**To reach live human at Airlines call +1 (888) 551-0145 (US) * and reach 'Customer Service directly' at any time. This 24/7 toll-free 'phone' line ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**Need 24/7 help** call 1-(888)-551-O145 to reach Airlines customer service 24/7. They can help with booking management, flight changes, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**Need 24/7 immediate assistance, *Call Airlines at* +1(888)-551~01.45*phone number. They can help with booking management customer support, flight changes ... As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

**Need 24/7 help** call 1-(888)-551-O145 to reach Airlines customer service 24/7. They can help with booking management, flight changes, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.. read more

Our Icelandair plane was late to pick us up in Paris, therefore we missed our flight from Reykjavik to Seattle. They put us on another later flight and that planes computer didn't work so we had to spend the night there. There was no one representing Icelandair to help us. They were supposed to give us vouchers for dinner and did not. Finally buses came and took us to some youth hostel an hour away. This place had a restaurant that was closed as by then it was midnight. Though we received breakfast, Icelandair refused to give us meal vouchers for lunch. Our flight didn't leave until 6 pm in the evening. Onboard, they put us in the cheapest seats, even though we had paid for upgrades. I will NEVER fly Icelandic again. If I could give them a "0", I would. read more

I will never forget my Iceland Air flight! Absolutely the worst airline experience I've had in years. From the moment I checked in, the customer service was shockingly cold and dismissive. One of my checked bags was damaged--clearly mishandled--and when I brought it up at the counter, the agent shrugged it off with zero empathy or assistance. Not even a basic apology. They nickel-and-dimed me for everything: seat selection, baggage, snacks, even basic carry-on allowances. It felt like every step of the process was designed to squeeze a little more money out of me while offering as little in return as possible. The plane itself was tiny and uncomfortable, with zero amenities. The entertainment, non working power outlets, no legroom, nothing. Flying should at least be tolerable--this was stressful, cramped, and unkind from start to finish. Icelandair, do better. I would love to return to Iceland on any other airline one day. read more

Icelandair - Airlines Near Me - Seattle, Washington

Absolutely horrible customer service. Our flight was cancelled, our luggage was broken. It took them two days to get us home and now no one will return my call or emails about reimbursing the two days of hotels and meals. The broken luggage they are saying isn't their responsibility because I didn't report it within 7 days...but I did. They just are using my original ticket date not the flight two days later that they put me on. The call center basically offered no assistance and said they would neither escalate nor will put me through to the right department. That I was "in queue". My understanding of the law that is that they must reimburse by 7 days and it's already been that amount of time as of today. How on earth is this legal? read more

Icelandair - line to check into the hotel after cancelled flight. No assistance for the elderly. Very unorganised. - Airlines Near Me - Seattle, Washington

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Icelandair is the first international airline that I've flown that didn't serve a meal or have free wifi. It's a budget airline, which is no big deal. It's just important to note that if you're traveling to Iceland from another country, these services that are normally complimentary on other airlines isn't offered for free on here. Other than that, I'd say Icelandair had everything I needed. I flew to Iceland through Icelandair as I love that there was a direct flight from Seattle and that it partners with Alaska Airlines, so you can add mileage points when flying Icelandair. With a direct flight to Iceland from Seattle, it was one of the smoothest trips I've taken, if not, the smoothest. I don't think I experienced any turbulence while flying on this 757 Boeing aircraft. The staff were all very friendly and helpful. The aircraft had TVs for every seat, but you must carry your own headphones unless you purchase a pair. On my flight home, I didn't have any time to get a meal before boarding, so had no choice but to get food on the place, which was A-OK. The food selection is limited; I had a ham and cheese baguette sandwich with potato chips from Iceland with a local craft beer. The beer was great, as with every beer I had from Iceland! I wouldn't mind flying Icelandair again, knowing that I need to plan ahead of time for food. read more

