Stacy really went above and beyond to help me with an issue I was having at check-in. Super convenient location, comfortable beds, clean rooms, complimentary breakfast and friendly staff what more could you ask for. read more

We live about 40 miles from this location and would not usually have occasion to stay here. However, we had 10 hours of meetings in the area on the same day and did not want to drive home exhausted (we are both in our late 60's) so we booked two nights. We ran into several deferred maintenance issues during our stay (treadmills in the fitness areas with slipping belts, "hot" breakfast that was lukewarm, plunger in the bathroom sink that was inoperable), but these were mere annoyances, but one major problem was a deal breaker--the shower mixer did not work. There was hot water in the sink, but not in the shower. Because we were pressed for time, there was no alternative except for me to take a cold shower. My sweet wife opted to wet a wash cloth in the sink and do the best she could to get ready. She put on her beautiful dress and we headed downstairs. I stopped at the front desk at 8:15 AM to speak to the manager on duty and report the problem so we could have hot water the next day. There was no manager on duty. I asked the front desk clerk to call him/her. She did--he answered the phone but refused to speak to me. He told her to tell me to stop by the desk at 10:00 AM when he arrived for work. I explained that I would be in meetings all day and could not return to speak to him. The clerk asked me what the problem was, I told her I also emphasized my displeasure that the manger would not extend the courtesy of a conversation to a Diamond Select member (Best Western's highest tier). When we returned late that night and the problem was not fixed. We checked out of the hotel, and drove home. My primary complaint is the non-responsiveness of the manager, and the desk clerk did not put in a work order to fix the problem (which I confirmed with the manger on duty when we checked out). Stuff breaks, things go wrong, I get it. What is unacceptable is to not even listen to a loyal customer's complaints. I found the rest of the staff to be friendly and helpful, especially the manager on duty in the evening. read more

I had a long day, and was exhausted so I booked a room here. First off, it is SO refreshing to go to a hotel that isn't that awful sterile grey "remodel" look. I stayed at another Best Western the night before with the sterile grey look and I felt like I was sleeping in a hospital. It still has the older decor with warm colors, wood and gives off that 2000s Tuscan feel. I knew I was going to sleep SO good there. (And I really did!) Amber checked me in, and really turned my night around. I was having a really rough night and had just finished crying in my car, too tired to even function. Amber was SO kind and chatted with me as she checked me in, I told her I had kind of a crappy experience at another BW the night before, so she made sure I had a nice quiet room so I could finally sleep. She really seems to care about her job and the guests and that was SO refreshing to experience. There is a grocery store right across the street that was great for getting some supplies. The free breakfast in the AM was actually pretty good, though the attendant kind of grilled me about what room I'm in and made me present my key which was weird. The room was very comfortable and clean. The decor warm and inviting. Bathroom was extremely spacious. I got a really good (and much needed) night's sleep here. read more

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If you just need a place to stay, this is decent. The TV is very old. There is no connecting to Netflix or any other streaming device. The walls are super thin. You can hear people running up and down the hallway that weren't even on our floor. This place really just needs a huge upgrade or renovation if I'm being honest. My card didn't work to go in from the outside. I literally had to walk all the way to the front of the building to gain entry. I'm gonna hate to say it, but there's certain times when the place smelled like marijuana. read more

Best Western Plus Arrowhead Hotel - Hotels Near Me - Colton, California

Good location. Good name. Good branding. Reasonable pricing (somehow their average price is less than what you will see online so call ahead... it's one of the few that you should call ahead before booking online because it may be cheaper booking directly by calling ahead which I regret not doing!). Loved, loved, loved their breakfast. It's far and wide now to find a hotel that includes breakfast in their reasonable pricing (in a "hot" spot) that serves a warm breakfast besides do it yourself waffles which I greatly appreciated. They have a rotating menu and on this day it was sausage gravy biscuits. Yogurt. Typical juices. Oatmeal. Has chocolate flavored waffle mix as well but an extreme bitter after taste. Strange coffee machine... brewed Capp and it was sweetened latte. ***it seems as if some rooms do make you pay extra for breakfast as a worker was asking for room numbers Comfy beds with white sheets. Showers = shower curtains. Knobs are placed backwards. Kind of old, in need of a remodel. Strange side entrances. Glad there's an elevator, being 3 floors. Free parking. read more

