My husband and I went to eat on a Sunday, no wait, we had a party of two and were seated right away. We were seated, and our waitress Kailey who relayed to us that it was her first day was very polite and attentive. Being a bartender in the industry for 18+ years I understood, and of course we were very kind and patient with her. (Please read full review) We both ordered meals that included the "salad bar" (understocked and not a lot to choose from) but okay, still was fine, greens were fresh and we sat down and ate our salads while waiting for the meals as well as the Salted Caramel Martini I had ordered from their drink menu, during the initial check in with Kailey and drink order. She did let me know this, that the martini was going to be awhile, but 17 minutes is really awhile. She brought the martini over, it was literally half full (in a standard martini glass) with no caramel & sea salt rim as advertised. I felt so badly but did send it back. At this point she did very well and asked if I'd like to speak with a manger, I only said yes bc I knew she probably had no experience with a complaint, being it her first day. The "manager" came over and asked what the problem was. I replied "I'm paying $17 for a drink I'd like a full martini. She replied that "they pour the martini's this way so the waitresses don't spill them on the way to the table" WOW it absolutely should be the other way around I thought, but anyway, I also asked if she could have it made again with the rim like it said on their menu. We literally waited another 15 mins, watched the "manger" who was more of a greeter than a helper, walk around and say hi to customers. I couldn't believe it when she brought the drink back 15 mins later with no rim, & about three quarters of the way full. I asked about the rim and she replied "oh the bartender added caramel to the drink" you could clearly see a huge pile of caramel at the bottom of martini glass. GROSS. That was a wrap on the drink. I had ordered Baked Stuffed Haddock and my husband ordered the Fried Chicken Supreme. We waited well over an hour on our dinners while poor Kailey kept apologizing to us. Right when we were about to call it on the dinners she said it would be up in four minutes, that the Haddock was done and she was just waiting on the chicken. When she finally brought it over the haddock was of course overcooked and The "Fried Chicken Supreme" turns out is a plate of chicken tenders and fries! WOW. At this point we were starving and said we were not paying for the chicken or martini, both of which we did not consume. I felt SO BADLY for the new waitress but the so called manager should have comped the bill, I have for muchhhhhh, much less. Anyway we paid for the haddock we took to go, and the gingerale, tipped Kailey ofc, and left there wicked annoyed, wicked hungry, and most definitely NOT going back. After meeting the "manager" and how she handled everything, it was most definitely a case of VERRRRRRY POOR MANAGEMENT. Sorry for Hungry Traveler lovers of the past, this place or at least our experience, was AWFUL. read more