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Terrible "bait and switch" on the carry on bag. They have a smaller size requirement than other airlines. They allowed our carry on for SEA to Reykjavik, and Edinburgh to Reykjavik. But Iceland to SEA or to Europe, they stop you after you walk into restricted boarding area and charge $100USD while you are already in line to board. No chance to consolidate or shrink carry on bag. Do not buy carry ons where wheels exceed the small carry on limits. Iceland air will "hose" you. This, I guarantee.... is a built in revenue generator imposed to take advantage of weary cross Atlantic travelers when they have no choice. Dozens were stopped on my flight today for an extra $100+. Then on-board there are no free blankets, pillows, snacks, food, or free drinks other than coffee, soda and water. Glasses are 3oz for coffee. This is an 8 hour flight! Very "cheapskate service" for a long trip. Then the costs of food, drinks, dinner, entertainment in Iceland is 2-3x the USA prices. The flight attendants looked great though! After a week in Iceland I felt I was spending "Baja CA prices" when in UK for fine Scotch and class A food. Pack very light and NO CARRY ON if you fly Iceland air and patch Chipotle burritos early for your in flight meal. read more

I've been hesitating to post this review, in hopes that Icelandair would do SOMETHING that wasn't just incredibly awful customer service, but after almost a month, they have yet to do a single thing that could be considered helpful. Unfortunately, we have never flown on Icelandair, and, at this point, we never will. We booked our return flights from our European vacation through Icelandair, from Barcelona, through Reykjavik, to home, in Seattle nearly 8 full months ahead of the flight. We arrived at the airport 4 hours early, an hour earlier than we could even check-in for the flight. We checked in as soon as the desk opened, 3-hours ahead of our flight, checked our bags, got our tickets and went through security. Once we got through security and were about to get settled to wait for our flight, we received an email from IcelandAir that stated: "We find ourselves needing to reach out once more regarding flight FI683 operated by Icelandair, which, as you may remember, is fully booked. Despite our best efforts to accommodate everyone, we've been unable to secure enough volunteers to adjust their travel plans. With sincere regret, we must inform you that we've had to amend your booking so that you're now scheduled to travel on another flight to your destination. We'll send you an updated itinerary shortly." Again, we were already through security, with bags checked ON THIS FLIGHT, and they remotely bumped us, leaving it to us to figure out how to get to the flight that they "offered" on United as an alternative. The flight on United at that time was less than 2-hours from that time, in a different terminal at Barcelona. We spent about 20-30 minutes chatting with IcelandAir "support", in an attempt to not get screwed over before we decided we needed to start to get to the other terminal if we had any chance of getting home that day. After spending about 20 minutes to get back out of the terminal we were in, travel to the other terminal and check-in, we got caught in the immigration line for the United flight, which left us needing to run about a mile/1600 Meters through the terminal to make the flight, sweating profusely for our now 13-hour flight to SFO, where we were both sitting in middle seats, nowhere near one another. In a surprise to no one (except perhaps IcelandAir), our bags were not there for us when we finally arrived at SEATAC. We filed a claim that evening (at nearly midnight, about 3.5 hours after we were originally supposed to get in) with United (because we could not possibly have filed a claim with IcelandAir) for our missing baggage THAT UNITED HAD OBVIOUSLY NEVER EVEN HAD THE OPPORTUNITY TO TOUCH. We received my bag 2 days later, but, now about a month later, we still have not received my wife's bag that had over $4,000 of clothes & products (makeup/hair things/etc.) in it. In spite of being the only possible entity that could have had control of our baggage, IcelandAir has completely abdicated any responsibility and told us that it is all on United to get us my wife's bag and to process any type of alternative compensation. TLDR: Never, ever fly IcelandAir. read more

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Nice and clean but very disappointing as the international flight for almost 8 hours does not include any meals or evem a basic snack like peanuts or crackers. You will also pay for a headphone and in my experience international flights esp more than 5 hours includes snacks and headset. read more

