Great service all around. Friendly at front desk, helped with local commute while the car was in the shop for the day, diagnosed the problem and fixed it same day. Didn't bombard me with extra services, and everything that was offered was explained with the clear choice to opt in or out. read more

Terrible experience. My significant other was recommended to use these guys. We should have known when some lady was rude to us on the phone. My significant other said while there, some Emilia or Emily was extremely disrespectful and rude. Stay away. read more

I give two stars only because they do good work. I give them NO stars on their pricing. I shopped the part they replaced for $99.00 and found, online, prices ranging from $9.99 to $39.99. The high end prices came from the dealer (GM) and NAPA, both reputable suppliers. I called and asked how a $39.99 part came to $99 on my bill. The response was that shops are in the practice of adding additional markup to the parts. I questioned the almost triple the highest amount I found. \They could not say why such inflated prices were charged of did they offer and satisfaction. I was told the manager would call me to discuss but I have not heard from him. Don't get mewrong...they are very thorough and do excellent repair work. Their labor prices seem a bit high bit I understand the need to charge these prices. I just don't feel that the amount they inflated the cost of the part is fair or even good practice. I will be finding a new repair shop. read more

These folks are absolutely fantastic. I had a bunch of work done on my old Buick just because I figured it would be cheaper to keep that running than buying another car the way the market is right now. They were thorough, honest and up front, very friendly and got the work done in a timely manner. Had the car running like a dream. Unfortunately ended up having some issues with my transmission a few weeks later. Had to bring it in again (no appointment) and they had it fixed up same day for no charge. Really wonderful people over there I don't think I would take my car anywhere else in Longview. read more

BE CAREFUL LADIES AND THOSE WHO DONT HAVE MUCH KNOWLEDGE IN CARS. I have been going to Esty's since November 2021. They were the first mechanic I saw with best reviews since I had just moved up to Longview WA a few months prior. All my needs were being met and everything seemed fine UNTIL these two things occurred: 1. They quoted me $700 to replace my downstream o2 sensor. I asked why so much and they said it was a difficult procedure to get in there and change it. Luckily, I became friends with a coworker whom she got her husband to replace the o2 sensor at home in 1 HOUR. And I watched the whole process being done and he reached in there like it was nothing. So what? Etsy was going to buy my $130 o2 sensor and charge me $570 for an hour of labor??? I'm confused. 2. I let them change my oil for me and thank goodness I worked at an auto parts shop for 2 years because my car takes full synthetic and I know for a fact that synthetic vehicles can have oil changes every 5,000 miles but why did Etsy put on my tag that I had to go back to them at 3,000 miles like it was regular non-synthetic oil?? If I was just a regular jo who didn't know the difference I would have just "trusted my mechanic." Overall...Esty's did me good to begin with and so I'll give them the 3 stars...but I'm seeing my relationship with them as a client fade away because now I feel as though I'm just a customer they almost took advantage of. I would love a good explanation as to why these two things happened the way they did because there were times I felt satisfied and cared for by the Esty's staff...now I'm questioning all that. read more

The best place to take your vehicle. Always my go to. Recently my car broke down, sadly and unexpectedly, my motor had gone out. I was ready to send it to the junk yard. With the advice of this amazing place I contacted Kia. After a few tests at Vancouver dealership I have new motor at no cost to me. I would have never known this if it wasn't for wonderful employees of this shop. read more

