5/22/2026 - Take ALL your ROOF CHALLENGES, no matter how big (Roof Replacement - what we got) or small to IBEX Roof Lacey (360)464-9316. They cover a vast area, so don't think they are too far from you! Following is my written recommendation after they completely replaced my roof in October 2025. Read it carefully and see how wonderful your house will be after they fix or replace it your roof or other services. They were HONEST, RESPECTFUL & VERY FAIR with Pam and I. They are a top quality business. Please tell them that John W Rudolph from Sherwood, Oregon told you about them. @johndolph *** Best Roof Replacement Ever - IBEX Roof "I have just had a wonderful experience, thanks to IBEX Roof Lacey (360)464-9316. The way they provided this outstanding experience is by being one of the best operations I have ever encountered in my 79 years of business and life. My introduction to IBEX was provided by Chris N, and I found him to be a quick study for what we wanted and needed. He inspected the roof thoroughly and provided a very accurate quote for one who is not in possession of x-ray vision. The roof replacement for my home ran flawlessly, thanks to the way they are organized and the quality of the people they employ. They have an extremely talented and very experienced person overseeing the entirety of the job. Jayden S. anticipated most of my questions and because of my insistent questions, he educated me in roof replacement. He was my 'automatic pilot" to fly me through the entire job. I could reach him quickly while the job was progressing. I was impressed by the honesty and accuracy when describing how the job would happen. No surprises is one of my favorite things. I did my due diligence on the quality of the materials they use and their superior workmanship. I was gratified that they provided the top of the industry standards. They went over and above to provide me with the perfect, healthy, long-lasting roof for my modest home with a outstanding warranties included." Thank you, IBEX Roof Lacey, for fulfilling our need for a new roof and living up to all your promises. You made a tough experience very tolerable, and produced an excellent outcome. My roof will last for many decades in top shape, thanks to your diligence. I will be happy to answer any questions the public may have about this experience. Sincerely, John W Rudolph johnandpamala@comcast.net read more

Nice job! Every thing went nice and smooth from the consultation to work with project manager and the guys who actually did the roof! I would highly recommend this company!!! Thanks again, Tanya read more

I wrote an earlier "1 star" review on 2/14/2026 because they did not have records of my payment and threatened to send me to collection. That never should have happened. However after talking with them, they found the necessary information, no payment is required and everything is final. Glad they were able to work with me and satisfy this issue. They were quite apologetic. Thank you. read more

I do not recommend Ibex for gutters in Thurston county mainly because their shop is located far away and they aren't in the area regularly. Jeff, the rep, says he is all about making sure the customer is happy. I'm satisfied; but not feeling happy about the whole thing, and I wish we had chosen a different company for the gutters. I'm sure we could have paid less and I feel sure my special request for a little diverter installed on one downspout would not have stymied another company. Was it a last minute request? Yes. Was it something that with a little effort could have been handled to my satisfaction? I think so, and I think if their shop was closer, it might've made it easier to handle my special request. Still happy with roof. Satisfied, but not thrilled with the gutters. read more

Our experience with IBEX has been deeply frustrating and disappointing, and I feel compelled to share it. Many of the one-star reviews mention their aggressive sales pitch--believe them. IBEX is extremely pushy. In January 2024, they sent a young salesman who spent over four hours talking about his family, IBEX, and their "unique process." The entire pitch was designed to pressure us into signing and putting money down that day, with a constant stream of discounts to make the price seem like a deal. Even with all that, our roof still cost over $23K, and they continued pushing additional upgrades during installation. The real surprises started on installation day. A truck arrived with a magnetic IBEX logo slapped over another company's name--Five Star Roofing out of Lakewood. We were explicitly told IBEX employees would do the work, but instead, they sent subcontractors "trained in the IBEX way." The job took about a week, with no project manager on-site. Afterward, we received the Malarkey and IBEX warranties, and that was it. At first, we accepted it--less than ideal but not outright terrible. That changed about 10 months later. Multiple contractors giving us quotes on our deck pointed out ripples in our roof, saying they should have settled after the summer. When they hadn't, we contacted IBEX. To their credit, they sent someone out quickly--Tim--who immediately called IBEX because he saw issues. They then assigned a project manager, Jeff. This is where the real nightmare began. On November 18th, a team was supposed to arrive to fix the issues. They were two hours late, and I had to text Jeff for an update--no response. When they finally arrived, it was, once again, subcontractors. They worked until sunset and then disappeared, never returning. And neither did Jeff. Weeks passed without follow-up. On December 7th, after hearing nothing, I reached out again. Jeff finally responded, saying he'd be by the next week. He never came. On December 15th, I hired another company for an inspection. Two days later, I texted Jeff again. He finally called, asking to stop by. I agreed but made it clear no work would be done until we had the inspection report. He said he understood. Then, on the 18th, he showed up and tried to pressure my husband into letting his crew start repairs before we had the report. At this point, I had zero trust that IBEX would respect the inspection results, so I refused. The inspection took place on December 27th. The report listed six major issues, including improper vent installations, violations of L&I and county codes, and other installation errors. We sent this to Jeff, who promised a repair team just after the new year. He never followed through. On January 17th--after another month of silence--I contacted IBEX again. This time, we were reassigned to Trevor, who sent Tim back out on the 30th. The repairs took two days, but after everything we've been through, we're now paying out-of-pocket for another inspection because we simply don't trust IBEX or their workmanship. IBEX markets itself as a company with "Warranties You Can Rely On." Their December 19, 2024, social media post even claims they don't dodge warranty claims like other roofers. That's laughable. From personal experience, I can say IBEX absolutely dodges customers. It took nearly three months of chasing them down to get our warranty work done. Meanwhile, we've had to spend more of our own money just to ensure the job was done right because IBEX clearly didn't take our $23K investment seriously. I can't tell you to go elsewhere--maybe all roofing companies are just as bad. But I can say that I have spent far more time, money, and frustration on a roof that is barely a year old than I ever should have. And for that, I am extremely disappointed. read more

I've had very good experiences with all the Ibex representatives I've dealt with. Nick and Joey came to my home and I ended up with an affordable new roof offer, and with the help of Alex and Cody a great deal for financing. Elijah is my project manager helping me already before the scheduled replacement. So far everything has been excellent. read more

Ibex' roofing tech, Kama, did a great job removing moss from the roof shingles and replacing 9 worn and damaged roof vents and flashings. Completely satisfied with the professionalism and quality of work. Well worth the price. read more

Ibex has my business for life. They did a fantastic job and their attention to detail was superb. I had needed a cleaning and severe moss removal. Both visits were professional, courteous and complete. Both technicians made sure their work was thorough and complete, and cleaned up after themselves beautifully. My roof looks like new again. Thank you Ibex, again you have my business for life. read more

They did the work but were crazy expensive. They charged a several hundred dollars as a minimum fee on top of the work they were already doing, even though the work already exceeded the minimum fee amount. Total rip off. Would not use again. read more