Delayed flight let to missed connecting flight. We lost 1 night in Iceland because our flight left us. When coming back from our trip, they lost our luggage and have no idea where it is. They even care!! I will never fly with this airline again!! The worst experience I've ever had flying! read more

Will never fly with Icelandair again. I've never been so blow off or disregarded following an an event that was totally out of our control. Have already talked our family and friends out of using Icelandair. Look elsewhere folks! If something goes wrong they will take your money and tell you to kick rocks. read more

I've found Icelandair to be somewhere in the middle between a budget and full service airline, at least in Coach. Their First Class is of the USA variety with large roomy seats that only push back a little and very nice dinner and drink choices. The price has always been right, with convenient flights from Portland or Seattle, and a nice Alaska Airlines partnership (and points!) to get me there. I just returned home a couple days ago from Iceland and was lucky to win the "Class Up" sweepstakes. That's where you bid ($500 in my case) to get upgraded to first class. That got me 4 things for the $$: - A separate and much shorter check in line at KEF. - Use of the very nice Saga Lounge - Priority boarding vs. a Coach process that sometimes feels like a scrum. - A very nice first class flying experience. - "First Off" the plane towards Passport Control in Seattle. My Coach experience coming over was more than acceptable, especially considering that the plane was only about half full and that there was plenty of room to spread out. The food service was a bit limited, but that was only a minor inconvenience. Fingers crossed, but after maybe a dozen or more Icelandair flights to and from Iceland and Europe, I have yet to experience a cancelled flight or lost baggage. Cabin crew service has always been friendly and efficient. read more

Very disorganized boarding process: it looks they want to ensure you are miserable standing in line entire time - before you even boarded the damn plane! They want to check your passport again, even if it got checked by other airline or if you verified it online. Their carry on policy is complete BS! Fly Icelandair and you'll find out! Other reviewers mentioned it's like Spirit airline - this sums up everything! read more

I was really disappointed at Icelandair!!!! I heard good things about them a while back, and regretted I didn't fly with them the first time I went to Iceland back in 2017 but went with WOW. So this time, I went online and bought our tickets directly from their website and wow, I think I really picked just the worst combo flight. First of all, if you fly out of LAX, there is no direct flight to Iceland anymore. And Icelandair will give you connecting flight with a domestic connection. Now, I've never done an international flight with a domestic connection so I was a little nervous, but I've been so SEA (Seattle Seatac Airport) many times before, so I was like okay, at least I know that airport, it can't be that bad! Boy was I wrong. Secondly, once you bought your tix, Icelandair only gave you a booking ref# for their Icelandair portion. They don't give you the Booking # for Alaska and there was no way you can look it up yourself because you don't have a Booking#. I called Icelandair, waiting 1 hour to finally talk to someone, and they said I had to call Alaska because its Alaska flight. I was so pissed, I was like look lady, I bought the flight directly from your website and you and Alaska are partner, how am I going to call Alaska and not have a booking# to select seat? Plus, I need to check in later too for the flight. She still said she can't help and I needed to call Alaska, and which point I told her, can you look it up for me because you should be able to get the booking # for me, Icelandair "CAUSED" the flight, hence they should have the booking # for both. She finally said okay let me try and 5 minutes later she gave me the Alaska booking # so I can go online and do my thing. GOSH!!!!!! Thirdly, wish this was the last straw, but, long story short, Alaska delayed over 1 hour and caused us to miss the flight to KEF on Icealandair. Called Icelandair again and talked to someone after 30 mins wait and basically she gave me the wrong info. My bf and I spent over 1 hour going back and forth between opposite terminals at SEATAC Airport because Alaska and Icelandair kept pointing fingers at each other on whose fault was it and who was responsible to rebook our flight. Mind you, the only other flight out of Seattle that day to Reykjavik was another Icelandair in 3 hours (well 2 hours since we wasted 1 hour touring the airport by force). The whole experience was super frustrating and I already wrote to them. there were more things but it's too long to write them all here. We also had to request for refund because we pre-purchased meals on board that we missed. If you're from LA and wants to go to Icealand you might not be able to avoid Icelandair and Alaska so if you do get them, brace yourself!!!!! P.S. Service on board was almost non-existent like other reviewers said on here and on TripAdvisor. There is no Yelp in Iceland so everything is on TripAdvisor and other outlets. read more

