Great example of a Holiday Inn. It looks as though they've gone through the latest renovations, the…read morebedroom was super clean and the bathroom was brand new, and bright. The breakfast was the standard fare for their complimentary offerings. No surprises one way or the other. They gym wasn't bad. It's a bit small, one of every kind of machine. Some free weights as well as a small area for mat work. The downside here was there were no towels or water in there. The workers were all friendly and cordial, no issues to speak of there. They even accommodated an early check in for me, as we arrived to town far in advance of regular check in time. I would definitely stay here again when we're back in town.

I created a Yelp account for the sole purpose of writing this one review…read more My family and I had the unfortunate reality of staying at this hotel, where we were greeted by a sign informing us that parking would cost an additional $14 per night. Writing that sentence nearly makes my blood boil, and I've had some time to process it. If management is reading this, that fee needs to be hidden in the room rate so your guests don't know about it. Paying for parking at a hotel you've already paid to stay at feels like highway robbery. However, after my stay, I realized that was par for the course. Finally getting over that and realizing I couldn't change hotels because I had prepaid, I reluctantly took my family up to our room. In one word: underwhelming. The worst part is that I was blissfully unaware of what was to come. Following our cold introduction, we encountered scarce room service and filthy rooms. Since housekeeping seemed to be few and far between, people would leave their trash in the hallways outside their doors or pile it up around the trash cans near the elevators. This was my version of the poop cruise. The hallways smelled terrible! That wasn't the worse part. While we were in our room we would take off our shoes to relax only later discovering that our feet started turning black from hidden filth in the carpets. Part of our routine throughout our stay was washing our children's feet before getting their shoes on or getting them into bed. Getting out of bed in the morning meant putting shoes on immediately just to avoid getting our feet dirty.. During our last night, while washing my children's feet before putting them into a bed with a torn-up comforter, I made a promise to myself that I would never stay at this hotel, or any other hotel carrying the same name, ever again. How could they improve? - Hide or better yet remove the parking fees. This is outrageous. - Regular housekeeping, daily. - Try cleaning the carpets and tile. Even once a year. - Maintain trash cans throughout hotel. They were always full.

Rooms are cozy cool and clean. Nice and spacious. They also offer a complimentary breakfast…read moreeveryday which is excellent. Hot food,bagels, juice bar,yogurts,pancakes waffles and fresh pieces of fruit. I will definitely stay here again

If I could leave 0 stars , I would. Don't stay here even if…read moreit's free. Go next door to Hampton Inside the rooms are filthy!! the old carpet and old /thin filters on the window AC units keep it smellling SO bad we had to check out early. The staff is nice but the building should be condemned. We traveled from East coast to west coast. And we're not satisfied with the rooms not parking lot. When you first walk in it seems normal and has timed air fresheners so it smells almost pleasant. The night staff agent was nice and let us look at A FEW rooms after we paid and were NOT satisfied with any. 324,424,134 etc They all looked dingy and all had a smoke smellWEIRD because there is a no smoking sign at the front desk. (Seems like they let guests smoke and pocket the money) gross stains , peeling wallpaper, dirty carpet - EYUCK) We had to settle on one since we paid. FF we didn't get any sleep at night and was coughing/ wheezing because we're sensitive to smoke smell. We went down to the front desk and they said we could check out they would release the funds and Blah blah - that DIDNT WORK - so now all our travels funds are tied up at the bank. We asked for the manager and she never showed up that day. She's also the owner of the ran down building and the GM. (But how do you not see the condition of your property? I'll add pix) We called Hilton and Hilton honors and everyone had a different answer but they should all know and under whatever policy is in place. sadly THEY DONT HONOR OR RESPECT their paying guests. After calling bank and Hilton each at least 10x , spending 3hours on those calls, Monica and Tila brought us the receipts we had asked for- we needed that for the bank to see the funds were released.. we just kept calling until we got different employees to help. All in all don't stay here. And advocate for yourself. You paid your money, and they have a 100% guarantee sign posted. GO NEXT DOOR TO HOMEWOOD, if you staying at a Hilton

This was a lovely, large, clean room at a very reasonable price in a very nice area. We appreciated…read morethe in-room recycling bin. I would have given it 5 stars except for the parking fee for a surface parking lot with ample space, an obvious money grab. After complaining about it, the fee was waived, but should never have been there in the first place.

