Odd, not horrible, but certainly not good enough. The flights themselves were fine and no frills. Flew coach Seattle to Reykjavik and no complimentary snack or meal on a 7.5 hour international flight. You can purchase food. However, many of the items on the the menu are out of stock. Boarding could have been handled better. Those who need more time to board or with young kids first, then first class and premium customers and then everyone else regardless of seat assignment. Makes for slower than average boarding times. And depending on your flight, you may have to take a bus ride from the gate to the plane in Reykjavik. An added small annoyance. The flight attendants are friendly, courteous and professional though. Had issues with calling customer service over a seat assignment issue. Had to call twice and both times had to wait in excess of 30 minutes. Truly unacceptable. As well, they lost one of our checked bags. It was returned to us the following day. All in all, they got us where we needed to go, more or less on time. But boy- lots of annoying hoops to jump through. read more

If I could give Icelandair NO stars I would. There was a 6 hour delay from Seattle to Iceland due to an "air conditioning issue" which caused us to miss our connecting flight to Dublin. The staff in Seattle refused to assist anyone that had a connecting flight through Iceland and stated that the staff in Iceland would be handling everything. Of course it would be 13 1/2 hours before we would land in Iceland. Everyone at the gate was furious. Once we landed in Iceland, we all rushed to the customer service to find out our fate. The Iceland Air staff had no problems lying to people about alternative connecting flights due to cost or inconvenience to them. Our fate was they rerouted us to Dublin via London with a 4 hour layover in Iceland and a 2 hour layover in London. There was a faster flight that we had checked on before we departed Seattle. Iceland air could have put us on that flight but lied to us instead saying it wasn't and option because they couldn't partner with that other airlines. We learned that several people from our flight had been rerouted via that "not an option" flight. It was 30+ hours later that we finally made it to our hotel in Dublin. This meant we lost one full day of planed and payed for tourist activities in Ireland. My husband and I were celebrating our 25th wedding anniversary. What a rocky start to our celebration. We will never fly Icelandair again. Follow up: The EU has a law that states if an airlines causes more than a 3 hour delay, they must compensate you. We won our case against Icelandair. They offered us 600+ euro each or around 800 euro each in flight vouchers. We took the cash! read more

AVOID THIS AIRLINE AT ALL COSTS!! I would give this airline a zero if I could. They are in most ways, like Spirit Air if you have ever had the displeasure. They nickel and dime you on any baggage or change that they get, and they are some of the rudest customer service experiences I've ever had!!! Also, after the grueling experience with them at the counter that made me wish i had never visited Iceland in the first place, they didn't feed us and barely gave us one chance at water in a 9 hour flight. Truly the worst airline out there right now! read more

It's not me... it's YOU. My son checked three bags into Icelandair baggage in Schiphol Airport, Amsterdam for his return flight. Only two bags made it to Seattle. After a month of wrangling by phone, they refuse to help. The Amsterdam staff is beyond uncooperative - to the point of hostility. The baggage staff are the definition of passive-aggressive. The bag does exist! It is being held in Schiphol's Lost and Found. However, nobody in Icelandair at Schiphol will march their sorry butts down the hall to Lost and Found to honor their commitment (which we paid for). Customer service?!? ha. Does not exist in the Europe branch. Now we are forced to pay a shipping company to get the bag to SFO. If you do choose to fly Icelandiar, I suggest bringing carry on luggage only. This is merely one bad review among many cautionary tales of booking with this airline found on this site. read more

We took the Iceland Air travel deal with the hotel, Northern Lights tour etc. for the very special price of 500.00 a person. Some things you need to be aware of. Flying Iceland Air is not a good experience. The flight crew is terrible, they are rude, they are inatentive, and they only offer you water. If you ask for something like more water, they get all huffy and irritted. They spend more time in the back of the plane putting on their make-up and gossiping than they do helping out the passengers. On our way from Seattle to Iceland the screen at my husbands chair was not working, when he pointed it out the flight attendant tapped it and said yep its broken, there are some open seats, thats all I can do for you.. he was a complete jerk. If you get to Iceland and you do not get to see the Northern Lights because of the weather, dont be fooled when you are told you get a refund on that part of the trip. The Airline will NOT give you a refund for the say 200.00 for the lights tour and if you contact them they will come up with a lame excuse as to why they dont give refunds and how its your fault that you didnt read the fine print even though there is NO fine print explaining how you will not get a refund. read more