Icelandair is definitely better than Alaska airline first class. Icelandic air has a movie monitor and Alaska first class does not. You have to use your own phone ( hope everyone has one) And your phone earbuds. They of course will not let you listen to the movies without personal earbuds. They do not give out any. Icelandic gave bottles of water already at your seat whereas Alaska will pour you a cup of water later when you are flying . Alaska does not give you any toiletry bag, whereas Iceland air does. Both gave us a blanket, but Iceland air also gave a pillow. Iceland air also offers headphones you can borrow but Alaska does not. Iceland air offers sparkling wine as soon as you sit down. Much better service. The food table is a little bigger on Alaska . Both airlines have foot steps but Alaska is a little easier to work. These notes are from the first 15 minutes on board. What is sad is that both airlines do not have lay flat for our flight. Other airlines first class have lay flat. Will continue this review if I have time. I am giving them three stars only because being able to lay flat is really important. I will give Alaska air 2 stars. read more

Icelandair is my worst experience traveling - and I've flown Spirit. They lost my luggage on my return and when I went to collect it from the airport, no one was working the desk. I had to wait over an hour just to ask for my bag. read more

We flew with Icelandair for our euro trip. We decided to go with them as they had competitive prices, decent connections and we wanted to take advantage of their stopover offer to Iceland. We liked our experience overall, the flights were on time and the crew was friendly. Somethings that can be improved. The space under the seat is too small for even a small size backpack. Under the middle seats there is a black box that takes half the height and the width under the side seats is barely enough for your feet. From Seattle they offered to check in our carryons free of charge which was great as we put our backpacks and jackets on the overhead compartment. On the way back we didn't and it was too cramped for 8 hours. For comparison we used European budget airlines to fly between European countries and Icelandair plains had the smallest carryon limits and physical space. The other thing was that they runout of water half way to Iceland which surprised us, they did offer soft drinks and juice instead but that makes you more thirsty. Lastly most airlines flying to Europe offer complementary food (lunch, breakfast and wine or beer) with Iceland air besides the water and soft drinks all food was for purchase and pricy. They have onboard entertainment you can use your own headphones or you can buy for 5 euros. They also have USB ports to charge your devices. read more

Icelandair - Airlines Near Me - Seattle, Washington

My flight left at 3 and we wanted to get lunch at the airport but we had to check bags. We had to wait until 1pm to be able to check our bags we waited for 2 and a half hours!!! Would not recommend. Terrible leg room on plane aswell. read more

They have very unclear carry on baggage info on line, not easy to find. That's a big one! To be at airport repacking. Need to allow customers full info. Other international airlines were easier to use my "carry on luggage " read more

I have and do plenty of international and domestic travel. Icelandair just barely meets the basics of comfortable traveling. You have a seat with a seatbelt, stewardess, free drink and entertainment only sometimes. No frills airline for sure. We flew Amsterdam to Iceland to Seattle. Food and alcohol are for purchase only. Whaaat?! This is totally cheap ass when your paying a lot of money to fly internationally. To boot our leg from Amsterdam to Iceland the rows A & B (which were our seats) did not have power and therefore the entertainment systems did not work. Oddly enough rows A & B entertainment system worked just fine in first class. Yeah exactly. Will not be purchasing again unless stranded. read more

Icelandair - Airlines Near Me - Seattle, Washington

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Boarding is chaos. No in flight meal. No first class. Leaving Iceland was a horrible experience. Made us check our carry on luggage which met criteria. Flight was only 2/3s full... $123 for no reason. Sent in a claim it's now day 8. No response. Unfortunately, if you wanna go to Iceland from USA this is your best option. Just be prepared. read more

