Third time! The Beacon Hat Trick!…read moreOur 2nd but old water heater started spraying - leaking profusely and were pleased to hear that the Beacon team was avail. They dispatched Giovanni and team. I was thoroughly impressed by the responsiveness and then when showing up the professional workmanship carefully planning to getting the water heater replaced and making sure there was appropriate quality testing. From Dispatch to Giovanni and his partner / Thank You Team Beacon!

I was definitely freaking, and I did call Beacon (after another "24 hour emergency plumber" told me…read morethe soonest they could get to me was tomorrow. Yeah right, I'm literally sitting in my bathroom emptying buckets of water every three minutes!!). I was concerned about how much Beacon would cost, since they have money to pay NFL stars to advertise for them, but I was desperate to be free of the bailing, so I called. The operator was a little cold, but in about half an hour (or 12 buckets of water dumped) Gio and Josh arrived, and they were so kind and warm. You could tell they actually cared about their job, and helping people out. They had everything fixed so quickly, were funny and personable (ask Gio to see a picture of his cute dog!) and brought and put on the protective shoe covers, which was unnecessary but very professional. The fix came in under what I had mentally already spent, so I'm thrilled. They should take more of that Seahawks money and give it to these guys... but I guess the advertising worked, because they were the first thing to pop in my head when the water started pouring. Thank you for saving my night!

I was very happy with this company from the office staff to the salesperson and especially the…read moreplumber who installed the new garbage disposal. It works like a charm and I'm so happy with it.

I had a great experience with Ally Plumbing and their technician Donny…read more My tankless water heater which they installed 8 yrs ago was not performing well for either hot water or radiant heating. Donny was extremely thorough in identifying the issue and diagnosed that the unit I had was not the right size for my home. In addition the piping was inefficient and not up to code. They offered to refund the prior install, designed a sleek solution with a new combi boiler and somehow managed to make everything fit perfectly into the very small mechanical room in my home. This was a complicated install made even more challenging by the small space, but Donny's workmanship and problem-solving was excellent. They were able to accommodate my schedule, finished on time and were collaborative with me throughout the process and helped me land on a solution and price that I was satisfied with. My home has never been this comfortably heated in the winter before while not compromising on hot water in the bathroom and kitchen. I highly recommend Donny and Ally Plumbing for quality work and a team that truly cares about doing things the right way.

I called to have them come to our home to look at a breaker that had tripped and wouldn't reset…read more Danielle helped me over the phone to have an electrician come out the same day. She was very helpful and kind. I had the electrician (Aaron) come in and inspect. He did a very thorough inspection and found out what had tripped the breaker. He went above and beyond. Figured there were some mistakes done by a contractor that had just remodeled our kitchen and bathroom. The price quoted seemed reasonable for the job needed. The inspection/diagnostic was waived for first time customers.

