I got a flat tire driving on a road trip. I ended up here by chance but got a great price - even on…read morea Sunday - and got back on the road way sooner than I expected. Great service!

Got a flat on a Sunday afternoon and he was available to fix it on sight on the side of the freeway…read morebut my father in law beat him to the punch. Anyway drove my car to his shop to patch up the tire and it was $20 I added a tip. I didn't even have to get out of my car he worked fast and efficiently. Gave me some recommendations, I will definitely keep this number in my contacts he literally saved me. I would 100% recommend and contact for my car's needs.

Allways there when I need them! Had a blowout on and old…read moreservice rig that needed tires anyway. They shure saved me a bit with some good used tires! ~Jason PUIRI Cleaning & Restoration www.puiri.com

I called to see if they had a set of tires. I told him the size, he put me on hold to look. I was…read moreon hold for maybe 4 minutes. He got back on the phone, he said look man I don't see them, I don't feel like looking right now. I then asked if he could look and then give me a call back. He confirmed my number and then told me, don't be surprised if I don't call you back. Very poor customer service! I will not be contacting them again for service!

They took care of my need for another used tire and didn't charge me too much. I appreciated the…read morequick help.

I bought my tires from discount tire in Vancouver. I got a nail in my tire and put a plug in it as…read morea temporary fix. Drove an hour down to there shop to get it fixed. They refused and only gave me the option of replacing the tire. Took the tire to T&T tire in Kelso. They just fixed it with a patch. You can still get customer service at this place. They earned my business. I'm going there for my next set of tires in the spring.

I was in town from out of state and my tire was reading "low pressure". The guys at Tire Factory…read morewere so kind and helpful. They helped me out and got me back on the road quickly. I was impressed with their service and kindness. THANK YOU!

Not a reflection of service but a reflection of their character. After having to make an emergency…read morestop to help after one of our kids was having an issue in the back seat they came out and helped us. They offered us snacks and food and made sure that we were ok. They could have easily just sat back and continued their work. But they made sure that we were taken care of even though we were not a customer. Thank you for your help

I would strongly recommend thinking twice before using Northwest Tire Shop LLC…read more My husband has been a repeat customer since 2024 -- they know him by face and even recognize his car when we call. He's given them a lot of business and referred multiple people there, which makes this situation even more disappointing. Recently, we found out our vehicle (2009 Mercedes C300 4MATIC AWD) had been set up with mismatched tire sizes side-to-side on both axles. This is not just a minor issue -- it's unsafe for AWD vehicles and can cause serious damage to the drivetrain, including the transfer case. We only discovered this after our car started having problems and warning lights (ABS/ESP) came on. We paid $300 for a diagnostic, and the mechanic immediately identified the tire setup as the cause and explained how damaging it is. At this point, the vehicle is not being driven because we do not want to risk further damage to the drivetrain or potentially cause the transfer case to fail completely. We also chose not to adjust or move the tires ourselves because we wanted the shop to see the issue exactly as it was left after their installation. Even attempting to rearrange the tires now would not properly fix the issue, because the tread has already worn unevenly from being driven in the incorrect configuration -- which can still cause problems for an AWD system. When we brought this to the tire shop, we were not asking for reimbursement for the diagnostic -- we simply asked them to correct the issue. Instead, we were told it couldn't be their fault and were asked to pay for new tires And they would cover half of them but then also refuse to put the tires on our car. If they were to do that. Which would mean we would have to go pay somebody else to do so and have our card towed twice since it is currently not drivable without causing more stress to the vehicle and risking more problems happening. This isn't the first issue either: Previously, one of their employees broke a tire pressure sensor and attempted to hide it using a zip tie. At first they denied it, but after reviewing their cameras, the employee admitted it and it was fixed. There is also now physical damage where the tire has been rubbing against the strut due to incorrect sizing and placement. Despite all of this, they are refusing to take responsibility and want us to pay again. We tried to handle this respectfully and give them the chance to make it right, but instead we were blamed and dismissed. At this point, we are considering small claims court due to the costs and damage caused. If you have an AWD vehicle especially, I would be very cautious. This situation could have led to major mechanical failure or loss of vehicle control. Very disappointing experience from a shop we trusted and supported.

I needed a tire on a used car that I had just purchased. I showed up about 15 minutes before they…read morewere going to close. They found me a used tire that matched the tread of my other tires. They were fast, friendly and very reasonably priced.

Spent 2400 bucks and my air filter hose came off I discovered a couple days later. Then I saw I was…read moremissing a wheel lug nut and one more was about to fall off and others not torqued properly.

Unfortunately, I got a flat, as in flat as a pancake, tire on the way up to Kelso to watch my…read moregrandkids. They got me in and put a new tire on before my 2 year old grandson got bored. Which is a rare thing. Lol. Highly recommend.

I brought my car in to check for something in my tire. Had 5 cars in front of us. 6 employees…read morestanding behind counters at one time so there are at least 6 employees here. 2 hours later and I'm still waiting. Almost every car in front of me of us was also in for a flat tire- it's not like they are changing breaks and putting 4 new tires on each car... ridiculously slow. Will not be back. Multiple employees playing on phones and showing eachother memes. Management should take a look at their cameras.

I had less schwab on ocean beach replace a ball joint on my ram 1500. In less than 27,000 miles the…read moreball joint failed. When they replaced my failed ball joint I found out it was a serviceable ball joint. Meaning it needed to be greased or it would fail. When less schwab replaced my first ball joint they told me it was a non greasable ball joint. When I talked to the manager that I think the part failed because they failed to grease it at my tire rotation, he told me it was just a bad part and if they would have grease it at my tire rotations if would have ruined the ball joint by over greasing it. But if you go to the Moog website they recommend greasing every oil change. And the ball joint has a relief on it to prevent over greasing. So don't trust them if they say it doesn't need greasing. It cost me another 300 dollars to replace the part they failed to grease.