I wanted to support my local Honda shop again despite some bad experiences with them. But if this…read moreis how you balance my tire you deserve to go out of business. This was the last straw. Don't have your stuff worked on here. Jerry is gone, go to Ellensburg.

Took my Honda to these guys twice with a brake problem. First time the rear brake was completely…read moregone, it would bottom out when pushed. The Paulin fix lasted one week. Second time the fix lasted one week as well. Problem was, I was in the middle of a road trip, so I got by with the front brake. Arriving home, I took the bike to Owens Cycle. Problem solved for half the price of Paulin's, and the problem is truly fixed. The son of the owner has adapted the old mans attitude, there service is extremely poor and there prices are very high! They act like they are doing you a favor doing business with you. I will not do business with the Paulins again.

Nothing is done correctly or even close . Can't get anything right. Gave them the benefit of the…read moredoubt for 2 years and today I'm done. The parts people are literally clueless.

Great Service.....I got a better deal than i thought. I was out of there on time after the deal. I…read morehad an awesome experience as the staff was friendly, knowledgeable, and never pushy. They helped me find the right bike and made the whole process easy and stress‑free. The showroom was clean, the selection was great, and the service team clearly knows what they're doing. I left feeling confident about my purchase and excited to ride. Actually they had better selection than an place i have been to. Highly recommend!

These guys are a joke…read more How they stay in buisness is beyond me.They don't work on anything vintage as their techs only know to replace rather then repair and for an outrageous marked up price. If your considerably wealthy the owner might even acknowledge your presence upon arrival. If not I would suggest taking your buisness to mark brown in gleed as he has a dealer parts catalog and inventory for many sleds.(he can be an a$$h0le too but is worth dealing with) All in all 1 star is saying to much of this crapshoot of a dealer... Also try Speed motor sports as those kids are super nice and will work on most anything

They are simply the worst. Never motivated to talk with you. They sit at their desk or register and…read moredon't do anything. They offer no military. Only at time of purchase of a bike but not on the bike though. Just super lame place.

This place is amazing! I was at the tail end of my 6700 mile motorcycle road trip when I hit a rock…read moreon my 2022 Harley Davidson Rd. glide Limited. It hit so hard that it bent the wheel and damaged the brake rotor. I was 15 minutes outside of Yakima when this happened. I called up Apple State and their event coordinator, Leanne answered the call. After explaining my situation, I asked if they had a way to come get me and she said unfortunately, due to staffing issue, they were unable to come get me at the time. As I was looking for a tow company to come get me I got a call back from Leanne telling me that there would be a gentleman calling me and that he would come get me. This wasn't a employee, but yet a friend of hers. I was absolutely blown away that she was willing to reach out to a personal friend to help out a customer! This was just the start of this amazing experience. Once I got to the dealer, obviously they didn't have a wheel in stock to be able to fix my bike right away. So I started looking into other ways of getting the bike either home or myself home and coming back and getting the bike. I forgot to mention I live in western Washington. After some phone calls and talking with a friend, we came up with a plan to get the bike and myself home. Shortly after this a salesman Ty came up to me and introduced me to Jamie the owner of the dealership. Jamie came up with a unique proposition to get me back on the road. He took it upon himself to pull a motorcycle off the showroom floor and give me the front wheel off of it and then charge me for the original invoice which I was glad to pay! that not only was an almost unimaginable situation, but the customer service and the amazing support and compassion that was shown by this dealership to make sure that a traveler could get home was just outstanding. Reinvigorated my faith in humanity. If you are ever in need of anything from parts with Jesus or crystal from service to just about anything else in the store, rest assured you are in great hands. I can't stop raving about these guys and I hope this helps someone make In making a decision about service on your motorcycle. These guys are beyond five star in my opinion! Thank you again to the whole crew at Apple State Powersports.

So happy with my purchase, assistance and highly recommend this location!…read more I was helped by owner Jamie and Sage as soon as I walked in who were very friendly and welcoming. I'm a young 23 year old woman who was looking for a helmet for my e bike to block the rain/be safe in Seattle and stopped while driving through. Was given great recommendations and help with my glasses without them being pushy and tried on many helmets until I found the perfect one. Really appreciated their patience as someone who didn't really know what they needed/wanted. I would highly recommend as I tried looking in the Seattle area and noticed many took advantage of my lack of knowledge to push the most expensive product/ make fun of my wants for "cute" helmets but not here. Appreciated the nonjudgmental atmosphere a-lot as someone who is hoping to upgrade to a beginner motorcycle in the future and will have a lot of questions. Will 100% make the trip down again, especially for the funny/friendly customer service I received. Also, got some cute merch! Thank you Jamie and Sage! -especially for the free helmet bag!