I am a small business owner trying to open a new bar in South Seattle. DO NOT HIRE SW PLUMBING. I…read morehired South West Plumbing originally to do a main drain scope. I will be honest in that they did a good job locating the main drain and was very thorough. Because they gained my trust at first, I decided to inquire an estimate for a full plumbing build. This is new drains, new grease trap, install of equipment, and new pipes. It's a big project. I imagined it would be very expensive but they offered financing so it was doable in the long run for me. The company came to inspect the space to finalize an estimate for me. They told me I had to purchase all the equipment and have it on site on the day that they start the job. The first estimate was around $40k. And the idea was I would finance through Greensky and pay half down. Before I decided on anything, I specifically asked if they would include "installation" of all the equipment. They repeatedly said yes. Once we got the estimate, I went ahead and scheduled the work. This included me procurring all the equipment, ordering everything on time, and arriving on site. The one equipment that I was incredibly afraid of ordering was the grease trap. We sent over multiple text messages with a link to the model that the company suggested and each time, the person I was working with confirmed that was the correct model. When the day came, the plumber that they "sent" out did an overview with me before starting work and noticed a lot of huge oversight. He noticed that our space did not have proper venting but was told by the company that there was upon first inspection. He told me that I needed extra equipment to support some of the equipment I had already bought according to the plumbing plans (the original person who came in to look at the space did not ask to see the plans). He also told me that the grease trap I bought was INCORRECT and would not fit. I had spent $10k purchasing equipment for SW plumbing to do NOTHING. And so I called and canceled the whole job because now my $40k went up to $70k and it is just downright cruel. For a small bar at 700 sq ft, they wanted to charge me $70k, and tried to tell me that the install for the equipment is a $20k job. I complained. And their relations team reached out. They told me that they would purchase a new grease trap for me due to the miscommunication and they want to do right by me. Because I don't trust them, I did not accept it at first and told them I have to think about it. Turns out, I was right. I asked them if there were any obligations to this and they said no. I confirmed with them that the estimates were all cancelled, and they said yes. When time came to ask them about it, they then turned around and told me that they would only give me a free grease trap if I went with their services. I don't believe in writing scathing reviews for any business. I know we all gotta eat. But, this experience was so horrifiyng and I am left with a $900 grease trap that doesn't work for my space and SW Plumbing could care less if they made a wrong suggestion to a small business. They don't understand that they've just cost me so much more than just a piece of equipment. I do not recommend. Find your community and ask for local reputable people. These big box companies are out to gauge you and twist their words.

I've used 2 Sons for a few misc plumbing projects now and had good experiences with each…read moreengagement. Their staff (phone staff and on-site plumbers) are professional, communicate well and get the job done. I should call out though that you might be able to save a few $ if you went with an independent but that's kind of the case for most home repair/servicing companies. I've never used them for Electric and/or HVAC so I can't speak to that.

This company has changed. And not for the better…read more A week ago I called to schedule an appointment for a leaky faucet in my house. An AI voice answered the phone, asked me why I was calling, told me it was going to look up my account details, said it had a problem and that someone would contact me to follow up, and then hung up on me. A few hours later I got a text from "Cameron". I complained to "Cameron" about the experience I had from the AI phone answerer. "Cameron" apologize and told me that such an experience would frustrate him too...then "Cameron" decided to be transparent with me and tell me that he was in fact AI as well and "his" real name was "Carson". We went back and forth about 6 times to explain the problem I was having and to set up an appointment. Then "Cameron" told me that the time we worked out wasn't confirmed yet and that someone would be calling me to confirm the time. Thanks, "Cameron". This was Friday around 4:00PM. THE NEXT MORNING, a human being (I think) texted me from the same number to confirm the appointment. After I let them know how unhappy I was with the AI scheduling service, a human (I think) did call me and apologized for it. Then, on the day of the appointment, the technician arrived an hour and a half after the 12:00-16:00 window we had set up. I had to call them at 16:30 to ask if the technician was coming and they told me he would be there soon. When he did arrive, in the middle of me making dinner for my family, he told me that the faucet would need to be replaced and that it would be $750 (!!) in labor to fix it. Then I was charged $83 for his time (which I guess would be rolled into the service). So, in the end I still had a leaky faucet and I was out $83 with the option to pay $670 to replace a faucet (plus the cost of the faucet itself). For that price, I'm just going to do it myself. Then the spam texts started coming from "Cameron" asking about the estimate. I got one every day until I told it to stop texting me. This company used to be great but I'm going to be looking around the next time I need a plumber. Please ditch this stupid AI system. Please don't charge your customers if you're extremely late for your own four hour window - especially if the diagnosis takes five minutes and is "I can't fix it - replace the faucet".

Bees did a great job removing 3 old toilets and installing new ones I'd purchased myself. Their…read morequote, after some brief negotiation, was on par if not better than others I'd received. And the final amount actually came in slightly under what I'd expected which was a pleasant surprise. They ran into one issue and came up with a cost-saving solution without blinking an eye. The guys were personable, communicated clearly. This is the 4th plumbing company I've worked with since purchasing my home 5 yrs ago and the first one I'll call again and recommend to friends. Thank you!!

