Urban air is a fun adventure park offering many options for kids and adults. However, the wait can…read morebe long to enjoy a ride or play, and they need more people working at their cafe. So glad Urban Air is available for families so their kids can play in a safe environment. We will be back.

This is a predatory company. Do not get a membership with these people. They make it very…read moredifficult to cancel. You think that you have canceled and then the next thing you know they are charging you again.

I recently took our National Kingdom Kids of COOLJC on a trip to Surge in Richmond, Virginia, and…read morewe had an outstanding experience. The General Manager, Jeremy Payne, was exceptional in ensuring that every child had a wonderful time. We had 121 per-registered children, with approximately nine additional children arriving later at the facility. Despite our large group, Mr. Payne made sure we had everything we needed, and the entire event ran smoothly. His customer service was outstanding, and it was evident that the staff follows his leadership well. Everyone was friendly, organized, and committed to making our visit enjoyable. Most importantly, the children truly enjoyed themselves and had an amazing time. Thank you, Mr. Payne and the entire Surge team, for providing such a memorable experience. I highly recommend Surge to anyone visiting Richmond, Virginia. We look forward to visiting again! Kimberly A Clark

Honestly this was way better than some of the chain places. A lot more unique climbing objects! Son…read moreloved the climbing as well as the jumping. The pricing is much better.

WAY too many kids in a small place, absolute mad house and honestly dangerous. Water fountains…read moredon't work, bathrooms disgusting. We paid for 2 hours and staid for 25 minutes (too long)

The staff was incredibly friendly and helpful. I had seen so many negative reviews and almost…read morechanged my mind, but I'm glad I booked this. It was a good solution for a 1 year old birthday. Most of the kiddie play places would bore the older kids, and the older play areas would be out of the little kid's ability. Pump it Up was a nice happy medium where kids of all ages had a blast. The caterers are all familiar with this location so they show up right at the time you're allowed to set up your room. It's all very organized! I'm very happy with how our day turned out for my son's 1st rotation around the sun!

A really neat place, especially on a hot summer day…read more Well, this was our first visit to Kids Empire. However, my 5 and 3-year-old grandsons were pros. They played here earlier in the year with their parents. Today was a blazing hot day, and we wanted to have a nice day with the boys, so we chose to come here. The place is really neat. Large jungle gym type thing that kept my boys running for a full two hours. I mean running nearly nonstop. Now I will say parents/guardians need to watch their rug rats. On this contraption, there are a couple of areas where a kid could get hurt. But you kinda have to know your kid and have the ability to say "Don't you dare." But overall a safe playtime. As for the location: one small challenge is that the door and the counter are close. Which means it can be tight in that area as folks pay, take off their shoes, sign their waivers, and attempt to wrangle their herd. They give you containers for shoes and there are a few combination lockers available. No charge. There are tons of tables and chairs and I saw several birthday parties going on. There is some food offering here but not a meal. I don't think I'd plan on eating lunch here. There are plenty of sugar boost items though, candy and ice cream. Prices weren't that bad. Now not really the fault of the management but some kids are nuts (lol) and sadly some caregivers are not watching their borderline feral children. So again watch yours. With this said, I was shocked not to see staff (like a lifeguard at the beach) attempting to watch over the place. The location seemed clean, despite the 150 kids running around. So again: nice indoor play place, not many decent food options(no outside food allowed), watch your kids, and have a great time. I'm confident we will be back.

Was here this past Thursday, July 2nd. My granddaughter (9) and grandson (5) were riding the…read moremotorcycles. Older, UNSUPERIVSED boys were intimidating them and other younger children. These boys did NOT pay for this ride and felt they could push motorcycles around and jump on the back of other children's motorcycles. NO ONE from Kids Empire supervised or monitored this area. Although I asked these boys to leave my grandchildren alone, they persisted. My granddaughter's motorcycle was pushed against a wall and her foot was pinned between a metal bar and the motorcycle. She was unable to put weight on her foot; took her to urgent care and for x-rays. Nothing broken, but on crutches. Unless you want to supervise your children and other children, this place is a free-for-all and accidents waiting to happen.

We've wanted to stop it previously but never ended up enjoying it until a friend's birthday this…read moreweekend. The employees were amazing. So sweet and kind and very energetic. Coming from the perspective of a party attendee romp n roll took care of everything. They grabbed the pizzas and set everything up and cut the cake and passed everything out. As well as entertained a room of 2-6 year olds for almost 2 hours. Definitely going to have to check out a class now.

Absolutely love this place. Was really nervous to try it--thought there was no way it could be…read moreclean--and wasn't sure my baby or I would like it. But WOW, we do love it, and it is clean, and we go here all the time now! Classes are fun and engaging, open play time is great, the staff are welcoming and helpful, and the families who go here are generally very friendly and nice to socialize with. Miss Ashanti is an awesome class leader as well!

