Piper Heating & Cooling is by far the best HVAC company that we've ever used. They're professional,…read morefast, honest, respectful of other people's time and completely cleaned up after themselves, etc. Al and his team went above and beyond the call of duty. Al is also extremely knowledgeable and patient as he took the time to answer all of our questions (3 women have a lot of questions about boilers!). We felt like Al was a good friend by the time he was finished installing the 2 boilers at my 84 yr old mother's house after her basement was flooded and her boilers were under water. Oh and Piper's pricing was extremely reasonable (best price we received) too! We would highly recommend this company to anyone who is looking for friendly, awesome, and honest HVAC company.

I emailed asking a simple, reasonable question before booking: "Do you charge a fee to come out for…read morea service call?" Here's how Al Toscano (President/Operations) responded, in order: First reply: "No it's free!! We pay for the gas, the tech salary... will pick up some donuts and coffee for you if you like! Maybe some ice cream for your children too!... Also know if you're gluten-free, so we can get everything right!" Next reply: "Do you work for free? This is a service business!... Who is the dumbass? Get your shit together, because obviously you don't understand how the world works, or how business works..." Final reply: "It's going to be even COLDER when your heat doesn't work and you're fishing for someone to come out for free! So my advice to you is, get over to Costco and buy yourself some warm blankets!" All of this over one polite pricing question -- not a request for free work. I never got a straight answer, just escalating sarcasm and insults. Can't speak to their HVAC work, but I'd think twice before dealing with a company whose owner responds to a basic question this way.

AC would not work. Remm changed the capacitor which is a $12 part as I did some research later…read more Charged me over $400 for less than an hour job. Do you think it's reasonable or ripoff ???

Our interaction with Remm heating has been nothing but positive, from the first phone call up to…read morethe day they installed my water heater. They were very patient on explaining things and made sure to answer all of my questions. Service was quick and easy and from now on they are who I will continue to use for my plumbing and heating needs. I always go off of vibes when dealing with companies and they're vibe was great!, I felt comfortable and confident with the work they performed.

Great service. Will use them again. They were very polite, professional and skilled. I feel as if…read morethey gave a reasonable quote and the work they performed has lasted through the season, unlike prior service providers.

Furnace stopped working the night before. Used Yelp to get recommendations the next morning. Mike…read morethe owner was the first company to get back to me. He came a couple hours later and diagnosed the problem. He had drive to mfg to pick up the parts and came back pretty quickly and was able to repair my furnace. I did call around to a few other places and got quotes. He offered competitive rates and was patient in explaining everything that he was doing. I highly recommend using AirMax for your furnace repair and maintenance. Please note that they only take cash and checks. No credit card.

Hansson's A/C & Heating installed a ductless split system in our apartment within a day! Jimmy and…read morehis son did a great job. They are experienced professionals who take care of everything from start to finish. After installing the system, they even cleaned the apartment. Jimmy also went above and beyond to take care of our permits and I am grateful for all his help. In the beginning, when I was shopping for a contractor, I decided to choose them because they gave us an excellent price and explained everything very clearly. The other contractors charge extra for everything (installation, permits and warranty), so you need to make sure to ask them. With Jimmy and his crew, all the charges were included in the price. I would definitely reach out to them if I need their services and would recommend them to anyone who needs an A/C & Heating contractor.