I´ve flown on Icelandair twice. One time was a round trip flight from Seattle to London and the other time was a roundtrip flight from Seattle to Copenhagen. The flight itself is ok, the seat is normal, the entertainment is normal overall just really average in those areas. The nice thing is they allow you to check two bags, which I don´t really care about because I only travel with a carry on, a backpack, and a large purse. Also you can randomly find cheap tickets, I paid 900 dollars or something I believe to fly to London and 686 to fly to Copenhagen (but at other times, well actually most of the time they are not really a good deal and are on par in price with British Airways Delta ect). The bad things are that they do not give you any food even if you are on an 8hr+ flight, you must purchase from their small bland selection of over priced food so save yourself some money and bring your own. Also their customer service ranges from mediocre to horrible. The only reason I booked with them is because they offer a free stopover in Iceland. When I booked my flights in the summer of 2015 I was prompted choose my "free" stopover during the booking process on their website. Everything went smoothly and I enjoyed my what ended up being super expensive stopover. Christmas 2016 I booked a flight from Seattle to Denmark and it didn´t prompt me to choose my stopover. I did not worry about this because last time it said I could choose my stopover later which I did. I paid for my ticket and my sister´s ticket. I went on the next day to try and book my stopover and couldn't see where to do it so I emailed asking for help. They gave me a number to call. I spoke with a man who couldn´t understand English very well and who was not very polite or helpful. By American standards his customer service was complete SHIT, but I am more understanding since it isn´t an American company. Ok fine, so I am told I need to pay 275 dollars change fee plus the difference in airfare (x2 for each ticket) to get my stopover booked even though it has been 24 hours. I fly to Europe about 4 times a year and I know that the consumer has the right to cancel their ticket within 24 hours of booking and receive a full refund. I quickly check online while I am on the phone and see that the tickets we booked are still available at the same price. I also find the somewhat hidden area where you can book a "free" stopover, and this is what I find extremely misleading. They call it a free stopover but you are actually paying extra money. With a "free" stopover we had to pay an extra 100 dollars or so anyways. So misleading! Also the Kef airport in Iceland really can´t accommodate the shear numbers of people that are stoping here for no reason to transfer flights every time I have ever had to stop here and have a 1-5 hr layover all the international flight passengers (flights going to various cities in Canada and the USA) are crammed in their like Sardines, you can´t sit and you can barely even stand comfortably. To recap: -randomly offers really cheap flights -lets you check two bags -doesnt feed you anything on long flights -has bad customer service -lies about "free" stopover -will be cramped like a sardine into the airport during layover Also, if you are wondering Iceland is SUPER expensive and you can plan to spend anywhere from 500-1500 dollars their in just a 3 night layover. Something that shocked me the first time I visited, but it is super beautiful and definitely worth a visit at least once in your life. read more

Great money-saver. I needed a one way to Amsterdam from LA and this was by far the cheapest. Standard airlines all charge you the world for a one way ticket (2000+). The only other option was AirBerlin - which would've been a direct flight to Düsseldorf - but it was more expensive and only allows one suitcase. IcelandAir lets you have two!!! I had to fly to Denver first with Frontier Airlines. Check-in was fast and they did not give me any trouble on my slightly overweight luggage (thank you!!). Slight delay, but plenty of time to make my connection in Denver and free TV as compensation. From there on to Reykjavik and after a one hour stopover through to Amsterdam. It all went fast, I did not mind the stopovers, there was plenty of space on the planes (except for the Frontier one). Food was to be paid for but it was an overnight flight so I brought a few snacks and just tried to sleep. They had all sorts of soft drinks, water, tea, and coffee available for free. Staff was really nice and the on-board videos convinced me to visit Iceland one day :-) read more

I called and the customer service hanged up on me. My call was placed 2/3/2016 at10:24 Seattle time. It was regarding a flight they canceled without letting me know. The customer service representative is really rude, I would not recommend traveling with this airline, you just waste your money. If there is any issue they will hang up on you. read more

