Hydro-Tech Irrigation is highly recommended! They put in an 8 zone irrigation system and walked us through the process and operation. They have serviced it every winter and opened it every spring with attention to detail and orientation of heads. Very pleased with response and communication. Always quick to reply! read more

I've used Hydro-Tech for several years to do my winterization. They are very difficult to get a hold of by phone, there is always a long wait no matter what time of day you call. They performed my winterization in fall 2018 and did a fine job. However, even though I paid my bill they keep sending me an invoice to my Name and Address for another person's address. I've called twice to let them know it was an issue. The first time I called they sent me to accounting who did not answer, so I left a message. The second time I called Billing told me it was an accounting issue, I began to tell her that it didn't matter she represented Hydro-Tech. She then hung up on me. Never, ever, again! read more

Expensive and not customer focused. Too many things got broken in our sprinkler system during 2years of their care. Avoid!

Used them for years. Service is just ok. More expensive than Campbell and Biogreen but scheduling a visit over the last 2 to 3 years has become a pain. Their service department never picks up due to "unusually large volume of calls". But it is always the same. Takes call after call after call and then when you leave a message for a call back they may or may not call back. Maybe they need to hire more service folks. Anyway, not using them again. read more

I have used this company for several years and something has changed recently which is unfortunate. I was called after our annual spring turn-on and told I needed 6 sprinkler heads repaired at $14.00 each plus labor. As it turns out, my invoice was for double the price with additional work done that was never mentioned when calling for approval. I simply called to ask about this and experienced my first rude, arrogant and hostile phone call with their service manager. I would say you need to get everything in writing before doing any work, I never had to that in the past with this company but unfortunately there is some type of breakdown in the communication and it was all blamed back on me. read more

This company is unscrupulous and Mike Dawson is their Joseph Goebbels. Having him as service manager is like naming Neville Chamberlain chief negotiator. He considers himself High Priest of landscaping or Carnac the Magnificent, able to divine all things and dispense his sage landscaping advice with swell-practiced excuses. Use this company at your own risk; you would be better off using a shot glass to water your yard. read more

Last spring I had Yoni from Hydro-Tech install the irrigation system. Yoni was a great guy to work with and Hydro-tech install the irrigation system right way. They used copper piping from inside the house and then PVC pipe under the ground. Also installed isolation valves a back flow preventer. Not to mention used the latest and modern Rachio controls. read more

Wow - this company did an awesome job installing and explaining how the irrigation system works. Billy was quick to respond to my emails and phone calls. I love our new sprinkler system. read more

Our first spring start up in the new house. We had no idea what kind of system we had or where everything was to operate it. Scheduling was easy, they called to let me know they were 15 minutes away, arrived on time, explained/showed me everything after fixing the wires I accidentally snapped (yikes!). What a great experience! Thank you! read more

Consumer Beware! Veterans Beware!!!! Reported this company to the Better Business Bureau. Total Shim Sham. We paid the $220 for the annual maintenance. They came out on March 29th to turn on our sprinkler system. On March 30th I tried contacting the company via phone which is virtually impossible so I sent an email on Facebook to Mike Dawson to let him know that we had a problem with the turn on as water was flooding at the turn on box. Mike called me, told me to shut off my water supply and said he felt he knew what the issue was and would have someone come out. 3 weeks later two individuals come out, neither who spoke English very well. They were poking around the turn on box area, when I asked one of the men what was the issue he pointed to the other guy for me to ask because he clearly could not communicate with me, his partner in crime gave no explanation as to what they were doing. I received no communication from the two men, except an hour or so later one of the men comes to my my front door holding an iPad saying I owe $420 (in broken English). He points to the screen which says Network error on it and he says he cannot provide me a receipt. I immediately try contacting the company via phone and get nothing... so again I email. I get a nasty response from Mike Dawson saying I called for service (I did not). I emailed telling them there was an issue after they performed my turn on. He claims by me asking them to come out I gave them permission to perform work....ummmm...normally a business analyzes the problem, lets you know what it is and provides you with an estimate. I received none of that. I did get a nasty voice mail left by Mike after I reported his company to the BBB. He is telling me I need to pay up or its going to collections. Funny thing is....the system is still not working. To add insult to injury when his workers were here they cut a wire that goes to the irrigation box and left it in my yard. If you want service done well and with integrity, Id go elsewhere. This place is a shim sham. read more