THE WORST airline experience I have ever had. Understand this isn't my first trip on Icelandair. I have even recommended them to friends before. However, their service has gone from good to subpar in 3 short years. What an utter disappointment. Here's the series of failures- 1) canceling my flight from PDX so I had to add an extra 3 hours to my trip. 2) Not assigning my seat to match my previous booking and in fact not telling me that I needed to choose a seat for the reroute. 3) Nice people in customer service and at the gate but unable to actually do ANYTHING but tell me, you're going to need to write a complaint to Icelandair. Noted. This booking has been ridiculous. read more

I flew to Oslo from Seattle round trip May/June 2015. We got a cheap flight but you pretty much have to pay for everything on the flight. Two bags free though which is nice. The seats were ok but on one of my legs from Oslo to Iceland my screen didn't work. The aircrew could have cared less and was very rude. Also two people we also traveled with lost their luggage when they came back to Seattle and the crew in baggage was not very nice. The airport section in Keflavík was a nightmare also and they weren't updating the signs on when the plane was boarding.. We had to walk in the rain out to our plane on the tarmac ( well whatever ) and a older lady in a wheelchair had to walk up the stairs by herself and the staff didn't even come down to help.. It was really disheartening ( other passengers helped ) Yes we did save $$ flying to Norway but miss the days of meals and drinks.. Then again they let you bring on board and drink and eat whatever you want so if you can save some $$ with luggage and flight I guess we shouldn't sweat the small stuff? Still miss being treated like a true customer, valued and I think that is something that Icelandair is missing when catering to their customers ( I flew four legs with them ) Depending on the price difference unsure if I would ever fly with them again.... read more

OK, I flew Icelandiar again this week. It was a completely different experience than last time. The plane was clean, the flight attendants had great attitudes and were very pleasant. I guess it depends on which flight crew that you end up with. read more

They have a monopoly or at least it's the only carrier I could get to Iceland from the West Coast. We flew to Seattle to board Icelandair for Reykjavik. There were 3 price options and we chose the second which seemed to be like business class, not first class. It was very expensive. My seat going to Iceland was by the door and the door obstructed about 20% of my leg space. It was awful. I complained and no one cared. I have never been treated like this on an international carrier. The food options are really strange -- fun -- but when you pay over $2000 to get somewhere you want something more substantive than cute Icelandic cakes, Icelandic yogurt, or oatmeal. Oh, yes I am a vegetarian and they could care less. My only salvation was ordering a lot of their little cutsey Icelandic foods and beverages to hide away for souvenirs. If you're forced to fly on this airline remember to get the two different Icelandic liqueurs (birch stuff) to enjoy on the flight or save for later. read more

Flew SFO-KEF-LGW and back. No issues whatsoever and for $425 R/T to London from San Francisco truly a deal. I have done Wow Air and Icelandair is much better. Planes are new, inflight entertainment is good and so is service. Food and drink have to be purchased just like any other carrier these days. The airport in KEF can get crowded when all of the fights are departing at the same time, but it is organized and small so no problem. Flights were on time and service on board was better than United or American!!! read more