I've flown Icelandair Seattle - Bergen a lot. But after my recent flight I'm honestly so disappointed that I know I never want to fly them agian. They lost my luggage for 2 weeks and when they finally found it I received a broken suitcase with missing items. I didn't receive my compensation that they said they approved. They just tell me to contact my bank when the money didn't show up on my account, however my bank is telling me they never paid us. Our emailing has been going on for 4 months. I know they just want me to give up but now I'm so mad that I refuse to let it go. I was left on vacation with my infant with no luggage forced to buy essentials out of pocket and now they won't compensate me. read more

Icelandair is a very good no frills carrier with very affordable fares. They also have very nice packages for trips/stopovers in Reykjavik. On the flight, coach passengers are provided with complimentary water, sodas, juices, coffee and tea. Snacks and meals are available for purchase. Personally, I would recommend bringing your own snacks and brown bag meal. Icelandair has a Special Children's Travel Fund to help children suffering from long-term illness or other difficult circumstances to see something of the world. (Similar to Make a Wish Foundation in the states) In flight they offer a few items for purchase to support the fund, as well as a spare change collection. I admire the social responsibility the program brings to Icelandair. Tips - * Mileage partner with Alaska Airlines * If you are connecting to Iceland air from another carrier, you need to re-check in at the gate in Seattle * Duty Free - you can view and pre-order duty free items using the Saga Shop on the Icleandair web site read more

Wow, what a joke this company is. If you can fly a different airline to Iceland please do and save yourself the headache of dealing with a company which has zero respect for it's customers... I bought and paid for their "extra leg room" seats ($65 each) and when I boarded the plane the seats I selected were their regular seats, which are extraordinarily cramped. I asked the flight attendant about this and she said, Oh this happens a lot since they change planes. In reality, their booking system is completely screwed up as the plane model was the same on my return flight and had the same exact issue. So they have a known problem which they won't fix, red flag one. Second, they will gladly sell you a seat which doesn't exist, red flag two. I'm directed to contact support over the web for my refund, in reality any reputable airline would refund your money with a simple phone call for this type of blatant screw up- This is an obvious AND KNOWN error on their part which would warrant swift resolution. But no, I open the ticket and here were are 6 weeks later with no material response from them. They are obviously desperate to keep their $130 and hoping that giving me the run-around via email will get me to forget about it- red flag three. At this point I am done with them and will be pursuing a refund through my credit card company. Lesson learned, never deal with these desperate low budget airlines that nickel and dime for any little thing. read more

Terrible experience. We were a party of 3 and booked months in advance only to find on the day of our flight to Seattle that our seat assignments were scattered all over the airplane (in center seats of course) rather than sitting us together. Apparently they want to extort more money from you in order to seat people together!!! Sleezy!!!! Better to use WOW airline instead. You have to bring your own entertainment and the service is no better but at least its a lot less costly than sleezy Icelandair! read more

Direct to Reykjavik from Seattle? Yes, please! Friendly flight attendants, comfortable 757s, and hot food for purchase on board is more than sufficient for such a great deal on airfare. This is an easy way to get to one of the most unique places on earth. They often have really sweet fare sales on flights not only to Iceland but onward to many cities in Europe. Sign up for their emails and give them a try! Iceland is AMAZING! Icelandair is the way to get there. read more