Normally only read reviews, not write them. However, this may be of interest to some considering Esty's for their auto care needs. Sorry for the length. I had an odd noise that needed properly diagnosed and dropped of our car on a Thursday. Unfortunately, hunch was right.... Timing chain needed replaced in 2008 Sorento. It is a beast of a job and the quote came back the next day confirming the task is laborious and time consuming. I decided to hold off for now while looking into other options and to please button up everything and paid for their services on my way to work in a rental. Said I would be by that night to pick up the vehicle when I had a ride. This was on a Friday. In the meantime I was on day 2 with a rental to get my by for my daily 2hrs of commuting round trip which was set to be returned Saturday first thing in Vancouver (as Longview rental was closed). Early Saturday plan was to have wife drop me off at Esty's and she would meet me at the rental place in Vancouver, I would limp Kia home and get in the rental and catch up with wife and drop off the rental and we would continue our weekend plans in the truck taking care of her family in Vancouver. So was dropped off, wife drove away in the truck and I went to get into the Kia. 3 GLARING problems. The hood was stuck open and the driver's side was parked with only a few inches clearance from another vehicle in their lot and later when looking under the hood saw my heat shield was not re-installed, it was still in the back seat. Esty's is closed on weekends. I had to finagle my way into the Kia without damaging the other SUV blocking my door access. I moved it, checked under the hood and at first glance could not see why it would not close all the way (never an issue until Esty's) and that was when I also discovered the heat shield was missing (found in back seat). I was in a rush to get to return the rental before they closed and knew my wife would be there waiting. So I just got in and limped home with the hood unlatched and the heat shield in the back seat, no other choice. Because of these little delays, by the time I got the rental to Vancouver, the rental return was closed. I couldn't just drop the keys off, I needed a 2nd vehicle for my Monday commute! So I called rental 1-800# and had to extend two days for $188 :( Monday, I was prepared for war! I was going to raise hell about asking my car be buttoned up only to discover it was left in an unsafe driving condition (no heat shield, hood un-latchable), and that I had to pay the extra $188 for the rental that would not have been needed otherwise. The manager came out with me to look at the condition of things and we noticed the air filter cover was not secured and was sitting high. Tried to adjust the cover but couldn't get it to latch. Learned this was because the filter was not set in correctly and the gasket had been permanently crushed out of alignment from the tech trying to force the hood closed. Obviously they gave up and just left it with no communication or resolution. This however, was when my war plan with Esty's started to thankfully defuse. The manager was soft spoken and very polite and had wonderful bedside (car-side?) manner. He was not defensive at all or did any of the typical "how can I talk my way out of this" BS you get with other mechanic shops when things put their business or team in a bad light with a pissed off customer at hand. The manager apologized sincerely and agreed the tech responsible did not meet shop expectations of proper communication and should have sought help when the air filter lid wouldn't cooperate and the hood would not latch. The manager ordered a replacement air filter (no cost), reimbursed me for the extra $188 of incurred rental charges. While waiting for the parts runner to get a filter (only one left in Longview all the way across town), the Manager, some of his office staff and I shared friendly off topic banter which helped to further sooth my anger. Also, just before the filter arrived the owner of the business stopped in and said he had heard about my situation and wanted to personally apologize that I had to go through all of that. They also said that this was covered fully with the techs during that morning's daily meeting while I was waiting on the filter. In closing, I just wanted to share that all shops make mistakes, I know, I used to manage one for a few years in Spokane. The important thing is how does that business handle difficult situations and highly irritated or even irrational customers? In Esty's case, I can easily say their office team, manager and owner are all considerably above average in their candor and willingness to look for resolutions that is agreeable to both them and the customer. And their approach to handling customer stress an frustration (at least in this case) is absolutely top-notch. If their team in some way does you and your vehicle wrong, they will find a way to make it right. read more

These guys are great and honest. I took a car in I was considering buying and in a couple hours they found $3k with of throngs wrong with it. Saved me a ton of money and we were able to find a better car. Taken a few cars now for inspections. Thanks! read more

Remember when you were a kid and your parents had that one shop they would take their vehicle too because they were like family? (The ones you like lol) Well here you go. The staff is awesome. Great, honest, fast and good at the work they do. We knew what was wrong with ours and had it fixed. read more

My car broken down on I-5 while on a road trip across country from Seattle to San Diego. Our tow truck company recommended Esty's Auto Center and the reviews on Yelp gave me reassurance. This shop is very professional, clean, organized, and reliable! They were able to help me the same day and replaced my alternator and got me back on the road. If I was a local I would definitely come back. Thank you Esty's for great customer service and care! read more

We brought our truck in to have a bunch of things taken care of that has really needed work. From Emily to Dave they were extremely nice and charged a fair price. I thought I would never find another mechanic that cared about our vehicle and charged a fair price after we moved to Longview. I was wrong this place is the best and I will continue to take all six of my cars here. I recommend them to anybody read more

I will always use this shop. If it does not need fixed, they won't fix it, if it does, they will recommend it. I have these guys to be honest and very good at fixing. I have used them several times and have been very happy. I was certain that I had a huge problem and prepared to pay big bucks, he fixed the issue with just an adjustment. read more

Oil changed a few months prior to moving. When my big trip was over, my car was making a noise. Took it to a mechanic. All the oil was gone from the engine, it was all over the engine space. The gasket for the oil filter was crimped. There were metal shavings in the oil he drained and in the oil filter. My engine now is damaged. I have NEVER had engine problems or lost oil with this car. I did not notice the noise until after my move. I contacted Esty, but was never able to speak with the Owner until a male friend contacted him. I was then finally able to speak with Steve myself. His problem is that I drove so many miles before the problem was discovered. No way I would have discovered the problem before the move started. I had NO indication of a problem and I suspect my very short, infrequent trips prior to the move did not stress the gasket enough to show the problem. Steve's issues with taking responsibility are that I put on thousands of miles before calling them. I worked from home. I RARELY drove, when I did, they were short trips within 5 miles. I NEVER had problems losing oil. I NEVER had oil on my garage floor. Then I moved about 2700 miles in a rush in extreme heat. The move was 4 days of 12+ hours of driving in high heat. I suppose that stress is what ran the oil out. Then he tried to say that it maybe was a completely different issue. Funny the noise went away once oil was changed. It only rattles when starting after sitting for hours when the oil drains to lower engine. It runs smooth after a minute. I went in expecting professionals to do the right job in the right way. BOTTOM LINE, the origin of this issue was CAUSED BY THEM. Mistakes happen, I get it. But take care of the mistake. They do not want to compensate me for a rebuilt engine, which I understand is what would need to happen. This is my ONLY vehicle and I cannot trust it. My mechanic has provided them documentation of his findings. I have sent images of the filter and I still retain the filter. Very disappointed! Filed a BBB complaint. read more

