Serina has the best personality ever. Came in at 11:30pm and gave the best customer service. So happy and cheery, just what I needed. Thanks to her we are coming back again. She deserves kudos, see you soon Serina!! read more

I booked my week long stay here last minute and was more than pleased with the service provided by each teammate from this Hyatt location. Everything was very smooth and everyone was so kind and courteous. What prompted me to write a review was the fact that I left my macbook behind in their lobby and they called me back to let me know they had it and were happy to ship it to me. I know that's the right thing to do, but it could have been very easy to have just claimed not to have found it. I loved that downtown area, so if I am ever back, I will not hesitate to stay there. Thank you all so much! read more

Subpar, at best, don't waste your money. No microwaves inside rooms; housekeeping does not clean your room. Elevator was down for three days while I was staying at the hotel. It was a terrible experience. read more

Wow just wow, stayed her on 12/8 Loved the location because it's by everything exciting in down town riverside Rooms are super clean and nice! The receptions saw I had a broken leg and wheelchair/crutches and immediately accommodated my stay with easy access room and first floor. I will definitely recommend this hotel and bring my business here again. read more

This hotel is reinventing bad customer service. You arrive at 3pm for your reservation and they tell you "we don't have a room yet", you wait one hour and they continue to tell you they don't have a room. I left my phone number so they would call me when the room is ready and they never called. I came back to the hotel at 9pm and the front desk lady was unapologetic about the ordeal ( as if this is common practice for them) Well let me apologize for booking a room at your hotel. read more

Staff very professional and helpful. As you walk in you can smell how clean it is. Additional fee for parking but great location, everything is walking distance. We asked for late check out and it was granted till 1pm we were super pleased! read more

Stayed here last week for 2 days. Pros- Location is great and the paid parking is convenient. The staff is nice and the rooms are pretty big. Great free breakfast Iron is full size and works well. Cons- Room smelled musty and moldy Bathroom is dark Closet is tiny I travel almost every week and stay mostly at Hyatts. This one was a miss though. That moldy smell was pretty digusting. Might try a different brand next time I'm in the area. read more

Hyatt Place Riverside/Downtown - Closet - Hotels Near Me - Riverside, California

I have stayed at this hotel over the course of several weekends in November 2015 and Feb 2017. I stay here because it is booked thru my work. The three stars is for noise and parking... see below Front Desk: They are always helpful, kind and courteous. I have never had to wait checking in and they always there to help. Sometimes there is only one person, but they seem to be pretty efficient. Room: Spacious and always clean, never a cleanliness issue, the bedding is nice, comfy. The bathroom and towels are always very clean. Plenty of channels on the satellite TV. Free Breakfast: It is free, there is an abundance of food. They try to change it up with an assortment of breakfast sandwiches, sausage, scrambled eggs, pancakes, bagels and bread, French toast, juice, coffee, cereal, fruit, yogurt, cottage cheese. You would be hard pressed to not find something to eat. Although I noticed if you wait till the end of the serving period the pickings are slim, so get there early. Free wifi: always good, never an issue, can watch Hulu and Netflix on my devices without an issue. Parking: this is is one area where I have an issue. There is a small lot adjacent to the hotel. They charge $12.00 per night to park there... the issue is that it is usually FULL. Having stayed several times I have learned to just find street parking or stay in the lot across the street which is free after 5pm Monday thru Friday and free all day Saturday and Sunday. Save your money and your frustration. Noise: This is my biggest issue. IF YOU ARE A DAY SLEEPER YOU MIGHT WANT TO RECONSIDER STAYING HERE. The housekeeping staff start fairly early but go until at least 5-6pm... this wouldn't be an issue except they insist on using the security door latches as door stops which causes the door to slam every time they enter and exit the room to clean. I counted at least 26 slams the other day from across the hall while the room was being cleaned. IF SOMEONE FROM THE HYATT READS THIS, PLEASE TELL YOUR STAFF TO USE REGULAR DOORSTOPS. My second issue is that this location seems to be frequented by many young sports teams. In 2015 it was little league teams, in 2017 it was soccer teams. They are abundant, which means lots of voices in the halls and elevators. Constant running up and down the halls and from the ceiling above. If you call and ask to be moved expect to be told that the hotel is full and there is nothing they can do. So I wrote this merely as a warning to bring ear plugs. All in all I like staying here, with the exception of the irritations, if you book try to get an upper level inward facing room. Park offsite and bring earplugs. Happy travels! read more

