I started a chat session with Josh and asked about a specific car with the stock number. I simply asked about the price he said what would I pay. I gave him a flat rate out the door and his response was sure. I asked about some photos of the inside and he sent them via chat very promptly. He asked where we live, he explained some hail damage. I asked if he was sure I could walk out the door at the under $4000 price, then he stopped talking to me for a few minutes. Came back online saying he was finishing with a customer. Asked again about the price and he said again a few minutes later that he was finishing with a customer again. It was at that point I printed the transcript and talked with my wife about driving there. With rush hour traffic would be an hour drive. Finally sent one more chat saying that I was heading over to get the car and to please text me if there is any issues so I don't waste my time. I left. Once I returned home Josh did respond that someone else was looking at the car, but never once did he call, text me to say that. I get to the dealership and someone says are you being helped, I say I'm here to see Josh about the Subaru. Waited 30 minutes and finally went inside to find him. Another sales person greets me and when I explain he says the Subaru is being sold already. I tell him that I was on a chat and was coming in to buy it and that no one called me to tell me this. He says just wait for Josh and leaves. After waiting another 15 minutes Josh walks quickly past me to the GM's office and I call the other sales person over. Explain that I am angry and need to speak with the manager. The GM asks me to step out front to talk (assume so no other customers can hear this story) and tells me that the car is already sold, sorry. I explain about the chat and how I was the customer first and that I have proof. He tells me that I can say nothing to tarnish Josh's reputation. He tells me that he really doesn't believe me. I tell him that I have proof, he again tells me that he really doesn't believe, but that if I want to wait for him to finish with 2 other customers before me that he would then look at the email, but that he really doesn't believe me. In my conversation I did get angry and said this is BS (spoken out) and he turned around threatened to call the police and have me removed. I apologized for my words and explained again how we drove all this way and were the first customer and his response was I'm sorry but I don't really believe you. This is the absolute worst experience that I have ever had with and type of customer service. Apparently they are right and we as the customer are wrong. I hope that customers stay away from a business that treats people this way. Conversation with Hyundai of Greeley on July 16, 2018 17:05 Hi! What can I help you with today? 17:05 Jon I like the 2006 subaru rorester stock 18Y058B 17:05 Jon Can you guys do better on the price, seems a little higher than I have seen 17:05 Josh Shepherd My name is Josh how can I help? 17:06 Jon I wanted to see if it is worth my time to drive to you to see the 2006 saburu forester 17:06 Jon stock 18Y058B 17:06 Josh Shepherd Did you have a price in mind? 17:07 Jon ha it's for my teenager, so $1. but thats not real, I'd like to be under 4000 out the door? 17:08 Josh Shepherd Would you be financing the vehicle? It is in awesome shape, if it did not have hail damage on the hood it would look brand new! Just cane back from detail today 17:08 Jon no cash/debit card 17:09 Josh Shepherd Sure. Do you live here in Greeley? 17:09 Jon we live in Loveland, 17:10 Jon there are no interior pictures, how is the inside? how bad is the hail. I know greeley go hit bad last time 17:10 Josh Shepherd Let me take some pictures for you 17:11 Jon ok 17:11 Josh Shepherd 17:13 Jon so other than hail, any other issues that I should think about for a teenager 17:13 Jon Love technology 17:13 Jon thank you for the quick pictures 17:13 Josh Shepherd Looks very nice. Heated seat, sunroof.... 17:15 Jon Is there any warranty type of thing on an older used car like this... if we drove off the lot and it fell apart? or the engine blew up. 17:15 Josh Shepherd You can get a warranty, that is something our finance department know more about. 17:16 Jon ok, So you are sure I can walk in and drive it and if we like it get it out the door for under 4000 assuming no warranty 17:21 Jon Did I lose ya? 17:27 Jon Josh? 17:29 Josh Shepherd Sorry about that. I was with a customer 17:30 Jon No worries, just working while waiting 17:30 Jon So? price? 17:33 Josh Shepherd I am finishing up with the he cus read more

Amazing customer service! I purchased my car 2 years ago and have ALWAYS gone back to the dealership for service. They are always so friendly and helpful! I have even recommended friends to purchase cars there. One of them did and loves them also!!!! read more

Great service, helped us get the payment we wanted. Also helped take care of a few cosmetic problems that came up. Would highly recommended all my friends and family to come here. read more

