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    Recommended Reviews - ICBC

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    Sarah S.

    On October 20th, my car was backed into while parked at the food bank, crushing the hood into the engine. After exchanging insurance information, I immedietly drove home and filed a claim with the erroneous assumption that the guilty party would do the same. She did not. I use my car for work, every day, and now that the hood of the car is crushed into the engine, I can not lift it to put in oil or perform basic maintenance. I have called ICBC every day to explain the fact that I am driving on borrowed time, (not being able to put oil in my engine), but they have stated that they "are sorry' but they can't move forward with my claim until they've given the other party 30 days to submit her claim. This is despite the fact that I have already submitted my claim, as well as procured witness testimony corroborating that the other driver (and her F150) backed into my Honda Civic. Now I am doing damage to my car by driving it without oil, on account that ICBC has deemed my car "driveable." I have tried many different ways of explaining to this hydra of beurocracy that just like a car needs gas to drive, so does it too need oil. So far I a have called 6 different agents, on six different days, explaining that I need my car for work, and am causing undue damage to it by leaving the oil and engine unmaintained. All of these talking heads have issued their apologies about my situation, and none of them have been able to suggest an alternative for me. I hope ICBC is willing to pay for the damage I will be doing to my "driveable" vehicle, in addition to the other damage, while they sit on their hands and chirp their sincerest apologies for being a feckless corporation.

    There's the screen, don't let your number pass you.
    Simon K.

    For anyone who needs to access one of these driver services offices for things relating to ICBC I have to give this place props... for the location. Located downstairs right across from the Staples in Bentall Centre it's probably the most accessible if you do not have a car, and somehow you are in the downtown area. The Burrard Skytrain station is a block away, and there is metre parking around (it's expensive down here!) but just easy to get to compared to their old location at the law courts. I had to come here to get my driver's license renewed (yup.. it's that time) and once you get down here, there's a ton of signs guiding you to their location. You queue up in the main line up so that the main reception gives you a number.. according to what your purpose is for, and then you wait. While waiting, there's two areas you can sit in, either on the left, or the right and then there are screens and a pinging noise to tell you they have changed the 'Letter' and 'number' to the person they are calling up next. So I came here around 3:45 PM... and it seemed to be packing up, waited a good 15 minutes before my number was called for.. but prior to that they don't just pass up numbers, they will try to call out whoever they were pinging by asking the crowd waiting again.. "going once, going twice...". Compared to other places where I've seen them just whip by, so that's a good thing. I eventually went to window 11 where the lady working identified me, checked over my id's and professionally dealt with my transaction. This year I was finally able to combine my health care card with my driver's license, as one of my cards was finally giving away with all the stress of the years of being in my wallet and cracking in half. $75 was charged.. and they take cash, debit, or credit.. and a temporary form for my license was given. I see they have a customer comment card in front of each window.. so they take customer service at a premium. I saw people smiling after passing their road test, people coming in for BC ID shots, renewals like myself and stuff like getting one of those N's for driving. It may not be a place you frequent but just know that this place is around to service you... and just in case you end up losing your ID... well you will be coming here... and now they let you review the mug-shot you just took that will be showing up on your ID... remember.. no smiling!

    Lisa Marie M.

    I somehow misplaced / lost my drivers licence. After searching through various handbags and other exotic locations, it was still missing. I called to ask what ID was needed since I did not have any photo ID ( where the hell is my passport ? ) I was told my Care Card and Birth Certificate were all I needed. I headed down around 11:15 am. I was hoping to beat the office crowd. There was a fairly long line up- but it went fast. I was given a slip with a number and told to wait in the seating area. This area is very clean - like super impressive clean ! There are lots of places to sit, a TV, and a child's play area. I waited 10-15 m . Got up to the window and it was simple and painless. Only 17$ for the replacement. Got a new photo, and they asked if I wanted to upgrade my MDP card with the new one. I did and that was free ( had the option for a separate card with photo or all inclusive on DL ) All in all this is defiantly one I'd go to again.

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    8 months ago

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    Actually wasn't that bad. Waited my turn and was called up pretty quickly. It was a nice surprise.

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    Page 1 of 2

    Review Highlights - ICBC

    I know they started including Care cards and drivers licenses however my DL doesn't expire until June 2018.

    Mentioned in 3 reviews

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    ICBC

    ICBC

    2.4(14 reviews)
    7.8 km

    I took my class 5 road test at this location due to its close proximity to the college I was…read moreattending at the time. Both the agent at the counter, as well as the examiner were very kind and polite. On two occasions during the test, we were delayed at railroad crossings by train traffic in the Grandview cut, so we had some opportunities to chat and pass the time. I passed the test and have my class 5 driver's license to this day. I am pleased that the wonderful workers at this location could play a part in the beginnings of my adult life.

    Very disappointing and unfair road test experience at this location…read more Key concerns from my Class 7 road test: - The examiner did not introduce himself. - I experienced unwanted physical contact that made me uncomfortable. - The examiner seemed distracted and unprofessional during the setup. - I was told I missed shoulder checks, but he could not clearly explain when. - During reverse parking, I wanted to wait for a safer moment, but I felt pressured to start and was then blamed for it. - The supervisor I spoke with afterward was aggressive, dismissive, and condescending. I have done several road tests here because this location often has available appointments, but based on my experience, the assessment feels unfair and inconsistent. It honestly feels like people are being failed for unclear or subjective reasons, which forces them to pay and rebook. I would strongly suggest avoiding this location if possible.