The hotel and the rooms are nice. Well appointed and comfortable beds. The lobby is clean and the staff are very friendly and accommodating. The problem I have, and the reason why I only gave it 2 stars, is the parking. There are simply not enough parking spots in the lot and the rows in the parking lot are only open on one end. Imagine getting back to your hotel at midnight and looking for a spot. You pull into the lot and in order to find a spot you have to drive to the end of one of three rows. If you don't find a spot, put it in reverse and back all the way up to beginning of the row and try the next one. Rinse and repeat. They do have a solution and it is the parking garage that is a block away and across the main thoroughfare. Crossing this thing at night with all of your luggage is a daunting task to say the least. The parking situation will keep me from staying at this hotel ever again. Someone dropped the ball on that one. Bummer! read more

The guest service is amazing, everyone that you encounter from the front desk to the maintenance/engineering crew are truly kind, helpful, and want you to be pleased. I have stayed here a few times and I'm never disappointed with my experience. The rooms are VERY clean, spacious, and so comfortable. I felt @ home in my room, and very happy with the amenities offered. The noise level was great, the size of the room is perfect! Now one of my favorite things I must admit is the "The 24/7 Gallery Market!" The chocolate chunk cookies are the best ever!! They also have Starbucks, so a nightcap was VERY doable!! If you want to stay at a great place with great service, and pleasant staff, then you have to give the Hyatt Place Riverside Downtown a shot. Now don't forget that cookie! ;0) read more

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Stayed here the night before my wedding and the night of. It was a great experience to have the hotel to get ready in the day of my wedding! It is clean and the staff comes quickly at your request. However, the night my new wife and I came back to the hotel the A/C began to spark and explode. It started smoking everywhere and it was quite frightening! We called the staff and they put us in another room but it was much smaller than our original room and it was quite noisy. It was next to the ice machine or elevator or something that was making a horrible noise. We also had no help moving all of our stuff which was a hassle. All in all it was an interesting experience.. be careful around the A/C unit. read more

Had such a great experience. The staff was so nice to my kids. We stayed for three weeks while out house was being repaired. The breakfast was so yummy. My kids loved it. Close to a farmers market and across from the food and game lab. Will definitely return. read more

I stayed at this Hyatt last night. I got the AAA rate, which was, okay. Still one of the more expensive places in Riverside. Got a late checkout because I had to work outdoors in the morning and wanted a shower when I got back. After I got in, all they had was hot water. Correction. Hot water and SCALDING. There was NO cold water. The tech cane up and verified that it was way too hot and told me they had to reroute one of the hot water heaters as one went out. Rather than offer anything to make up for the discomfort, they said sorry, you got a late checkout, there is nothing I can do for you. Definitely won't be ever staying here again read more

I HIGHLY DO NOT RECOMMEND THIS PLACE TO ANYONE!!! The walls were extremely dirty. The bedding made my wife and myself very itchy. The couch was extremely dirty with stains. The bathroom look like it wasnt serviced correctly. There was a very weird smell in the room when we entered which was horrible. The bed was extremely hard. It was a bad experience. The only good thing that came out of it was Hyatt itself was very Accommodating in switching us to a different Hyatt. Also looking at reviews im glad myself or my wife didnt come out with bed bug bites! Thank GOODNESS!!! read more