Let me tell you a story of horrendous customer service. This all began Friday, 12/22; however, the torture didn't end until 12/29. 12/22: As I sat at my gate, waiting to board my flight with dozens of other passengers, we were informed via intercom that all our baggage would not be going out on the flight due to the fact that Iceland Air's luggage scanner was broken. Immediately everyone was distraught, but we were comforted (slightly) by the news that our luggage would be out on another flight the very next day. Upon exiting the airport, I groggily filed my claim for delayed bagged and left with my copy in hand. I assumed my claim number would be on the pink copy of the form I was given...it wasn't. A lesson I learned on my part is to always verify you have a unique claim number for investigations. 12/23: Radio silence. Iceland Air had my email, phone number, and address. 12/24: I call Iceland Air's main customer service number: 1-800-223-5500 and was informed that my baggage was not able to leave Iceland because there are no flights until 12/26. 12/26: I call this number again, where I am put on hold for 1 hour and 45 minutes before speaking to someone. The person I reached was initially not sure if she could find a status without my claim number, but she found out that she could see something with my booking reference number. She tells me that my luggage is in Edmonton, AB (why?), and should be in Seattle for delivery by 12/27. 12/27: I call this number again and the person I speak to said that she has no way to look up any information via booking reference number (strange, because the other person could?), but she could look up information using my ticket number. I provided this and she told me that my baggage was delivered to my home address! I was home sick for 2 days straight, so there is absolutely no way my baggage was delivered. Not to mention, I have still not had ONE phone call from Iceland Air that I did not provoke. She told me she will email the Iceland Air Service Desk Manager in Seattle to see what is happening with the luggage. I asked her to copy me so I could have this email (also so I could verify that she was actually going to do something). 12/28: The service desk at SeaTac Airport calls me finally (now I have their number). They explain that the baggage was put on the delivery truck on 12/27, not delivered. She then told me it was out for delivery today and to give her a call if it does not show up by the evening. Evening came, and I called 3 times and left a voicemail. 12/29: I called 2 times and left a voicemail in the morning. Then, once I got home from work. The first ring went straight to voicemail, which usually indicates a busy line. So, now that I had some time, I started hitting "redial" while I ate my dinner until someone picked up. On my 5th call in a row, someone answered and informed me that the delivery company was backed up and that she will call the delivery driver and get an ETA. To her credit, she did call me back. She told me that it will be at my house by 8pm. At 9pm, a frantic knock was at the door and the driver was shouting my name through the door to save a few seconds to confirm he had the right home. I immediately felt sorry for the guy when I opened up because he did not waste a moment and he was visibly under pressure. I didn't have time to get two words in before he was bolting off for his next delivery. My ask of Iceland Air, should they read this is, first and foremost, that you communicate when things are not going as planned. Let your customer know. I would have felt a lot less distress if I simply had proactive updates instead of reactive investigations by people who couldn't tell me any reasons for the hold ups until the last moments. I will avoid this airline as much as I am able for future trips and have already warned several friends not use this service. I would not recommend it. #icelandair read more

This review is a little late. I flew Iceland Air two years ago from SEATTLE to Reykjavik non stop. I was elated to receive an email with a low cost upgrade to business class for only $300.00 I took it. Business class on that flight wasn't fancy but the food was great and seats really big which declined enough for comfort. The best part about the airline was the return trip. The entire airport was backlogged due to weather and to my surprise they held the plane for several of us to run through the airport and board. The customs agents had every window open working efficiently to process us out. Great service and Iceland is so beautiful! read more

Awful! Flight delayed over 3 hours due to mechanical issues and STILL unsure when their plane will be ready. Also, they cant even find all passengers a seat on another connecting flight (since we're all going to miss our original scheduled flight) until we get in the air. SMH... they have now made it on my crappy list of airlines. read more

You're screwed if you ever need to get a hold of them. Call them, and wait on hold FOREVER. Contact them via their website, and wait for a response FOREVER. And, there's no way to email them directly. Their PR on the website will have you thinking they really care about their customers. But, the reality is they couldn't care less. What a profound disappointment. read more

Traveling from Oslo via Reyjkavik to Seattle, it was shocking to see that no hot or even cold meals were offered and without a credit card I was stuck for 9 hours sipping on orange juice, how is this even legal in this day and age to charge $1000 US dollars and not offer any meals over 14 hours of travel across the Atlantic Ocean! read more

