Overall I'd stay here again. The room was nice and very spacious. It was well kept and clean. It had a mini fridge and coffee brewer. The free continental breakfast was not great, other Hyatts are better. The breakfast area was PACKED and no place to sit. Coffee was out. Pet friendly hotel which is nice and we hit up Lazy Dog restaurant in the same shopping area (highly recommend) Overall, it was a great for a quick getaway. read more

This is a small hotel located inside the shopping center between Dublin Blvd and Hacienda Drive in Dublin . It has outdoor swimming pool and fitness center . The place is compact with modern design and very comfortable lounge and bedroom . The staffs are very friendly and helpful. There is cute dinning area , easy access to microwave , snack bar , TV , restaurant,etc . Rooms are spacious and super clean . East access to 580 and 680 Highway . Within walking distance to nice restaurant like Urban Plates , fine food market ( Whole Foods) , Barns & Noble Bookstore, a cinema and other shopping. With reasonable price and great service , this is a hard to book hotel ! If you make the reservation earlier , then you have a better chance to reserve your rooms . read more

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Had a nice stay at a very reasonable price here. The front desk staff were very friendly and helpful. They even offer a local shuttle (24 hr notice), which I was able to schedule and take to the nearby BART station. The hotel itself is fairly small, but nice. They have a bar in the lobby and offer a nice complimentary breakfast of hot food, fresh fruit, etc. it is in a great location right off the highway, close to the Dublin BART station, and in a decent shopping mall with plenty of restaurants and shops. There is also a small fitness center and outdoor pool. The rooms are spacious with a large couch / sitting area separate from the bed area. Bed was comfortable, room was clean. They don't provide much for room amenities other than hand soap, shampoo, conditioner, body wash, and a small single serve coffee maker. A convenient and comfortable stay for a short work trip. read more

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Juliet was amazing at late night check in on 8/21/26. She even called the room 621 because we asked the guy at front desk if she was available. The breakfast both days were very good, although similar except sausage on 1 day and kilbasa sause the next. Really no complaints. The room was very thoughtful and spacious. The manager remembered me, unpon checkout asked how the good guys car event was. This type of service is why I will be a loyal Hyatt member read more

First time at a Hyatt Place and I'm impressed. Easy checkin and friendly staff. The door locks work instantaneously unlike the usual delayed response with other cards. Room was large not like the other smaller rooms. The breakfast was way better than the others. hash browns were crispy, waffles were premade and also crisp not soggy. Fresh fruit and yogurt, eggs sausage. A pleasant surprise. Also lots of good restaurants nearby. Parking was only $10. We'll be returning again. read more

We stayed here one night on our way to Oregon. We would not stay here again. Room was musty. Sofa had stains. Hotel itself was old. Location was not desirable/safe for us. Swimming pool being so close to the main road was a little scary for the Mrs. Usually we would have left after seeing the condition of the hotel, but massive accidents on the 5 on the day we were traveling meant a longer than usual drive had us mentally exhausted to try to rebook at a different hotel. read more

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Grateful to have a staycation while my sis attended a baby shower in Tracy. I appreciated the hearty breakfast choices & competent evening staff. The fridge made an awful noise in a wretched pitch. I recommend a seated bike in the 24-hr gym & that you note on your website the 7a-7p free daily shuttle to bart requires a 24/hr notice to avoid "surprises". read more

We have been staying here for years. It has always been our place to stay no matter the price. Everything has always been superb except this last stay where we got charged $100 for "trashing the room". Trying to get a hold of a manager to see what the issue was has been impossible. Yes, we had kids with us, but we leave dirty towels in a pile, any dishes on the table in a pile, and garbage in the garbage can. Other then that there was nothing on the room to show it as "trashed". Unless it's because we didn't make our beds upon leaving??? We are highly upset and have now decided to no longer stay with this particular Hyatt. read more

Great room, roomy, sofa had a great ottoman, TV swiveled so could be watched in bed or the living area. Nice breakfast included. Quiet. Friendly helpful staff. Would definitely stay again if needed to spend a night in that area read more