To be clear, I will only comment on their price. If you don't care about price, you might like…read moretheir work. But if you are price sensitive, avoid them, their price is far from reasonable. I paid $1000 for replacing P-Trap and snaking the pipe, a handyman's work. Something more ridiculous? They charged a P-Trap for $206. If you know how much a P-Trap is, you know what company to avoid.

I have been burned before but I trust Seatown. The staff is friendly and answers any questions I…read morehave. I had my garbage disposal replaced and the sink de-gunked. They gave me the option of purchasing my own disposal (cheaper option) or purchasing one from them. I will use this company again as I have a toilet that needs repair.

I am shocked this company has so many great reviews! They may be a great, but I don't have anything…read morenice to say about them. I had previously looked into getting some fans installed in two bathrooms and after looking up 3 companies for quotes I had reached out to them to come by. They were last to visit and after the gentleman show up and stuck his in both bathrooms, he gave me a quote over a $1,000 from the second highest quote! I said thanks but no thanks and instead of leaving, he says let me call my boss and see if he wants to do something about the price. The guy doesn't answer! Now I'm trying not to laugh. He goes well let me call the "big" boss. So this guy answer and the gentleman is telling him that the quote is way too high. Big boss is kind of just stuttering before finding the words he wants to say "well for our price you get the best customer service imagined over a mediocre job performance." If that was your selling point when the customer service you already provided is a D- at best, you're not the company for me. The "mediocre option" we went with were just fine.

Tyler was super service oriented and knowledgeable when he serviced my heat pump and replaced the…read morecapacitor. 10/10 customer experience, he went above and beyond

We purchased from and had our Mitsubishi mini split system installed by Belred heating 8 yrs ago…read more For the last couple years, the system has become less and less effective. This spring when we tried to use the a/c, it was not cooling at all. I contacted Belred and asked if a technician could come out to check the system as I suspected there was a refrigerant leak somewhere. The repairman arrived and checked the main cooling unit. After several minutes, he told us that the system was, and I quote "leaking from everywhere" and would likely cost more to repair than a new system. He also said that because it was 8 years old, it was near the end of its service life. I was of course dubious of what I was told. I asked to have a repair technician look at my system however, I feel like I was sent a salesman instead. He was happy to discuss the cost of a new system and was also happy to charge me $230 dollars for the service call. Fortunately, I was able to find a reputable company and a technician who was able to pinpoint the leak in one of the lines in less that 30 minutes. And that the system I have is top of the line and should last for many years, especially in Seattle where it is not in constant use. So, he was able to repair the leak and charge the system for less than $1,500 dollars. My a/c is now cooling better than ever. I am very upset that I paid for a service call that was nothing more than someone trying to sell me something I did not need. However, I feel even worse for the people who get taken for thousands of dollars by companies that practice these sales tactics. Alan N

Had a Saturday afternoon visit for a toilet issue. Arrived…read moreearly to access situation, left briefly to retirve need parts . Came back and efficiently and quickly completed the job and took care of our problem. Pleasant young man Henry, was very easy to talk to and easy to understand what he was doing. Pleasant experience and problem solved. RGW

Great customer service. Fate handled several jobs if ours and was on-time and pleasant.read more

Anthony was great he ran my car charger for my span panel kept it nice and neat. Very happy with…read morethe work done

These guys suck…read more They are WAY over priced I didn't even need what they said I needed. I just wanted an outlet changed. They wanted to charge me more than $600 to change an outlet. Found another licensed Electrician who would do it for $50

I had a very small issue. I gave Dean a call, and he was at my house in 10 min…read more Problem was fixed in 10 min. He remembered things we talked about a year ago, and we reminisced a bit. This guy is a real gentleman! See you next summer Dean, for replacing some outdoor faucets!

We were in a tough spot as new home owners when we suddenly we had a non functioning sewer pump…read more Called Dean and he answered the phone himself. He diagnosed the problem and had us back up and working super fast. Dean totally saved the day! Highly recommend!