I would agree with recent review of significant decline in service and high prices. I have used them for 3 years to perform annual shut down and activation. This year I was given a time window of between 12-5pm for activation service. I specifically requested that they try to come on the earlier part of the time window. On day of service, I called around 3pm to inquire as to why they were not there yet, and the response I got from the office was that they had no control over when their people showed up for the work. They did not show up until 6 pm and offered no apology for being late. I am going to call the following companies in the area for alternate quotes in prep for future needs... Problem Solved Svc - 703-737-7608 Korfonta Irrigation - 703-375-9285 Geoscape - 703-716-5660 McLean Irrigation - 703-790-4600 Hope to have better luck with them than Hydrotech. read more

I engaged Hydro-Tech to install an irrigation system in my property @ 5 years ago, @ one year after I moved to DC; the only reason I chose Hydro-Tech was that it was the same company which my little "pool/tennis club" used. (I didn't know any better to shop-around.) To say that Hydro-Tech's service is rip-off priced, unreliable and rude would be an understatement (suffice it to say the "service manager," Michael Dawson, makes Donald Trump look polite). This spring (after having pre-paid last year) to activate my system, the tech who came out said he couldn't activate my system because the "back-flow" apparatus was leaking, and there was a break in the electrical connection between the control panel and one of the zones; he said he couldn't fix either, and that he had to leave my home to proceed to his next job. When I, incredulous, asked him what I should do to get my system working, he just shrugged and said "I guess you'll have to make another appointment," and when I got angry, he got his boss (Michael Dawson) on his cell phone, who proceeded to shout abusive accusations at me. It was truly the most bizarre conversation with a "service provider" I have had in my 66 years of life. I then called the Hydro-Tech office, and spoke to "Debbie," not realizing that she was Mike's wife, and told her my story. Debbie apologized for Mike, but said he was "sick," having just come out of the hospital. Debbie said my job was very complicated and would take several hours to fix, and gave me an appointment on the "earliest-available" date (9 days later) to have "their best tech" come out and fix the problems; in the meantime, I was forced to hand-water my garden as best I could. On the appointed day, I left my volunteer job early to be home when Hydro-Tech was scheduled to arrive, but the time tick-tocked. I tried to call Debbie, but only got her voice mail...eventually reached other 2 other reps who told me that Debbie wasn't in that day because her dog had died, but assured me the tech "would be there soon." 3 hours later, I finally reached someone who told me the top-tech was sick that day, and they would send someone else. Sure enough, a nice young man appeared minutes later and replaced the defective back-flow gizmo...but said he was not qualified to fix the electrical-connection problem, which was "a big job." He then presented us with an invoice for the $450 cost of the new back-flow gizmo, plus $100 for his service call (and we still didn't have a functioning system). My husband refused to pay until we had a functioning system, writing a note on the proffered invoice to that effect. Hydro-Tech responded by sending the high-tech crew out 3 days later, who fixed the alleged "big job" electrical problem in less than 30 minutes, while tweaking a couple minor problems neither of the previous techs had noticed...and then presented us with a bill for $150 for yet ANOTHER service call (plus parts). My husband told the very belligerent Michael Dawson that he would pay for the parts and for the "top-tech" service call, but not for the interim service call, and frankly, my husband was not happy with that either, We're in the market for a new vendor, as is my pool/tennis club, if anyone has suggestions, Thanks, Monica read more

Hydro-Tech took over my contract with Blue Ridge Irrigation that still has one-year warranty plus another year or winterization this fall and open, inspect and adjust next spring (2015). They are failing to honor the contract saying that Blue Ridge "gave" them the contract's names only, and don't have any obligation to fulfil any of the contracts. Additionally, the woman I spoke with was very defensive and rude! Avoid these jokers! read more