Odd, not horrible, but certainly not good enough. The flights themselves were fine and no frills. Flew coach Seattle to Reykjavik and no complimentary snack or meal on a 7.5 hour international flight. You can purchase food. However, many of the items on the the menu are out of stock. Boarding could have been handled better. Those who need more time to board or with young kids first, then first class and premium customers and then everyone else regardless of seat assignment. Makes for slower than average boarding times. And depending on your flight, you may have to take a bus ride from the gate to the plane in Reykjavik. An added small annoyance. The flight attendants are friendly, courteous and professional though. Had issues with calling customer service over a seat assignment issue. Had to call twice and both times had to wait in excess of 30 minutes. Truly unacceptable. As well, they lost one of our checked bags. It was returned to us the following day. All in all, they got us where we needed to go, more or less on time. But boy- lots of annoying hoops to jump through. read more

If I could give Icelandair NO stars I would. There was a 6 hour delay from Seattle to Iceland due to an "air conditioning issue" which caused us to miss our connecting flight to Dublin. The staff in Seattle refused to assist anyone that had a connecting flight through Iceland and stated that the staff in Iceland would be handling everything. Of course it would be 13 1/2 hours before we would land in Iceland. Everyone at the gate was furious. Once we landed in Iceland, we all rushed to the customer service to find out our fate. The Iceland Air staff had no problems lying to people about alternative connecting flights due to cost or inconvenience to them. Our fate was they rerouted us to Dublin via London with a 4 hour layover in Iceland and a 2 hour layover in London. There was a faster flight that we had checked on before we departed Seattle. Iceland air could have put us on that flight but lied to us instead saying it wasn't and option because they couldn't partner with that other airlines. We learned that several people from our flight had been rerouted via that "not an option" flight. It was 30+ hours later that we finally made it to our hotel in Dublin. This meant we lost one full day of planed and payed for tourist activities in Ireland. My husband and I were celebrating our 25th wedding anniversary. What a rocky start to our celebration. We will never fly Icelandair again. Follow up: The EU has a law that states if an airlines causes more than a 3 hour delay, they must compensate you. We won our case against Icelandair. They offered us 600+ euro each or around 800 euro each in flight vouchers. We took the cash! read more

AVOID THIS AIRLINE AT ALL COSTS!! I would give this airline a zero if I could. They are in most ways, like Spirit Air if you have ever had the displeasure. They nickel and dime you on any baggage or change that they get, and they are some of the rudest customer service experiences I've ever had!!! Also, after the grueling experience with them at the counter that made me wish i had never visited Iceland in the first place, they didn't feed us and barely gave us one chance at water in a 9 hour flight. Truly the worst airline out there right now! read more

It's not me... it's YOU. My son checked three bags into Icelandair baggage in Schiphol Airport, Amsterdam for his return flight. Only two bags made it to Seattle. After a month of wrangling by phone, they refuse to help. The Amsterdam staff is beyond uncooperative - to the point of hostility. The baggage staff are the definition of passive-aggressive. The bag does exist! It is being held in Schiphol's Lost and Found. However, nobody in Icelandair at Schiphol will march their sorry butts down the hall to Lost and Found to honor their commitment (which we paid for). Customer service?!? ha. Does not exist in the Europe branch. Now we are forced to pay a shipping company to get the bag to SFO. If you do choose to fly Icelandiar, I suggest bringing carry on luggage only. This is merely one bad review among many cautionary tales of booking with this airline found on this site. read more

We took the Iceland Air travel deal with the hotel, Northern Lights tour etc. for the very special price of 500.00 a person. Some things you need to be aware of. Flying Iceland Air is not a good experience. The flight crew is terrible, they are rude, they are inatentive, and they only offer you water. If you ask for something like more water, they get all huffy and irritted. They spend more time in the back of the plane putting on their make-up and gossiping than they do helping out the passengers. On our way from Seattle to Iceland the screen at my husbands chair was not working, when he pointed it out the flight attendant tapped it and said yep its broken, there are some open seats, thats all I can do for you.. he was a complete jerk. If you get to Iceland and you do not get to see the Northern Lights because of the weather, dont be fooled when you are told you get a refund on that part of the trip. The Airline will NOT give you a refund for the say 200.00 for the lights tour and if you contact them they will come up with a lame excuse as to why they dont give refunds and how its your fault that you didnt read the fine print even though there is NO fine print explaining how you will not get a refund. read more

