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    Icelandair

    2.1 (89 reviews)

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    Stephanie L.

    I will never forget my Iceland Air flight! Absolutely the worst airline experience I've had in years. From the moment I checked in, the customer service was shockingly cold and dismissive. One of my checked bags was damaged--clearly mishandled--and when I brought it up at the counter, the agent shrugged it off with zero empathy or assistance. Not even a basic apology. They nickel-and-dimed me for everything: seat selection, baggage, snacks, even basic carry-on allowances. It felt like every step of the process was designed to squeeze a little more money out of me while offering as little in return as possible. The plane itself was tiny and uncomfortable, with zero amenities. The entertainment, non working power outlets, no legroom, nothing. Flying should at least be tolerable--this was stressful, cramped, and unkind from start to finish. Icelandair, do better. I would love to return to Iceland on any other airline one day.

    line to check into the hotel after cancelled flight. No assistance for the elderly. Very unorganised.
    heather m.

    Absolutely horrible customer service. Our flight was cancelled, our luggage was broken. It took them two days to get us home and now no one will return my call or emails about reimbursing the two days of hotels and meals. The broken luggage they are saying isn't their responsibility because I didn't report it within 7 days...but I did. They just are using my original ticket date not the flight two days later that they put me on. The call center basically offered no assistance and said they would neither escalate nor will put me through to the right department. That I was "in queue". My understanding of the law that is that they must reimburse by 7 days and it's already been that amount of time as of today. How on earth is this legal?

    Local Icelandic beer
    Jacques I.

    Icelandair is the first international airline that I've flown that didn't serve a meal or have free wifi. It's a budget airline, which is no big deal. It's just important to note that if you're traveling to Iceland from another country, these services that are normally complimentary on other airlines isn't offered for free on here. Other than that, I'd say Icelandair had everything I needed. I flew to Iceland through Icelandair as I love that there was a direct flight from Seattle and that it partners with Alaska Airlines, so you can add mileage points when flying Icelandair. With a direct flight to Iceland from Seattle, it was one of the smoothest trips I've taken, if not, the smoothest. I don't think I experienced any turbulence while flying on this 757 Boeing aircraft. The staff were all very friendly and helpful. The aircraft had TVs for every seat, but you must carry your own headphones unless you purchase a pair. On my flight home, I didn't have any time to get a meal before boarding, so had no choice but to get food on the place, which was A-OK. The food selection is limited; I had a ham and cheese baguette sandwich with potato chips from Iceland with a local craft beer. The beer was great, as with every beer I had from Iceland! I wouldn't mind flying Icelandair again, knowing that I need to plan ahead of time for food.

    I've been hesitating to post this review, in hopes that Icelandair would do SOMETHING that wasn't just incredibly awful customer service, but after almost a month, they have yet to do a single thing that could be considered helpful. Unfortunately, we have never flown on Icelandair, and, at this point, we never will. We booked our return flights from our European vacation through Icelandair, from Barcelona, through Reykjavik, to home, in Seattle nearly 8 full months ahead of the flight. We arrived at the airport 4 hours early, an hour earlier than we could even check-in for the flight. We checked in as soon as the desk opened, 3-hours ahead of our flight, checked our bags, got our tickets and went through security. Once we got through security and were about to get settled to wait for our flight, we received an email from IcelandAir that stated: "We find ourselves needing to reach out once more regarding flight FI683 operated by Icelandair, which, as you may remember, is fully booked. Despite our best efforts to accommodate everyone, we've been unable to secure enough volunteers to adjust their travel plans. With sincere regret, we must inform you that we've had to amend your booking so that you're now scheduled to travel on another flight to your destination. We'll send you an updated itinerary shortly." Again, we were already through security, with bags checked ON THIS FLIGHT, and they remotely bumped us, leaving it to us to figure out how to get to the flight that they "offered" on United as an alternative. The flight on United at that time was less than 2-hours from that time, in a different terminal at Barcelona. We spent about 20-30 minutes chatting with IcelandAir "support", in an attempt to not get screwed over before we decided we needed to start to get to the other terminal if we had any chance of getting home that day. After spending about 20 minutes to get back out of the terminal we were in, travel to the other terminal and check-in, we got caught in the immigration line for the United flight, which left us needing to run about a mile/1600 Meters through the terminal to make the flight, sweating profusely for our now 13-hour flight to SFO, where we were both sitting in middle seats, nowhere near one another. In a surprise to no one (except perhaps IcelandAir), our bags were not there for us when we finally arrived at SEATAC. We filed a claim that evening (at nearly midnight, about 3.5 hours after we were originally supposed to get in) with United (because we could not possibly have filed a claim with IcelandAir) for our missing baggage THAT UNITED HAD OBVIOUSLY NEVER EVEN HAD THE OPPORTUNITY TO TOUCH. We received my bag 2 days later, but, now about a month later, we still have not received my wife's bag that had over $4,000 of clothes & products (makeup/hair things/etc.) in it. In spite of being the only possible entity that could have had control of our baggage, IcelandAir has completely abdicated any responsibility and told us that it is all on United to get us my wife's bag and to process any type of alternative compensation. TLDR: Never, ever fly IcelandAir.