Don't stay at this Hyatt! We stayed for two nights and had an awful experience with Kenita, one of the people working the front desk. We wanted to enjoy our staycation with our kids but unfortunately , that was ruined by this hotel. We tried to order drinks at the bar (which mind you, they totally exaggerated the bar) and both people didn't know how to make the drink we ordered. They were literally looking up recipes while we waited with our kids. When we realized that the drinks weren't going to be good, we decided to see if we could just pay the difference and order a bottle of wine. At that point they couldn't even figure out the price of the bottles of wine. all of the things that we tried to order were items that were listed on their menu but nobody seem to have a clue about the cost or how to make drinks. Kenita continue to Yell at another customer because he made a mess in their microwave while warming up his soup. She then had us wait for more than 10 minutes while she went to the back to try to figure out what the cost of each bottle of wine was. Basically she came back and didn't know and at that point we just wanted our money back. She started being really rude to us at that point. There was a newer girl training with and she was really sweet. My experience is solely talking about dealing with Kenita. To sum it up, The level of customer service that you receive is not worth the money you pay. I guess this hotel doesn't know the meaning of being in the hospitality industry. read more

We stayed here for a wedding in Riverside last September. We had the rehearsal dinner at the Mission Inn, but they were completely booked, not to mention well out of our budget. The Hyatt Place was least than half the price, and the modern decor and amenities were sufficient, though the pool was small. It was also very clean. Breakfast was included, and was a standard fare of sausage, bacon, eggs, bagels and fruit. We'd come back and stay here again without hesitation. read more

Comfy beds. Fold out couch. Big TV. Comfortable as it gets. Now, what absolutely sold me on this place was the secret menu in the dining area. The hotel was a solid 3 out of 5 until I tried the secret menu items. You need to ask the person at the counter in the lobby about it, but ask for the green tea coke. Its by far the best flavor of coke I've ever had! They also have bacon bits ice cream, but it was just OK :/ Seriously though, ask about the green tea coke! read more

I stayed at this hotel on 09/19/14 for a wedding. I found a bed bug crawling on my arm. staff didn't seemed too frazzled by it. They switched me rooms and did not offer an apology. I stayed because I was part of the bridal party but I wanted to run out of there. Now I have to deal with the itchy bites. BEWARE!! read more

Hyatt Place Riverside/Downtown - Hotels Near Me - Riverside, California

I stayed at the Hyatt Place Riverside Downtown this past weekend in Room 337. After the first night I noticed a few small red rashes on my stomach but did not pay much attention, after staying the second night I had bites all over my stomach that were bleeding. I started looking around and finally came to the conclusion that the room I was staying in was infested with bed bugs. So this is a warning to anyone staying here to make sure you check the bed for bed bugs. I will never be staying at this hotel ever again. read more

We stayed overnight at the Hyatt Place in Riverside on June 2. We were arriving late, so called ahead to inform them. When we did arrive around midnight they were ready for us and had everything all set. The hotel is awesome, with great facilities, friendly and helpful staff, and the room was to die for!! We want to get that sofa set at our home!!! Rooms were high tech, with connections to interface with the TV which was different. The A.M. Kitchen Skillet was delicious!! Great food and selection, while included in the room price!! Great idea!!! We want to offer some additional praise for Russell at the check in counter. He was very polite and professional, even when several drunk hotel guests came up for information and became a bit obnoxious. He went out of his way to be sure we had everything we needed and that we knew where to go to find our room, even pushing the elevator door button for us. Now that is service!! Thanks Hyatt Place in Riverside for an awesome stay. Hope to stay again when we're down that way. read more

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Incompetent staff overcharged for two nights day which should've been 169 a night turn it to $1300 they had no idea how to correct it unless I checked out early which meant family member would have to find somewhere else to stay and that was not possible I will never go there again or recommend to anybody stay there read more

Great beds... A very small pool... Daily fee to park in their own parking lot... Disgusting scrambled egg mess for breakfast... We will most likely try it again due to the location but don't expect much... read more

Terrible service! Pot smoke in the hallways. No towels at the pool. No ice in the machines. Stay somewhere else!!!