Had such horrible service two days ago!! First I called to state that my volume control was not working and my car is still under warranty. I brought it in and also stated that it was making a 'clunking' sound. The manager, Marcus and I drove around to see if the car would make the noise but being that the noise was kinda random, mostly when I had to step on the brakes suddenly. Marcus had his service manager, jack take a look at it. While I sat in the waiting room Marcus came back to tell me what was going on. He asked if I had to be anywhere and at that time I told him that I had to be back home in an hour, (I had dropped my car off at 9am and by now it was 10:30 and I had my 5 yr old). The hour came and went with no communication after that. Then the next hour came before hey came out to ask me if my car was involves in an accident. I stated that it had been back in December and that they had done all the repairs. It was a solo accident where I had slid into a curb driving in the snow. I had $5,000 in under carriage damage in which I immediately took my car to the Hyundai dealer in Greeley. I thought all repairs had been dome until I kept hearing a clunking noise. I had mentioned the noise to the service dept when having my oil changed and was told that if I continually hear the noise to let them know. (I was being blown off!). So when Jack said that the sway bar had been bent on the same side as the accident occurred he asked me several times if I had an accident. I had repeatedly told him hat NO accident occurred after the one that I had in December. He asked me if I had let someone else drive my car, which I explained that I had not. He pretty much insinuated that I had either an accident or lent my car out. When asking him how much that this was going to cost he said that each bar was doing to cost $120.00 without labor. He had a note pad with him which I saw had $850 written on it. I became frustrated because I felt that he was badgering me insulating that my car had been in an additional accident, which had not, and wanted to charge me $850 and was telling me that the part had to be ordered. It just so happens that my beat friend had called me at that moment and I was explaining to her what was going on and her and her husband are big into the auto repair industry. They told me that the dealerships play on the consumer not knowing the industry and to tell Jack that obviously the repairs that I and my insurance had paid for had not been replaced and to tell him that I was going to call the bureau of automotive repair. When saying this to Jack and the manager Marcus, they started to do an about face and said that they would do the repairs at no charge and that I would be put in a loaner car at no charge and that they will have the part for me by the next morning. Jack shook my hand stating his name again and apologized for upsetting me. I made arrangements to drop my car off at 7:30 when they opened. I was there the next morning as I said and had to wait until paper work was done for the loaner car. Again, Jack asked me if my car had been in an accident. At this moment I became frustrated because I had explained all this the previous day and I'm being badgered and HARRASED!!!! I told Jack that I wanted to take a look at the sway bar as I wanted to take pictures of everything. I was given the loaner car with NO GAS and I indicated this to Jack but he ignored me. At 1:30pm I had not been called yet about my car or when it would be finished so I made the call to Jack who said that it would be finished up and that all was needed to so was paperwork. I asked him if I was there in 20 minutes would it be ready. Jack told me 20 minutes was plenty of time to get the paper work finished. I showed up 20 montes later only to have to wait another 10 minutes. I told Jack that I was still bothered that one, I had to put gas in the car and that I was being harassed about my car when CLEARLY THEY DID NOT REPLACE THE PART THAT I HAD PAID FOR!! He said that he had the part that was originally replaced, which I didn't think he knew what he was saying. I asked him if he had the original part because the ORIGIONAL part would have been the one from my car 5 months prior. He knew at that moment what he was saying and stated that no he didn't have the part. Marcus, the manager was an ass!! After I complained to him that they had me waiting for 3 1/2 hours in the waiting room KNOWING that I had to be somewhere an hour prior and I complained to him that they had not replaced the part had paid for after stating to the service dept several times of the noise. Marcus stated to me that I DID bring my car in for this issue to be checked out and said that if the part needed to be replaced then he guaranteed me that 100% that the part was replaced. He was rude an UNSYMPATHETIC!! I'm calling the bureau of automotive repair because if that part was not replaced are there other parts misses as well? read more

We live 5 hours away but found a great deal at this dealership. We were told we could get blue book and "maybe even more" for our trade in. After driving 5 hours to the dealership, they told us they would have to replace normal used car items...worn tires, etc that blue book doesn't even make allowance for...in order to sell it. Long story short, they knew they had us since we traveled there specifically for that car with a loan check in hand... and got an extra $1000 for their 'great deal' by saying they had to 'fix up' our used car to sell it. I wish car salesmen would just be honest. read more

HORRIBLE!!! You couldn't pay me to step foot in that dealership! The guy I was working with (I'll keep his name to myself. But FYI another person in his family is the manager at the Honda Greeley) was snooty, rude, cut me off when I was talking and just seemed like he hated everything and wanted to go home. Now maybe it was a bad day, but dang.. go home if it's that bad! I ended up going to the Ft Collins Hyundai where I was treated like royalty. I wouldn't recommend this place to my worst enemy. If I could give this a 0 star.. it would have it. read more