Wanted a little get away from home and my family always loves exploring new cities but was super…read moredisappointed staying here. I've stayed at super 8's before and that's better. I booked a room for a 1 bedroom suite with full kitchen and when I got there got told there's no more available and was downgraded to just a studio with no full kitchen and no discount either and then to top it all off there was roaches. Horrible freaking place. Horrible service too. Never will I ever stay at a TownePlace again.

*Clean and spacious * Mini kitchenette with dishwasher,…read moremedium size fridge and microwave along with plates, silverware and glasses. *Room cleaning done every other day *Polite and courteous front desk *Outdoor pool and hot tub *Breakfast is included: some warm dishes ( likely warmed up but not made on site) and your usual waffles, bagels, cereal etc. ie, not gourmet but you can find something if you are hungry. *Washers/ dryers are available on the first floor (bring detergent), outdoor pool and small gym. * Gym is open at 6am which is unfortunate if you are a early riser * Ample parking.

3 Stars -- A Difficult Experience, but a Manager Who Truly Tried to Make It Right…read more I'm updating my original review because I think it's important to recognize people who genuinely make an effort. Our family stayed at Home2 Suites Redlands to celebrate our daughter's national championship. Unfortunately, we encountered an overwhelming chemical smell in our room that caused headaches and burning in my husband's lungs. Another guest was reporting the same issue, and we ultimately called 911. What made an already stressful situation so much worse was Wendy at the front desk. We had two young children with us, and instead of showing concern, she rolled her eyes, offered us Febreze, suggested we sleep in the lobby, and told us, "Call whoever you want. I don't care." I still find her behavior completely unacceptable. She didn't need to know what was causing the smell. She just needed to care enough to help us find a solution. But I also want to recognize manager Shaun Patel. Shaun left his own children's school event to come to the hotel that evening. He has been kind and apologetic, and after Hilton corporate initially closed our complaint, he personally reached out and worked to get the remainder of our stay refunded. He has since confirmed that the refund was processed. I genuinely appreciate him going out of his way to try to make things right. And that's really what makes this whole experience so frustrating. If our concerns had been handled with the same kindness and professionalism Shaun has shown, I don't think we ever would have ended up in this situation. My husband missed our daughter's national championship ring ceremony, and we still don't know what caused the odor. Those things can't be undone. I hope the hotel uses this experience to put a clear process in place so employees know what to do when guests report a possible safety issue. No family should have to call 911 just to feel heard or find someone willing to help. I'm changing my rating to three stars because I appreciate Shaun's efforts. My concerns about the initial customer service and how these situations are handled remain, but I want to be fair to someone who has genuinely tried to make things right.

I don't often write reviews, but this stay deserves one. The Ayres Hotel Redlands is genuinely one…read moreof the nicest hotels I've stayed at in a long time -- the lobby is gorgeous, the room was spotless, and the beds were comfortable. I was seriously impressed with how clean and well-kept the whole property was. Everyone we interacted with was friendly, and the location was great too -- close to the Packing District, easy freeway access, and a quick Uber to the nearby casino. We did run into a billing mix-up related to Expedia, but a staff member named Ariana helped sort it out and made sure it was resolved. Really appreciated her help. One small note: our coffee maker didn't have sugar or creamer, but the front lobby had us covered, so no big deal. My only real critique isn't specific to this hotel -- it's more of a hospitality industry thing. Checkout was at 12pm and check-in at 3pm, which means guests never actually get a full 24 hours even though that's essentially what you're paying for. I'd love to see hotels move toward at least a 24-hour stay window, even if that just means pushing checkout to 1pm. Overall though, this hotel is an excellent example of what a hotel brand should be, and I hope their other locations hold to the same standard. Highly recommend.

