My wife and I purchased a front door from them last year and we were very unhappy with their service. They offered us the door at a good price but keep stalling when it came to preparing it for our contractor to install. After several months of being put off and mislead.. our contractor got involved.
He was able to push them into completing the door, Now a year or so later the door frame which is made of a cheap pvc material is peeling and curling up. We asked several times if they would send someone to look at it. The response was a very rude ! All sales are final and its your problem! Nice way to treat a customer. I would much rather deal with the big box stores who always stand behind their products. A word to the wise stay far away from the lousy customer service and product support from Houston Lumber!
Thank Goodness for social media so others can be warned in advance read more