Hotel Theft
My family stayed in this hotel for 7 days/ 6 nights. This hotel is in a good location close to the tram and shopping areas. Buffet breakfast had several varieties to choose from and their hospitality was great. Our French Riviera family vacation would have been perfect except for the unfortunate "hotel theft" we experienced in this hotel. My Cartier Love bracelet and screwdriver which I bought in Paris during this trip was stolen inside our hotel room.
We have never encountered such mischief like this in any of our hotel stay. Nor did we expect an incident like this will even occur inside the premises of a reputable hotel, more so inside our own private room! In all of our travels, we put "safety and security" as top priorities in choosing our accommodation. Hence, we chose this hotel since it had high ratings on these aspects. Apparently, this was the opposite of what happened turning it to be a stressfully traumatizing experience for me and my whole family causing us so much anxiety. We felt so unsafe, confused and helpless.
As of this review, a month has already passed and there is still no certainty nor an assurance from the hotel management that I will be able to recover the losses that I incurred from this unfortunate incident. I have already exhausted all options, including making overseas call follow-ups and obtaining a police report, which I already provided the hotel management's insurance agent. "Liliya" the hotel manager and her assistant "Katarina" facilitated initial actions to bring up the case to the authorities and to the hotel's insurance to which I am thankful for. However, no timeline has been set as to when this will ever be settled, what process is their insurance exactly doing, nor an assurance on covering our loss.
The outcome of this case will definitely affect my overall perspective about this hotel. I am still hoping that the hotel management will support me on this ordeal, have settlement and closure on this case, so we can all move on.
Such a horrifying experience and still haunts me and my whole family till now, which I hope none of the current and future hotel guests would ever experience what distress my family and I are now going through. read more