Stayed there for 2 weeks, our home is being repiped so we couldnt sleep. Elevator was constantly broken. We were on the 3rd floor. Me and hubby are in our 60s, and had to use the stairs a couple of times a day. During 1 weekend, it didnt work at all. And the manager Barry was also off, so he didnt bother to have someone come in and fix it. Staff kept lying and saying someone's coming out. We wanted to checkout, and go to another hotel. But we were kinda stuck. Then we decided to stay there another 2 weeks, and manager almost triple charged us Fri and Sat, cause there was an event those days. Dude we paid 2 weeks and giving you another 2 weeks, told us to call corporate. Corporate said hes lying, its up to him. Most staff didnt know what they were doing. Especially Isabelle(talk about everybody) and Kathy. Cook was rude and one of the cooks was at there picking up trash sweeping and dumping trash cans, then going back and tidying up breakfast area. Never put gloves on after cleaning up. We finally check out, checked into a home2suites just a lil extra a night, but the breakfast alone covers that price. Spend the extra. Oh and the pool at BW was good. Perfect. Then they turned off the warm water couldnt even get jacuzzi warm read more

Heather is super helpful super sweet however Nathaniel is a racist. The company needs to provide him the proper training. I've never in my life been told that the do not disturb sign on the door indicate that they need to randomly check your room because of the Las Vegas shooting and that it's not in the policy it's just standard. I've stayed in a lot of hotels because I'm a traveling respiratory therapist. I have never in my life, and it was all aimed at the fact that my husband and I are African-American so he continued to pick with my husband for no reason why I was working at the hospital. Also, the deposit kept changing so one day it'll be $150 the following week it'll be $200 that makes no sense. Do better best Western. read more

Great place to stay always, plenty of parking. They have a great breakfast in the morning that is hot and fresh. Staff is friendly. If you're a Damond member, just know they only give you the free water upon check-in. They do not offer it on checkout and charge $4 a bottle, if you wish to purchase it. Little too pricey for me since it's one of those $0.25 bottles you get at Sam's Club. But they have free lemon water in the lobby with small cups that you can get anytime. Room was clean and comfortable beds. Extra blanket and pillow in closet. Appreciate having a refrigerator in the room. Need more outlets in between the beds. If you plug in 2 sleep apnea machines and 2 cellphones there are not enough plus in the middle. You have to unplug the clock or plug in near the desk or on the other side of the bed. Water pressure was good too and appreciate the bath mat to prevent slipping. It's hot in the summer outside, but the air conditioning works great in the room. Wish they had more shade trees or maybe they could install solar panels over the parking area to allow for shaded parking. We will definitely return next year when we come for my hubby's birthday. read more

Five day stay, cost way more than it should because of the holiday and I'm just here to work without needing to drive so far home every night. This was, hands down the worst experience I have ever had at a hotel. Continental breakfast wasn't good, didn't expect unbelievably good food, just appetizing. The socket in the room, completely off the wall, hanging off the cord. Asked for someone to fix it as I didn't feel comfortable plugging anything in. Was it fixed? No, 3 days later, still no. Wanted to take a bath, brought my own cleaning supplies, called ahead to make sure there is a tub. Stopper broken. Notify the front fest the next day, nothing. Who fixed it?? My boyfriend. Front desk asked if they came and fixed it that day, I said no, but he did" Got off work, feet were hurting so so bad. Walk allllll the way back to my room, all of a sudden the key doesn't work, AGAIN!! Literally had to go have them redo the key EVERY DAY. My mind is boggled, this just isn't right. I guess good customer service is obsolete. Nathaniel did offer me a partial refund when I told him of the issues, which is appreciated. However, I don't see myself staying there any time soon. read more

Brittany has an awesome attitude. Friendly, polite and extremely helpful. This place is clean, food is great and the coffee is awesome!All of the people that work here really make you feel welcome. Kitchen staff and even maintenance. No sour faces and I will definitely stay here again and recommend this locate to friends and family. read more

Pretty ok for what it is. Room was fine breakfast was a worthy addition. Secure parking staff are nice.

