We were at Watershed when one of our generators that powered our RV's air-conditioner stopped…read morerunning. We brought it to Rob and his team. They weren't sure what was wrong, but within an hour they had it running. It was 108 everyday that weekend. Having the generator working to power the AC was a life-saver. Would recommend to everyone looking for great customer service.

This is my favorite place to purchase ATV's or UTV's. Rob the owner has prices that are the best…read morein the state. I have purchased over 20 units through Rob and will continue to purchase from him. He stands behind his products and his customer service is spectacular.

Here is an update. The owner called me after the tech advised him of our discussion. I…read moreappreciated both - that the tech would tell him of his own volition and that I got a call right away. It was made clear that this was a misunderstanding and that the tech was maybe a bit new. So, I'm back to a full endorsement for the follow up service and phone call. I'm more than impressed with the straight forward way this was addressed. I respect the leadership for their frankness. I will admit I haven't taken the bike there for the work yet because I'm still a bit wary of the incident and candidly am not sure I will ... but that should not detract from the direct, deliberate and honest way the team followed up. 5 stars for that aspect of it.

Husband and I came here to buy a quad and plow. Was helped by Mark. Got a good price on both. Only…read moredrawback was that mount wasn't in stock but they will ship directly to us. Staff very helpful and gave good information on how to maximize what we bought.

I called 4 different dealers within a 3 hr drive of Wenatchee, no one was willing to work me in to…read moretheir schedule to change my tires, I was leaving on a 3k ride in a week, the team at Wenatchee Powersports did an epic job of getting tires, working with me on timing and had my bike hood to go for my trip. I am extremely grateful for their service and customer care.

Not customer friendly and very arrogant…read more I called them last week 3 times because I wanted to order a spare part for my ATV (which I had bought from them many years ago). 3 times my call was bouncing from one person/department to another. I told them I don't want to call a 4th time - finally someone took my name & number. After about 2 hours I received call back. I talked to a guy from spare parts, gave him the part number. We talked for about 10 min. The original part was about $50 and he was looking for an aftermarket part which would be cheaper. I told them I can order an aftermarket part myself through Amazon. I want the original part from Yamaha and the only way to get such a part is through an authorized Yamaha dealer. I told him that I want this part and that he should order it. The guy said it would arrive probably Tuesday this week and that he would give me a call when it arrives. Today I called and asked to speak to parts department. I gave the guy my name to find out whether my part already has arrived. That guy said NOTHING HAS BEEN ORDERED!!! The guy also said that they would not order anything without payment first. I asked the guy - is it now my fault that the part was not ordered? I never was asked to pay the part upfront. The guy started arguing with me until I had enough and ended the call. Summary/conclusion: They are UTMOST unprofessional and also unfriendly. They have no clue about customer satisfaction. Instead of starting an argument with me he should have offered me a solution and expedite shipping. We have a commercial apple & cherry orchard and are dependent on the ATV for farming (which I told the guy). The guy had no emphasis for the situation. They suck! They don't deserve any of my business.

Excellent workmanship, fair prices, helpful friendly staff…read more They have done some spur of the moment repairs for me and I have always been happy.

This Motorcycle shop was incredible when my Bmw fuel system let go on me on the road a few wks ago…read more Eric, I believe his name was didn't hesitate when I brought my bike in. Jumped right on it, n overnighted the new metal fuel fittings n had me on my way Quickly. I was able to continue on my long distance trip. Great Family Operation and SO different than going through a dealership experience imop.

Service is S L O W @ best. 4 weeks for a one hour shop time. Will take my ride to the Dealer. Guess…read moreTyler didn't need the money. Dealer has better attitude also.

always amazing service, the only safe place in town to get harley work done,…read more tyler knows what he is doing and isnt charging a fortune, thanks tyler!! your awesome

Great Service.....I got a better deal than i thought. I was out of there on time after the deal. I…read morehad an awesome experience as the staff was friendly, knowledgeable, and never pushy. They helped me find the right bike and made the whole process easy and stress‑free. The showroom was clean, the selection was great, and the service team clearly knows what they're doing. I left feeling confident about my purchase and excited to ride. Actually they had better selection than an place i have been to. Highly recommend!

Nothing is done correctly or even close . Can't get anything right. Gave them the benefit of the…read moredoubt for 2 years and today I'm done. The parts people are literally clueless.

My buddy's stator went out while we were on the road- headed into Owens and they got the work done…read moreright then and there, and we were off down the road. They were super friendly while we waited, even sporting a test ride on a cool Screamin Eagle Road Glide. Would be happy to recommend Owens to anybody looking for friendly, honest and fast service.

I took my Bike in for a new front tire and that went well. Nice shopread more

I wanted to support my local Honda shop again despite some bad experiences with them. But if this…read moreis how you balance my tire you deserve to go out of business. This was the last straw. Don't have your stuff worked on here. Jerry is gone, go to Ellensburg.

Took my Honda to these guys twice with a brake problem. First time the rear brake was completely…read moregone, it would bottom out when pushed. The Paulin fix lasted one week. Second time the fix lasted one week as well. Problem was, I was in the middle of a road trip, so I got by with the front brake. Arriving home, I took the bike to Owens Cycle. Problem solved for half the price of Paulin's, and the problem is truly fixed. The son of the owner has adapted the old mans attitude, there service is extremely poor and there prices are very high! They act like they are doing you a favor doing business with you. I will not do business with the Paulins again.