Stayed here on a business trip. We arrived Monday afternoon, it was about a half hour from the airport. The front desk seemed busy, we were accommodated quickly but when we tried to phone concierge for a new iron we were in hold for awhile. They arrived quickly though. Besides that our stay was well. Breakfast is served from lime 6 am to 9 am. Expect your registration continental breakfast, cereal, eggs, waffles and oats. They even had veggies from breakfast which I thought was weird. The waffles were good I wish they offered some fresh fruit to top them off. The bacon bits were soft and nasty. All in all it's a good breakfast to just get something on your stomach. Room was clean and staff were very hospitable. read more

Unfortunately, in my experience with Hyatt, it was a soulless corporation that doesn't care about there customers any more than a lip service. We booked this stay months ago through hotels.com. Two weeks before we stayed my grandmother died, and the funeral was the day before our stay 3 states away. We contacted multiple hotels explaining the situation, jumping through any corporate hoops, and all of them provided us a refund. Except this hotel. What did this hotel do? "Sorry for your loss, but you booked through a third party, you have to go through them for a refund." Except hotels.com was the one who sent us directly to Hyatt. I even have an email from hotels.com stating that Hyatt was the one who rejected our refund exception. Is it so nice when you can hide greedy little profits behind a black hole of bureaucratic red-tape black holes? Honestly if they had just owned up to this and said that they were refusing an exception to their cancellation policy, I would have been annoyed, but not upset. But no, they wanted it to not be their fault, and they said their sorry so now their can pat themselves on the back and say they are so caring and kind. read more

I booked at Hyatt Place Dublin for a one-night, business trip using Hotels.com and paid in full on the third-party website. Upon arriving, the staff was very accommodating and the atmosphere was nice and welcoming. It didn't smell like some other hotel places in the area. Check-in was quick and easy. I was disappointed to find out that I had to pay for an additional $10 overnight parking fee, which was NOT mentioned on hotels.com. The overnight parking fee felt like a last-minute expense that they just made up for customers to have to pay for. I've actually never seen any other hotel place this unless the vehicle was placed into their personal parking structure. My one-room total (with parking fee) was ~$178 for one night. Continental breakfast was included in our stay. The rooms were clean and had all the hotel amenities that you'd expect. Summary: CUSTOMER SERVICE: Friendly and honest PRICE: $168 for one room, two guests. Add another $10 overnight parking fee, totaling ~$178 for one night. (I think that's expensive.) WIFI: Free and you don't even need to be a guest to jump onto the wifi. FREE CONTINENTAL BREAKFAST: It includes the basic eggs, potatoes, ham, cereals, oatmeal, bread/bagels. GYM: It only has two treadmills and two bike stations. There are like 10 dumbells at most and was pretty crammed into a 10 x 15 feet room. It's pretty small. read more

Comfortable, great breakfast, well-appointed modern furnishings, and wonderful staff. There is a definite culture of hospitality here; everyone is gracious, super-competent, knowledgeable about the area,, and goes out of their way to assure our comfort. Their late-night menu is good too. And by the way, that delicious breakfast is on the house. An excellent experience every time we are in Dublin/Pleasanton. Thank you, Hyatt Place people! read more

I don't like writing one star reviews because they often lack enough credibility to read and result from a minor event that happened at the wrong moment. In this case, I feel it's important to let people know that the management at this is rude and insensitive. I called well in advance to cancel a visit that was needed for a medical situation that worsened and required us to change plans. I called four times and each time was told that I had to speak with someone else and that someone else sent me to someone else again. Finally I got the voice mail of the manager and they never called me back. In the end, they charged me a $159 cancellation fee but no one ever had the fortitude or human kindness to listen to me. Where is the compassion in the world? It's certainly not at the Hyatt Place in Dublin. Next time I will be looking elsewhere to stay. read more

Ohhhhh frank....... Smh.... I still love this place and I will still return... BUT when dealing with the customer service they should really reconsider frank. I've heard he has been there for a long time but he is very very rude and unhelpful. Me and my wife pre paid for 2 nights there I believe it was about 390$ in total and when we got there we couldn't use our card for the deposit until the next morning and when I asked him he kept saying over and over without any genuine human emotions "sorry there's nothing we can do" and I said "but we already paid 400 for the room and we have 3 kids with us, and it's my sons birthday" and again "sorry there's nothing we can do"... good thing Jennifer was standing right there because she said "let me go get mark he can probably help he's the manager" and she literally walked 20 steps to the right and grabbed mark for us and thankfully he was there to help us. I also noticed that he's very rude to the other staff who works there... if it weren't for Jennifer we would have had to cancel our trip and turn around and go home. Great hotel though. read more