I am disappointed to write this review, because I was hopeful the other poor reviews were one-offs. Nevertheless, I am writing in unison with the others who were upset by unexpected charges after our stay. BE WARNED! Pros - Room was clean enough for our little weekend stay - Breakfast was tasty - A/C blew cool enough air Cons - After we left, we were charged $50 for "damaged towels". When I called to figure out what this was for, I was told there was "paint on the handtowels" which is ridiculous. The most it could have been was a little eye makeup from washing my face. Other hotels will either post a sign in the bathroom stating not to use the towels for makeup or otherwise have a black towel available for just this. Instead, this hotel will bring you all the towels you want just to sneakily charge you $25 per 100-year-old HAND TOWEL that gets anything other than water on it. - Smoke alarm kept going off in our room, front desk told me to "just unplug then plug it back in" (which caused it to continue to go off) - Pillows felt about 100 years old Overall, we are disappointed and will not be booking another stay. $900 for two nights in a 2-star hotel was enough, the extra $50 was a slap in the face. read more

Came here to stay for New Years. Thought I was safe but I was NOT. My room was broken into while I was gone and had stolen thousands of dollars worth of my belongings. Staff are CARELESS and apparently will make make keys for anyone in any hotel room. Other rooms were also hit as well! My door to my hotel room was damaged to start off with as well. I do not recommend staying here unless you want your shit jacked. read more

Best Western Plus Arrowhead Hotel - Here is our room door that was broken when we checked in. - Hotels Near Me - Colton, California

Brittany was so helpful and she was so amazing. She went the extra mile you need more people like Brittany at that front desk. She definitely deserves a raise and a promotion to manager. read more

I am reading them one star because I am a single mom who has her my daughter 24 seven and eight bucks a room with a jetted tub for my birthday after you know, trying to find some time for me, and M was very disappointed when the Room a bucks was almost $60 difference than the normal rooms and come to find out the tub was not working for Jajob and Yeyin. Finally the next morning when it's time for me to. read more

The evening staff was great. The bed and pillows were comfortable and the room seemed fine. Unfortunately after my nephew took a shower and got in his bed, I saw BLOOD on his sheets and pillow case. I was totally grossed out. (I took pics and asked nothing of the hotel) I went to the front desk and the kind staff gave us another room. I was thinking there was no way the bed had been changed after the last guests to allow blood to be on both the sheet and pillow case. After thinking about it, I thought maybe the housekeeper had a scab or something that came off and left blood. When I checked out in the morning, the front desk (different person) said a higher up person checks all rooms. hmmmm They didn't notice the blood? I don't think I'll stay here again. read more

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I am extremely disappointed with the service I received from Tania at this establishment. I was charged a 150 smoking fee on a room that I did not smoke in. I went to the counter to check at 10:28 AM. No receipt was given. I was told everything was good. At 10:29 AM, I received my receipt via email, and it had $150 smoking fee charged to me, and I did not smoke in the room. She also did not check the room for smoke she just charged me for no reason. When I called, she refused to remove the charge and then refused to provide manager information or let me speak with management. I will never stay at this property again or recommend it to anyone I was spoken to with no respect and charged for something I did not do. read more

Came here to stay after Christmas while on the way up the mountains for sledding. All staff through the day and night were very friendly and helpful. My party of 6 very much enjoyed the full breakfast each morning (7am-10am). The rooms were very quiet (we stayed during the week) even though it's right by the freeway. There are two good restaurants (Japanese and French) and a grocery store walking distance; so the convenience was nice. Only downside would be cleaner carpets/floors and fresher smelling hallways - at least on the 3rd floor. read more

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This place is filthy.. post covid- and there was no sign of any cleaning going on. I booked a 3 night stay. As soon as I checked in, I knew I couldn't keep my family here. The next day breakfast was covered in fruit flies in the storage containers. EVERY chair in the lobby is stained and dirty. EVERY ONE. The carpets were a hot colored mess. The elevator inspection sticker expired a year ago 2020. The hot tub only has jets it's not hot!!! The ac filter in the room was caked with dust. My wife and I always travel with Lysol, we needed more Lysol for this experience. The 2nd day I spent the entire day searching for a last minute hotel to go to, this place is not worth your money or possible exposure to grossness. We are contacting the manager, oh plus we took pictures for all the non-sayers. Don't be fooled by the website photos, read more