Worst experience ever, I would try everything I can to avoid IcelandAir in the future. In a quick summary, both our departure flight and return flight was delayed by one day, and they lost our luggage for both our departure flight and for our returning flight, and for both flights there were other passengers lost their luggage as well. Our departure flight was cancelled and delayed by one day, so 3pm departure 7 hour flight became a 6am departure 15+ hour flight plus transfer time. When we arrived, they lost our luggage! All of them! And we are not alone, a couple of other passengers lost their luggage, too! They gave us a number to call to check the lost luggage status, I called multiple times and no one ever answered the phone! Our returning flight had an emergency landing due to airplane's mechanical/electrical problem, and the landing was at 6pm. It took 4.5 hours for them to send us to an off-airport overflow hotel. And when we were waiting for hotel arrangement in the airport, we were told that they would book re-routing flight for us, or we can book the flight ourselves and call their number to let them know, so they will cancel their re-route reservation and reimburse us. We called their number. It took 2 hours before someone answered our phone, and halfway through the conversation, the phone got dropped, then it took another hour before we were able to talk to someone again. And we were told that they will NOT reimburse us had we bought our own re-route flight! We were very close to bought our own at that time, because it was Dec 26, and many people were flying back from vacation so it was really hard to find any tickets at all! Eventually their airplane was fixed and we were able to return the next day. And when we arrived at our final destination airport, we found that our luggage was lost again! And we are not alone this time either, another lady and her son lost their luggage too! Again, they gave us a number to call. After two hour waiting time, they told us to call another number, which no one answers! Update: We sent them email checking for our lost luggage, made it very clear that our luggage was lost on the re-route flight of the returning trip. They replied and said they have checked and all luggage were loaded onto the original return flight! They are so careless that they lost our luggage twice in one trip, and they are so careless that they don't even bother to read your email to understand what went wrong for their customer! No wonder we had so many issues with them in a single trip! read more

Great way to go to Europe from Seattle, while using an Alaska Airlines partner. However, only 3 * at Seatac because even flying business, we don't have TSA pre-check like in other airports read more

Icelandair in the Reykjavik Airport ... boo! We had previously laid over in Iceland last summer. At that time we were surprised as their inefficiency in boarding passengers. Our flight was delayed by almost three hours with no communication as to the why or the expected departure time. They held us in a long hallway the entire time. There were (literally) no chairs or benches to sit on. Fast forward to yesterday 5-24-18). We purchased our tickets to Amsterdam in October. As we had printed out the itinerary (yes, an old school hard copy!) prior to our departure we had seat numbers assigned as well. All good? Again, no seats to wait at the gate in Reykjavik. Are they unaware of senior travelers or what? As they scanned our boarding passes it was discovered they had changed our seats. I ended up in row 10 and my husband in row 28. We were told they would rectify the situation. 30 minutes later they still had not figured it out, all the while we waited patiently onboard where they had us stand. Then an official looking woman came onboard with a walkie talkie and told us bruskly those were the only two seats that available and that we'd better sit down. No apology from the airlines whatsoever. It was extremely embarrassing as we'd been stared at by the surrounding passengers for the past half hour. She was unbelievably rude. Then to top it off, when we got to Amsterdam our bags weren't on the plane. We were assured they would be brought to our apartment in town tomorrow. Next year's trip to Europe will definitely not include Iceland air on our itinerary. read more

Added one too many bag on one of my flight and contacted them right away about it. They refused to help me out, it is the worst customer service I ever had. read more

Worst ever customer service. The flight crews are the only exception to the rest of this write up as they are nice and working within the constraints placed upon them. The customer service sucks! They cancelled my flight from London back to Seattle one hour before take off. Their telephone support was incompetent and unhelpful. Someone without talking to me, re-booked me on a flight that got me to Seattle eventually (12 hours late) but they put my baggage on a flight that arrive a day after that. When I contacted customer service for help afterwards, they immediately went on the defensive and sent me quotes of regulations and laws that prevent them from compensating me for having to stay overnight and being without my medicine for 24 hours. All I was looking for was for them to own the problem and try to come up with an acceptable solution or at least an apology. They did none of that so they will continue to provide the worst customer service in the world. For context, please note that I have flown in under developed countries around the world on airlines that would scare you just to hear their name and they were way better than Icelandair. I wish I could give a lower rating than one star but the system will not allow. I am going to encourage Alaska Airlines to drop their partnership because that is counter to everything I have experienced with Alaska. Don't let the cheap prices fool you or the fact that the people of Iceland are wonderful, this airline is the worst I have ever experienced. Avoid at all cost. read more

Never even got on the flight. Lamar, Wen, and Consuela at the counter wouldn't let me check-in because it was just under an hour til flight time. You can get anywhere in SeaTac in an hour though. Cost me 3 thousand dollars to get on the next flight with another airline. Guess I'm never going to Iceland! read more

