Good thing I was informed ahead to book an appointment prior to arriving…read more This is the only way to be seen for an appointment at many locations due to the high demand for renewing drivers licenses, registering vehicles, accident claims and for obtaining provincial identification. I arrived 15 mins before my appointment like recommended. After I checked in, I took a seat and waited until they called my ticket number. I proceeded to my designated window and I had my task looked after in seven minutes. I'm sure this isn't the case often but I was lucky this day in early October. p.s. Give yourself plenty of time to find a parking spot if you're driving there. Spaces are scarce.

Before you came by, you have to register your appointment first by online. The entrance security…read morewill ask you. The receptionist lady with the glasses was super nice and friendly.

Once I got my PR card in the mail, I went here to get my BCID. I was not looking forward to doing…read moreso. I have dealt with the DMV in California, and only had horror stories. First off, five minute wait (with an appointment). The woman was so incredibly sweet and kind. Went super smooth. Got my ID in the mail like less than a week later.

The #1 piece of advice I have is to make an appointment. I've been here twice with an appointment…read moreand it was a 15-20 minute wait both times. They alternate between the appointment and non-appointment line and the non-appointment line was ten times longer in one case. That's around a three hour wait without an appointment! As with other ICBC offices, this one is hit or miss. Sometimes you get lucky and get someone who really wants to be helpful. Sometimes not. I was lucky on my second visit here to be rescued from a "customer is always wrong" employee who thought my number hadn't been called yet when it had been called. The guy kept telling me to wait for my number and sit back down, which would've meant that I lost my number and would have to make another appointment and come back later or wait for three hours as if I didn't have an appointment. Luckily, someone else saw that this person had no idea what they were doing and fit me in, but if they hadn't that would've been a very bad experience. It would be nice if there weren't employees here who do their best to be unhelpful. If this were a privately run shop, I'd give it one or two stars for employing people like that, but if you don't grade on a curve for government run services they'd all rate one or two stars, so I'll give this place three stars when compared to other governmental offices you might interact with.

I've been here for a few times to renew my license and service card. The staff members are friendly…read moreand helpful. The process was efficient. The interior was clean and tidy.

This is the best ICBC road test Centre But the need to get…read moreenough parking slots .........

Very disappointing and unfair road test experience at this location…read more Key concerns from my Class 7 road test: - The examiner did not introduce himself. - I experienced unwanted physical contact that made me uncomfortable. - The examiner seemed distracted and unprofessional during the setup. - I was told I missed shoulder checks, but he could not clearly explain when. - During reverse parking, I wanted to wait for a safer moment, but I felt pressured to start and was then blamed for it. - The supervisor I spoke with afterward was aggressive, dismissive, and condescending. I have done several road tests here because this location often has available appointments, but based on my experience, the assessment feels unfair and inconsistent. It honestly feels like people are being failed for unclear or subjective reasons, which forces them to pay and rebook. I would strongly suggest avoiding this location if possible.

I took my class 5 road test at this location due to its close proximity to the college I was…read moreattending at the time. Both the agent at the counter, as well as the examiner were very kind and polite. On two occasions during the test, we were delayed at railroad crossings by train traffic in the Grandview cut, so we had some opportunities to chat and pass the time. I passed the test and have my class 5 driver's license to this day. I am pleased that the wonderful workers at this location could play a part in the beginnings of my adult life.

ICBC RoadsafetyBC Commercial Drivers Medical Examination. After the age of 25 in B.C. anyone with a…read morecommercial drivers license class 1 through 4 will be required to undergo a medical exam and they will mailed a medical form to be completed by a Nurse Practitioner or Medical Doctor. The medical is required every 5 years, 3 years or every year depending on age. I received my medical form mailed to me and it was dated Sept 9, 2025, by the time I received the form in the mail it was around 2 weeks after that. The letter says I have 45 days to have the medical completed and the form faxed or sent in by the doctors office. My question is when does the 45 days start? If I receive the form 2 weeks after it's dated then does that mean I only have 25 days to get the medical exam done? ICBC RoadSafety BC should at least allow 90 days to have the medical completed. The other issue that I have been having problems with in BC is finding a medical doctor that is interested in doing the ICBC drivers medical exam. My current doctor is retiring, the previous doctor that I had my drivers medical exams are no longer taking any more patients. Various clinics that I'm calling I'm told there is long waiting lists, sorry we are not a walk in clinic, come in to fill out forms first then we will make an appt. None of the appts so far are right away. I decided to call Vancouver Coastal Health Richmond BC Urgent Care to see if I can come in to have my drivers medical exam done. I was recently told that they do not fill out any forms. I asked a Nurse Practitioner and was advised that they cannot because they do not know my medical history. That's not the requirement for filling out the drivers medical exam forms, the examination is separate and has nothing to do with history. How does anyone get a drivers medical exam done in BC when it appears that no doctor or practitioner is interested in doing the medical exam and filling out the forms first. This is a requirement by ICBC, maybe because of the doctors shortage they should cancel all medical exam requirements.