I´ve flown on Icelandair twice. One time was a round trip flight from Seattle to London and the other time was a roundtrip flight from Seattle to Copenhagen. The flight itself is ok, the seat is normal, the entertainment is normal overall just really average in those areas. The nice thing is they allow you to check two bags, which I don´t really care about because I only travel with a carry on, a backpack, and a large purse. Also you can randomly find cheap tickets, I paid 900 dollars or something I believe to fly to London and 686 to fly to Copenhagen (but at other times, well actually most of the time they are not really a good deal and are on par in price with British Airways Delta ect). The bad things are that they do not give you any food even if you are on an 8hr+ flight, you must purchase from their small bland selection of over priced food so save yourself some money and bring your own. Also their customer service ranges from mediocre to horrible. The only reason I booked with them is because they offer a free stopover in Iceland. When I booked my flights in the summer of 2015 I was prompted choose my "free" stopover during the booking process on their website. Everything went smoothly and I enjoyed my what ended up being super expensive stopover. Christmas 2016 I booked a flight from Seattle to Denmark and it didn´t prompt me to choose my stopover. I did not worry about this because last time it said I could choose my stopover later which I did. I paid for my ticket and my sister´s ticket. I went on the next day to try and book my stopover and couldn't see where to do it so I emailed asking for help. They gave me a number to call. I spoke with a man who couldn´t understand English very well and who was not very polite or helpful. By American standards his customer service was complete SHIT, but I am more understanding since it isn´t an American company. Ok fine, so I am told I need to pay 275 dollars change fee plus the difference in airfare (x2 for each ticket) to get my stopover booked even though it has been 24 hours. I fly to Europe about 4 times a year and I know that the consumer has the right to cancel their ticket within 24 hours of booking and receive a full refund. I quickly check online while I am on the phone and see that the tickets we booked are still available at the same price. I also find the somewhat hidden area where you can book a "free" stopover, and this is what I find extremely misleading. They call it a free stopover but you are actually paying extra money. With a "free" stopover we had to pay an extra 100 dollars or so anyways. So misleading! Also the Kef airport in Iceland really can´t accommodate the shear numbers of people that are stoping here for no reason to transfer flights every time I have ever had to stop here and have a 1-5 hr layover all the international flight passengers (flights going to various cities in Canada and the USA) are crammed in their like Sardines, you can´t sit and you can barely even stand comfortably. To recap: -randomly offers really cheap flights -lets you check two bags -doesnt feed you anything on long flights -has bad customer service -lies about "free" stopover -will be cramped like a sardine into the airport during layover Also, if you are wondering Iceland is SUPER expensive and you can plan to spend anywhere from 500-1500 dollars their in just a 3 night layover. Something that shocked me the first time I visited, but it is super beautiful and definitely worth a visit at least once in your life. read more

Great money-saver. I needed a one way to Amsterdam from LA and this was by far the cheapest. Standard airlines all charge you the world for a one way ticket (2000+). The only other option was AirBerlin - which would've been a direct flight to Düsseldorf - but it was more expensive and only allows one suitcase. IcelandAir lets you have two!!! I had to fly to Denver first with Frontier Airlines. Check-in was fast and they did not give me any trouble on my slightly overweight luggage (thank you!!). Slight delay, but plenty of time to make my connection in Denver and free TV as compensation. From there on to Reykjavik and after a one hour stopover through to Amsterdam. It all went fast, I did not mind the stopovers, there was plenty of space on the planes (except for the Frontier one). Food was to be paid for but it was an overnight flight so I brought a few snacks and just tried to sleep. They had all sorts of soft drinks, water, tea, and coffee available for free. Staff was really nice and the on-board videos convinced me to visit Iceland one day :-) read more