I feel incredibly lucky to have found Insight Eyecare. After multiple visits, I can confidently say…read morethis is one of the most consistently positive healthcare experiences I've had. Every single person I've interacted with has been warm, professional, and genuinely caring. The office runs in a way that feels calm and intentional--never rushed, never impersonal. Isaak made the pre-exam process easy and comfortable, and Lillian, the optometrist, is fantastic--she takes the time to explain everything in a way that actually makes sense and ensures you feel informed and at ease. On one visit, Lilly also stood out for being especially friendly and reassuring, with a "no problem at all" attitude that made everything feel seamless. And Dr. Singh--truly exceptional. He gave me an incredible amount of time and attention, to the point where it honestly felt like I was his only patient that day. That level of care, thoroughness, and presence is something you just don't see often. What really sets this practice apart is the consistency--every visit, every person, every interaction reflects a high level of care and pride in what they do. I wouldn't hesitate to recommend them to anyone.

Great shop with a wonderful selection of frames. All of the staff at every level was extremely…read morepleasant and very thorough. Got my glasses in a week and it was a smooth process.

Mr Giannotti & front desk come across as rude, unprofessional and lack any type of tack or…read morecompassion for their patients.. that is my Personal experience & Mr. Giannotti can have as many patients try to discredit & bad mouth my review, but doesn't change my experience and how I was treated. The only ignorance being shown is people who tolerate this kind of behavior.. best of luck to any future patients! Side note: this platform is for people to share their own personal experience/ interactions with businesses not for other clients / patients who like the business owner to attack and bash other reviewers experiences... just because you work in the medical industry, doesn't mean you're qualified to come on here and attack other people for their own personal experience at the establishment. So before you start preaching about ignorance, maybe take a hard look in the mirror and remember what this platform is intended for.. but again, this just proves my point that this is the type of toxic male energy that this establishment attracts. Again.... Everybody has their own opinion and their own choice to go where they want to go to receive services, but It doesn't mean you can try and attack or bash other peoples experiences on here Mr Warren R...lol joke!

I've been coming here for years. I've always been on time for my appts. I've never seen the dr on…read moretime, however. This didn't bother me as I "get it." I recently moved 80 miles away from this office, but have reason to come back to SV so I kept my appt. Yesterday after driving 80 miles for this appt, hwy 17 had an incident that was going to make me 15 mins late. I called 1 hour ahead of my appt and informed of this. The front desk person informed they would likely not be able to see me. I explained I was 10 miles away but blocked. Anyhow... I showed 15 mins late and was refused service. I thought my family established a relationship with this place over the years to where we could work it out. It appears it's just an act, but as I said above, I "get it." I wouldn't be as agitated if I'd been "taken back" on-time just once for all these years. IMO, the vibe of this office changed with the attrition of the front desk folks, but what do I know, I am the fool that drove 80 miles for customer loyalty.

It seems that some optical offices are happy to have you peruse their glasses frames since they…read morebenefit from the extraordinary price paid fir them. This office appears to impede that end by asking for an appointment, on their schedule, presumably to have someone council your choices. Like having an appointment for the grocery store.

Kind, caring, thoughtful, considerate, skillful staff members work here, from reception, to the…read moreoptical shop, to the medical staff.

Excellent service! 5 star business! Thank you for taking such great care of your patients!read more

DO NOT SPEND YOUR MONEY HERE…read more Side comments from the front desk is completely inappropriate from the woman that has been working there for decades. It was rude & absolutely obnoxious - unnecessary commentary. Life happens & some people seem to not understand that. I will not be returning here & I'll find someone with more professionalism in town. P.S. Her name is Irma

A thorough eye examination. A thorough explanation of the findings too. Convenient location too.read more

My boyfriend and I just started seeing Dr. Shaw after years of neglecting our annual eye exams. We…read morehated going to previous eye doctors offices who turned eye exams in to a hard glasses/contacts sale. We both left Dr. Shaw's office more informed about our eye health, impressed by her knowledge, and relaxed as we were NOT hounded by the sales staff! Highly recommend Dr. Shaw and her office!

Jacob did an awesome job helping me fix my glasses that got stepped on accidently. Customer service…read morewas exemplary. Thank you Eye Q.

I want to say the Dr. Richter, and the optometrist assistants working behind the scenes were great…read more They were very good, great customer service, and listened to all of my concerns. The prescription was spot on. The opticians were a mixed bag. The first man I worked with had some great selections in frames for distance, and a great recommendation for my reading glasses. They let me know my sunglasses would be on backorder. Not a big deal as I bought a pair of fliptops from Amazon to get by. My reading glasses and clear distance pair were ready in about 3 weeks later. The second optician on pickup was also very courteous and accurate with the adjustments which were basically none for me. The distance frames fit like a glove. Both the reading and distance were well done. So the sunglasses went by 3 weeks without any word. No big deal as I know tarriffs are affecting everyone. A month went by, but I decided to give it some extra time. Finally I texted in after seven weeks to ask if there was an update from the lab. They texted back that the sunglasses were in. Somewhat strange as I didn't get any notification that they arrived. The third optician was courteous, but decided to adjust my nose pads. This caused the sunglasses to ride high out of my comfort zone, and I decided to readjust them at home so they matched my distance pair. Second, the tint of the sunglasses was way off in opacity and didn't match my old pair. I was disappointed in that based on the price point. So now my flip tops are on the sunglasses to help cut down on the bright sunshine. Because of this I do have to knock off a couple of points. I am going to try my prescription online to see if I have better results for sunglasses later on this year.

Still love Hunt & Shaw and wanted to add one last compliment in that we're leaving the area and one…read moreof my last visits was to their office to get prescription lenses for a custom pair of sunglasses. Their staff is super friendly, know their stuff and got the glasses back with new lenses in a week. I'd recommend them to anyone.

I'll echo the previous reviewers ... very friendly and professional office, and Marc was indeed…read morevery thorough. I'm normally hard to fit for frames but this was no problem; found what I needed quickly and the prices were great. They handled my insurance very smoothly. What a great place here in the valley.

Dr Kim and her receptionist Susan are the best. Dr Kim's very personable and thorough. I'm grateful…read moreto Susan for tracking down an older discontinued frame from Modo for me this week (I've attached a photo of me in said frames. They're my all-time favorite glasses: I was heartbroken when somebody stole them.) Thank you again

Dr. Kim has been my optometrist since 2007. She's the best at having a laid back relaxed manner,…read moreespecially in the exam room. I hear it's the reason why she never overprescribes my rx. They have a great selection of vintage eyewear by Retrospecs & Co., a company known for finding and restoring luxury vintage eyewear. I love this shop and the good coffee next door .

My optometrist retired so replacing a broken frame was very difficult. The manufacturer said there…read morewere only 2 optometrists who had access to that frame and were in Watsonville. Fortunately, I spoke with Esmeralda who made the experience quite easy and pleasant. Three thumbs up. I appreciate finding helpful people.

Great experience here - very friendly and straightforward. Dr Stuart is very knowledgeable and the…read morestaff is skilled with insurance.