I've been to Urban Air on numerous occasions:Spring break, summer vacation, birthday parties, rainy…read moredays ect. At every occasion my kids have left happy and thrilled by the adventure they have had. Compared to competitors Urban Air ranks high on my list. Here is what we love: - Play Space: there is literally something for everyone. Trampolines, dodge ball, ropes course and laser tag! -seating: there is plenty of places for parents to sit while the kids get the zoomies out. They even have comfy massage chairs (at a cost) -cleanliness: this facility is very clean and well maintained! What I disliked - The noise: it is LOUD! I highly recommend noise cancelling headphones for anyone that is sensitive to sound. My ears physically hurt when I'm here so I always have headphones! -the check in process: it's cashless and done via kiosks. Regardless of the amount of times I've been here the kiosk never remembers my info and I always have to re enter it. -jump socks: you must have Urban Air socks to jump here! No exceptions. They will only honor socks with their branded logo. If you don't have them you have to buy them.

This is new to the area. I saw ads on meta for months promoting Urban Air…read more It was super crowded. I think that's mainly because it's new and it's spring break. Lines were all very long. I stood on the line for close to 20 minutes when I finally get up there, the cashier says I need to complete the waiver. I did have the waiver done before I arrived, but on their end my children's names didn't populate so the cashier says I need to stand on a different (long) line, complete the waiver again then get back on another long line to return to get to get wrist bands and socks. I expressed I didn't want to get back on the long line after standing there already. She looked at me with attitude and didn't even acknowledge what I was saying. This is when I'd normally leave a business but my kids were eager to participate. So I went on both long lines again just for admissions. Once inside tables were very dirty if empty. I went to the concession stand asked for spray to clean myself. The staff told me I needed to wait because he was making orders. I waited then I finally saw a janitor staff. He was actually very kind and helped me right away. (That's why I'm giving an extra star). Later my kids wanted to play the arcade games. I didn't realize the kiosk was on the arcade floor but I asked 4 different staff members where I can purchase the arcade card. None of them knew. They finally asked a supervisor and he directed me. Pros: spacious, they can host parties, food on site, zip line, different experience than most activity spaces in the area, custom packages with tier leveled access Cons: price not worth experience, socks which are mandatory are an extra expense, staff not well trained yet I think they will probably improve once they're established a bit longer, but for now it seems like they weren't prepared to open despite there being so many employees. I'll try again and I'll update my review.

Based off on sensory birthday party/day…read more This was the first time stepping back into a Chuck E Cheese since... forever. I've been a little hesitate to come here only because of my boys being special needs and it is definitely a spot where I remember being easily overwhelmed. We came here for the first time during sensory hour and it blew me away. Note - I've only been here once and it made a great impression on me. I will definitely be checking out their future sensory day opening to see if it can be our new sensory hour for each month. The staff were super friendly and really responsive. The place was clean from what I saw and the little kid's trips is just like what I remembered. I will admit, I was a little sad that everything's on a card. I can understand not having tokens anymore but damn did that remind me how old I was haha. Oh, had the pizza there and it was not bad at all! I can def see us ordering a pizza from there in the future. We will be back! Thank you!

We visited this week at request of our kiddos. What a bust. The timed card is hard especially with…read moreyoung children who want to take it all in and take longer playing the games. The prices are fairly pricey for very low ticket to prize value. It was very crowded the day we visited due to summer camps being there. These children were running around, knocked my youngest over, no supervision but that is at no fault of the establishment. This location is lacking cleanliness. The bathrooms were horrid. Several machines were out of order during our visit. Sad it was a bust but our kiddos still seemed to enjoy it.

Food was awesome. Sauce and cheese were good and other toppings. The atmosphere was very diverse…read morewith many logos of Cicis everywhere. The service was top-tier with Spanish speaking employees. If you don't speak English and only Spanish this might be the place for you!

Staff is friendly. Pizza and Salad bar are Delicious…read more They also give Senior Discount

We hired gametruck for our non-profit camp in June. Fostering Hope RVA holds a camp for foster…read morechildren, and this year, we surprised them with gametruck. We didn't tell them it was coming, but when they saw it pull up, they were super excited. They had 2 hours to just play any game they wanted. This is such an easy, reasonably priced option for lids/teens and the perfect thing to add to a party. I highly recommend this gametruck! Sidenote: The guy running the truck was very professional and friendly.

I definitely recommend this company if you are in search of a great GameTruck experience. They were…read morevery professional and it was a big hit for my son's 16th Birthday. I look forward to doing business with them again