Dr Singh is a friendly optometrist who does a great job of getting my prescription correct.read more

Great shop with a wonderful selection of frames. All of the staff at every level was extremely…read morepleasant and very thorough. Got my glasses in a week and it was a smooth process.

The staff and service at Santa Cruz Optometric Center have been incredible all the years that I…read morehave been going there! I highly recommend them... Matt

For several years, I was a loyal patient at Total Vision, but my most recent experience was so…read moredisappointing that I can no longer recommend them. While my exam with the optometrist was positive, she recommended a trial of weekly contact lenses. I agreed, and was told the trial set would arrive in about a week--this was roughly two weeks before Christmas. I received no follow-up communication via phone, email, or text. After hearing nothing, I finally called on December 30th to ask about the trial. The staff admitted they were unsure why I hadn't been contacted but confirmed the trial was ready for pickup. Due to the delay and lack of communication, I decided to forgo the trial and simply order my usual monthly contacts instead. I offered to prepay in person, but was told I could pay upon pickup. Once again, I received no notification when my new order arrived--only an email I happened to see. When I went to pick up the contacts today, they had incorrectly ordered weekly lenses, not the monthly ones I requested. The weekly lenses happen to also cost close to double what the monthly cost. To make matters worse, when I asked for my contact lens prescription, I was told the optometrist needed to "edit" it before it could be released. They took my email and promised to send it within an hour. Given the consistent lack of follow-through, I fully expect to have to chase them down for it. I originally chose Total Vision over more affordable online retailers because I value in-person service. Unfortunately, the customer service throughout this process has been profoundly lacking--disorganized, uncommunicative, and error-prone. This entire experience fell far below a reasonable standard of care.

Kevin is such an amazing associate! He needs a raise, he was so kind and so helpful. I highly…read morerecommend going to spexs just for him alone.

Just not the same quality as years past. Glasses had to be remade due to error in following new Rx…read more Also, there are no calls to say glasses are ready. Customer has to call them to find out they're ready. Had to call twice to find out glasses were done.

Been a patient/customer? for about 7 years. Everyone is very efficient, helpful, and caring…read more They've maintained this level of quality service over the years so I've been a returning patient/customer? Dr. Richter is the best. I've seen multiple optometrists and ophthalmologists locally and at the UCLA Stein Eye Institute since I've used glasses and contacts for the past 26 yrs. I know it's not right to compare, but Dr. Richter has been the best. Thanks, will be booking my yearly appt soon!

Time and time again! We have experienced attentive, informative care as we keep our vision in great…read morehands with EyeQ! From the eye exam to the optician's (Rachel) assistance, or should I say investment in the selection and understanding of all the options of a well-fitted frame.

The doctors and staff at Plaza are great. They are knowledgeable and helpful. They have a great…read moreselection of glasses to choose from.

Dr. Buell is awesome and a fabulous trouble-shooter!! I went to two other optometrists who failed…read moreto fit me for contacts before she was able to give me a prescription that worked. She's also helped me tweak my glasses prescriptions for my specific needs. After 25+ years of seeing optometrists in Santa Cruz, I haven't had anyone as dedicated to providing individual care as Dr. Buell - I'm sticking with her for the long haul.

It has been sometime, have been back a couple of times now & this is the customer service I know…read morethat they have. The young woman checking me in & doing the exams was absolutely sweet & kind hearted & along with the other staff that interacted with me. The Doc was amazing as always & hustling with great energy & a great smile as always. I am glad I gave them another chance after coming here for decades upon decades. Thank you all & appreciate your worth ethics.

Excellent service! 5 star business! Thank you for taking such great care of your patients!read more

Dr. Clement Cheng at the Bay Medical Eye Group provides excellent care, diagnostics, and follow up…read more He is patient and a good listener. Also, to be commended is Jessica, his Medical Assistant and Technician. They provide a communicative and responsive team. Please tell them that Susan in Santa Cruz recommended them to you!

I saw Dr. Rex Hsei for an eye exam. When he walked into the room, he said, well, I can't make you a…read moreperfect prescription as there is something wrong with your eyes. That scared me as he had not yet looked at my eyes. Then he said, you have cloudy lenses due to cataract. I asked when I might need surgery and he said it depends on how well you need to see. Something didn't feel right about what he was saying. I got a second opinion and the second doctor, not in the Bay Eye Medical group, said you have a trace amount of cataract and you wouldn't even qualify for surgery. So, I won't be going back to Dr. Hsei.

I really loved my experience at Midtown Optometry. Everyone was so nice and made me feel…read morecomfortable from the minute I walked in. Karen at the front desk was so sweet and welcoming, Kaye was wonderful, and Dr. Ruegg was so kind and thorough. Rose was also such a pleasure to work with and was really patient helping me find glasses I loved. You can tell everyone there genuinely cares about their patients. I'm so glad I found them and would definitely recommend Midtown Optometry!

Kind, caring, thoughtful, considerate, skillful staff members work here, from reception, to the…read moreoptical shop, to the medical staff.