Loved loved loved this hotel! I stayed the night on a Sunday before my UCR orientation. The hotel room was spacious, clean, and well air conditioned haha! Staff was friendly and helpful. There's an outdoor pool, lot parking and valet, and several eateries in walking distance. Great morning breakfast buffet! Love not having to worry about eating in the mornings. My only two complaints... 1. Parking is 10$ a night; but hey I guess it's downtown what can you do. 2. Someone scratched my brand new car in their parking lot; I'm furious about that but it's not like the hotel did it so I can't blame them. read more

1 star on greeting. I showed up to check in and the revolving door didnt move, so I went to the front door and it was locked. I rang the bell. This was in clear view of four employees - they did not come to the door until I rang the bell even though I had luggage and three children. After the door was opened and I went to the check in area not one of the four said a word. I asked "do I check in here" and two of the employees just stared at each other. Not a great first impression. Up to a 4 star - valet guy was awesome in the evening and the morning guy was great too! Came back late after an extremely long day and there was one person up front and she (I think her name was Jessica) was very friendly and professional! Looking forward to sleeping in their comfy beds tonight. Amazing how a friendly staff can make all the difference! read more

We had such a great experience at this hotel, conveniently located in the downtown area near the major Christmas Lights display. The price was great. Everything was clean and we enjoyed our stay. read more

I stayed one night here this past week. It is a brand new hotel, so it is very clean and nice. The staff is very friendly and there is a small pool and workout room. I'm giving it two stars because the lobby music/pool music came on very very loud at 3:30am and was blaring! Seeing as my room overlooked the pool, I was confused on why a hotel at 3:30am would put on thier music so loud and so early. I couldn't sleep and when I asked my co-worker who stays there every week if that was normal, he said that they normally put on the music early, but it seemed earlier than normal that morning. Aside from not sleeping, everything else was nice. They do have Direct TV and parking overnight is $8 a day. read more

What a great place to stay!!! We brought our 7 month pup, first road trip, and the hostess Bijon and her coworker (sorry,missed his name) were wonderful! They welcomed us and our pup and even gave him treats! The room was VERY spacious and comfortable. There is a screen up breaking up the room and sitting atea, nice design touch. Really enjoyed it, will stay again! read more

I always stayed at the Marriott next door when I had to be in Riverside for work but this time I wanted to bring my dog and the Marriott doesn't allow dogs. But the Hyatt Place does! Hotels should take note: people want to travel with their pets! My husband and I were pretty happy with this place. The hotel is cute and modern. It's clean and new so everything still looks really nice. It's a no-frills kind of place so don't expect room service in the middle of the night or fancy meals. They offer some snacks for purchase at the front desk and they have a restaurant in the front but that's about it. The only thing I was disappointed in was that they didn't give you lotion with your toiletries. I didn't bring any because I thought EVERY hotel gave you shampoo, conditioner, and lotion. I went down to the front desk and asked if they had any. They said they did but after a very long search they told me they ran out. Who doesn't provide lotion in the rooms and then runs out? The other thing that disappointed us (I guess there was one more) was that their website said they are pet-friendly but didn't mention anything about a pet fee. When we checked in, they told us there would be a $150 pet non-refundable "deposit" for our dog. There's no such thing as a non-refundable "deposit." Legally you can't do that. But I expected a fee to have my dog stay there so we didn't complain. But that's something they should tell you up front, not once you arrive. Overall we were quite happy with our stay and if we ever go to Riverside again with our dog, we will definitely stay here. *Update: my husband did find 2 bedbugs in his bag after we stayed here. I didn't find any in my bag. The first night we were there he left his bag open on the couch. Don't leave your bag open on the couch. We weren't bitten by any bugs and the hotel is clean. Just be careful where you set your bags down. read more

One of the worst hotel for business travelers Simple things don't work in this hotel That include WiFi I have been here for 2 day Complete waste of time trying to use hotel provided network read more

The room was nice and cool modern! But the front desk staff were nice but not helpful in there job when you have to wait 3 hours for your room! And why call it room service when you have to go down to the lobby and get your own orders! read more

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Stayed here for a night on business. Staff was all very friendly and super helpful in choosing a place to eat. The rooms were very comfortable and big...I actually wish i could of stayed longer so i at least could of slept in. read more