Well they were sweethearts from the start!…read more I called multiple times to ask questions ans ensure I'd pick the right room and dates. Staff were kind throughout the process leading onto the date of reservation. The place was nice and clean and ready for our stay. Staff were welcoming and supportive. The bed was comfy and there were extra pillows in the closet. I wish we would have had time to use the swimming pool. Thank you for a wonderful visit.

The doubletree is an oasis compared to other hotels in the area. But having spent over 110 nights…read morethis year alone here im seeing the cracks in the foundation here. In their west tower, one of the 2 elevators has been broken and not operational for like 8 months. And management does seem to really care about it. It just adds up to a mediocre guest experience that the hotel does not care about. Having to wait up to 12 minutes for an elevator car seems wrong. Anyway, the service staff here are friendly and seem to genuinely care about your experience.

So We Have Been Coming Back To This Hotel For Years When We Come To Visit My Fiancée's Sibling's…read moreAnd Always Had A Pleasant Experience, UNTIL Last Night..!!! So We Had A Couple In The Adjacent Room Making A Lot Of Noise Early In The Day Which Was Fine Usually Becomes An Issue After 10:00 PM So We Ignored It We Played Music To Help Drown Out There Racket..!!! So Eventually We Got To Sleep. But Around Midnight We Were Awakened By Loud Laughter And Talking That Came Through The Walls And We Were Awakened I Proceeded To Bang On The Wall To Give Them A Warning. But It Just Got Worse. I Was About To Handle The Situation Myself But My Better Judgment Said Call The Front Desk And Make A Complaint So I Did..!!! The Front Desk Said They Would Send Security To Rectify The Problem But I Never Heard Security Knock Nextdoor. We Have Never Had A Bad Stay Here Until Now..!! If They Cannot Maintain Their Patrons I Can Be Their SECURITY MYSELF And Believe Me When I Tell You I Would Handle It. And It Wouldn't Be NICE On The Contrary Someone Was Going To Get A Beating And Or I Would End Up In Jail..!!! BAD EXPERIENCE This Time Around..!! No Bueno..!! Might Have To Rethink If This Establishment Is Really Going To Be Frequented By Ourselves Again. Hopefully They Get They're Act Together...!!!!!

My mom had an early morning procedure in Irvine, so for distance and economics we stayed here…read more Let's start with check in it was slow as we checked in after 930. We were assigned a room near elevator thank goodness. Don't let them put you in the room near the gate if your a light sleeper just going in an out to bring the kid and the handicapped equipment in I heard it slam 3 times as it doesn't have a slow closer thingy on it (I believe those rooms were either the 14s or 16s) The hotel its self is cute they keep it maintained. I didn't see trash or bugs on premises. Parking is kinda tight since there are at least 3 neighboring hotels on this strip, plus a car rental there at hotel (convenient sorry guys I don't check to see if they offered cars with a airport tax there) but it does look like they offer a airport shuttle to John Wayne. They have a noon check out which I loved since I had one of my little ones with me and we had enough time to go play in pool after breakfast and still check out very close to the proper check out time. This is a budget hotel so don't look for all the amenities the offer shampoo that's it. I don't even remember if there was hand soap. The towels are tiny including the pool ones. I only had one full set in room and a second bath towel so that sucked a bit. The AC was kinda loud not overly loud just enough to make me the light sleep toss for a few before I could push the noise out. As close to freeway and a ton of construction as it was it was pretty quiet. The breakfast included pancakes, powdered eggs and sausage links, they also had 3 cereals: corn flakes, Raisin Bran and Fruit loops along with coffee, tea, apple and orange juices. Again my little one loved it she thought the place was awesome, but I kinda believe that was because she had her own tv in the living area on her double sized bed? And she got to watch cartoons during the week! They had a pool/ jacuzzi and unlimited juices and pannycakes as she calls them. I on the other hand know it was a great bargain, clean and pretty well maintained. I'll definitely use them again whenever she had an early morning appt!! So if you need an airport lay over don't over look this little spot! Yelp stars are based on the location, cost in relation to budget friendliness, NOT the level of hotel fanciness or star ratings for service levels as this would only be a 3 star rating at most.