If you want to have your yard flooded, wait for weeks for service and then be told to do work yourself then get a service contract here! I started with these guys in the fall. The gentleman who came out for initial contract set up etc. was great. This spring, after I had signed, things went downhill. They sent a couple guys to do the turn on and there were $235.00 in repairs beyond the contract which I would have thought would have been at least partially covered. They did not explain the repairs or apparently test the system overall. A few days later I noticed the system was leaking and started flooding my yard. I called to get them back out and was told I would need to wait three weeks. I waited at home for them the entire morning and did not hear them knock or ring the bell. Nor did I get a call or phone message. I did get a note on the door that said I wasn't home. I called the next business day to reschedule and was told I would need to wait THREE MORE weeks. And instructed to turn off water valve to system in the ground. I, not they, flagged two leaking valves which I found myself. What is the point of having a contract if I cannot get them to start the system properly or support me when there is a problem. And have to do the work myself. Then they billed me for the missed appointment (the one where I was waiting for several hours for them. When I complained via a phone message (since they didn't answer the phone the few times I tried to reach them) , "Lynn" called me and I was told "Okay we are cancelling your service today have a nice day" and the line went dead. I AM NOT MAKING THIS UP! Six weeks after the turn on and repairs which I paid for in full, my yard is still flooded! read more

I agree with the person who said the service was terrible. I actually had a woman hang up on me because I did not understand what had to be done and asked for more information. She was surly to say the least. I called back and asked the manager - Mike - to call me. He did not and I had to call. To say he was rude was an understatement. They were supposed to be coming out next day (Sat.) but w decided to call and cancel and get another service regardless of the cost. They close at 4 p.m. and no emergency #. Found home office for one of the "owners" and left a message. Also put notes on front door and on piece to be fixed and on garage door. I am expecting them to say I have to pay for them to come for the appointment. Terrible service, rude people, and I suspect they are in trouble and the customer is the one who gets vented on. read more

Hydro tech customer service is awful. "Mike" doesn't know how to deal with customers appropriately...why bother with a company that doesn't care about its customers and doesn't try to retain your business? I had Hydro-Tech perform winterization of my irrigation system. The tech did not mention to me that I had a leak. I called the company to find out about illegible writing on my work order receipt. Despite the fact that I have large, unresolved water problem in my yard, Mike had the nerve to tell me that Hydro-Tech "has no obligation to inform customers about leaks in their system", and that the techs " have no time to tell customers about leaks". He proceeded to hang up on me twice after I told him that I would like to speak to someone else about his response. Disgusting and unacceptable! read more

Is it possible to give zero stars? Hydro-Tech must have new owners or new leadership because the service has absolutely tanked - from 5 stars to zero stars. The service techs are apathetic and look like they hate their job. Anyone you get on the phone is shockingly rude. As a long-time HT customer, my advice to everyone is FIND ANOTHER IRRIGATION COMPANY. There is no reason a company this poorly run and which treats its customers with animosity should still be in business. read more

I think this may be a "re-building" year for the business. I really enjoyed meeting with Chris who arrived to generate a repair estimate from damage done by construction project. It took three weeks to schedule, but understand folks are busy. He came out and said $100 for labor and $20 for material to fix a cut pipe. When the estimate came over from the office it was $860, to include cut pipe, replace a valve and install a rain sensor. After more than a dozen emails back and forth asking to removed the rain sense and provide an estimate for the repairs, one did come over at $330 to repair the pipe (so 3x initial price). read more

I just had my first interaction with Hydro-Tech and was surprised to see poor ratings and comments left here on Yelp. I figured I would chronicle my experience as it happens in order to share a current interaction with this company. So far I would say everything is "OK". Just purchased a home and inherited an irrigation system installed by Hydro-Tech over 7 years ago. I called them to have the system serviced. The home was a Model Home that was decked out with all types of extras including the irrigation system. Unfortunately, the previous owner didn't have the system winterized and the system has many leaks. Today's technician spent two+ hours trying to track down the issues, but another service call will be needed to fully assess the situation. Since Hydro-Tech installed the system, they should know best on how to move forward with this deployment. We either fix it or toss it. I hope we can fix it as a new system is not an option. I hope the next visit from Hydro-Tech ends happily. Stay tuned... read more

Thank you Hydrotech for installing my irrigation system. You guys were very honest and professional. Yoni was very easy to work with and very responsive. I am looking forward to referring my friends and family to you guys if they ever need an irrigation system. read more