Hyatt Place Dublin/Pleasanton - Hotels Near Me - Dublin, California

The staff here was awesome. Clean hotel. Room was large. But I gave it a 3 because of the bathroom size. We where in room 201. Don't get it. Not sure if all rooms are like this, but the bathroom is tiny. I mean, when you open the door it almost touches the toilet. And, you have step over the toilet to shut the door if you are in the bathroom and want privacy. Look at my pics. Door cannot open all the way without hitting the shower. So this was a big turn off. But if all the bathroom are not like this, I would stay here again. read more

Hyatt Place Dublin/Pleasanton - Very small bathroom in room 201. Door almost hits toilet and it hits the shower - Hotels Near Me - Dublin, California

First Impression of the hotel was mice on the outside. Small small parking lot with a $10 parking fee. Check in was easy with no complaints. The room is a different story. I requested 2 double beds. I got 1 king and pull out couch bed. I got little ones that I want to sleep comfortably that I'm paying for it. We brought our blankets for them as usual since the little blankets they provide for pull outs will scratch your soul out of your nostrils and irritate your esophagus. Ohh yea the phone is for display I guess since has no cords or anything. The bed was comfy and of course king size right next to the AC unit. The shower is narrow which made my elbows ache a is I was trying to wash the ash off from the wild fires. It's small. read more

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VERY IMPRESSIVE! I had to get up early for a business meeting so I decided to stay at the Hyatt Place to get a jump on the commute. I was so impressed. The check-in was appropriately Socially-Distanced. It was easy and the check-in person was helpful. I had booked through Booking.com before I left home but it did not register. She was able to match the price because she found my Hyatt loyalty account. The suite was spacious, quiet, and CLEAN. There were just enough amenities with a good soap, shampoo, and conditioner. The TV was large and looked like it could be a very high resolution. The bed was very comfortable and I fell asleep easily even though I usually toss-and-turn in a different room. Best of all was "Grab 'n' Go" breakfast. I was able to take a cup of juice and two hard-boiled eggs with a cup of coffee. It was just enough to get me through without being filling. They offered sausage breakfast sandwiches and cold cereal. They had hot oatmeal cups and offered hot water for them, too. Just a great place to stop when you have a long day with cheerful staff. The place was immaculate and clean; both the lobby and the room were spotless. read more

This is the by far the worst hotel ever. First, the whole hotel lobby was under construction with no warning. They then lied and said the pool was heated but it was freezing cold and also, the air conditioning was not working plus the tv said we had to pay for channels. Plus the remote wasn't working.Finally, we we're using the blow dryer and it broke and stank up the whole room. Another thing that happened was then when I walked into the hotel room there was a big, red stain on the carpet and it had looked like someone spilt red wine. This is also a bad hotel because we have to pay for parking. This hotel is outrageous! Lastly, when I was taking a shower the door knob almost fell off!! The hotel breakfast is the worst no good food they didn't even have bagels!!!!the AC was blasting so loud I can't even sleep!!! I do not recommend this hotel! read more

A business associate if mine advised me to join Hyatt rewards program and it's been wonderful. All their properties are clean and well managed and this one is no exception. Front desk was friendly and helpful. Would recommend to anyone staying in the area. read more

Staff is not able to confidently respond to questions. This is a suburban hotel-and they charge for parking-yet there aren't nearly enough spaces for guests. Construction disposal takes up parking. Hotel is a mess-so they give you 2 bottles of water to make up for it (which Hyatt members get anyways). Requests made in advance went unnoticed. Loud room, tired rooms, NO SAFES (although staff didn't know this). Called about hold put on my credit card-staff didn't understand my question and could not explain huge hold on my card when points and prepayment used. No management to speak of. Recommendation: stay elsewhere if you have the option. read more

