I've been here for a few times to renew my license and service card. The staff members are friendly…read moreand helpful. The process was efficient. The interior was clean and tidy.

This is the best ICBC road test Centre But the need to get…read moreenough parking slots .........

Very Disappointing Experience…read more I passed everything during my road test, including the parts I was asked to do, and I genuinely believe I completed the 360° check correctly. However, the examiner still failed me specifically for the 360° check. What made the experience even more frustrating was how I felt I was treated throughout the test. I left feeling like I was not given a fair evaluation and that I was being judged differently because of my background. The examiner was a white man, and the way I was treated made me seriously question whether bias played a role in the decision. Failing someone is one thing when there is a legitimate reason, but failing someone over something they actually completed is extremely frustrating and unfair. People spend a lot of money and time preparing for these tests and deserve to be evaluated objectively and respectfully. I would strongly recommend reviewing how these tests are being conducted and how examiners are making these decisions. I hope nobody else has to leave an ICBC test feeling the way I did.

Very disappointing and unfair road test experience at this location…read more Key concerns from my Class 7 road test: - The examiner did not introduce himself. - I experienced unwanted physical contact that made me uncomfortable. - The examiner seemed distracted and unprofessional during the setup. - I was told I missed shoulder checks, but he could not clearly explain when. - During reverse parking, I wanted to wait for a safer moment, but I felt pressured to start and was then blamed for it. - The supervisor I spoke with afterward was aggressive, dismissive, and condescending. I have done several road tests here because this location often has available appointments, but based on my experience, the assessment feels unfair and inconsistent. It honestly feels like people are being failed for unclear or subjective reasons, which forces them to pay and rebook. I would strongly suggest avoiding this location if possible.

Once I got my PR card in the mail, I went here to get my BCID. I was not looking forward to doing…read moreso. I have dealt with the DMV in California, and only had horror stories. First off, five minute wait (with an appointment). The woman was so incredibly sweet and kind. Went super smooth. Got my ID in the mail like less than a week later.

The #1 piece of advice I have is to make an appointment. I've been here twice with an appointment…read moreand it was a 15-20 minute wait both times. They alternate between the appointment and non-appointment line and the non-appointment line was ten times longer in one case. That's around a three hour wait without an appointment! As with other ICBC offices, this one is hit or miss. Sometimes you get lucky and get someone who really wants to be helpful. Sometimes not. I was lucky on my second visit here to be rescued from a "customer is always wrong" employee who thought my number hadn't been called yet when it had been called. The guy kept telling me to wait for my number and sit back down, which would've meant that I lost my number and would have to make another appointment and come back later or wait for three hours as if I didn't have an appointment. Luckily, someone else saw that this person had no idea what they were doing and fit me in, but if they hadn't that would've been a very bad experience. It would be nice if there weren't employees here who do their best to be unhelpful. If this were a privately run shop, I'd give it one or two stars for employing people like that, but if you don't grade on a curve for government run services they'd all rate one or two stars, so I'll give this place three stars when compared to other governmental offices you might interact with.

ICBC is a monopoly in British Columbia. What is the incentive for them to try at all? They rip us…read moreoff at any opportunity. I personally pay extra for my car insurance so I don't have to give them as much money. Of course you have to give them some of your money if you want the privilege of driving a car. They are driving me close to insanity. I feel like crying

Closed on a weekend when most of us poor working people need to renew or licences.read more

Went to ask a quick question of the person who asks why you are there and gives out a number and…read moreshe rudely just said take a number without listening. They need to get rid of the employees that hate their job which it seems to be the majority of the people who work there.

Personable competent personnel providing a necessary service…read more Clean environment with seating & good "notifications" available.

Saturday at 10 a.m. it wasn't busy, I was two numbers away, waited only minutes. The lady at the…read morecounter was kind, polite, and perfectly conversational. She explained everything clearly, and the transaction took only as long as efficient actions required . Best DOL experience ever!

I moved to Bellingham from Tampa, FL about two month ago, and I am still being told that I need new…read moredocuments every time I go back to this place. It's been about the 5th time I've gone back and today they told me I need another two documents signed and notarized by my parents that live in Florida. To be fair the people working are not bad people, but I really wish they could've just told/given me all the documents I need in order to change my plates and tabs. It takes about two hours for my parents to drive to the place in order to get something notarized and now they have to do it again. Also my insurance runs out in about a week, which is ridiculous because if they just gave me everything at once then I could've probably gotten everything at least a month before. This is also not completely their fault tho, hence why it is a 2 star. Since USPS gave me an incorrect change of address the first time around, and the second one came late as well. I'm sorry to the staff there but this whole mess has made me more stressed than I have ever been during University. Why isn't there like a full list that you can give us to complete? I saw that another review had a similar problem as well, like why? Why would you want us to come back a handful of times? Sorry for the rant but this is my honest review.

fourth and final crossing today and it's easy peasy lemon squeezy just like the first! compared to…read morePoint Roberts this is a sprawling installation with eight lanes for smaller passenger-type vehicles plus a separate facility to the east for larger and oversized vehicles. the whole process took maybe twenty minutes from the widening of the road to navigating the gantlet and leaving the compound which didn't seem unreasonable. apparently the staff are satisfied with my reasons for being here, the agent I spoke with even congratulated me on successfully completing my mission, how cool is that? I hope they read and enjoy my stories...