I wish I could give 0 stars…read more I wanted a whole home humidifier installed in my apartment. Jim's son came next day and installed it back in October 2018. It never performed the way it should have, and Jim would not come take a look at it, only trouble shoot over the phone, and tell me Im doing it wrong. After calling the manufacturer, I was told the problem was that it was hooked up to the cold water line, when it needs to be on the hot water line. Took 3 months of back and forth and ignoring my calls for Jim to finally come and switch the line over at the end of January 2019. Almost immediately after entering my home to make the repair, Jim insulted me, saying I don't know anything about these units, and this is the first one in the thousands that he's installed that didn't work properly. He then over tightened the self piercing saddle valve (which I have since learned are against code in the state of New Jersey), causing it to leak. He became confrontational and blamed me for this leak. He then put some tape and puddy on the leak and got it to stop long enough for him to tell me I was all set and left. Sure enough 2 days later, I came home to puddles of water leaking from my HVAC closet. Jim wouldn't return my phone calls and I had to call in an emergency plumber to fix the situation. They told me that self piercing saddle valves are against code in NJ and are a cheap short cut from doing it right and prone to leaking. I paid over $700 to fix this and install the proper shut off valve, and remove the dead saddle valve on the cold water line. Also after installing this humidifier, my furnace now "short cycles", because its not getting enough air to the furnace as air is being borrowed for the humidifier. Ive called a real company to handle this problem. Overall Jim does not know which humidifier to install based on my HVAC needs. He cuts corner with parts that are against code and has created more problems that he solves. My advice call someone else, or at the very least dont let him put a self piercing saddle valve in your house.

Broke my heater igniter while replacing my air handler motor and gave a lot of attitude without…read moreeven evaluating the issue. Pass on this guy.

Service was amazing! My heat went out this morning and they were able to respond within the hour!…read more Completed the work and was up and running quickly. The service mechanic was very helpful with addressing any additional questions i had as well. Thanks!

worst company ever out of my own experience I've been trying with them for over 8 months to finish…read morea job and nothing has happened yet, they give you that sweet talk at the beginning until they collect the money upfront , once you pay them they don't pick up the phone and if they pick it by mistake they keep telling you next week, it's been going on for 8 months and they haven't finished the job they got paid for , worst company ever never use them out of my own experience, I even offered them to pay extra money just to finish the job you started and got paid for it and nothing my permit about to expire and they haven't close it yet , worst company ever never use this company

Very punctual and spot on the problems. Already addressed issues with two of my 3 PTAC units. I am…read morevery happy with the provided service. Thank you!

Sam was super professional and found the cause of my water heater problem within minutes and thanks…read moreGod we didn't need parts so he got it fixed.

He came once in January and kind of fixed our heater and couldn't fully program the thermostat. we…read morefind out when it was time to use AC. Called him and I told him it is still within a year please come and fix it. He came and had no knowledge of programing after using AI for almost two hours still couldn't and gave us a bill for 457$. Never use him please .no knowledge and high charges for the things he doesn't know about it. He sold a 25$ part at 450$ to us. Just be aware of him. DO NOT USE HIM DO NOT USE HIM DO NOT USE HIM

Found them through Thumbtack. Proteks was responsive at first but did not come up with actual…read moresolutions to the problem. They suggested what seems like normal maintenance, cleaning and changing the filter. They also charged an additional fee for finding them on Thumbtack. After this work was done, the unit broke down just short of two months later. When I called Proteks to take a look, they did fit me in their schedule for the next day. They suggested another expensive but piecemeal repair and because I wanted a second opinion, I asked them to hold off. They charged a higher service fee ($99) although they claimed they wouldn't charge the next time. The second (and third) opinion I received suggested that the repair would not solve the problem and would only be temporary. I called Proteks for an explanation, but they never called back. I ended up going with another company that will actually do the work to correct all the issues, which Proteks never offered. As a woman dealing with these issues, I feel taken advantage of because I'm relying on experts to assess the problem and come up with a solution, not a bandaid. I would not recommend.

Jax is rare one. a consummate professional -- very thorough, respectful, high integrity, high…read morestandards for his work. Packaged heat/cooling on the roof stopped blowing air. Came and did a full diagnostic and concluded a busted fan motor. Called his suppliers for a replacement part with reasonable pricing. Drove a few hours to pick up the part and returned to finish up. Went above and beyond, making sure it's done right; tied up loose wires, taped up dangling insulation and cleaned up when done. Also installed a c-wire to power my nest. I now understand the 5 star reviews on Thumbtack. You won't be disappointed.