This really would have been a 5 star review if it wasn't for one person, Assistant manager Mark Lepak. All the other workers i spoke to were friendly and welcoming. Rebecca and christina are awesome. Without them, mark is getting a 0 star. I was having stomach problems and i called the front desk letting mark know i will be a little late for check out. 18mins late exactly i made it to the front desk. I was charged $54 extra dollars for 18minutes. I understand they have rules and policies, and i did go over the checkout time. This is where the problem began, i asked very nicely can we just waive it, since i called ahead to let you know, and i tried my best to run down there to checkout. His attitude became extremely rude, just kept looking at his screen and saying no. You couldnt respect me enought to look at me when youre talking to me ? Anyway, i went to the side to make a card, he charges my card and just runs to hide in his little backroom. Mark doesnt have the patience to be standing in the front desk. Im not even sure he has enough patience to be respectful towards a random human being. Let alone being a manager at this establishment. Mark singlehandedly ruined my stay here. Good job. Anybody working under you would be more fit wt the position than you . All in all : 1.charging me $54 for 18mins although it was "policie" was a dick move 100% 2. Mark's high and mighty "hey hey hey im the manager here" really pisses me off 3. Clean rooms, all other workers are 100% also. Im sorry you guys have such a shit leader. Thank yoi everyone else for the hospitality. read more

I have to make people aware that the management here is abusive. . The employees are not. I was so pleased with the professionalism of all the employees.... I appreciate them for making my trip amazing!! I was traveling with my disabled mother and it was her bday and my bday. Everything was great until check out. I cancelled one reservation for a different date.. the management refused to acknowledge that and overcharged.. no exceptions! Even though I stayed 2 nights. I was disrespected, argued with and mansplained that they will charge no matter what... I see that their inability for flexibility of any kind is costly to their customers..I own timeshares and have loyalty cards from many hotels and this issue has never happened..Until management is overhauled I can't endorse this stay.. I did like the room and everything else .. it was satisfactory.DO NOT BOOK HERE IF YOU ARE NOT 110 percent sure about every detail.. expect to be charged even if you stay ..they WILL NOT combine the bookings and take off the days you did not stay or charge a small fee. You'll pay for everything.. they will be mean and cruel about it...they will charge any card on file available no questions asked! read more

This hotel is a little older and ran down, I'm surprised at the lack of men who worked there. With no managers in-sight. From my observations: In the morning, there's a Filipino girl with the red lipstick who wears a tight black dress you can see her labia, she let old men flirt and gawk over her, it's very suspicious (seems like she's selling herself to the attention) she was even hugging on the kitchen woman suggesting women with women work, someone should investigate that. (The kitchen woman looked embarrassed and upset) At night another older Filipino woman was checking in people while on the phone chopping it up on loud speaker, speaking her language, it was unprofessional. The other front staff were very kind and apologized for the rude old Filipino woman on her phone. I appreciated they they noticed my disgust of how some workers performed. Especially that morning girl selling herself and pick up new "clients." The other night girls are the only reason this place gets three stars. As a globalist, I can only hope this isn't an underground place of suggestive work for extra pay. read more

The rooms are really cute here and and I love their Covid protocols. They don't clean the rooms every day, unless you require cleaning service and ask for it. There's hand sanitizer everywhere, the remote control comes in a sterilized bag, and it never felt crowded. We felt like we were the only ones in the hotel throughout our stay. read more

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This hotel is infested with bedbugs all weekend long he worked and never even called back. I got so much bedbug bites and my car brand new car was filled with it after I got back from this Hotel!!!! I guess they covered their track and cleaned up before they called me on Monday. He was rude and arrogant!!! I got my brother to witness everything and took a picture of bedbug bites. read more

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Worst experience. Unfortunately, we needed a place to stay for a weekend during a wedding that we were in. The hotel was in horrible shape, there was construction going on downstairs and on the second floor where we were staying. The worst part, though was waking up at 6am to several bites on my legs due to bed bugs. This is such a disappointing and disgusting situation that was not addressed whatsoever by anyone. In addition, over the 3 nights we've stayed here no one has come by to clean the room.. I'm attaching pictures to warn everyone to stay elsewhere.. read more

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I stayed about a month ago. The front desk personnel were not the friendliest crew Hyatt is known for. I have their names somewhere, will update this review later with their names. I honestly felt unwelcome and judged because I did not look like my last name. Racist thing for her to say. Second, with the Hyatt membership we held, the treatment was absolutely unacceptable. Because it has been a long day for me, I've decided to let it roll off my shoulder, but I truly was not happy with this location even till this day. It's a good location but horrible staff and management at this one. read more

