Great location for both parking and washrooms. Very efficient staff with warm friendly…read moreassistance. Even when very busy the atmosphere is orderly quiet and staff patient.

Needed passport simplified renewal, had paperwork all ready, arrived on a Monday forty minutes…read morebefore opening, got in line of about 35 people, no one had appointments, doors opened at 0830h and I was out at 0907AM. Said I'd get passport two weeks later in mail. Seems pretty good to me.

Not sure what to say about Service Canada. Precovid, it was not so bad. I showed up and I saw a…read morelong long long line up out the door. I was told that if you are standing here, it will take 4+ hours and given the time I showed up, I will very likely not make it inside before the close. Service Canada has became so chaotic now. I don't recommend showing up unless you really needed to get an issue resolved in 2022. I will wait till all the Covid backlogs are done before going back maybe 2023 or 2024. My issue is an error that they made and can be corrected anytime. If you ask me why did I not mail my issue in? Did that and it was lost.

Every Service Canada location could learn a thing from the winners at the Kingsway location in…read moreVancouver BC. Specifically Loariane, Angie, Bupinder. These folks went above and beyond and their energy level especially first thing in the moment makes me a proud Canadian served by a strong governmen. Well done!

Straight forward visit with the citizenship officials this morning. Everyone was calm and…read morecourteous. Instructions were clear. The line to enter started forming early; once the doors were open people continued to line up for the elevator to the second floor. Tip: there is a stairwell to the right once you enter which will get you to the second floor faster than the elevator. Also, no food or drinks are allowed in the waiting room or testing room. You can bring personal items however, to stow under your seat.

The officer who took our case was super nice and efficient. So were the test admin people. Study…read morehard and you will pass! However, The commissaire who gave all the info to walk ins was a tall, white haired man with a mustache. He was one of the rudest people I have ever seen, telling people off while pointing his finger, telling people where to sit being rude, being impatient with people asking questions about where to drink water, giving out wrong information etc. He wasnt rude to us, but to so many people for 2 hs we were there. It was a happy day but his bad vibe kind of soured the experience a bit. Honestly such a paradox since in Canada we try to be corteous to each other. Fingers crossed when its our Oath ceremony, or your turn to take the test he wont be there.. PS also take a water bottle, no water fountain while you wait

Good thing I was informed ahead to book an appointment prior to arriving…read more This is the only way to be seen for an appointment at many locations due to the high demand for renewing drivers licenses, registering vehicles, accident claims and for obtaining provincial identification. I arrived 15 mins before my appointment like recommended. After I checked in, I took a seat and waited until they called my ticket number. I proceeded to my designated window and I had my task looked after in seven minutes. I'm sure this isn't the case often but I was lucky this day in early October. p.s. Give yourself plenty of time to find a parking spot if you're driving there. Spaces are scarce.

Before you came by, you have to register your appointment first by online. The entrance security…read morewill ask you. The receptionist lady with the glasses was super nice and friendly.

Passport replacement in under an hour. First you must have your paperwork prepared and the ability…read moreto pay the fees. Basically, if you do your part they will carefully and efficiently do theirs. It was a smooth and easy process.

Came here for some notarial service for work. I must say the security is even tighter than the US…read moreterminal custom security. I am glad I arrived 30 mins early to go through the whole security process. You are only allowed into the facility if you have a passport. The security checks starts even before you enter the building. The guards downstairs will go through your bag, lock up your cell phone, usb, etc. Then you are brought to another floor for another bag check, xray check and metal detector check. Once the checks are completed, another guard will bring you to another floor via elevator and there you meet another guard who will bring you to where you need to go. It's a very unique experience. The whole process to get a form notarized do take longer than I would like. The staff are friendly and I guess you feel safe inside since there are so many security guards.

Thank you very much for the very smooth transaction !...very nice and accommodating people ,clean…read moreoffice ,otsukare samadeshita!

Morning : application only…read more Afternoon : pick up only The building security will lock entrance on ground floor at 4pm and you need to ask the open it.

Once I got my PR card in the mail, I went here to get my BCID. I was not looking forward to doing…read moreso. I have dealt with the DMV in California, and only had horror stories. First off, five minute wait (with an appointment). The woman was so incredibly sweet and kind. Went super smooth. Got my ID in the mail like less than a week later.

The #1 piece of advice I have is to make an appointment. I've been here twice with an appointment…read moreand it was a 15-20 minute wait both times. They alternate between the appointment and non-appointment line and the non-appointment line was ten times longer in one case. That's around a three hour wait without an appointment! As with other ICBC offices, this one is hit or miss. Sometimes you get lucky and get someone who really wants to be helpful. Sometimes not. I was lucky on my second visit here to be rescued from a "customer is always wrong" employee who thought my number hadn't been called yet when it had been called. The guy kept telling me to wait for my number and sit back down, which would've meant that I lost my number and would have to make another appointment and come back later or wait for three hours as if I didn't have an appointment. Luckily, someone else saw that this person had no idea what they were doing and fit me in, but if they hadn't that would've been a very bad experience. It would be nice if there weren't employees here who do their best to be unhelpful. If this were a privately run shop, I'd give it one or two stars for employing people like that, but if you don't grade on a curve for government run services they'd all rate one or two stars, so I'll give this place three stars when compared to other governmental offices you might interact with.

Burnaby City Hall is huge. They even have a cafeteria inside the building. Most people pay property…read moretaxes online or at the bank. There is 2 hours free parking onsite along with street parking. Burnaby City Hall is also located right beside the police station.

Out for a morning drive and lunch Sunday. Dropped off some property tax forms at 'Burnaby City…read moreHall'. For us, a very 'quick & easy', no parking, and no waiting process. We used the 'Drop Box' setup (available 24/7), located just outside the parking lot, accessed via the drive by roadway into, and in front of City Hall's main entrance. Nice setup!!