Driving over the border between the USA and Canada via Blaine, Washington, was not bad at all!…read more We showed our passports and answered a few questions such as: Where are you from? Do you have a gun? Are you leaving anything in Canada? How long are you staying? Where are you going? The only thing that stood out was that I had to take my passport cover off of my passport. Other than that, it was smooth sailing!

Surprisingly long wait considering that they allow you to make appointments. I made an appointment…read moreonline and it still took 45 minutes to get in and out. But at least I had an appointment; the line for people without an appointment looked like it might've been 2-3 hours long. Make an appointment if you're coming here! The bigger problem was that, either the requirements for getting a driver's license are listed incorrectly on the website or the person I talked to didn't understand the requirements. I brought in a set of documents that the website says are acceptable, but the person I talked to said that those documents weren't what I needed and that I needed something else! I'm not sure if I should try again to see if I get someone who agrees with the website or if I'm actually required to do this thing that the website says is optional. Either way, I'm in for at least one more visit to an ICBC office during the covid pandemic where I hang out in a room with thirty to forty other people, almost none of whom will be wearing masks. There seems to be a lack of clarity over what documents are actually required at ICBC. I actually tried calling the ICBC number to see what they had to say. After waiting on hold for 50 minutes, I got a third response that was inconsistent with what the person at the desk told me and what the website says!

ICBC RoadsafetyBC Commercial Drivers Medical Examination. After the age of 25 in B.C. anyone with a…read morecommercial drivers license class 1 through 4 will be required to undergo a medical exam and they will mailed a medical form to be completed by a Nurse Practitioner or Medical Doctor. The medical is required every 5 years, 3 years or every year depending on age. I received my medical form mailed to me and it was dated Sept 9, 2025, by the time I received the form in the mail it was around 2 weeks after that. The letter says I have 45 days to have the medical completed and the form faxed or sent in by the doctors office. My question is when does the 45 days start? If I receive the form 2 weeks after it's dated then does that mean I only have 25 days to get the medical exam done? ICBC RoadSafety BC should at least allow 90 days to have the medical completed. The other issue that I have been having problems with in BC is finding a medical doctor that is interested in doing the ICBC drivers medical exam. My current doctor is retiring, the previous doctor that I had my drivers medical exams are no longer taking any more patients. Various clinics that I'm calling I'm told there is long waiting lists, sorry we are not a walk in clinic, come in to fill out forms first then we will make an appt. None of the appts so far are right away. I decided to call Vancouver Coastal Health Richmond BC Urgent Care to see if I can come in to have my drivers medical exam done. I was recently told that they do not fill out any forms. I asked a Nurse Practitioner and was advised that they cannot because they do not know my medical history. That's not the requirement for filling out the drivers medical exam forms, the examination is separate and has nothing to do with history. How does anyone get a drivers medical exam done in BC when it appears that no doctor or practitioner is interested in doing the medical exam and filling out the forms first. This is a requirement by ICBC, maybe because of the doctors shortage they should cancel all medical exam requirements.

Took my road test. Driving instructor wear a heavy thick Covid-19 mask. Could not understand. His…read morewords were muffled. He said the test take 20 mins. He let me drive for 10 mins. Did 47 in a 50 limit. Said thats too slow doing 47 in a 50. Had to ask over and over what he was instructoring me to go. Got upset I used a back camera to backup into a tight parking spot. My instructor was Chinese. Having a thick Covid-19 mask makes it very difficult to understand. I did not wear a mask. Don't bother in Richmond. Goto Vancouver or Burnaby for road test.

xperience. My examiner was a man with brown skin tone who spoke quite fast with a strong accent,…read morewhich made it difficult for me to clearly understand his instructions. I had to ask him to repeat several times, but I did my best to follow his directions carefully. During the test, he strongly criticized me after I slowed down to 20 km/h right after passing a parked vehicle. I did so because there was an upcoming intersection with both left and right turns, and I was waiting for his direction. I also missed one shoulder check when turning right, but aside from that, I believe I performed well. The results paperwork also was not clear . He checked but didn't tell the reason . Camera was taken off by him I haven't had a proof that he was critusm. Though I accept the result of my test, I was very upset by the examiner's behavior afterward. He told me, "It's your fault, not mine," then tore up a copy of the test paper, placed it on the seat, and left the car without further explanation. His words and tone made me feel deeply disrespected and emotionally hurt. I would like to suggest that during road tests, examiners provide feedback or corrections after the test is completed--especially when the mistakes are related to skill, not safety hazards. Harsh criticism during the test can disrupt the applicant's concentration and confidence.