I had terrible experience with this airline, no wonder I am seeing the low ratings for this airline. I went to Iceland in January 2019, and the tour company booked our flight with Icelandair. I paid for extra legroom and chose the aisle seat. But on the way back from Reykjavik to Seattle, they changed plane and put me in the middle seat on the middle row. The stewardesses were trying to avoid me after complaint. For seven hours, I suffered horrible and uncomfortable flight experience. Upon complaint to their customer service (through website). All I got is refund for my payment to the extra legroom, no formal apology NOR offering a "goodwill" mileage awards NOR free certificates for drinks like most American and European airlines. I am not seeking compensation, but don't you think they know how to do business? ALL I CAN SAY is... if you fly Icelandair and encountered problems.... Good luck! AVOID them at all cost, cheap fare is not worth it. read more

May 2, 2017 I checked in online for my flight from SEA to KEF 24 hours before. I only received my boarding pass for my connecting flight, and not my initial flight. I flew with Icelandair to Reykjavik once before in 2015, and received my international boarding pass online with no issues. May 3, 2017 I arrived at the airport 35 minutes before departure with no bags to check. I checked in at the counter for my flight around 3:55 PM for a flight departing at 4:30 PM and was told the counter closed at 3:30 PM and that his was mentioned online which was NOT indicated on any of the documentation I received from purchasing by my ticket, nor on my boarding pass. Even though there was plenty of time for me to make the flight, I was told by Tilei Naniloa that she could not provide a boarding pass and that there was no other supervisor around. She re-booked me for the next day and told me that I would not be charged and I would just have to show my passport. Because of this, I missed my flight and was incredibly upset that I was not able to spend my birthday in Copenhagen like I had planned. May 4, 2017 I arrived at that counter on my birthday at about 2:30 PM for 4:30 departure. Olivia, the supervisor on duty, spoke with the Station Manager and others to see if she could discount the price, but ultimately told me that I would have to pay $757.44 to make the flight, even though Naniloa told me I wouldn't be charged. When I did get on the flight, there were open seats despite me being charged again. Summary If the counter is going to close before a flight takes off, I think it should be made clear when attempting to check in, or there should be a way to issue a last minute boarding pass. I think that what happened is incredibly misleading, unfair and poor customer experience. I was told by Nani and Olivia that the boarding past for my first flight did not go through because it was an international flight. However, in in 2015 I received my electronic boarding pass for an international flight with no issues. I could see if I had a bag to check, or arrived later. However, I know that I would have been able to make it onto the flight had Naniloa not originally prevented me, especially after boarding on May 4. read more

It's been almost a year since I traveled with Icelandair, but having gotten a number of requests recently to share my experience, I thought I'd plop a review on Yelp as well. I flew from Seattle to Amsterdam and back, via Reykjavik last October. In a time when most transatlantic flights cost over $1,000, I was very pleased to snag my tickets for just over $600. Frankly, given this price difference, I would give the airline 5+ stars, but I don't want to further inflate anyone's expectations, so 4 stars it is. Overinflated expectations are really the root of most people's complaints with this airline, I think. People feel they are entitled to a cushy seat, a free meal (so that they can complain about "horrible airline food"?), and their own personal servant. I, on the other hand, have no problem packing my own snacks and I don't need a fake smile as long as I am treated well. All of my flights were no less comfortable than any other airline, and the attendants were perfectly professional and helpful. The personal entertainment screens were great, and the music/movie/TV selection wasn't bad at all. On my flight back to Seattle, I bought a sandwich, which was actually pretty tasty. Our quick layovers at Keflavik airport were speedy and efficient, and flights arrived at their destinations on time. Basically, if you feel you deserve first-class service, go ahead and pay for it. I am just fine with perfectly reasonable service at an equally reasonable price, and I would fly with Icelandair again (no, seriously, anyone want to take me to Europe again?). read more

At first you think it is a good deal because you get to stopover in Iceland, but then you notice that for a very long international flight (more than 8hours), there was no food included. Secondly, because it is a small company, there is usually nobody at the airport expect during their flights checkin (once a day for 2 hours). So we arrived (Seattle) and didn't have our luggage, and nobody of Icelandair was there to help us with that. It has been already 4 days without the luggage. The airline even hanged up the call, and told us we have to deal with the airport directly. If you are expecting any decent service, I would not recommend you to flly with this company. read more

