Can't believe a hotel in a central location in an above average SoCal town performs so poorly…read more Greeting for a diamond member is non existent. I tired their new automated bar feature but the dispensers serve mostly foam. The room was the most disappointing experience. Stained carpet, dirty room, filthy shower, a cracker-jack repair jobs. The pool water was gray and cloudy, and the patio area just not tended to. The follow up email from management was just a cookie cutter standard template. Probably not their fault, a lot of these properties are not owned by Hilton but by cheap foreign companies with low budgets and high expectations. Stay away from this location.

We checked in later in the evening and we were tired from traveling. Staff was welcoming and…read morefriendly. When we got to our room we discovered many issues. There were stains and trash in multiple spots from other guests, when I tried to use the phone to call the front desk I found that the phone did not work because of a broken cord, sweet. I went down to the front desk to report my problems, as I left my room my door would not latch shut. At the front desk they were apologetic and offered to switch my room in the morning, as it was close to midnight. I was advised to send my photos and videos to the front desk email, which I did. Inside looks new and clean. Lobby is spacious and has plenty of places to sit and relax. The patio is nice and has a grill, the pool looked clean. We did not go in, too windy. Elevators ran a little slow. Breakfast was buffet style eggs (various ways) meat and potatoes. There was also a waffle station, oatmeal station and toast. Fresh fruits and yogurts available. There was coffee and hot water available. This hotel shares a small parking garage with the neighboring hotel home2suites. Short walking distance to Fox Performing Arts Center.

Great downtown location. The hotel is walking distance to diverse restaurant offerings. and shops…read moreto browse. It is also home to the Cheech Marin Museum. The hotel is super clean and maintained with a pool, and a wonderful staff. It also offers a decent free breakfast with a variety of self serve options. Our room had a full sofa bed, coffee maker, safe, and a refrigerator. Housekeeping staff needs to be aware of bath towels as we had none in our room but we had hand towels. Our sink was draining real slow creating a mess after it drained. My 2 concerns can be corrected with minor undertakings but nevertheless these issues should have been addressed by the hotel. You must pay a nightly fee for parking, but it is a well secured parking area worth every cent. The rooms are comfy and well furnished. I highly recommend this particular affordable Hyatt brand.

When we arrived, around 30 minutes passed check in time, we were told our room was not ready, and…read morethat it would be another 40 minutes. It turned out to be another hour. When we reached our room, we noticed how poorly noise proofed it was, whenever a truck or loud car drove by, the room became particularly loud, which did not help with sleeping. The room itself was also somewhat dated. When we went to bed, I was looking forward to sleeping in, but unfortunately this did not happen. The fan in the room turned on at roughly 5:20am, and it was probably around 65 decibels. Needless to say, I was awoken. The breakfast selection was also not great, with not many kid friendly options, and cold coffee. The only reason this hotel did not receive 1 star, is all the staff we interacted with were very polite, and made us feel welcome, even if the customer service was not the best. Overall, I would not recommend staying at this hotel if you are in the area, and I will not be returning.

We came from out of town and when I pulled up it was definitely a "huh" moment but that's why they…read moresay don't judge a book by its cover ! Friendly staff thats there's 24/7, our room was a nice size with a mini fridge & working AC. Parking is free and wifi is here. We saw people use the pool so they enjoyed it. There's walkable restaurants and one thats opened late so that's nice ! VERY clean I checked thoroughly!! The inside of the room was super nice and I like that they have a two seater side table with chairs. Only thing I wish they had a microwave & ice bucket. They do have an ice machine but you have to bring your own container from home (we used a red solo cup) I would definitely stay here again !

I'm bummed that my long detailed previous review of this place is not available anymore after they…read morechanged the name from America's Best Value Inn. But it's probably good that they did that because other locations of America's Best were pretty icky the last I noticed. THIS LOCATION was ALWAYS by far the BEST in their lineup. And it's still GREAT. It's different. The rooms are smaller but it's still always been one of my favorite hotels. The BEDS ARE AWESOME and the BEDDING is AWESOME. They double sheet with a comforter in the middle. These beds are simple luxury and the pillows are great & the towels are soft. The only downside is none of the rooms have bathtubs if that's important. Yup they have waffles and a little more for breakfast but don't come for the breakfast, come for the BEDS! Location wise it's an easy walk to the Mission Inn so you can stay here and enjoy all the fun at the Mission Inn. Take the TOURS there. The whole downtown area has really improved over the years. Lots of nice looking restaurants etc and this hotel is an easy walk to it all. Do NOT miss Tio's Tacos and try to visit when it's daylight. If you find this review helpful please vote!

Natalee in the Bistro had great service and the food was really good. I had the Mediterranean Grain…read morebowl.

A particularly appreciated the front desk staff member named Meloni. She was very helpful,…read moreperfectly professional, and cheerful.

Comfortable beds etc but that's where it stops. Pool is closed. They let you use the Hyatt across…read morethe street but it is not a great pool. Elevators are a mess. One is broken and you have to hit two buttons to get an elevator. The concierge lounge is a disaster. It's never stocked w snacks etc. it's been out since 5pm yesterday. This is truly not the Marriott experience we are used to. Staff was not helpful in regards to complaints. Just go hum too bad. Wouldn't stay here.

Visiting the hotel for an event in their grand ballroom. Reception lobby was spotless and well…read moreorganized with welcoming service. Staff were so courteous and kind. From the main entrance keep right and head straight down the hallway. There will be a double doorway with a few arcade games leading to the arcade room to the left and patio space to the right. The ballroom will be just ahead to the right. Nice large stage and space for events or special occasions. Sound system and large screens. Designated parking structure.

Really nice staff close to a lot of things really enjoyed the pool and hottub and good small gym…read morebreakfast was good

So walking into the hotel, I really liked. It was clean, organized and looked sort of new. Maybe it…read morewas remodeled. The girl at the front desk was super nice and friendly and checked us in very quickly. She offered us water and snacks. The room was very nice too. We had a queen bed with a tv in the room, coffee machine and fridge. No smell or anything in the room. Here were the problems however. The bed was lumpy along with the pillows. I woke up the following morning with back pain. They had told us breakfast was included so we went downstairs and again were disappointed. There were scrambled eggs, bacon, toast, cereal and fruit. Juice and coffee as well. The only good thing was probably the coffee. The eggs tasted like they were out of a carton and watered down. So my advice would be skip the breakfast and go somewhere else, which we later did.

I dislike almost every Quality Inn, I only stay at them because my employer pays for my hotel…read morestays, and I never really write hotel reviews. This has been the best Quality Inn out of all of them, usually service is pretty sad and unwelcoming with dingy, dirty, or broken rooms. However this Quality Inn had very friendly staff, rooms were sparkling clean (even smelled floral), and had a good breakfast for the price point that was constantly being stocked. And as a bonus you are walking distance from some nice places to explore.

This is the worst motel ever!!!!I dealt with A worker who is Arab and was very rude when I ask for…read moretowels and toilet paper....So rude to me asking how many toilet paper we used are you serious right now????!!!!This place is very dirty beds are tilted and gross the shower needs repair and toilet as well I will never be back again!!!!!

This is my honeycomb hideaway I love you here the staff is great in the rooms are great only thing…read moreis treat us right there tired of hearing the police but I feel safe sheriff's right around the corner there's no drama and you love it here

The front desk staff specifically Leah was extremely helpful not just for me but for the person in…read morefront of me in line. Leah was patient, professional when explaining everything about the hotel. I am a diamond member and Leah definitely made me feel like a diamond member.