This was my first experience with Esty's and they were amazing. Very professional, affordable, and the customer service is fantastic! Will be doing future vehicles repairs here :) read more

Major ripoff, was charged $193.00 for a $50.00 fuel filter kit and then an additional $157.00 to install them. They could have walked down the street and bought the filters from NAPA for $26.00 or a Motorcraft fuel filter kit for $50.00. read more

We were on our way back from a Oregon trip when my car started backfiring pretty badly. We ended up in this town and we're turned down by 6 other shops in the area. Estys told us to come right in and did there best to help us with the car and our budget. The front desk lady, Emily, was absolutely amazing. The customer service was as if we were old friends meeting again. The head tech Dave figured out what was wrong and got it all fixed for us pretty quickly. Before we got back on the road for the rest of the trip they asked us to call them when we got back to our hometown so they know we made it fine with the car. This shop is amazing and we have already talked about taking our cars down for work in the future as well. I have never been more happy with an auto shop. 10/10 recommend read more

Great place! Great people and customer service. My jeep had a flat and I had to park it in there parking lot overnight. When I came down to pick it up and swap out my tire, they already had my flat repaired without hesitation. I would definitely recommend anybody in the area to use this shop. They saved me hours of my own time. read more

I gave myself a couple weeks to think on it because I would never want to impulsively give negative feedback. I took my car in for a headlight not working and the auto locks on the driver's door not working. I had tried changing the bulb myself with no results. Apparently the original bulb just wasn't connecting, because they took the old bulb, plugged it in and it worked fine. They said the part for the door was $2000, so I declined. My bill was $167. I realize that there was some time put in, but in retrospect, all they did was plug in my used bulb, which my old mechanic (I've moved) did as a courtesy. I'll continue looking for a more honest mechanic because there's no way they spent $167 worth of time on my car. read more

If my car breaks down again this is where I'll be taking her! I originally took my car to the dealership to find out what was wrong. The dealership charged me roughly $140.00 for a diagnosis. I walked away with a list of things that needed to be repaired. Six thousand dollars worth of work that needed to be done. However, I felt like it wasn't right. I called up Esty and they were able to give me a second opinion. Free of charge! After his inspection he calls me out and shows me everything he found. I left the shop feeling well informed and greatful for the help. read more

This was the best automotive service. Made the appointment, got in two days later. Very professional, friendly, clean and went above and beyond to make sure that I was satisfied with my repairs. Return customer for sure. read more

We love Esty's! Top notch crew and customer service. We are able to get our vehicles in at scheduled times and they finish work when they say they will. We take all of our vehicles there - work rigs, street rods and personal daily drivers. All work is performed correctly and timely. read more

They are so friendly and kind . Super helpful. Will definitely be taking my vehicle again here when needed . Receptionist is such a doll !

We took a vehicle in for an estimate and we're charged 132.00 for the estimate, which we thought was complimentary.

Esty's went above and beyond. They not only fixed the issue with my husbands car but found a couple of things that would have caused more damage in the future. They stood by their word unlike the last shop we went to. Rick, the mechanic exceeded our expectations. Thank you Rick for all your hard work! read more

Beware. They charge 100.00 an hour to tell you they can't fix it. They are to lazy to find your needed car part. Worse shop I ever went to. Don't go! find someone who actually wants to help. They lie so beware when dealing with them. read more

Customer service is outstanding. They took care of my daughter's car repairs at a reasonable price. They are someone you can trust. I highly recommend them read more

Hands down the best mechanic service we have experienced! Both of us drive full size trucks, mine a F 150 his a Ram 3500 diesel. Both rigs have been in for service and been repaired fully and in a timely manner, if it isn't done on time Taylor the girl who makes it happen (awesome receptionist) will make it right!! Will be a return customer every time for sure, and they always answer the phone which is a plus. The best high quality customer service and repair service in Longview! read more

I have a 2011 Dodge Nitro that has VERY high mileage. As such, it needs some TLC. When the water pump went out, I took it to Esty's. Since then, I've gone back to have head gaskets, tune-up, and most recently, the back shocks replaced. Each time, Esty's has given me a ride to home or work and picked me up when the repair was complete. There has never been an unexpected charge, and the work is done right the first time and on time. The staff is super nice and it's great to have a shop that I trust. read more