Hydro-Tech's service tech (Brad) showed up a few minutes early to start troubleshooting a few issues with my irrigation system and had everything diagnosed and repaired within 1 hr. He and his helper went through the entire system and made adjustments/replacements where necessary. Great service, competitive price, and they were on time! read more

These guys were great! They installed our system yesterday. They totally cleaned up everything. They talked to us about everything that they planned to do. My husband wanted to make a drawing of where the lines are and they walked him through that. They had the best prices and did everything as they said they would. Best contractors I've dealt with in a long time. read more

Abel who has serviced our system several time in the past,arrived on Thursday within the specific timeframe of the appointment. He was thorough reviewing each of our 12 zones and determining which sprinkler head needed attention or actually need to be replaced. He explained to me the actual time the system was set for and how many days of the week the system will turn on. He is very knowledgeable & polite. We had another great experience with Hydro-tech Irrigation. Thank you, Abel! read more

Hydro-Tech just installed a 7-zone system at my house in Potomac Falls. Tony Davis was a great contact. He kept me informed of the date changes due to weather. The team was extremely efficient in installing the system and got everything just right before they left. Everyone we talked to was so nice and professional. The price was very reasonable for the system and I'm so happy we don't have to worry about watering our lawn any more! read more

We had several companies come out to give us an estimate for an irrigation system. The other companies didn't even compare in terms of professionalism and quality. I wanted to make sure we had quality work done on our yard and use great quality products. There were some companies that quoted us such a low price, and when we asked about the installation process and what company products they were using, that explained it. We couldn't be happier with Hydrotech Irrigation. Our sales guy, Yoni, was so professional and honest with us. He explained everything to us so well and when it came time for installation, there were no surprises. He really knew his stuff. We got a smart controller through them too that I can control the system through my phone...so convenient. read more

We are repeat customers but really disappointed with our recent experience. Our spring turn-on service was supposed to include repair to a broken sprinkler head. They failed to correct the problem in their visit, which means they also failed to execute the spring turn on correctly -- you can't check the system and not realize the sprinkler head was missing. I've called and written twice to no avail - no response from the company. Terrible customer service and a service team that is willing to cut corners to save time. read more

Hydro-Tech Irrigation has been servicing my sprinkler system for over 10 years. They are always very courteous and friendly, and I've always been pleased with the service provided. They even fixed my underground dog fence line wire (Invisible Fence) when I was the one who cut it in the first place! read more

It's nice to find a company that provides great customer service all around. Any time we have called to request any changes or had questions they were responsive and sent their guys to provide service quickly. Everyone you speak with is nice and knowledgeable and they are always willing to answer any questions. They have been especially great with moving heads around and realigning things as we have made significant landscaping changes since we had the system installed. read more

Excellent professional service! I met Yoni when we moved to Haymarket and decided to use Hydro-Tech that day. He kept in touch to schedule and install the expansion of our irrigation system and delivered excellence. Great, conscientious crew and a pleasure to work with. read more

This was a new installation. Yoni was great to work with, very responsive. The product(s) that the crew installed work great. A few adjustments were needed post installation and they were addressed in a very timely fashion. Overall, the detailed workmanship brings this rating down. My only complaints would be that the techs left my lawn with obvious bare lines (where they ran the piping) and long tire tracks where their equipment "dug into" the lawn. They also left a section of the lawn looking like mole tunnel was underneath the lawn. Yoni said they would come back out to repair the lawn, but the techs that came out said someone else would do it. Needless to say, no one ever did. I spent the better part of a weekend fixing my lawn. read more

At first I thought they were friendly as they took over the company that put in my sprinkler system. NOT SO, they never came out to turn on my system (ate the $$ for that) and in the winter came out when there was snow on the groud and did half the job which I paid in full. When I called several times I go the run around, and then was finally told that I would get a refund , well 9 months later and I still have nothing. Arti Pandey read more

Just had my irrigation system installed by Hydro-Tech. They were recommended to me by my landscaping company (Independence Landscaping). First off, they are not the cheapest. Joe Horvath was my point of contact from beginning to the end. Excellent communication and awesome customer service. The installation was done on time and done very well. They did an excellent job walking me through the entire system and showing me how to control every aspect of the system. I would recommend them to my family and friends without any hesitation. read more