My daughter and her boyfriend flew from Boise to Paris on April 14. Alaska Airlines from Boise to Seattle, then Icelandair from Seattle to Iceland to Paris. They had no problems at all. Great service all the way. On April 28, they left Paris to return to Boise. Icelandair from Pairs to Iceland to Seattle, then Alaska Airlines from Seattle to Boise. They were suppose to land in Boise at 10pm April 28. When they got to Iceland, there was a lot of snow. They boarded their flight to Seattle, but plane sat on runway for about 4 hours. I am not giving Icelandair 5 stars only because they could do a better job at posting more details on their website about why a plane is delayed. All the status said was plane was boarded. I had to rely on my daughter to text me (thank goodness for that). My daughter said she was told the following reasons of why they sat on plane for about 4 hours: The Iceland airport crew was busy plowing the snow from runway and spraying deicer on planes. Then the deicer truck hit her plane left wing. The lens on wing was damaged. Damage was repaired, paperwork completed and plane was able to depart for Seattle. Icelandair provided free food, drinks, and movies to all while they waiting on runway and while they were in air. When they landed in Seattle, they missed connecting flight to Boise. But accommodations for hotel for the night and Alaska Airlines flight reservation for next morning was already taken care of for them. Everything was organized very well! Many other passengers were in the same situation and were also very relieved that this was taken care of. Icelandair and Alaska Airlines has an excellent partnership. read more

Horrible.customer.service...actually.no.customer.service. Icelandair did an ok job getting me across the Atlantic. Different story when it came to my suitcase. They lost it. I realize this happens. Problem is how they handle it. The only contact point they gave me when I filed a lost luggage claim was an email address. They never ever got back to me. I emailed them repeatedly and they simply ignored my mails. They then have the CEO send me an automated mail to request feedback and I fill this out and again this is ignored. Then suddenly a late night a small private car comes by and drops my now suitcase. Contents wet and hole in. Without even calling ahead. Horrible customer contact. Will not check luggage with them again and that probably means I need a differnt carrier. read more

The people at the front desk for check in were friendly and helpful. So much so that I was surprised but I liked it. The people at the gate were very businesslike but still friendly and helpful. Onboard the plane I was treated in a respectful yet friendly manner, not overbearing nor over polite. The flight was the least expensive I found from Seattle to Amsterdam with a stop in Reykjavik, Iceland. I flew SAGA class and was well treated. I also took my dog with me though she had to fly in the cargo hold. She made it to our final destination just fine. I can't say how the people in economy and economy comfort were treated. My meals were better than I expected. I'd definitely fly with them again. read more

Never again will I fly this airline. The airplane is an old model 757. The captain keeps the cabin at oven temperature and ignores passenger requests to lower to a reasonable level. The cabin crew were ok. Online check-in is also poor. Tried checking in to catch flight from Munich and the flight didn't even show up for check-in. When I called, I was told this was a Scandinavian airlines flight and to check with them. All I got was crickets when I pointed out the flight was booked through their website and had an Iceland air flight number. In short: uncomfortable planes, poor service on board and non existent customer service. read more

I love it when people complain about no food or bumpy rides or they didn't like the ride/plane/flight attendants smile. I've flown them four times out of Seattle going to Europe and never had a problem. No food? Jeez people, this is a airline, buy a snack on the plane, at the airport or make one at home. This is a low cost carrier, if you don't like the price, fly someone else. The flight attendants have always been super friendly and the service has been great. The only thing that I'd like them to change is the no announcement boardings in Iceland...but hey, it's a low cost airline...I guess I'll just have to pay attention. read more

Honestly, a pretty chop-shop operation over all. However, the prices are insanely low if you order before hand and the stop in Iceland is worth it. Yes, Icelanders can be cold but I personally find it more tasteful that fake politeness. If you are traveling with a family then the accommodations might not be for you, but if you are young and on a budget it's your best bet. I saved over two hundred extra dollars because of one phone operators negligence! Here's to slacking! Happy happy happy island people! read more

Flyer beware: had a great experience flying with Iceland Air, but then realized they never deposited my miles into my account with Alaska Airlines (partner airline). After emailing Iceland Air, I was told I could not receive the miles because I had bought too low class of ticket and be awarded zero miles. This was in direct opposition of what I was told both in Seattle and Iceland at the ticket counter where I was assured my number was in the system and I would be awarded the miles. Beyond mad. read more