They did amazing turn around time wise , and cost wise for everything on our town and country van. We had multiple problems, some we knew about, some we didn't. From leaks, to Rotors and locked calibers they fixed it all for us! We Dropped it off Friday( Saturday and Sunday they are closed) and would have had it back Monday but we had a problem with the exhaust manifold so we got it back Tuesday. The receptionist was fantastic! She was super friendly, bubbly,awesome customer service, helpful helped knock the price down as much as she could. As we were driving away the dash and radio flickered so we went right back and they looked it over and fixed it no charge( just loose battery cables) We Will definitely be back for our mechanical needs! read more

Esty's did me a solid today. I broke down nearby, passing through at 1AM. The tow driver took me to them, then to a nearby hotel so I could get some much needed rest. Right when they opened they called and we briefly discussed my problem. I explained I needed to be 300 miles away later in the day for an important appointment. They quickly got to work on my truck and had me back on the road before 10. The price was quite reasonable and they even picked me up at my hotel. If I didn't live 900 miles away they would without a doubt be my regular shop. Thanks you guys! read more

How do these people treat loyal customers? By tampering with their cars to keep business coming. I've suspected they were messing with my car for a while but kept going because they were so friendly and seemed like they knew what they were doing. Well I took my car to Jacobsen's today and they confirmed my suspicions without me even saying anything. I had several wires snipped. Do. Not. Go. To. Estys. read more

Performed an inspection for me as part of a private party truck purchase. Reasonable fee, prompt service, great information. Acted not just as a mechanic but as a confidante in the buying process, letting me know that the seller who brought it in, didn't want them to provide the VIN to me as the buyer. I got a thorough description of the state of the vehicle, and everything I needed to determine this is not the right truck for me! Thanks Esty's, excellent honest work. read more

So my car broke down on a Thursday. I got my car towed to this car repair shop, but unfortunately for me, they were closed at the time, so I left my vehicle in their parking space. I got there the next day, and spoke with the secretary. She said my vehicle is behind a line of repairs, and they won't get to it until Monday because they're closed on the weekends. That was a problem for me because I have to deploy in 10 days and need to get a lot of errands done with that car, and I can't afford to get a rental car. So I told them I was going to tow my vehicle to another repair. I got there and found my vehicle parked on the street, facing oncoming traffic and over one feet away from the curb. In other words, THEY illegally parked my car. Not very smart people in this business. I have pictures posted in Yelp for this business for you all to see. Take a look. It's crazy. I support small businesses but this one...I'm not sure if I want to come back to. read more

Esty's Auto Center - That's my vehicle that this business decided to park on facing oncoming traffic. Plus it's a feet away from the curb...it's like WTF?! - Auto Repair Near Me - Longview, Washington

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Great service! I've had several repairs here to two older trucks, one a Ford and the other a Toyota, and they've done great work and really tried to work with me. They care about good service and the experience as much as doing a good job on the cars. read more

Super great place to get your car fixed. Although labour is expensive like any place, and make sure to check your car because they forgot to install a rotor that we had paid for, but everyone is human and makes mistakes. read more

This garage is legit! The owner is extremely friendly & honest. The rates are more than reasonable and half the cost of having my car serviced at the dealership. I swore I needed brakes, he swore I didn't. I finally acquiesced when he said; "Look, as much as I'd love to sell you brakes right now, we'll have to save it for later. You have a lot of brakes left and your car is exceptionally safe. I did the high speed fast brake test myself, your good!" - I will always go with honesty over cost every day and this guy is as honest as the day is long. Did I mention that you could eat off the counter it's so clean? Amazing!! I'm a customer for life! read more

Estys Auto repair is my new repair shop. I have used A&M in Vancouver for over 20 years. I live here so I now have a new professional shop to keep my pickup going. These people are pros fixing vehicles at a fare price and in a timely manner. I am ready to schedule another repair I need. Thanks Estys. read more

They were able to fix my car after several attempts at other places. They kept ne in the loop the whole time and I never felt like they were throwing parts st it. Everyone was friendly. read more

Esty's has been taking care of my Mini Cooper since they opened on 15th Ave a few years ago. The staff is very helpful and their team of mechanics do great work! And they always try to fit me in when I call. Ican easily recommend Esty's! read more

I own an auto repair shop of my own and had a customer in Longview looking to purchase a used vehicle. I called Esty's and asked if he could help my customer out and not only did he say yes, he greeted her at the door and said he was expecting her. My customer just made it home and stopped in my shop to RAVE about the quick and kind service. I can't thank you guys enough for working with me to take care of my customer. I would not only recommend this shop but I will definitely refer any of my customers in need that are in the area to you! Thank you from the bottom of my heart. read more