Quick Service and very well done. Very knowledgeable! They did a Gararge Door for us. Thank you. I would highly recommend them. read more

Sold him a box of very good PS2 games all in great condition and found out later he totally ripped me off

So he fixed one door for me and installed 2 garage door openers. After 2 weeks on of the units quit working. He put off coming to evaluate, the proposed that i approach Genie to get a replacement for the unit he had purchased, he said he would approach Genie for the replacement, apparently Genie would not replace the defective unit he said he would just replace it. Still waiting -- 6mo now no replacement. Gonna do it my self. Terrible service. read more

I needed my garage door spring replaced. T.J was knowledgeable, fair priced and did the repair in minimal time. Also a very personable individual. read more

These guys showed up same day rescued me from a couple of garage door crisis. They were courteous, prompt and professional. They did a great job When it came time to replace my door, they were efficient and knowledgeable, and it looks and operates fantastic. They were very patient to answer all my questions regarding my new door. It was a real pleasure working with them and I would highly recommend. read more

I Know A Guy - a garage door - General Contractors Near Me - Yelm, Washington

Update: I am happy to say, TJ has been here working on getting us up and running. Sadly, we might need a new furnace, but...things have been much much better! I appreciate his hard work! read more

One of the springs exploded on my garage door. The technician came in explained what happened and what he was going to do. Was very impressed with his knowledge and how fast he completed the work. Thank you for the great service. read more

There's no project too large or too small that T.J. can't handle. He's honest, professional, fair, capable and friendly. We've used T.J. for several projects over several years including garage door repair and replacement, repiping our home water supply, bathroom remodel, laundry room remodel, and 2 barn door installations with soft closures. We've been very satisfied every time. I highly recommend I Know A Guy without reservation. read more

They responded quickly and fixed my garage door just as quick. They made it look easy! Very professional and reasonable prices. read more

Emergency garage door repair. Great service. Quick response, good communication, professional work, good valve. I will be recommending to friends and family. read more

Sent TJ a message through Yelp requesting a quote to fix my sons garage door. Sensors had been destroyed by his dogs. Not only did he respond quickly and with a great price, he sent his tech Jake out the very next morning. Jake replaces the parts need, repaired the wiring and serviced both doors all for the quoted price. Great customer service and stands behind his service. Putting this company in my contacts list for future service. Thanks TJ and Jake we appreciate your company ethics! read more

My experience with "I know a guy" was just ok, I was hoping for better. Overall I'm happy with my garage door and the installation but getting there was painful and the lack of communication warrants a 1-star rating. I first got in touch with TJ at the advice of another contractor. I called at 7:30 pm on a weekday and he answered promptly, which was nice. I sent photos of the inside of my garage and he sent a link, where my husband and I chose a garage door design. He sent a bid a few days later. But after that, things seemed to go downhill. Every week after we chose the garage door design, I sent text messages to TJ after he failed to follow-up on turnaround times from order-date to install or information on how to proceed with ordering / scheduling. I would send a text, he would respond promptly that he would "hear back tomorrow," then I'd never hear back after "tomorrow." One week later I was texting again asking the same question. This became a very consistent pattern, which was disappointing. Then 4 weeks later when I asked how we proceed, he asked me to "choose a garage door style," which we had already done. It was frustrating. As a client his prices were good but I felt very forgotten. We finally got him a deposit. He said turnaround time was 3-4 weeks. The door took 5 weeks and 5.5 weeks until install (after 4 weeks of poor communication). I was self-employed for many years and understand the challenges of feeling inundated with clientele / calls. As a sole proprietor, I was frustrated that there was not more time in a day to return phone calls and complete all the necessary evils of owning a business. But I also understood when I needed help, and hired a secretary part-time during my busy seasons. It took away from my bottom-line, but in the end it also kept my clients happier and my reviews better. read more

This company came recommended by a friend who had used them, very honest, reasonable prices but the great thing they came out on a Saturday to repair garage door so it would open close. Very friendly I would recommend if you are looking for repairs. read more

So my roommate ran into our garage door and mutilated it! I Requested a "from TJ and he responded very promptly estimated me the Price and what it would cost for an upgrade on the door. We set up a date he came and the job was done within 2 hours. New door new hinges new rollers and new Springs. He stuck with this price and did not try to hassle and was very professional with a job he did. Thank you TJ for everything you did. If you need garage work done or repair call TJ read more