Melissa Leraci, Horrible customer service and attitude, completely degrading and rude to me as a…read moreyoung girl who got in her first accident and explained in my first email interaction with her that I am unsure of the whole process and will need extra explaining for some steps and still continued on to be extremely wrong and talk down to me and not tell me all the information she needs then replying harshly saying I need this and this not just this , I asked politely to explain in detail everything she needs from me n the first place and then she got even more rude and short, made this experience that already sucks to me so so much worse, Melissa Ieraci, I hippie she feels good about herself, talking down, Intimidating and just being flat out mean to a 21 year old girl, great job ICBC!

Took my road test. Driving instructor wear a heavy thick Covid-19 mask. Could not understand. His…read morewords were muffled. He said the test take 20 mins. He let me drive for 10 mins. Did 47 in a 50 limit. Said thats too slow doing 47 in a 50. Had to ask over and over what he was instructoring me to go. Got upset I used a back camera to backup into a tight parking spot. My instructor was Chinese. Having a thick Covid-19 mask makes it very difficult to understand. I did not wear a mask. Don't bother in Richmond. Goto Vancouver or Burnaby for road test.

xperience. My examiner was a man with brown skin tone who spoke quite fast with a strong accent,…read morewhich made it difficult for me to clearly understand his instructions. I had to ask him to repeat several times, but I did my best to follow his directions carefully. During the test, he strongly criticized me after I slowed down to 20 km/h right after passing a parked vehicle. I did so because there was an upcoming intersection with both left and right turns, and I was waiting for his direction. I also missed one shoulder check when turning right, but aside from that, I believe I performed well. The results paperwork also was not clear . He checked but didn't tell the reason . Camera was taken off by him I haven't had a proof that he was critusm. Though I accept the result of my test, I was very upset by the examiner's behavior afterward. He told me, "It's your fault, not mine," then tore up a copy of the test paper, placed it on the seat, and left the car without further explanation. His words and tone made me feel deeply disrespected and emotionally hurt. I would like to suggest that during road tests, examiners provide feedback or corrections after the test is completed--especially when the mistakes are related to skill, not safety hazards. Harsh criticism during the test can disrupt the applicant's concentration and confidence.

I have my road test there. The examiner failed me for no main reason. In the starting she said…read moreshe'll not say me to do anything that will break laws and then while the test she said me to pullover and do reverse driving, there was no fire hydrant, not any of the no-parking sign. and she failed me saying that there was illegal reverse driving there. I don't understand why there was illegal to reverse dive there. I don't get why she failed me. There was no such main reason. The examiner there was not that good from my exprience.

They're good at taking money but when you're in an accident why you're not at fault, they keep…read morescrewing you up. They don't even respond to your messages and take it vantage of their power.

Came here to renew my driver license. I was surprised to see such a long line up outside. They have…read morethree lines. One for people who have booked their test, one for walk in and one for appointment. I made an appointment so I didn't have to wait in the walk in line. Of course all this is during Covid times. The parking lot here is small. When I came, it was parked full, luckily there were lots of street parking. Service was quick when it's your turn. Nothing special here. It's just another ICBC.

I have Reservation but then was waiting gor 2 hrs for my turn. Its vesy bad way handlin the…read morecostumers

We had a great experience at the Bellingham driver's license office! My husband needed a new…read morelicense to reflect our updated address, and since he had already used his online renewals, he had to go in person for a vision test. We didn't have an appointment, but even as a walk-in, the entire process took less than 30 minutes. It wasn't very crowded, and the office was well-organized. There are clear signs explaining that appointments are prioritized, which is helpful to know, and the electronic screens keep you updated in real time so you always know your place in line and estimated wait time. The clerk who assisted my husband was friendly, efficient, and professional. Overall, we were very pleased with how smooth and stress-free the visit was. A surprisingly positive DMV experience!

When I had an appointment to change my address when I relocated.I was able to make an appointment…read moreeasily. I went to the earliest appointment I could and breezed in and out. Of course I didn't have to bring abunch of documents like you do now to prove your you. I mean a picture should do it. It would be helpful on this new requirements if they would tell you the specific documents to bring to prove your a citizenship like birth certificate. And certified marriage license. Anyway going back hopefully with all the correct documentation for my enhanced I hope. Its going to be awhile. But best DMV ever. Don't tell anybody my secret spot