    John G.

    We flew with Icelandair for our euro trip. We decided to go with them as they had competitive prices, decent connections and we wanted to take advantage of their stopover offer to Iceland. We liked our experience overall, the flights were on time and the crew was friendly. Somethings that can be improved. The space under the seat is too small for even a small size backpack. Under the middle seats there is a black box that takes half the height and the width under the side seats is barely enough for your feet. From Seattle they offered to check in our carryons free of charge which was great as we put our backpacks and jackets on the overhead compartment. On the way back we didn't and it was too cramped for 8 hours. For comparison we used European budget airlines to fly between European countries and Icelandair plains had the smallest carryon limits and physical space. The other thing was that they runout of water half way to Iceland which surprised us, they did offer soft drinks and juice instead but that makes you more thirsty. Lastly most airlines flying to Europe offer complementary food (lunch, breakfast and wine or beer) with Iceland air besides the water and soft drinks all food was for purchase and pricy. They have onboard entertainment you can use your own headphones or you can buy for 5 euros. They also have USB ports to charge your devices.

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    Page 1 of 3

    Ask the Community - Icelandair

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    Delta Air Lines - SEA B Gates Directory at Gate B5A. About to board our Delta Air Lines flight from Seattle to San Francisco.

    Delta Air Lines

    2.1(513 reviews)
    0.3 mi

    We've always loved flying with Delta, but this experience really reminded us why they're our go to…read moreairline. A few days ago, after everyone had already boarded the plane, we were asked to deboard due to some confusion surrounding a pilot delay. Unfortunately, it would've put us over an hour behind and risked us missing our connecting flight. Stressful to say the least. Thankfully, one of the Delta attendants immediately jumped into action. I wish I had caught her name because she was incredible. She was already helping rearrange flights for passengers and within just a few minutes of speaking with her, she managed to get us on a direct flight to our destination instead! Not only did it save our trip, but it actually gave us extra time to relax and enjoy breakfast at the Delta lounge. A perfect example of the "burnt toast theory", sometimes an inconvenience ends up working out even better in the end. Amazing customer service and such a kind, efficient employee. Thank you, Delta!

    How can you not like Delta? With over a 100 years of flying, Delta has come a long way and leaving…read morethe other airlines behind. First class to delta comfort is the way to travel. Still have monitors so you're not wasting your cell phone battery or downloading movies before you fly like some other airlines. Booking is easy and they always have an upgrade option at lower prices (if you time it right). Great customer service and flights always land on time and even earlier. If there's a Delta flight to your destination, BOOK IT!! AA or United is on my do not fly list as Delta leads in the best airline.....but who is number one? Stand-by for more reviews.

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    Delta Air Lines - This is the one

    This is the one

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    Southwest Airlines - Charging ports and a phone holder to watch movies during flight!