I had a broken spring on my garage door. TJ got back to me with an estimate quickly and I spoke with him on the phone at 7:30 on a Friday morning with a promise they could get to my house that afternoon. They arrived earlier than I expected, got right to work and bada bing bada boom it was done. No fuss...no messing...around no BS. They made it look like child's play and had my garage door fixed lickity split. They clearly know what they are doing so hire them with confidence. Now I wouldn't call anyone else. read more

TJ has been great to work with. He's professional, personable, and so patient and helpful with all my questions and concerns. All employees have been great, and they've been able to help me with multiple projects on my property. read more

Honest, professional, prompt and fair. Fixed my garage door when two other companies took my money but didn't fix the problem. They just wanted to sell me a whole new system. I Know A Guy is the only one to call! read more

Tried twice to schedule an appointment to install a bottom door gasket with the owner both times he said he will call with an appointment, never heard a word, apparently not a big enough job for I Know A Guy. read more

I had a unique issue with my garage opener, it was a prior to 1993 liftmaster. Somehow the opening code was open and neighbors openers were opening our door phantomly without us knowing. Waking up in the morning and our door was open, or coming home and it would be open. Liftmaster sent us a new opener, and when i called "I know a guy" to do the install, they rearranged their schedule to get mine done the next day. They arrived on time and had all the equipment needed to get the job done right quickly, I easily recommend TJ and Brad. read more

Came out to check out our garage door in December and we are still waiting for a quote in March. He showed us generic pictures without any follow through. Not sure how busy they are, but they obviously did not need our business cause they never got us a quote. They wasted more of our time by their lack of professionalism. read more

TJ did great work on my garage door! Very quick service and was able to get it looked at & fixed right away. He was professional and offered a great price. I highly recommend you contact him for any need you have! read more

I Know A Guy recently replaced my garage door. My garage leans a bit, so the work included some framing to mount the new door square, and some trim work to make it look nice. They showed up as planned, and did great work for a fair price. I would recommend them for your garage door. read more

Outstanding service! My garage door spring broke. I called at 4:30 on Tuesday evening and Brad came the next morning at 8 am and the new spring was attached and garage door was working in less then 45 minutes. I was very thankful for the speed, professionalism and service I received. read more

I chose TJ's company to come and repair my garage door mainly because of the positive reviews here on Yelp. He came out and was up front about what was wrong and how he could fix it, then went the extra mile to do a little more adjusting to get it even better. Was knowledgeable, fairly priced, personable and would highly recommend his services. I wouldn't hesitate to call him again with my garage door concerns. read more

I found them through a deal on Angies List and they came out right on time, serviced my doors and did a great job! I'm going to recommend them to my neighbors so that they can all get theirs serviced as well. The price for 2 doors was half of what I've paid in the past for 1 large door. Thanks for a job well done. read more

We have used "I Know a Guy" garage door service twice. Once to repair a broken door spring, and once to install an opener on our secondary garage door. Both times I found the service to outstanding. The people are considerate, prompt and thorough, and they are VERY fairly priced. They do accept credit cards, but their is a slight extra fee for doing so. We have been highly satisfied and would highly recommend them to others. read more

TJ is an amazing businessman. 2 days before xmas we had a major garage door mishap - like, it was hanging from the suspension wire. Called Sears - it takes 2 weeks just to order the door - had another local business come out - gives me an estimate that I knew was outrageous, and then tries to charge me just for the estimate! Finally, I called TJ and he miraculously was able to get the door from his supplier and have it installed that day! To top it off, his price was comparable to Sears, a national retailer! This guy has got it figured out, I wish more people were willing to do business like him. I have since been letting all my home-owner friends know who to call for anything garage related. Thanks again TJ! read more

He did a great job. Was able to come the same day and was very professional. Would use again in a heartbeat.

Called Todd to help with my automatic opener and he walked me through the steps to unlock my door so the remotes would work. He stated he wanted save me money i we could fix remotely. Great customer service and will use when we get ready for a new door. read more

Good service and timely. Good communications and very fair prices. I'd definitely use them again.

I Know A Guy garage door repairs is the real deal. Our garage door broke last night so we called TJ this morning at 7 AM. He said he'd be there within an hour to repair our door and was right on time. Our door problems were mechanical with the track and cables and he fixed it right up. TJ is a great guy and doing tons of work in Oly. Give the man a call. I've already recommended him to one of my coworkers. Thanks! read more

My brother's garage door had been nonfunctioning for over a year when I gave "I Know A Guy" a call. They were responsive and came out the next day. The garage door itself was oversized and pieced together. The previous installation was poorly accomplished as well. Brett Beerbower worked non-stop to find a solution as he ran into unexpected problems over and over. After a lot of work and 2 trips, Brett had the door running smoothly. My brother and his wife finally have a functioning garage door. I can recommend "I Know A Guy" and Brett specifically if you have a garage door that needs repair. read more

