Brought in my motorhome Class A as I didn't think the center AC unit was working. After several days (I) called them and they told me it was working just fine, it was the thermostat setting. Great I thought.
A few weeks later I turn the unit on and NOPE, it doesnt work. It blows warm air all day. So I called them back and got another appointment.
After 1 week, I've heard nothing. I go into the store and they tell me they havent gotten to it yet. When I tell them this is my second trip they get to it the next day. A tech calls me and tells me it's a capacitor and since it's a low dollar amount, I tell them to bypass my warranty and I'll jus pay for it. A few days later and my coach is ready to be picked up. The bill ? $700. The capacitor can be bought for $20 most places. When I asked for an explaination they told me it was all labor as the tech tried to find a used capacitor, troubleshooting etc. They told me they didn't even charge me all the hours he had on my job. A totally new AC unit cost is $500 to $700. I had to go into the office AGAIN because they left no paperwork inside the coach (after hours pickup).
I don't question the workers here, I question the management. My experiences here have not been good, not bad but not good. I would say OK if there is no other place you can go. read more