    Photos
    ICBC
    ICBC - Front of building~

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    Front of building~

    ICBC Expressway - Entrance. Near Bay

    ICBC Expressway

    3.6(22 reviews)
    11.3 kmMetrotown

    Once I got my PR card in the mail, I went here to get my BCID. I was not looking forward to doing…read moreso. I have dealt with the DMV in California, and only had horror stories. First off, five minute wait (with an appointment). The woman was so incredibly sweet and kind. Went super smooth. Got my ID in the mail like less than a week later.

    The #1 piece of advice I have is to make an appointment. I've been here twice with an appointment…read moreand it was a 15-20 minute wait both times. They alternate between the appointment and non-appointment line and the non-appointment line was ten times longer in one case. That's around a three hour wait without an appointment! As with other ICBC offices, this one is hit or miss. Sometimes you get lucky and get someone who really wants to be helpful. Sometimes not. I was lucky on my second visit here to be rescued from a "customer is always wrong" employee who thought my number hadn't been called yet when it had been called. The guy kept telling me to wait for my number and sit back down, which would've meant that I lost my number and would have to make another appointment and come back later or wait for three hours as if I didn't have an appointment. Luckily, someone else saw that this person had no idea what they were doing and fit me in, but if they hadn't that would've been a very bad experience. It would be nice if there weren't employees here who do their best to be unhelpful. If this were a privately run shop, I'd give it one or two stars for employing people like that, but if you don't grade on a curve for government run services they'd all rate one or two stars, so I'll give this place three stars when compared to other governmental offices you might interact with.

    Photos
    ICBC Expressway - This is about half the people who were in line. Make an appointment to avoid the long line!

    This is about half the people who were in line. Make an appointment to avoid the long line!

    ICBC Expressway - App available~

    App available~

    ICBC Expressway - Windows BSOD~

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    Windows BSOD~

    ICBC - Entrance

    ICBC

    2.2(21 reviews)
    12.2 kmGolden Village

    xperience. My examiner was a man with brown skin tone who spoke quite fast with a strong accent,…read morewhich made it difficult for me to clearly understand his instructions. I had to ask him to repeat several times, but I did my best to follow his directions carefully. During the test, he strongly criticized me after I slowed down to 20 km/h right after passing a parked vehicle. I did so because there was an upcoming intersection with both left and right turns, and I was waiting for his direction. I also missed one shoulder check when turning right, but aside from that, I believe I performed well. The results paperwork also was not clear . He checked but didn't tell the reason . Camera was taken off by him I haven't had a proof that he was critusm. Though I accept the result of my test, I was very upset by the examiner's behavior afterward. He told me, "It's your fault, not mine," then tore up a copy of the test paper, placed it on the seat, and left the car without further explanation. His words and tone made me feel deeply disrespected and emotionally hurt. I would like to suggest that during road tests, examiners provide feedback or corrections after the test is completed--especially when the mistakes are related to skill, not safety hazards. Harsh criticism during the test can disrupt the applicant's concentration and confidence.

    Honestly from checking in without an appointment to checking in the next day with an appointment…read morethe staff were friendly and efficient. A real pleasure. Thank you!

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    ICBC
    ICBC - Not that busy ~

    Not that busy ~

    ICBC - Wed 9-ish

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    Wed 9-ish

    Driver Licensing - Now serving wait for your number.

    Driver Licensing

    3.9(11 reviews)
    71.6 km

    We had a great experience at the Bellingham driver's license office! My husband needed a new…read morelicense to reflect our updated address, and since he had already used his online renewals, he had to go in person for a vision test. We didn't have an appointment, but even as a walk-in, the entire process took less than 30 minutes. It wasn't very crowded, and the office was well-organized. There are clear signs explaining that appointments are prioritized, which is helpful to know, and the electronic screens keep you updated in real time so you always know your place in line and estimated wait time. The clerk who assisted my husband was friendly, efficient, and professional. Overall, we were very pleased with how smooth and stress-free the visit was. A surprisingly positive DMV experience!

    When I had an appointment to change my address when I relocated.I was able to make an appointment…read moreeasily. I went to the earliest appointment I could and breezed in and out. Of course I didn't have to bring abunch of documents like you do now to prove your you. I mean a picture should do it. It would be helpful on this new requirements if they would tell you the specific documents to bring to prove your a citizenship like birth certificate. And certified marriage license. Anyway going back hopefully with all the correct documentation for my enhanced I hope. Its going to be awhile. But best DMV ever. Don't tell anybody my secret spot

    Bellingham Auto Licensing - This location is closed after 40 years in the same location.

    Bellingham Auto Licensing

    4.0(7 reviews)
    77.0 km

    Saturday at 10 a.m. it wasn't busy, I was two numbers away, waited only minutes. The lady at the…read morecounter was kind, polite, and perfectly conversational. She explained everything clearly, and the transaction took only as long as efficient actions required . Best DOL experience ever!

    I moved to Bellingham from Tampa, FL about two month ago, and I am still being told that I need new…read moredocuments every time I go back to this place. It's been about the 5th time I've gone back and today they told me I need another two documents signed and notarized by my parents that live in Florida. To be fair the people working are not bad people, but I really wish they could've just told/given me all the documents I need in order to change my plates and tabs. It takes about two hours for my parents to drive to the place in order to get something notarized and now they have to do it again. Also my insurance runs out in about a week, which is ridiculous because if they just gave me everything at once then I could've probably gotten everything at least a month before. This is also not completely their fault tho, hence why it is a 2 star. Since USPS gave me an incorrect change of address the first time around, and the second one came late as well. I'm sorry to the staff there but this whole mess has made me more stressed than I have ever been during University. Why isn't there like a full list that you can give us to complete? I saw that another review had a similar problem as well, like why? Why would you want us to come back a handful of times? Sorry for the rant but this is my honest review.

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    Bellingham Auto Licensing

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    ICBC - departmentsofmotorvehicles - Updated May 2026

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