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place is in a great location, near the downtown area. you can definitely walk to a lot of places. Parking is $8 per night, we paid about $88 per night for our room and the rooms area super clean. We stayed on the 5th floor. The front desk people are friendly and helpful. They have a pool that's outdoors and a really clean and simple gym. The cafe is open 24/7 and they have a bar which is awesome. They charged us a $150 pet cleaning fee for having our dog there. The fee is collected regardless of whether the dog makes a mess or not. Our dog definitely didn't make a mess. So the $150 is a nice fat change in their pocket, for that they get a 1/5, for the hotel I would say 4/5 and the amenities 5/5. Location also 5/5. But in the end getting charged $150 for a service that wasn't provided I do feel ripped off. read more

The night staff was very friendly upon a late check in. The layout of the room was very spacious, clean, and quiet. Parking is very limited and was lucky to find a spot since it was late at night. The complimentary breakfast is a great way to start off the day but I suggest to get there early to avoid the crowds. read more

I can always count on the Hyatt having very clean rooms and bedding. The staff has always been very kind and helpful. Hyatt is my state of choice read more

This hotel should get an award for terrible customer service. My friend had two rooms booked in advanced for New Year's Eve and they didn't have our rooms ready. We kept calling hours before asking if we could check in early but they said no and so we get there at our check in time and our two rooms were not ready yet.... they lost my friends ID and claimed they never had it until he left to go look for it. They wouldn't take any of our cards & cash to pay for the hotel. It was a complete mess. The people working in the front that afternoon were terrible. Never staying there again that's for sure. Oh and one more thing we had to pay $20 a night for parking at the hotel and guess what there was no parking! read more

We stayed here during Feb 2019 and it was a very pleasant stay. Staff were very friendly and loved our dog. The rooms are a nice size with room to breath and with a dog and kids that's great and everyone was happy. Convenient location, lots of dining options and lots of places to walk your dog. read more

Friendliest staff I have ever encountered. I wish I could remember the gentlemans name who helped us with check in. Justin maybe? He was so nice and helpful. He suggested checking out the local whiskey bar prohibition, which gave us a discount for staying at the Hyatt! Every staff member we encountered were eager to help us. The price was right so we will definitely be back! read more

Sadly my wife and I visited here 2 weeks ago and I posted a review on Trip advisor, Bonnie G Regional Manager replied requested I contact her to discuss but left no contact information. We took our son this time and the conditions of this room was worst. For being less than 10 years old and being located downtown Riverside this definitely did not meet our expectations. We chose a room with 2 beds and a sofa. The cushions looked disheveled and the seams on 2 cushions were showing hard plastic tubing which could have been cut off with a pair of scissors it's an accident waiting to happen. Also the cushions were stained and headboard was greasy and the wall near desk was scuffed up nothing a coat of paint or something. The room was dusty around lamps and picture frame. Our thoughts are like this we paid 200 for a room for about 20 hours of stay you expect this quality from a motel 6 or a Super 8. Not the Hyatt. I called the front desk 15 mins after arriving about room she reassured me that we would not be held responsible. We travel to the area a couple times a month and this location is perfect but will seek accommodations elsewhere. My direct number is listed with them regarding our reservation. Disappointed and the place really needs to be seriously inspected we were in 407. The previous visit 418. Also last night around 8:30 pm we entered elevator and someone had an accident and 11:30 pm elevator still stunk and they addressed and left the sandwich board sign up for over 2&3 hours. The last time we stayed the elevator was full of vomit and we were woken up by false fire alarm. Weird coincidence? Not sure anymore. They do have a late night food menu which took an hour to get a quesadilla and small salad. Not room service either very much overrated no burger just overpriced junk. Can't seem to justify cost of this experience. Been to Hyatt's in Los Angeles and Hawaii this property is less than satisfactory. Would love cooperate to contact me. Curious if other rooms are similar or if rooms with families are left this way on purpose. read more

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We stayed here last weekend and it was the night before my sister's wedding...we didn't even stay the whole night and left in the middle of the night because we found BED BUGS. I've never been so grossed out! We called the front desk and they didn't seem shocked and said that we can either cancel the room or move to another room with no A/C....ummm its hotter than hell, no A/C shouldn't be an option! The room at the end of the hall no joke had about 30 people in there and it was insane with the yelling, drunk people in there. Never will I go back read more