After using this business and being pleased with their service, especially the Service Writer,…read moreAndres. I returned for a transmission flush and two tires. What troubled me was seeing my car being driven away by a mechanic. I asked Andres why this occurred, and he said "I have no idea. I will ask him." The manager, Kathy/Cathy came out and tersely told me that the mechanic was doing a "Test drive" and that they do this before and after they work on a car. That is nonsense! I have had tires put on, brakes done, and fluid changes before but there was never a test drive. And Kathy/Cathy was quite "Snappy" with me because I saw my car being driven away. The gentleman who I was working with, Andres, didn't know why the mechanic drove away, and next, I was being fed a line of B.S. Superior Tire has lost my business and that of two associates who referred me to Superior Tire. I cannot, in good faith, recommend this business.

We needed tires for our travel trailer. After checking with Les Schwab, we priced the same tires…read moreat STS and decided this was the place we'd get the new tires. To begin with, we could get in 2 hours earlier and on our way sooner. Fella at the counter told us we could have them installed when they opened a 7am and be on the road shortly after. Well, we arrived at 7am and the alleyway where we needed to pull in was blocked with their trucks. It took about a half an hour to get all the trucks moved out of there and for us to pull in. The young man who installed our tires was friendly, efficient and did a fast job. It took another half an hour to get those tires on. We would definitely stop by here first if we need tires in the future ... but might wait until 7:30 before we arrived.

The manager wanted a set of rims i had to resale. I should have known better given his appearance,…read morebut I figured what's a 100$. He gave me a in store credit of 100$ and twice I've went to collect on that in store credit only to be told he already gave me the in store credit, then saying he could only give me 100$ in labor and not a used tire like we had originally agreed. Needless to say this dude is not honest and will sell you drugs if you ask right.

These guys are a joke. They straight up told me they couldn't dismount my old tires and mount new…read moreones because they were to big. We are talking stock tire size, not some crazy 48" swampers. Went to T&T and had them put on no problem. We all got a chuckle out of a tire shop refusing to do tire shop stuff.

They make you wait, they do a poor job, and they put parts on and never call for your approval…read more Excuses fly off the front desk as to why parts and labor is so high. Everyone can look up parts and labor and they charge 3-4 times the normal and use cheap chinese parts to boot.

I bought my tires from discount tire in Vancouver. I got a nail in my tire and put a plug in it as…read morea temporary fix. Drove an hour down to there shop to get it fixed. They refused and only gave me the option of replacing the tire. Took the tire to T&T tire in Kelso. They just fixed it with a patch. You can still get customer service at this place. They earned my business. I'm going there for my next set of tires in the spring.

I was in town from out of state and my tire was reading "low pressure". The guys at Tire Factory…read morewere so kind and helpful. They helped me out and got me back on the road quickly. I was impressed with their service and kindness. THANK YOU!

Not a reflection of service but a reflection of their character. After having to make an emergency…read morestop to help after one of our kids was having an issue in the back seat they came out and helped us. They offered us snacks and food and made sure that we were ok. They could have easily just sat back and continued their work. But they made sure that we were taken care of even though we were not a customer. Thank you for your help

I needed a tire on a used car that I had just purchased. I showed up about 15 minutes before they…read morewere going to close. They found me a used tire that matched the tread of my other tires. They were fast, friendly and very reasonably priced.