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I have always had the best experience at Best Western Hotels. Unfortunately, I had one of the worst with them last night and corporate is trying to amend. The Manager, Luis Valderama, has let the quality of the rooms and the treatment of customers go to a sub-par level. We checked in late and were told they close the pool for the weekend. When we got to the room the air conditioning didn't work. There was water dripping/running from the tub so sleep was out of the question. Wife sat down on toilet seat and it almost came off from bot being screwed on correctly. There was black mold at bottom of tub and around the broken air conditioner. There was a vape on the window sill form the previous guests. We woke up turned on the lights and noticed blood on blankets and pillows. The manager stated that the maids and supervisors failed. He failed to make it right and told me to call corporate. Which I most certainly did! Do not stay here until corporate can ensure the safety and health of their customers. read more

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I booked a room pretty late and was told I was given one of the last rooms available. What Tania the front desk lady didn't tell me was that the rooms AC was not working and neither was the shower drain. We got to the room thw heat was intense and we were unable to sleep my husband ended up leaving to bis truck bc he couldn't take it. When we showered the drain was clogged and it was just a mess. After paying $ 200.00 rate and $150 deposit I asked for a fan or a different room and I was told they could not help me. I asked for a manager and was told there is no manager on premises. I called a different day and never received a I'm on a call right now call you back back. I don't recommend anyone to stay in this place. I know I will never go back there. read more

Came here to stay for new years. When my friends and I got back to our room on the second night, we discovered our room was trashed and we had been robbed. Together my friends and I lost $1000s of dollars worth of stuff. When we went down to talk to the manager, not only did he tell us we would have to wait 1 day to see the video footage but we would have to wait 1 day for him to give us the insurance information. How does a hotel manager not know insurance information for the hotel he is managing. This place was a joke. Our door was also damaged when we first checked in and when looking at prior reviews I saw our same door with the EXACT same damage 6 months ago. They really couldn't fix the damage in 6 months......SMH read more

Best Western Plus Arrowhead Hotel - Damage to the door when we first checked in - Hotels Near Me - Colton, California

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Stayed here because the pictures looked nice but the hotel is not all that. In other words for $100 a night I would probably think staying elsewhere. They do have breakfast which is a plus and probably the only reason why I am giving it 3 stars but the bed was ok, the heater broke down, the remote did not work and the bathroom was not very clean. I hope they can fix their rooms a bit. To me the breakfast is the only thing that saved the day. read more

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This place has gone downhill :( I have stayed here for music festivals years ago and it used to be nice and clean. I just stayed for a 2 day music festival and it's definitely not the same. Rooms are dirty, the AC has mold in it and smelled awful. We paid $712 for 2 days (all the hotels in the area had a price increase due to the festival). But if you're hotel isn't up to standard you shouldn't be charging this much. This is the last time i will be staying at this best western location. Definitely not like the other BWP i have stayed in. Bummed. read more

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This past Saturday my bestie and I were able to spend a "girls night " together. I hadn't seen her for the last eight months. I got there before she did. Snd I have to say a very big THANK YOU TO HEATHER. She was so welcoming. Great personality, kind snd very friendly. Thank you HEATHER so much...I really appreciate you. You are the best. read more

Had a great stay. I was happy with the service as I booked my room at basically midnight, the staff was accommodating and very polite. The room was very clean, I appreciated all the room amenities and the complementary breakfast was really good. We got to make our own waffles! I will definitely use this hotel again when I return to the area. read more

The staff was friendly and the amenities were great. The room was spacious and clean. Breakfast was fantastic with waffles, eggs, fresh fruit, oatmeal, and yogurt. My only issue was that I was able to hear the people in the room above. They must've had kids that were running back and forth, causing the walls of my room to literally shake. It was enough to wake me up from a deep sleep. If I had to stay at this hotel again, I would request a room on the top floor. read more

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Staff is always welcoming and hospitable, the room was clean and bed was comfortable. Got rest with no disturbances whatsoever. Had the complementary breakfast next morning. Always a pleasant stay here in Colton. If you want take out there's choices close by. Stater Bros is right across the street. read more

So apparently BestWestern considers hotel room "damages" if my baby accidentally eats/spills Gerber on a comforter! The manager thinks it's ok to leave unprofessional notes instead of just washing the comforter with bleach. I guess babies can't eat in #bestwestern hotel rooms read more

Best Western Plus Arrowhead Hotel - Apparently the manager thinks this is profesional and ok to do - Hotels Near Me - Colton, California