I would not even give them one star but required. Do not take Icelandair! We booked our family vacation 2 months in advance with Icelandair and intentionally booked a direct flight from Dallas to Iceland. They emailed us a month later and said to call them due to our flight has been changed. They rescheduled our family with one layover going there and two layovers coming back. Coming home they they didn't allow enough time to get our luggage and get through customs. They said leave your bags and get on the plane. They lost our luggage going there and back. We received our luggage 24 hours later. They do not serve any complimentary drinks and food (only water). Four family members became ill with in 24 hours of leaving the plane. Many people on our flight mentioned they were rebook days before leaving with many layover. Beware of their promotions "Direct Flight". With tight turnaround they do not properly clean their plains. Poor customer service on the phone and at the airport. Major problems checking. read more

Have flown this budget airline from Seattle to Paris several times. Over-all good. Biggest irritation is that at Charles DE Gaulle and Reykjavik many boarding lines converge and it's hard to tell if you are in the right line. They need people to keep lines separate and reduce passenger stress. read more

Went to Iceland this summer with my family, we arrived at Reykjavik Airport, but my sisters bag didn't. Several calls back and forth with the airline company, the had NO IDEA where her bag was. Two days and about $1,000 later we get a call from DELTA airlines who was standing next to Seattle police department. They gave my sister a call saying her bag was reported suspicious and unattended by baggage claim. The girl at the baggage check in for Iceland air didn't even put a label/sticker on her suitcase but set it on the belt. An airline we didn't even fly with was able to find her suitcase and notify us. We were never given any apology or credit. I will never recommend this airline to anyone. read more

IcelandAir is indeed the cattle car of the skies. Do not take it - even if the flight is FREE - if you want (a) a good airport experience, (b) any manner of customer service, (3) anything at all like what you are used to in terms of policies similar to what the American carriers offer. You MUST plan on the VERY REAL possibilities of missing your connection, losing your luggage, not being able to take anything on board with you, and being completely gouged when searching for a last-minute solution. I speak from experience. read more

My husband and I had flights booked for several months from now, and needed to cancel because I found out I was pregnant with a due date just 2 weeks after the trip we planned. First of all, Icelandair customer service was ridiculously hard to get a hold of with a wait time of over an hour each time we made an attempt to call. Then, to make matters worse, when we finally got to speak with someone they refused to waive or change fee even with a doctor's note saying I was medically unable to travel at this time. The only offer they were willing to give was a change fee that was priced at 75% of the total cost that we paid for the ticket...no thanks! Anyways, so disappointed by this airlines and we will plan to use a different airlines next time we plan a trip. read more

Terrible customer service, 89 calls on hold with a hour hold time, why not hire some customer service reps! flight attendants were very abrupt as well, my business class seat had a non functioning computer screen, no other seats open, flight crew assured me they made a note of this to be compensated on return from Reykjavik , no such log existed.. liars read more

Coming from Reykjavik yesterday (1 Aug) they mixed up our entire flights bags with those from a flight to NY. So when we arrived in DC - they told us to fill out a form and they'd call when our bags arrived from NY to DC. They said that would be about 8pm last night (they claimed the bags were already on a truck and en route). If the bags did arrive in DC they did not call us. They have not responded to emails to customer service, and here's a good one - they phone number customer service gave me to get the DC baggage desk is a private cell phone (the lady said i was about her 10th call today). So, they mixed up our bags (the entire flights!), did not call when bags at airport, do not answer emails, and the 800-number customer service gives out private cell phones to reach the airport baggage desk. Oh, by the way, that was after waiting 45 minutes (yes, 45 minutes) on hold for someone to answer the phone at customer service (then she was incredibly rude). After reviewing other reviews I am learning that my experience is normal, and I am preparing for a 20-30 day battle to find and get back my luggage, and that I may be lucky to get it back at all. My advice: if you use Iclelandair - do NOT check bags. Use carry on only. Pack light. If you have to check bags, use a different airline. read more