As an Explorist member, this Hyatt place in pleasanton, Ca is the WORST hyatt I've been to. We checked in for 1 night, as we were about to check out the next morning, my 3 year old was crying. We were in the lobby, I have him, and our stuff (baby bags, personal bag, in short my hand is full plus a crying toddler), I was alproached by the front desk lady, her name is AYLA. And told me that my child is is disturbing some of the visitors that are checked in downstairs and If I could take him back to our room z which is in the 4th floor. My spouse at the time is in the car, loading some of our stuff. Honestly, our toddler is not aways fussy. Maybe it's a new place, too early, whatever the reason may be, you do not tell a mother with her hands full and a crying toddler to basically shut them up. If anything, OFFER HELP. My kid didn't even cry for more than 10 minutes. He just needed to be held. THAT's IT!!! I was so frustrated to my self, to my kid, to the situation!!! And for someone to tell me to take him somewhere else to shut him up because of the other guests, am I not a guest??? Am I invalid because I have a crying child??? Trust me. NO PARENT WOULD WANT THEIR KID TO HAVE A MELTDOWN!!!!!!!! If I have a choice, I would always want him to be chirpy and happy and laughing!!!! HORRIBLE EXPERIENCE AND I WILL NEVER CHECK IN TO HYATT EVER AGAIN!!!! read more

So, wanna know my honest review? I was staying at my home town at basically Pleasanton/San Ramon Valley. All because of my birthday. I thought, that my time in this hotel is gonna be an easy ride, but apparently that's not the case. I'm not gonna have a rant, just here to say this: - Fumigate your rooms please. I've got bug bites all over my foot from God knows what the hell is wrong with it. - Make sure your TV'S work. Some of the rooms apparently don't have working TV's. - Please don't make it inconvenient for the customers to fix the problems that your hotels have. We had to move to another room for you guys to fix the bug bite issues. - Make sure the rooms you assign is actually the correct room the first time that the persom ordered. Honestly, if I can, I'd rate this a 0, but because of how Yelp works, I have to give it something. Just to let you know, this hotel is beyond horrid, and I do not recommend for anyone to stay here, especially if you're looking for a good service. read more

Terrible customer service. Upon checking in, we arrived a little after 9pm. The man who greeted us and checked us in was very polite and respectful. The room was clean and spacious. Our little one that night was being restless so we ended up over sleeping past checkout. We woke to a bang on our door and someone on the other side who goes by MARK. MARK DECIDES TO ASK US WHY WE HAVEN'T CHECKED OUT YET. NONE OF HIS BUSINESS. HE PROCEEDS TO TELL US THERE WILL BE A $50 DOLLAR FEE FOR LATE CHECK OUT. FINE. HE THEN ASKS " your card is good for $50 right? If not I'll be back up" TRASH. You don't ask hotel guests if their card is good for $50. Poor service. What a waste of space mark is. He shouldn't be in the hospitality industry. Mark hates his life and his job. Avoid this hotel at all costs. read more

Quite possibly the worst hotels in Dublin. That area of the hotel is great, close to food spots and the freeway but that was about it. The staff here didn't seem to like their job at all and weren't very welcoming. Which I get it, during a pandemic no one is in a good mood, but still. The hotel itself and the room was clean for the most part. The room was a good size and the bed was a kind size bed. The closet is tiny, bathroom is small, shower floor very slippery and the sink smelled like mold (pretty sure there was mold in the shower too). The king size bed would have been comfy but there are big dents in the middle, like don't they ever change these out? When it came to the free breakfast in the morning, there were like 4 options which was not even a real breakfast. Thankfully I was only there for one night and I will not be coming back to stay here again. read more

My wife and I were bitten by fleas or bedbugs at this place...they had to move us to another room! I thought with the issues with Covid-19, that they would do a better job sanitizing their rooms. I was completely shocked by the conditions of our room. read more

