Larry came out to remove an old refrigerator and install new one in our tenant's RV. Bent up both…read moreside of the door because he said he didn't need to take off the fridge doors. Put hole in the linoleum, gouged framework around fridge opening, ripped off molding on one side of the door, gouged several gouges in decking outside the door, took a gouge out of one of the inside steps to the bedroom level. Refused to refund any part of the money paid to them. If I could give them a O star I would. Sharon Lybbert

From start to finish, overall, it was a 10/10 experience. Highly recommend to anyone looking for a…read moretravel trailer at a good price.

Worst place ever to get service done! We bought our trailer in July and used it for a couple of…read moremonths. Dropped it off at Click It in October so that warranty work could be done in off season. They never reached out, so after a couple of months we started asking for updates. We were always given excuses, and finally by March they said everything had been fixed except for a wireless charger, which was the least of our concerns. We needed the trailer and went and picked it up. We found that not a single thing had been fixed, the trailer had dirt tracked all over the inside and they had used both tanks of propane until empty to keep the heat on in it. For some reason they had used a spray foam and covered the drain valves for the water tank so that I couldn't even get to them to shut them off. When we called, they said they would make it right and that the technician who had worked on the trailer was no longer with them. But then told us it would be another month before they could even get it in. Finally called the manufacturer for help, and they had no record of any warranty work being done. They also told me they had been trying to get a hold of them for 2 weeks with no response. The manufacturer told me to NOT take it back there, and they were working on getting it taken care of at another dealer. DO NOT GO HERE!!

New Leer canopy on 2011 Tacoma looks great and functions even better. Great sales and service…read more Excellent installation and customer service.

Service department was exceptional... The highly recommended…read moretowing service they used is a joke. The guy did $15k+ damage to our new trailer and felt no remorse and walked away.. now we're stuck dealing with a damaged trailer and winter.

Got my first travel trailer there. Easy folks to work with. Great customer service support.read more

Terrible service. Nothing they promised was done correctly. They were suppose to check all systems…read moreand tell me what needed attention for $400. They sanitized my water tank, but left the fluid in the tank and didn't tell me. I found out when I filled the tank to go camping and white, foamy water came out of my faucet. They lost the cap to my water tank and made me buy a new one. They never checked the refrigerator which I ended up replacing myself. Several other issues. Ultimately, I paid $2700 and never received an itemized invoice. Total ripoff!

My wife and I purchased our Coachman Freedom Express from Canopy Country RV in Union Gap in 2023…read moreand initially had a great buying experience. We really enjoyed working with Todd, and the trailer had everything we wanted. Unfortunately, the experience after the sale has been disappointing. Within the first season, the finish on several cabinet doors began peeling. We notified the dealership and agreed to bring the RV in after our camping season to handle it under warranty. When we picked it up months later, several documented issues were left unrepaired, and the overall tone from staff made it clear they were ready to see us go. It was disheartening, especially after how positive the sales experience had been. This spring, the same cabinet issue reappeared. Because of the dealership's lack of accountability and the way we were left feeling after our prior service experience, we chose not to return to Canopy Country and instead went to another authorized service center, who have been much more willing to help. I later wrote a private letter directly to the owner explaining our disappointment and hoping for acknowledgment. I have received no response. I don't enjoy leaving negative reviews, but I think it's important for others to know that our post-sale experience with Canopy Country RV has not reflected the same level of care we felt during the purchase.

We had been working with a salesman, went to the bank got cash knew we were driving over 3 hours…read morepulled up and went in, was shaking hands with the guy I had been talking to all morning, this incredibly rude man came up said bad news it sold 10 minutes ago, my husband said what? He said first one with money gets it? The salesman said can I show you a couple more? We looked and they were dirty and way to heavy for our vehicle. So we got in our car driver over 3 hours home, the trailer was saying pending for almost 2 weeks, adked them why this morning and he then put it to sold. The salesman said he was sorry, well he should have called so we didnt waste our time. If it sold 10 minutes before we got there they would have still been there doing paperwork right? No one was there. They were being very dishonest about the entire thing. Buyer beware

To begin with, they sell Lance--a cult favorite among the trailer and camper movement. Many…read moreconsider the Lance to be the BMW of RVing. When you step onto the lot, you go back in time. Old school welcome. Old school deals. Done on paper. Without guile. They lack bandwidth and are often overwhelmed with business traffic which would knock a star off this rating if not for how genuinely sincere and honest these people are. The place can use a make-over and a website but otherwise, don't change a thing if it means losing the voodoo you do, so well.

If you are in the market for a Lance, call Hills RV in Yakima, Washington. The are very honest…read morepeople, small town feel. We saved $4300 over Oregon quote and got a second battery and water tank and propane tanks filled free. we are boondocking it back home.

My wife and I were recently on a trip when our water pump quit working. Aubrey's was the closest RV…read moreshop so we called them. Extremely nice on the phone and told us they had common models of water pumps in stock. We decided to drive to their location. They had the replacement water pump in stock. We explained we were on a trip and asked if they could possibly have a technician install the water pump. They were able to accommodate us and got our RV in right away. Everyone was extremely friendly and helpful, from the parts person to the very nice lady that was able to get us in on short notice. They let us bring our dog inside while we waited. Everyone we talked with was very friendly, and our dog got a lot of attention. From the time we pulled in, to pulling out with the new water pump installed was only about an hour! Aubrey's is a hard-to-find gem. I understand completely why they have been in business so long. Great people and service. Highly recommended.

My wife and I were traveling from California and had an unexpected emergency with our tow bar. Jim…read moreand the guys were the only place in town who could help us out within 24 hours. They were very helpful and ordered me a new tow bar and the next day I was back on the road. Very good people from the staff ordering my tow bar to the guys especially Jim. I highly recommend if you have any problems in Yakima to stop there. Five stars!

This year, traveling state to state via air or hotel stays have nearly halted due to COVID-19. In…read morean effort to get miles on the tires and memories in the minds and hearts of our family, the idea of taking our "home" with us while we travel was a dream of ours. Let me be the first to say, I would have never seen myself as an RV guy. After a couple longer colder nights in our new tent... we sat out to "see" what the RV world had to offer. I had done extensive research on what my vehicle is capable of towing, what the ideal environment is for my family, and what we could use in the next decade of travels. This narrowed what we were looking for down considerably. As we arrived at Central Washington RV, we were greeted by Jacob. Jacob is a rock solid employee, he answered every question we had, shared the same excitement we had in our quest for a trailer, he double checked my finding on what my vehicle could safely tow to give us a great assortment of possibilities for our new second home. We were handed off to Cynthia who handled the financial end and options for the trailer. Again, we were working with someone who was just enthusiastic about this new experience as we were. Mike in parts helped with technical questions about the trailer, vehicle, and connections. A few weeks after the purchase we needed to bring the trailer back to get some upgrades added to it. Mike had time to walk around the trailer and answer more questions that came up after we had owned it for a couple weeks. This was a VERY smooth and enjoyable opportunity we had of purchasing our new trailer. Thanks a ton CWRV!

100% do not recommend this company. They have no follow through, no quality control and absolutely…read moreno accountability.