I give two stars only because they do good work. I give them NO stars on their pricing. I shopped…read morethe part they replaced for $99.00 and found, online, prices ranging from $9.99 to $39.99. The high end prices came from the dealer (GM) and NAPA, both reputable suppliers. I called and asked how a $39.99 part came to $99 on my bill. The response was that shops are in the practice of adding additional markup to the parts. I questioned the almost triple the highest amount I found. \They could not say why such inflated prices were charged of did they offer and satisfaction. I was told the manager would call me to discuss but I have not heard from him. Don't get mewrong...they are very thorough and do excellent repair work. Their labor prices seem a bit high bit I understand the need to charge these prices. I just don't feel that the amount they inflated the cost of the part is fair or even good practice. I will be finding a new repair shop.

Terrible experience. My significant other was recommended to use these guys. We should have known…read morewhen some lady was rude to us on the phone. My significant other said while there, some Emilia or Emily was extremely disrespectful and rude. Stay away.

In final assembly of a hot rod build, discovered the pump was out of the $100 700R4, of course…read morethis day & age you dred contacting anyone in the old world repair business, but for me in this case, I could not be more satisifed with the customer service, the quality of work, communication and the commensurate pricing.

I made an appointment to have my transmission checked after my sister-in-law drove my car for a…read morefew days. she returned, certain it needed repair work. I never noticed any thing but had it checked and it was fine. I knew they had to open it up to see so I had them do a service with 81k on the clock. they were very professional. Great to deal with and the service was less than the dealer would charge. I would go there again and 100% recommend.

The perfect place to go if you want to spend more money on them looking at ur car then actually…read morefixing anything and if there is something to fix expect to pay an extra couple thousand. Just call a local shop and make an appointment a few months out, theres a reason all the other auto shops are booked up for weeks and you can get in next day here.

Excellent service! They completed the work in a timely manner! They are up front and let you know…read moreif there is any thing else that needs to be addressed!

Quality work by quality people. They back their work, keep you informed during the process, and do…read moreit all with a smile on their faces.

Do not use Thomas Automatic Transmissions for your transmission repairs. It no longer has the…read moreintegrity the previous owners were so proud of. Our trucks transmission needed a rebuild, broke down on us on the road. They had it for three weeks, The original estimate did not include all of the parts. We paid much more than expected. Three weeks later the transmission went out again. Towed back to them, was fixed under warranty. Almost 12 months to the day it goes out again, same issue. Their response was if it is a part, It's not our fault. Plus we were treated rudely, ( that's an understatement ) Needlessly to say, we had it towed to a different shop. After checking around, we got quite an education on Thomas Transmission and their shoddy work, and work ethics.

The only best honest place I will ever take any of my cars. Everybody there is so honest and so…read morenice.!!!

We made an appointment for them to look at our car. This area is near the homeless camp in…read moreLongview. There were the sketchiest bunch of people hanging out there. I was going to have to leave my car overnight, so they could look at it the next day sometime. There was no fenced area to park my car in, and sign all over that said not responsible if your car was broken into. Decided to take my car somewhere else.

WORST TRANSMISSION SHOP EVER!!!!…read more I towed my 2002 Dodge Grand Caravan there when the transmission took a turn for the worst. After three or four days in the shop, the finally call me to tell me that all the fluid was gone, that there was metal shavings in the pan and that my transmission needed to be rebuilt. Then a couple days later they call me back telling me that the whole transmission needs to be replaced and that it could either be a used transmission or a new one. We agreed to the used trans. They quoted me a price of $2200 plus the cost of fluids. Once the transmission was "fixed" they called my husband, not me (its MY van) and pressured him to come and pick up the van because they could not have the van sitting on their lot. (Also, now the price was $2700!!!) We were in the process of getting a loan to pay for the transmission and it was not yet finalized. My husband told them that we were not yet ready and to give us a couple more days. Needless to say she (Heidi) called him two to three times day to pick up the van. Once we got the van, it proceeded to revert to the original transmission issues that we originally towed it there for. The problems make the van not even go anywhere. My husband was broke down at 3:00 in the morning the very same day we got the van from them! He didn't even make it 50 miles away! They did tow the van back to their shop to "fix" the problem, but now after having the van back for a couple weeks (only drove it about four times) now and the van slipped into neutral on a hill with all my kids in the van! We were stuck there for 10 minutes and every time that I tried to press the gas to go up the hill in our neighborhood we started rolling backwards! This just happened tonight!!! NO MORE!!!!