    Southwest Airlines

    2.8(255 reviews)
    0.3 mi

    To speak with a real person at All Airlines' toll-free number, @@+1'(888) 738~06.99'@, which is…read moreavailable around the clock, As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Royal Jordanian brought about a change in that. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. I called that number and got the original Detroit number from that person. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally checked in and got on the plane. The plane was beautiful and most of the flight attendants worked hard. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! like a nation in the fourth world on a high-end aircraft. I will never, ever again fly Royal Jordanian! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    Toll-Free-Customer Service Phone Number ++1__844__3OO_OO12 **…read more As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that

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    Southwest Airlines
    Southwest Airlines
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    American Airlines

    American Airlines

    1.6(271 reviews)
    0.3 mi

    *Call main assistance (Toll Free) phone number is +1-855 657-66.OO**or**1*(888)*559*6919 available…read moreanytime (day or night). As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with that Airline I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that

    *Call main assistance (Toll Free) phone number is +1-888-559-69.19**or**1"(855)"657"66.00 available…read moreanytime (day or night). As an Emerald member with the one world alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

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    American Airlines
    American Airlines
    American Airlines - After dinner icecream

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    Frontier Airlines - The only cancelled flight

    Frontier Airlines

    1.3(277 reviews)
    0.3 mi

    **Need for 24/7 quick help *call * at +1(855) 657 ~66.00 *phone number. They can help with booking…read moremanagement customer suport or flight modifications. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again..

    The phone number listed on the website ( 1855 657 660.0) is accessible. Other contact number are…read moreproviding misinformation and they are spams. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

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    Frontier Airlines
    Frontier Airlines
    Frontier Airlines - This terrible airline had ample space and made us check our bags, don't use them!

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    This terrible airline had ample space and made us check our bags, don't use them!

    Air France - Wet Towel

    Air France

    1.2(10 reviews)
    0.0 mi

    We had a flight booked on Air France from Marsellie France to Paris then on to Seattle Washington…read morewith a connecting flight to Portland. Before I made the reservation I somehow did not see the 55 minute connection in Paris but I certainly noticed after I bought the ticket. I called the airline and they said people make th3 connection all the time with no issues. On the return travel day, we departed Marsellie 10 minutes late. Upon landing the pilot of our Air France plane said we arrived only 5 minutes late. After pulling up to the gate, there was no announcement about letting transferring passengers deplane first. By the way, We were assigned seats by the airline in the back of the plane. We had also been told our arriving and departing planes would be relatively close. We landed at 2F and had to get to 2E Gate L53. After getting off the plane we scurried ahead to find Passport control and only 4 agents working a line of 200 people. 2 of the 4 agents were helping priority customers only, like first class. The other 2 were helping the vast majority of us. After 25 minutes we made it through Passport control. We then ran. We ran and ran. We ran on the moving sidewalks and shouted "pardon" in French a hundred times. By the time we got to L53 we discovered the gates were nearly as far apart as possible within the terminal 2. Anyway, our flight was to depart at 1:10 pm. We arrived panting at 1pm. They asked us who we were and entered our names and then wouldn't talk to us for another 5 minutes when I finally blurted out, are we going to be able to get in the flight or not? They said "Sorry to say you have missed your flight". A moment before she said this I saw AFrance escorting a passenger down the gangway, probably a first class passenger, we were just steerage. At 1:20, 20 minutes after we arrived, we were sent away to another desk to try and find a different flight. As we walked away, our plane we should have been on was still sitting there. By the way, I heard Air France tell 6 other customers the same thing, "Sorry YOU have missed your flight" rather than the appropriate "Sorry, WE caused you to miss your connection ". We ended up getting home only 5 hours later than anticipated but we had the worst seats imaginable on our remaining flights, and of course we did not get to sit together!! I don't think I will fly Air France again, ever.

    This was supposed to be a business seat. I suppose it was 10 years ago. This plane was beat up,…read moreragged and dirty. It seems AF puts its worn out planes on less popular routes. AF used to be a quality airline but it is obvious it has gone down hill. I won't fly with them again. The condition of the plan matches that of SEATAC airport. They both need a lot of work. SEATAC is dirty and dingy and outdated. Avoid it if you can. It is a depressing place to fly from The people working on the plane were really nice. It is a shame they have to work in such dismal planes. They should think about going on strike. I'm sure someone in France can tell them about it.

