two options for the meals. My wife was able to get gluten-free meals. The help staff was extremely friendly and helpful. It may well have been the best long flight experience in my life.

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Turkish Airlines - Tarmac View

Tarmac View

Turkish Airlines
Turkish Airlines - IFE Map

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IFE Map

Icelandair - airlines - Updated October 2026

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