If I could give ZERO stars I would. This is the worst…read moretransmission shop. Duane Todd charged me 2x for $3000+ for one repair job after he billed my warranty company. Over a year later I still have not been refunded. After many excuses, broken payment plans, broken promises his shop has closed and I still have not been reimbursed. I also had to take my car back to the shop at least 5x for running poorly and after 12 months I finally bought a new car. Terrible employees, terrible shop. AVOID at all costs.

I will make Pro Service Auto my go to shop from here forward. They were great to deal with and went…read moreabove and beyond fixing an electrical issue with my 2012 VW CC. When they couldn't figure out the issue with the time I had for my appointment they asked to keep it another day to do more tests. I went in with a flashing brake light warning. But my ABS, traction control, cruise control, steering wheel and air bag light were all on too. They managed to fix everything by doing a thorough diagnostic. On top of that the bill was extremely reasonable. I 100% recommend this business!!!

Jeremy WILL take care of you. I bring all of my supercars here (GTR, Z06, etc.). In a world of…read moreshady mechanics, Jeremy stands out

My experience with American transmission: Back in March 2014 we dropped of a transmission with…read moreDuane in June of 2014 I was told the work was completed and to come pay it off so I could come pick it up I paid him $2500.00 and have documentation to prove it. When we went to pick it up we were told he was having problems with it shifting smooth (it shifted fine when I dropped it off it just had a chip in 5th and 3rd gears so we wanted it fixed) he then told us he sent it to Portland but would never tell us what shop. So here I sit today out $2500.00 cash and a NV5600 transmission for a full size dodge truck valued at $4700.00 and all I can sue for in small claims is $5000.00, we have months worth of excuses and text messages.

Ok....it's been a month since I tried to have Duane Todd of American Transmission served with…read moreSmall Claims Court paperwork and today, the certified letter came back unsigned for! I didn't trust that it would turn out any other way because Duane Todd is a coward, so I paid $40.00 to have the Sheriff's department serve him. Well, it came back as well "unable to serve"! I'm left with having him personally served by someone he doesn't see coming. This is a testament to the kind of shady character you'll find at American Transmission in Longview, WA. He told me over the phone, that it would take months to get my money back, as if he knew all too well how to take advantage of customers. It seems he is also being sued by another former customer now too. I even heard that last week a customer came over the counter after him after his silver Dodge pickup had been there for three weeks! With any luck and the cooperation of the right people, we can put him out of business for good.

I took my Mini Countryman in for a basic oil change. I picked it up Friday, Feb 13th at 4pm. With…read morethe next day being Valentine's Day, my husband and I drove my car around town and my car started smelling like hot oil. We pulled off the side of the road, this had nothing to do with my small under oil leak recently found. I lifted up my car hood and there was NO OIL CAP. They Failed to do SIMPLE QUALITY CONTROL on a oil change!!! Do we had dinner plans to go to Portland for dinner, if I would have drove my car and that far it would have thrown a rod in my motor!!!! They made it right, but we lost out on Valentine's Day Dinner!! We could have totally thrown a rod in the motor and my car would have required a $6000+ motor replacement just not taking QC inspection on a simple F@cking oil change! They towed my car to the shop, offered a rental car, did a complete new oil change and had to buy me a new oil cap. QUALITY CONTROL, if you want my business. You almost costed me my car motor over a simple F@CKING OIL CHANGE!!! I am still , but at least they fixed it, but it shouldn't have been that stupid mistake in the first place!!!! Quality Control PEOPLE! I don't have money to replace a motor, that is why I was doing preventative maintenance. Your other business Esty's, which is owned by the same owner has been great, but you need to step it back up ARTs!!!!

I submitted an appointment request through their website for an oil change. I got a confirmation…read moreemail back from them saying it was received and that I would hear back from them. I never did.