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The room is fantastic, it comes with a nice fridge and a huge TV. The couches and desks were top-notch. The bed was super comfy with great pillows. The staff were a pleasure to interact with too. The reason for the 2* delete was on two things. 1) They charge 10$ for parking in a lot that isnt the nicest. It's not a parking garage, and it's not valet. It's $10 to self park at a hotel. 2) I got royally screwed on a bottle of wine. Its a 15$ bottle and they charged 37$. I understand markup, but geez... They have an outdoor pool, not heated, and a hot breakfast buffet. Make sure you are there before they close breakfast or your doomed. Literally, I was there 5 minutes past closing, and it was annoying that 90% was already closed. I work late, for me to get there from 630-9am was difficult. Overall, i would stay again, but i would do a few things differently to make it a 5* read more

Enjoyed a great stay at the Hyatt. The area near the hotel is nice. Near the fwys and restaurants. Upon arriving check-in was easy. 4nights in one of the rooms with a king bed and sofa. The room was spacious and very clean. The only complaint was the closet. It is in a very awkward spot and I was only able to use half of it, could not fully unpack. We went to the lobby for some snacks and drinks and the employee at the front desk was super nice. I believe her name is Willie, she was friendly and professional. We did loose our parking pass the first night which meant we had to pay again, the manager was very matter of fact on the rule, no exceptions! I purchased a pass because we had no other choice.. We found our pass on the parking floor next morning and the front desk employee assured us we would get refund. (No refund yet) Overall 10/10, especially the cleanliness Tip: pool was fully open read more

My family and I have stayed here several times and it's a favorite because of the spacious rooms. We get a room that has two beds (though I believe they are doubles) and a pull out couch. There's also enough room for a pack and play. A couple of things that kept this from being a five star review are the parking and breakfast. The parking lot is shared with the now defunct Babies R Us so there are spaces, however, parking that is convenient to the actual hotel (when you're carrying all your things) is hard to come by. As for breakfast, one of our requirements for a hotel is a free breakfast, which doesn't have to be fancy, just available and good enough. The food is certainly better than good enough but it is apparently no longer free. As of November 2018 there is a $15 per room charge for breakfast. We booked through Expedia not knowing about the change and of course paid less than if we had booked directly. So for this trip breakfast wasn't included and that was an unpleasant surprise. We did pay for breakfast however (at least we think we did as there was no one validating room keys or anything...). But a few comments on the breakfast itself. The variety is nice, on the Saturday in December there were scrambled eggs, shoulder bacon, potatoes, waffles, hard boiled eggs, toast, fruit, and oatmeal. It was a good selection with three juices available. The layout of the breakfast room is nothing short of insane. The plates are located throughout the room above your head on shelves. Which means there's not really a starting point and people enter from both ends so no one really knows who's turn it is. This is a frustration in the order and is a first world problem but it's annoying nonetheless. Also, there appears to be but one highchair which is also incredible frustrating. All in all this is a good hotel to stay in with free WiFi, great location with shopping and food nearby, a gas station, and easy access to the freeway. The irritations are simply something that hits me when we stay. read more

The managers are really rude here. I'm just surprised because besides cleanliness that's the only thing you really need to get right at a hotel. PSA you have to pay $10/night to park here. read more

With as much advanced notice as possible I had to cancel my reservation. I know there are policies, but I called as soon as I could. They still are charging me $156. Come on! What a rip off. I've stayed here many times and always enjoyed my stay. But make a provision for a loyal customer. Not loyal anymore. Do not visit here. read more

This hotel is great, and I would recommend it. The staff are very friendly, and the hotel is lovely (it's definitely had a recent renovation). It was a very convenient location for me, as I was traveling for business. It's close to a lot of restaurants, and stores so you can get anything you need quickly. My room was huge (might be bigger then my first apartment to be honest). It was very clean upon arrival and the staff kept it that way daily. The finishes were also nice. For example, instead of the standard hotel shower liner with a chintzy curtain, the shower was tiled, and there was also both a liner and an exterior curtain. The countertops in the room were stone. The view was great, the bed and couch were comfortable, and the TV had a good amount of channels. The breakfast at the hotel was also nice. There was quite a bit of variety and I felt that the quality of the food was very good. That's rare in my opinion. You have to be a Hyatt member in order to qualify for it, but as becoming a Hyatt member is free, it's not a big deal. The only thing I wished was that there was a shelf under the sink for the bathroom. There wasn't one, and it would have been nice to be able to put my bathroom bag there. read more

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Christina at the front desk was such a wonderful vibe from the minute we checked in! Thank you for such a great start to our wonderful vacation!! Room was lovely and the view was gorgeous. read more