My minor son and I were involuntarily kicked off our return flight. I was told that we would receive 1200 Euros compensation (per EEA agreement). Six weeks later, I have not received the compensation and they have not responded to my messages. I've called the customer service line and was told to wait because they are very busy. read more

We were originally scheduled to fly back to Denver from Reykjavik on July 21,2016. My daughter got REALLY sick on July 19th, so I called Icelandair to see if we could change our ticket to return 2 days early. They said NO PROBLEM. The process is that we purchase $4000 of new tickets (we had already spent $4000 of our original tickets), then a couple weeks later they refund that money, minus the change fees of a couple hundred dollars for each ticket. (we had 4 tickets @ about $1000 each) The representative on the phone clearly stated to me that our refund amount would be about $3500. When we return back home, my daughter was to get a doctors note, and we would get reimbursed promptly. When we returned, she saw a doctor and we sent the doc's note to IcelandAir. We waited... and waited... and here is the timeline: July 26th: I actually sent the first email with doctors note attachment, then patiently waited for two weeks with no response. August 11th: I sent an email asking the status of the refund. August 15: I still had no response from IcelandAir, so I called and spoke with a representative, explaining our urgency. She told me to email to the refund@icelandair.com, and my request would be expedited. August 16th: IcelandAir emailed me, apologizing for the late reply, explaining that there was no doctors note attachment. There in fact WAS an attachment with my email; however, I'm pretty certain their email service was removing it on their end. I know this because I had BCC'ed another one of email addresses, and it was successfully received. August 22nd: I emailed IcelandAir again, checking on the status. August 23rd: IcelandAir told me there was STILL no doctors note attached. August 24th: I decided to place the doctors note in Dropbox and provided the link to IcelandAir. IcelandAir responded that the doctors note was successfully received. Sept 2: I had to ping IcelandAir AGAIN to check the status. Sept 3: I receive this email from them: "Your doctor´s certificate was sent to Refund Department 10 days ago so hopefully you don´t have to wait more than 2 weeks. It´s high season and it can take up to 8 weeks before seeing the amonut on your card account." Sept 4: I receive this email: "Hello Julie, I´m sorry for this inconvenien for you. Refund office is closed on weekends so i cannot contact them today. I will send this to Refund office and ask for quick response." ******************* Sept 12: I had to ping IcelandAir AGAIN to check the status. I then get THIS RESPONSE FROM THEM - THE REFUND AMOUNT IS WAY TOO LITTLE. Instead of a refund of about $3500, it's only a refund of $625!!!!!!! "I spoke to Refund office today. She told me at this tickets was refunded 9sep16 and it can take few days to show on your card statement. Refund was 75 usd,200usd, and 350 USD" *********************** I then question the refund amount: "Wait a minute - I thought the refund amounts should have been for the fare amounts MINUS the change fees? We are supposed to get refunds totaling about $4,000 USD, correct?" THIS IS THEIR RESPONSE: "Hello Julie, I am sorry I don´t know who you talked to but this is the refund you will have from your tickets. Kind regards, Inga Icelandair North America " FOLKS, THIS IS THE KIND OF CUSTOMER SERVICE YOU WILL GET FROM ICELANDAIR. DO NOT FLY WITH THEM!!! read more

AVOID AVOID AVOID if you have any mobility issues whatsoever! The airport in Reykjavic only has jetways at about half the gates and many flights arrive and depart far from any gates, so you have take a shuttle out and back. I walk with a cane, and my husband has a bad knee. In Rekjavick we had to use steep steps, in the rain, for both parts of the plane change. For the return I requested wheelchair assistance ahead of time, reconfirmed on checking, reconfirmed at the gate, guess what - no wheelchair. Didn't need one on arrival - there was a jetway. Reconfirmed again at departure gate. Got on shuttle, no wheelchair at the plane. Ground staff got the freight elevator loading supplies to get me onto the plane. Another problem- we were flying first class, again because of mobility issues. HELLO! Bulkhead seats do not have first class legroom! I'm 5'4", and I was cramped. Imagine how my 6'1" husband was doing. I realize this is a budget airline, but that doesn't give them a pass on disabled services, nor does it excuse them from providing the normal perks of first class (which is just about the same price as on a more comfortable airline). Never again. read more