I can't say enough good things about I KNOW A GUY. They were on time for their appointment, very courteous and professional, they did a great job repairing my garage doors and I feel their fees were very reasonable. read more

TJ is great! I've had my garage door malfunction a couple times. He was out to the house in a timely manner and very professional. He was thorough in the repairs and made sure I understood what was happening. I will be using this company from now on for all my repair needs! Great guy! I would totally recommend this company to anyone in need of help! Thanks so much for the help! read more

TJ came out and gave me a decent estimate for a garage door opener and trim. Install date was a week later, as they were busy. On install day, they had a start time window of 8:00 - 10:00, and a worker actually showed up at early at 7:50 am, which was greatly appreciated. However, they did not bring the trim for the garage, stating they didn't have three matching pieces. Before they were done, TJ said the worker that was with him was going to go pick up the trim as soon as they were done installing the garage door opener. Since they had a two hours window to install and got to my location early, I have to wonder why the worker didn't just go pick up the trim as soon as the realized they did not have it, as they finished the install in about 30 minutes and still had an 1 1/2 hour buffer in their "window" to show up and install. TJ stated this worker was going to pick up the trim, and that I didn't need to be home for them to finish this up - freeing up the rest of my day. Sadly, nothing else was said other than I could pay for the trim separately if I wanted. I was seriously disappointed when I got home later in the day and the trim work was not completed. I contacted TJ, who then stated they would be back later in the week, maybe Friday but probably Saturday (install was on a Tuesday). Which made me wonder why the big deal about saying the worker was going to pick up the trim as soon as they were done with the install. It truly didn't matter when they were going to pick up the trim if they were not coming back to install it! I let TJ know those words implied they were going to be back that day to finish the job, which was why I was disappointed it had not been completed. Fast forward to Friday. No trim. Then Saturday. No trim. Again I contact TJ, who gets upset with me, stating he didn't promise or confirm Saturday for the trim work to be completed. I offered to have him give me a refund on the trim, as it seemed they did not want to finish the job. TJ seemed seriously to not understand why I was upset, when his lack of communication had me believing they would never be back to finish what they were contracted to do and that I would have to hire someone else to finish what they started. TJ stated that for sure it would be done on Monday. Personally, I did not cause the second trip to my site as I did not forget to pick up or order the trim in a timely manner. I don't appreciate working with someone who does not accurately communicate completion time/dates. This one day, one hour job got completed in six days, with TJ being upset at me for expecting better service. I have two very large projects and several small ones to be completed but will be looking elsewhere for a general contractor. read more

Honest and Legit! "I Know A Guy" did not try to charge us for stuff that didn't need to be fixed like the other guys. Pricing is very affordable!!! They fixed what was wrong, very professional, and even came after working hours to fix our garage the same day we called. Will go with them again and will recommend to anyone in need of garage repairs. read more

Took 4-5 calls to get them to install a new opener. When the guy answers the phone he doesn't take any of your information down and just wants to get off the phone with you. They didn't show up the night they were suppose to come and called the next day. Probably because he guy didn't get my info the first 5 times. They finally came out a week later (2 hours late). They guy did installed the new opener just fine but left all the old parts on the floor and didn't even remove the old motion sensors from before, just put the new ones right on top. Called them again to take a look at a crack in the middle of the top section (probably from the guy who installed it). The guy said he would be there in 30 min. Took him 2-3 hours to finally get there and he suggested a whole new section! I asked him to email me an estimate which he never did ( go figure). I would NOT use these guys at all! I had a guy from Absolute Garage Door come out and he fixed the crack and installed new springs in the same day for a great price. He was even on time!! read more

TJ rocks! Garage door fixed when I was expecting it to be replaced. Everything works great and TJ saved me hundreds of dollars! I HIGHLY RECOMMEND HIS SERVICES! read more

I needed a new garage door opener as mine was on its last legs. I am a huge advocate of supporting local business, so I Know a Guy was my first phone call. Said he was busy and could I hold or he could call me right back. I said either, he said he'd call me right back, I gave him my phone #, and 2 and 1/2 hours later I still had not receive a call back. I called a company in Olympia. They helped me right away, my new garage door opener was installed a couple of days later. Sorry, but to not return a call is not good customer service. read more

We were so pleased with the service we got from "I Know a Guy" garage door service. They advertise 'same day service' and that is right on! It was a busy day for them but they came out in the early evening. Thomas was worked so all was "perfect". Highly recommend them! Appreciate their expertise and customer service. read more