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    Air France - Economy Breakfast Meal Bag (SEA-CDG)

    Economy Breakfast Meal Bag (SEA-CDG)

    Air France - Economy Breakfast Hot Pastry Meal (SEA-CDG)

    Economy Breakfast Hot Pastry Meal (SEA-CDG)

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    Check-in Area

    Spirit Airlines - Check-in Counter

    Spirit Airlines

    1.3(360 reviews)
    0.8 mi

    I mean, at this point what can I really say about Spirit that we all don't already know?…read more I still say in certain situations; they can be a decent fit. Take our recent quick 2-day trip from LAS to SEA. Roundtrip tickets were barely over $100 per person round trip. Holy crap! Say what you want, but that is a real good price! Bag fees are tricky for me. If I have a short trip I don't need to pack a lot. No matter what you do, you do get a free personal item. That is really calling it too tight for comfort, IMO. So, for this last trip I did an upgrade on their website for $35 per way, per person ($140.00 total). My extra $140 got us assigned seating to sit next to my partner for both flights near the front of the plane for both legs. It also got both of us a free carry-on item each, both ways in addition to our personal item. More than enough for a 2-day trip! Considering the fact that, if you checked in a bag at the airport day of, it could cost you $65 per bag, per leg that feels like a great deal! I mean, even with the extra money my total ticket price is still under $200 each round trip. I can totally live with that! As for the flights themselves, it is still Spirit so keep your expectations reasonable (read:low). Both flights were delayed, but nothing too bad. Usual mix of some very nice employees and some mildly passive ones as well. Nothing too bad. Honestly, I can bitch all I want, but I know for the right price and a short enough trip I will use them again. 3 stars.

    ZERO stars. Spirit is unreal. First time flying with Spirit Airlines. Customer service at the check…read morein counter is not the greatest. You will pay an arm and a leg for baggage. Please update your baggage policy on the website, that would be courteous especially for active duty personnel. You get two free baggage but at the counter you are told to verify your ID at the time of purchasing. The big guy with blond hair and young lady with curly dark hair were very unhelpful at check in.3/7/24 flying out of SEATAC this morning. The airplane lacks cleanliness too. Read the reviews and book with other another airline.

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    Spirit Airlines - Broke off one of the stands!

    Broke off one of the stands!

    Spirit Airlines - Even the fold down table is cheap! When was this plane built?

    Even the fold down table is cheap! When was this plane built?

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    Turkish Airlines - Tarmac View

    Turkish Airlines

    2.3(13 reviews)
    0.8 mi

    Turkish Airlines is a newer airline flying into Seattle as they only started nonstop flights to…read moreIstanbul in 2022. The airline is known for offering flights to the most destinations around the world. I flew on Turkish a few years ago from Seattle to Thessaloniki via Istanbul during spring break. For the most part, it was a good experience. The pluses are mostly with the in-flight experience. They use Dreamliner planes and serve tasty meals on all flights, including my short haul flights to and from Greece. The IFE system has extensive entertainment and they give all passengers an amenity bag on long haul flights. Lastly, the baggage allowance is generous as you can check in 2 bags. I do also want to bring up some items to consider booking on Turkish. My flight to Istanbul was nearly a hour late, but I still made my connection. Try not to book flights with short layovers. Also some of the connections have long layovers to destinations in the Middle East and Central Asia with flights arriving at odd hours. You may want to consider doing a stopover in Istanbul instead, which Turkish has a good program for. Lastly, gate security in Istanbul is extensive. So expect a thorough check of your carryon items before your flight. Overall, I enjoyed flying on Turkish. It is a well run airline with good fares to Europe and a great in-flight experience. However, you should consider travel time, especially layovers and the amount of backtracking needed to get to your destination when deciding whether to book.

    We flew Turkish Airlines from Madrid to Seattle in 2025, via Istanbul, and we had a great…read moreexperience. Our layover was long enough to be able to get to our next gate, and yet short enough to feel like we weren't wasting time. The flight was frankly luxurious compared to other long international flights. We flew to South America yearly for a while, and the economy experience on Turkish Airlines was like the Business Class experience on the unnamed airline to Montevideo. There were always two options for the meals. My wife was able to get gluten-free meals. The help staff was extremely friendly and helpful. It may well have been the best long flight experience in my life.

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    Turkish Airlines - Tarmac View

    Tarmac View

    Turkish Airlines
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    IFE Map

    Icelandair - airlines - Updated May 2026

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