I cannot say enough good things about this dealership!!! I found a car online that I liked. I contacted the dealership, and they had everything taken care of when I got there. The customer service was fantastic. I drove the car home, and I didn't like it. I emailed Marcus the next day and explained that I didn't like the car. Instead of sticking me with the car, Marcus found me a car that I did like, and he didn't make me trade in the one that I purchased initially. It was such a nice thing to do!!! He didn't have to do that, and a lot of dealers wouldn't have done that. I love the car I ended up with!! In addition, everyone there was so helpful. I will be a customer for life, and I will refer them to everyone I know!!! read more

June of 2016 I decided to purchase a used car from Hyundai of Greeley. I have owned new Hyundai's for a very long time. I purchase a new Hyundai SUV typically every 2.5 years, however because of my very long commute, i decided to purchase a used vehicle for commuting purposes only so that I did not continue to put miles on my new SUV. I contacted Hyundai of Greeley because I found a small little commuter car online through true car, in which my company carries a sponsorship with. I spoke with the sales manager Lucas and decided to move forward with the purchase of the car. I was assured that the car had passed all emissions testing in the dealership, the car was given a "used" multi-point inspection and was in great condition. I got off work early, went to the dealership, looked at the car and decided to go ahead and sign the paperwork. I purchased the car on June 30th 2016 and by July 4, 2016 the car was dead. I jumped the car, called and emailed the dealership, with no response. I continued to call and email, being told the service manager would reach me as soon as he could. Nope! I finally received a return email on July 20th 2016. in the meantime, I continued to have issues with this car. The battery dying all the time, the lights would pop on without the switch being on, continued to take the car to the dealership and being told they could not pin point what the issues were. Then I get an email from the service manager that states " we are still looking to duplicate this issue, if I start taking apart the components hunting with no duplication, we run into more and more labor" "We are still working diligently to get this vehicle in proper shape for you" Well here is the deal, I drove by the dealership on multiple occasions and the car never moved from the original spot. The windshield was so dirty that one could tell the car was NEVER looked at! Finally on December 15th 2016, I received a call from the general manager stating that he will buy back the vehicle (well if that's what you call it) and only after I called the bank and he had a few vehicles that I could choose from. I was told by the bank that because I had just had a credit report run that I would not have to have another. I get to the dealership, once again leaving work early, the General Manger tells me that, in fact i do have to go through another credit check, but that he has a specific bank. I agreed to have a report pulled for this specific bank. NOPE doesn't work that way, the dealership ran my credit report 10-15 times through different banks the first time, which I was not aware that was happening, then the second time, did the same thing when I was told it was for a specific bank, NOPE once again i was lied too. Because of all of this, the bank refused to do another loan because of all the activity on my credit report, the pulling of multiple banks dropped my credit score by 100 points, so in order for me to get another car for commuting purposes, I had to go from a 3% interest rate to a 12% interest rate being told that "it was no big deal, i could refinance in a year" By this time, I was over the back and fourth, so i agreed to purchase the new "used" car through Hyundai of Greeley, WAIT, nope, that's not all! When I went to go sign the paperwork, I was told "the bank advised gap insurance for this car" SERIOUSLY! Doesn't this mean that you are way over priced on this car, gap insurance is typically when the car is purchased for more than its worth and if one gets into an accident the car is covered under gap insurance. Beyond frustrated at this point with everyone at Hyundai of Greeley. But whatever, I need the car! I signed everything, looked the car over thoroughly, had service fix some small things, signed the paperwork and drove away. NOPE, still not it. I drove the new "used car for 25 days when the check engine came on, the brake system kept blowing bulbs. Hyundai service refuses to take care of their customers, the service manager is rude and incompetent. Treats women as if they no nothing about cars or what a car may or may not being doing. After weeks and weeks of dealing with the service manager Alex Bustos, getting nowhere, I finally had to call Hyundai Corporate Western Regional Office. The Regional office agreed to fix the brake system, which was the entire wiring harnesses, again Alex trying to make me feel like a fool insinuating that in fact there were no issues. Again, there was an issue, that he just didn't want handle and do the right thing and fix. The car is still having issues and has had issues with the check engine light coming on, Alex continuously stating that there are NO issues, really, then why does the check engine light continue to pop on once the car reaches a half tank gas, why do I smell fumes in the cab of the car. After months of taking the car back and forth, Alex now states he located the problem but its my responsibility to pay for. NOPE! I will hire an attorney now. Will never purchase tr read more