We arrived late afternoon after driving 8 hours...There was no one at the desk? I waited 20 minutes and the deskperson finally arrived and told me "Sir, please I am helping someone else" before I could say a word. A fellow walked up and began arguing with her about the room and she told him he needed to provide a $300 deposit which he would have to pay as he was paying cash. This went on for several minutes until he cussed some more and asked for the manager. So it was finally my turn and the first thing she mentions to me was the $300 deposit , even though I am handing her a platinum card and a license. I smiled and mentioned I understood the need for a card or deposit. We finally got our room, which was clean and spartan at the very least, as there wasn't even a counter in the bathroom for your bathroom needs. Please pay a little more and go elsewhere. read more

This place needs to get renovated asap! The ceiling has huge water stain from leaks. Which can cause mold to grow rapidly and is a health hazard. The wallpaper is also coming off and the rugs are stained. I been here several times but yet there has been no changes. read more

We stay in the Best Western Plus in Colton, horrible experience I would think that they will train there people in manager position with customers service skills Michelle Reyes was horrible, body language attitude instead of solution, Alie is another one that works at front desk who also has no customer service skills I understand we all humans and have bad days but is a business. Michelle was talking about policy and protocol to me while trying to argue her point of view or perspective as she put it, but was going to check my husband in with no ID. Not sure if it was because I was a women of color read more

Nice hotel with updated features. It was very clean and staff was friendly and welcoming. The king size bed was comfortable and big enough for me and my two kids. AC cooled the room nicely. I'm not sure if it's me, but the street area when I came to check in seemed kind of dark. My score is based on my upstairs neighbor. All was well and QUIET until about 1AM. I could hear the neighbor(s) walking/pacing the floor and pulling out drawers. It seems like stomping. They may have children as I hear rapid/jogging movement. Almost and hour later they are still shuffling/pacing around the room. My son keep stirring around. It's rude to allow your children to run at this hour. I contacted the front desk who may have contacted the people upstairs and it kind of quieted down. I could still hear walking which can't be avoided, but the running stopped. Day 2, children still running after 10pm and parents pacing hard around the room. I had a room for 2 nights, paid over $200 and could not get a good nights rest. With small children it's hard to nap during the day. I'm checking out early and staying with relatives for 1 night until we fly out. Was offered another room, but of course I'm inconvenienced because people cannot be neighborly. My recommendation is to get a room on the top floor if possible. read more

I was super impressed on how clean and nice the Deluxe King room was. Easy check in because of Heather at the front desk. Would definitely stay again. read more

First off, $200 deposit? This place is not that nice.... Carpet feels like it has about an inch layer of grease. Everything is outdated and patched up pretty poorly. Air conditioner was super loud and didnt even work. But don't open the windows since you're right next to the freeway it's way too loud at all hours of the night. read more

This hotel is unsafe and unsanitary. I have talked with the manager and he didn't seem concerned with the conditions. I have also reached out to corporate in hopes that someone can help. I wouldn't stay here until a major revamp is done to this hotel. The doors to the hotel and room didn't close. We checked out early because it was so bad. read more

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I want to thank Alejandra & Alex for their outstanding customer service. I recieved outstanding customer service and was able a great stay read more

Best Western Plus Arrowhead Hotel - Nice Lobby you geel ike your at home in your living room. - Hotels Near Me - Colton, California

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Terrible service , I was in the lobby waiting for my 5 rooms as I was checking in , the rep was processing my rooms and as we where on the 4th room a diferente customer walks in and checks into my 5th room now I'm stuck waiting to get another room but had to call Expedia to cancel the 5th room clearly this hotel does not respect it's customers. read more

Wow! Giving a hotel 5 stars? Definitely very impress with this hotel for the area we were at. The rooms were so clean. I really liked how it had a fridge, microwave, big mirror (to get ready) and clean sheets. The staffs were friendly! Everyone smiled and were kind. I sometimes go to the nos event center. Lyfting there was a short trip (3 miles?)! This will be my go to hotel when I'm in the area! Stater bros, Denny's, Starbucks all near by! GREATLY PRICED AS WELL!! read more

My friend's room got robbed here along with 5 other rooms. Imagine coming to your hotel room and it being shredded apart and ransacked because that is what happened. read more