I can't even begin to explain how thankful we are to Jenkins auto barn and everyone who works…read morethere. My boyfriend and I were traveling from San Diego in our van on a huge road trip and started to experience issues once in Washington. When we got to Moses lake we tried a couple different places to help us. We didn't have an experience with anyone else close to the one we had with them. From the second I walked in the door Aaron started taking care of us as if we were family. He first gave us suggestions to try on our own before throwing money at it. Once we came to the conclusion that we couldn't do it on our own we went back to them, they went above and beyond to help us. Gavin who did the majority of the work was amazing. He took his time making sure everything was right and explained to us what he was doing so we could fully understand the issue with the car. After spending most of our day there we were able to leave with the car fixed and a price that definitely didn't amount to the work they put in. I highly recommend going to them for any of your car needs. They make me wish I lived here just so I would be able to use them for all my car needs. It is very hard to find people in this industry that treat you like they treated us. Thank you Jenkins Family auto barn for getting us back on the road and offering to stay in touch so that we have a successful trip.

We were going home from Montana in our motorhome. We stopped in Moses Lake to get pizza when l…read morenoticed anti freeze leaking onto the ground. I spotted a large leak on the right rear side of the radiator. We had to stay overnight. The next morning l called Jenkins Family Auto Barn & drove our motorhome to have them take a look. They found an additional leak in the radiator. We had to put the motorhome in a storage facility down the street from them & get a rental car home. They spent a week trying to get a replacement radiator only to find out it had been discontinued. With the help of a radiator shop, an new one was built. They were very good about keeping me updated on the progress they were making & trust me, this was a monumental task they had on their hands. Our motorhome is 31 years old. After running our motorhome & test driving it, we picked it back up & drove it for 4 hours back home. It worked flawlessly. Great job Jenkins Family Auto Barn. I'd go back to them for auto repairs in a heartbeat. Greg

Had an issue and they diagnosed it same day. Very fair, honest and super helpful. I'll be back.read more

My teenage son was charged more than $200 for a repair estimate that was vague ("possible…read morepump"..."replace with new transmission") at best, and otherwise useless (suggested repairs not included in our request). Bigger issue was no communication in advance such a charge - or any - could be expected. I share some blame by offering the benefit of doubt before my son requested the repair estimate, but urge others not to make the same mistake or trust the place at all. Esp youngsters or anyone the owner (?) can take for a ride, like he did us. I can't comment on the quality of his workers or their work, and will never trust the shop enough to find out. One crooked joint..

Took my son's trusty (but rusty) 2004 Chevy to Affordable Auto, and wow--what a breath of fresh…read moreair! As a parent watching my 22-year-old navigate the wild world of adulting on a ramen-noodle budget, I was thrilled with their straightforward honesty. No upselling smoke and mirrors; just solid work at a price that won't send us back to the poorhouse. They fixed it right the first time, and my kid's back on the road without breaking the bank. If you're a young driver (or just young at heart) needing affordable, no-BS service, this is your spot. Highly recommend--saved our sanity and his savings!

Service was fast, affordable and most of all the staff is very friendly and knowledgeable.read more

I had my vehicle towed to Ken's because it was having trouble shifting…read more I left my vehicle and they begin working on it....they replaced the clutch. When I came to pick up my vehicle, it still had trouble shifting. When I asked them why it wasn't fixed, they told me the clutch wasn't the problem and it was fine, but they had replaced it...they charged me $1326 to replace a clutch that they admitted they knew was perfectly fine. Why didn't they call me before replacing the clutch? I had my car towed to another mechanic and it was correctly diagnosed. It was the transmission. I went to ask Ken and Brandon for details on why they chose to replace a perfectly good clutch. I had three simple questions and Ken and Brandon became argumentative. Ken used profanity and became physically violent. It escalated to such a point that I felt in danger and called the police. I cannot recommend Ken's Automotive shop to anyone. From beginning to end this was a terrible experience. Also, if you were a woman they will definitely try to take it vantage of that fact, and either overcharge you or intimidate you. I'm honestly shocked this place is still in business.

Ken's automotive helped get us back on the road safe and sound so we could finish our road trip!…read moreThey saved the day. Great guys!

They removed and resealed the windshield in my vehicle. They…read morewere able to get me in quickly and did a great job. Super friendly staff and great service. I definitely recommend.

I am wrote this as I sat and waited so it is written in real time. I did wait a few days to post…read moreit. They claim to open at 8. I called at 8:10(I was sitting out front waiting for the door to open) when no one answered I found the voicemail completely full so I was unable to leave a message. The front desk girl strolled in at 8:25 when I came inside she was rude as hell to me when I checked in for my appointment. Than I was told WITH an appointment it would be minimum 4 hour wait to get in but more likely 6. When I was on a personal phone call the rude as hell front desk girl thought it was appropriate to comment on my phone call. "OH MY FUCKING GOD ITS ONLY A COUPLE OF HOURS" I wouldn't recommend this place to my worst enemy. The service is terrible and the front desk girl is RUDE AS FUCK. As of now I'm still sitting here waiting. As I am sitting in the waiting room the front desk girl tells the workers O she left. I am literally sitting in front of her desk but I'm not here. The. She has the audacity to say she never gave me the keys. I tried and was ignored. If I could give negative stars I would. You're receptionist is the face of your company. When she treats customers like pond scum it looks bad on everyone and everything. As I sit here waiting I have heard her be extremely rude to several other customers who came in. I have seen several people leave because of it. I literally just her heard tell a customer who asked for a quote on Windows for her home "go somewhere else." I have now been sitting here waiting 5 hours. The front desk girl is only "polite" when the boss is within ear shot, I have heard her ask several customers "What do you want?"like a pissed off teenager instead of hello or how can I help. She is the first person you speak to walking in the door and that's how she's treating people. I can see my windshield is done and my vehicle is parked out front but the front desk girl can't be bothered to stop her personal conversation on her phone to do her job. I totally want to sit here and listen to you talk politics and religion with your friend. Please don't let paying customers at your job interrupt your personal life. Also be warned if you call or receive a call from this office she has you on speaker phone and everyone including the customers are hearing both sides of the conversation. So after 6 hours a rude as hell receptionist and more parts of my truck broken than when I drove in. I am finally done. I would not recommend this place to my worst enemy. If I could give negative five stars I would.

We stopped here on our way to the West coast to check our tires out and had a concern with a sound…read morewe were experiencing. They were so accommodating and friendly and helpful !! Shout out to Billy and the other guys here. I highly recommend this tire business for any of your tire needs!!

Ive been using Brother's Automotive for years to service our families vehicles and the have always…read morebeen honest and reliable. They are my mechanics forife and I highly recommend them.

Cory and Becky went above and beyond. Very courteous timely service. Worked well with my insurance…read morecompany even though they hadn't worked with my company before. Cory has been very nice to deal with. After the install we had some concerns and he has remained very pleasant to deal with. Will definitely recommend.

I ordered a sheet of glass yesterday told the gal i needed it asap she said she would call when it…read morewas ready . I called this morning, she said she wasn't sure she give me a call right back after a couple hours tired of waiting i called again got another guy who said we wouldn't get it till next Tuesday they should have told me that when I ordered it