I would strongly recommend thinking twice before using Northwest Tire Shop LLC…read more My husband has been a repeat customer since 2024 -- they know him by face and even recognize his car when we call. He's given them a lot of business and referred multiple people there, which makes this situation even more disappointing. Recently, we found out our vehicle (2009 Mercedes C300 4MATIC AWD) had been set up with mismatched tire sizes side-to-side on both axles. This is not just a minor issue -- it's unsafe for AWD vehicles and can cause serious damage to the drivetrain, including the transfer case. We only discovered this after our car started having problems and warning lights (ABS/ESP) came on. We paid $300 for a diagnostic, and the mechanic immediately identified the tire setup as the cause and explained how damaging it is. At this point, the vehicle is not being driven because we do not want to risk further damage to the drivetrain or potentially cause the transfer case to fail completely. We also chose not to adjust or move the tires ourselves because we wanted the shop to see the issue exactly as it was left after their installation. Even attempting to rearrange the tires now would not properly fix the issue, because the tread has already worn unevenly from being driven in the incorrect configuration -- which can still cause problems for an AWD system. When we brought this to the tire shop, we were not asking for reimbursement for the diagnostic -- we simply asked them to correct the issue. Instead, we were told it couldn't be their fault and were asked to pay for new tires And they would cover half of them but then also refuse to put the tires on our car. If they were to do that. Which would mean we would have to go pay somebody else to do so and have our card towed twice since it is currently not drivable without causing more stress to the vehicle and risking more problems happening. This isn't the first issue either: Previously, one of their employees broke a tire pressure sensor and attempted to hide it using a zip tie. At first they denied it, but after reviewing their cameras, the employee admitted it and it was fixed. There is also now physical damage where the tire has been rubbing against the strut due to incorrect sizing and placement. Despite all of this, they are refusing to take responsibility and want us to pay again. We tried to handle this respectfully and give them the chance to make it right, but instead we were blamed and dismissed. At this point, we are considering small claims court due to the costs and damage caused. If you have an AWD vehicle especially, I would be very cautious. This situation could have led to major mechanical failure or loss of vehicle control. Very disappointing experience from a shop we trusted and supported.

Unfortunately, I got a flat, as in flat as a pancake, tire on the way up to Kelso to watch my…read moregrandkids. They got me in and put a new tire on before my 2 year old grandson got bored. Which is a rare thing. Lol. Highly recommend.

This is the second time I've had to bring my car in for service. They have exceptional staff, great…read moreat communicating, and very knowledgeable with what they do. Thank you Ken! You're a lifesaver! (You guys saved me from the horrible service or I mean lack of service at the Bud Clary Hyundai dealership). I will forever bring my vehicles to this shop. Very honest and trustworthy. If I could give 10 stars I would. -Thanks so much! Amy Woodard

I brought my car in to check for something in my tire. Had 5 cars in front of us. 6 employees…read morestanding behind counters at one time so there are at least 6 employees here. 2 hours later and I'm still waiting. Almost every car in front of me of us was also in for a flat tire- it's not like they are changing breaks and putting 4 new tires on each car... ridiculously slow. Will not be back. Multiple employees playing on phones and showing eachother memes. Management should take a look at their cameras.

I had less schwab on ocean beach replace a ball joint on my ram 1500. In less than 27,000 miles the…read moreball joint failed. When they replaced my failed ball joint I found out it was a serviceable ball joint. Meaning it needed to be greased or it would fail. When less schwab replaced my first ball joint they told me it was a non greasable ball joint. When I talked to the manager that I think the part failed because they failed to grease it at my tire rotation, he told me it was just a bad part and if they would have grease it at my tire rotations if would have ruined the ball joint by over greasing it. But if you go to the Moog website they recommend greasing every oil change. And the ball joint has a relief on it to prevent over greasing. So don't trust them if they say it doesn't need greasing. It cost me another 300 dollars to replace the part they failed to grease.

Wednesday afternoon day before Thanksgiving and its raining hard driving down to Portland Or. and…read morewe get a flat tire. Pull over get to gas only station. Get spare tire on 3pm. Hole in the tire. Called Les Schwab on Industrial- get on our way. Arrived at 4. Thankfully tire was fixable. Fit us in. Polite- empathize with the holidayi traffic. Very reasonable repair cost. TOTALLY had a positive experience!! Thanks crew!

Had a rotation and alignment done at Les Schwab's Ocean Beach store- it was messed up royally. Car…read morepulled to the right so bad I fought to keep it on the road and the steering wheel was tweaked to the right and not center. Obviously I did not take it back to the place that screwed it up so I called Les Schwab on Industrial Way and they fixed the alignment and rotation in an hour. Good job done at Industrial Way Les Schwab- thanks! Chuck