Hydro Tech does not know how to treat customers. I had Hydro-Tech perform winterization of my irrigation system in the fall of 2014. My system did not have any leaks at that time. The spring turn on reveals broken o rings and broken springs. If the system was working during the fall winterization, how come there's a problem in the spring? Called and asked for the manager. Got "Mike" on the phone. Mike had the nerve to tell me that Hydro-Tech "has no obligation to inform customers about leaks in their system", and that the techs " have no time to tell customers about leaks". Why not take the time to fix the problem before it becomes much worse? I will find another irrigation company ~ Disgusting and unacceptable! read more

I love Hydro-Tech because I feel like they know me, my yard and our system every time they come out. They check all of the heads and recommend needed replacements for broken parts but never try to up-sell me on products. I have had Hydro-Tech for over 10 years and have recommended them to my friends and neighbors and will continue to do so. read more

Very disappointed in their service. We've been using them for over 10 years. I recently called them out to fix a leak. It took them 4 visits to actually fix it, all at my cost. The first time they fixed a leak that definitely was not contributing to the leak that called them about. The strange thing was that there wasn't any water near that leak. I tried to contact the service manager, but he apparently doesn't answer his phone. I left phone numbers on his voice mail for him to call me back. Instead he called my home number during the day (when I am at work) almost as if he didn't actually want to talk to me. Bottom line, never going to use them again. read more

I found Billy McDonald and his crew incredible professional and efficient. They installed an irrigation system this spring (2018) in both our front and backyards and it has worked exceptionally well. The installation was done in a very professional manner and in the time they said. I was very satisfied. We have had a couple of questions since the installation and they have been very responsive. I highly recommend this company. read more

The techs are great, however the scheduling and customer service is terrible. I prepaid for spring turn on service last fall. I received a post card last week titled "Time to Schedule Your Spring Turn On". I called today and was told the first available appointment was May 9th!! That is ridiculous. You can get in to see a top rated doctor faster than you will get a service appointment with Hydrotech. read more

Professional and customer driven company. Their office staff is efficient and the techs they send are knowledgeable and professional. They call ahead when they are on their way and they make any necessary adjustments or repairs when they open the system in the spring. Reliable service, have been a customer for years. read more

I am sad to have to downgrade my review. My first several service appointments with HydroTech were great - I was able to get appointments first thing in the morning, they sent the same technician every time, and as mentioned in my original review he was great and very thorough, including in diagnosing and fixing a leak, and the system worked well. More recently, however, things have gone downhill. You really have to call the day they start taking appointments (Feb. 1, I think) for the spring turn on if you want a morning appointment so as not to miss work - one year, though they say to call 4-6 weeks in advance, I ended up having to wait over two months for an appointment and my landscape suffered in a very hot spring. This year, I realized that I hadn't received a postcard with the reminder to call and schedule as I had in years past and called the second week in February, and had to take an appointment window mid-day two months later - the soonest morning one they had was well into May. And the service itself has gotten worse. The guy who originally serviced my house and who I was so happy with has been replaced by guys who just seem to be trying to get things done as quickly as possible. The previous guy would spend time really checking the system - checking for leaks, adjusting the height of the sprinkler heads to ensure every area of the yard was being watered, etc. The attitude of these guys is just turn it on, there's water coming out, done. This year, the tech was explaining to me that he'd set zones 1-6, blah blah blah...but I also have a zone 7. When I reminded him about the additional zone he asked what times I wanted it to water and then rushed to program it for those times (or said he had)...but when I checked it myself I found out he hadn't programmed it at all. read more

I purchased my irrigation system and maintenance through Hydrotech some ten plus years ago. To date the service has been satisfactory. However the service I received this weekend was truly disappointing. The service representative told me that I was required to pay for repairs in advance and that cash was preferred. As I said, Hydrotech installed our system and performed all of our maintenance. Each time we've paid after the work was completed and used a credit card. So this request for advanced cash payment took me by surprise. When I called their offices to inquire about the request, the offices were closed. I look forward to hearing from Hydrotech about this change in policy. read more