Room, bed, kitchen, living area was very comfortable. NIce pool and hot tub with chairs and table…read more Didn't use the gym. Nice to have the option of using a grill outside if desired. Buffet breakfast was ok, not to the level of a Denny's or IHOP but enough to get you going. Coffee was good and strong. Probably a 4.5 star and would have gotten a 5 if they didn't charge $20 for parking.

We came here during the memorial weekend to attend family member's graduation at Loma Linda…read moreUniversity! It's quite near the Loma Linda University and is a quite convenient place! The building seems to be new and the staffs are pretty nice! The room was spacious and all 5 of us got to have a good time! Continental breakfast was also good with continual supplies of foods every time running out! They had a swimming pool outside and workout gym inside! We can definitely come back again if special occasions happen at LLU! Come visit and have a good time! Cheers

Hotel is near a restaurant...literally. Check in was fast and easy. The room was clean and big. I…read morebelieve i got the king suite. The kitchen area was nice but I didn't use. Breakfast the next morning was decent. I got Oatmeal. They had brown sugar and nuts for topping. I also got coffee. All in all it was a good stay!

Loma linda has the cleanest rooms, prices are reasonable, and staff is always personable. willing…read moreto help you with anything at anytime. I would definitely recommend this place!

BEWARE! Was charged $75 for "damaged smoke comforter" 3 days after my check out date. I don't even…read moresmoke and the pictures they provided is laughable. Very bad way of doing business. Travelers beware of this place

I recently stayed at the Residence Inn Loma Linda because my father was hospitalized at Loma Linda…read moreHospital. I originally had a reservation for a week. What I thought would be a short stay at the hospital turned out to be a three week stay. I would ask for a few days extension only to have to come back and ask for another extension. This happened at least four times and each time the staff was gracious and extended my stay. I would like to give a special mention to Adrianna, who helped me on several occasions with the extensions, etc. Adrianna was kind and sympathetic when I shared my difficult experience of having my father in the hospital. She always had kind words and made me feel like she truly cared. Residence Inn is blessed to have someone like her working for them, and I would definitely come back to Residence Inn Loma Linda just because of her kindness and understanding.

The hotel feels fairly new overall and is well maintained. The two bedroom suite is reasonably…read morecomfortable for a family of 5 adults. The master bathroom is very spacious. I only wish there was a better drainage system so that the shower water would not leak through the shower door onto the bathroom floor. The sofa pullout bed has seen better days and is the type of situation where the middle dips so our son had a rough couple of nights. The small kitchen and dining area was cute and served us well for the ~three days we were there. We would serve ourselves from the breakfast buffet downstairs (that's included in the price of the room) and bring our food to eat in the comfort of our suite's dining room. Each morning they offered a continental breakfast with a few hot items like egg and cheese omelettes, sausage or bacon, hash browns one morning and biscuits and gravy the next morning. They had two waffle makers and their waffles were actually really good. There were a lot of families staying there this past weekend. There were a lot of guests that were there for the graduation ceremonies happening throughout the weekend at Loma Linda University. But either all the guests were fairly quiet and sedate or the hotel walls were nice and thick. The other advantage of this hotel is the proximity to Downtown Redlands, Loma Linda, and many shops and restaurants just a short drive away. The restaurants and shops of the Mountain Grove area are just a short walk from the hotel. And the hotel is sandwiched between a Krispy Kreme and a Dutch Bros. On our last morning before checking out I walked to the Dutch Bros. to try their coffee for the first time. It was pretty good but to be honest, the coffee I put together the prior morning from the hotel's coffee carafe mixed with a Swiss Miss hot cocoa packet they offer at their coffee station with a little half and half and a little bit of sugar was stronger and better tasting than the Dutch Bros. coffee, just saying.