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    Icehouse Cafe

    5.0 (1 review)

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    10 years ago

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    OroBianco Italian Creamery

    OroBianco Italian Creamery

    4.8
    (124 reviews)
    0.4 mi
    Locally owned & operated
    Family-owned & operated

    Best gelato in the United States! They also do coffee…read moredrinks- espresso, affogatos, etc..., Nice clean place. Friendly service. Get some!

    I've adjusted it to reflect what actually happened and made the sequence clearer…read more The shop was clean, welcoming, and the gelato itself was delicious. I'd definitely come back because the quality of the gelato was excellent. The only area that could use some improvement was the customer service flow. When we walked in, there was one employee working, a customer with three young children who was taking quite a while deciding on flavors, and another customer who appeared to be waiting to pay. I don't know how long he had already been waiting, but by the time he finally paid, he had nearly finished eating his gelato. While the family was still deciding, the customer herself kindly told us to go ahead and place our order so she wouldn't keep holding us up. We appreciated that gesture and stepped up to order. I ordered chocolate and stracciatella. When I asked for chocolate, the employee asked if I was sure and whether I'd had it before. She did offer me a sample, which was thoughtful, but it caught me off guard since I wasn't expecting to have to justify my flavor choice. I also asked if they had cones, and she said they didn't. She then asked what size cup I wanted. I replied that I'd like one scoop of each flavor, not realizing the scoop count and cup size were separate choices. It took a couple of exchanges before I understood what she meant. A little more explanation upfront would have made the ordering process much smoother. After our gelato was prepared, I expected we'd be able to pay and move on. Instead, the employee immediately went back to helping the family continue sampling and deciding on flavors before ringing us up. By the time we were finally able to pay, my husband had almost finished eating his gelato. The employee was genuinely friendly and patient, especially with the family, and I understand it's not easy managing everything alone. I just think some additional training on balancing multiple customers--such as quickly checking out customers whose orders are already complete before returning to someone who is still deciding--would make the experience much smoother for everyone. Overall, the gelato was delicious, the shop was clean, and I'd happily come back. I just hope the service flow improves because the product itself is definitely worth the visit.

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    Icehouse Cafe - tradamerican - Updated August 2026

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