It's rare to have this bad of an experience anywhere, but from the moment I called to order to being yelled at to bring the food to them if I wanted a refund to the dirty kitchen, it was awful. This should really be a 0 not a 1 star. I've ordered here 2 times before and it was average Chinese food. Nothing special, but decent for the options in the area so I ordered again...
Ordering: It was a busy night, I get it, no one wants to go out. But I was rushed off the phone and was told at least 45 minutes for delivery. Ok, I can wait, but I was concerned about if my order was right because when it read back she missed a few things. I reminded her and she hung up quickly.
Delivery: The delivery person arrived within 20-25 minutes and its a 7-10 minute drive. So I was surprised it was made so fast, but happy to eat sooner.
The Food: After taking all of the food out I first notice how the scallion pancakes were deep fried, grease all over the box that melted the styrofoam, and hard as a rock. They were flaking off as I tried to break one apart to see if it was salvageable. I've only had soft scallion pancakes not deep fried, but yes they were little greasy. The chicken and garlic AND the eggplant in garlic sauce had so many chunks of thick corn starch in them. It was nothing like I've ever seen before. It was a thick gel, not a sauce. The vegetables in the chicken dish and eggplant were not cooked and raw. Neither dish had extra spice as we had reminded them on the phone, but this was the least of my concerns. The egg drop soup was gel, like thick enough that it stood up on my plate. Its soup, that shouldn't happen. Yes, this type of soup is thick, but trust me not like this. It was clear they rushed to make the order to get it out quickly and never really took the time to make it. So I debated on what to do and decided it was worth calling them...
Customer Service...lack there of: I called to talk with them about the food concerns and explain that I've ordered with them before but this has never happened. The woman demanded my address, questioned why I was eating the food now and not 5 minutes sooner, and started yelling in the background to someone else. As she yelled, I wanted her to know what was wrong with the food...she never asked. I told her everything was in a very thick gel, not a sauce and I was getting chunks of it in everything we ordered expect the deep fried scallion pancakes. She yelled again and kept saying "corn starch" to someone else, which I never even mentioned because I didn't know that was what those chunks were. Someone else named "Anna" grabbed the phone and started yelling at me. I told her my concerns and she just kept screaming at me and the people in the background in Chinese. She kept asking me over and over if I ate the food, I said no, we tried it and it wasn't good. She wouldn't refund my credit card (which I paid over the phone) told me to bring the food there. I said I didn't want to go out which is why I ordered delivery. Again I said I have the food, we didn't eat it. She hung up on me.
Went to Hunan Wok: At this point it was principle and really not ok that I was being treated like this for food that was not as it should have been. I bring in the food as demanded, and the woman "Vivianne" takes each item out. She opens them one by one. I'm told we have to use corn starch, I understand that but how much was actually used?? She debates with me the consistency, sauce, and deep fried cooking method for their scallion pancakes. She took a fork and poked EVERYTHING I had. I could not believe it, I've never seen anyone do anything like that. Back and forth she wanted to defend the gel sauce, the temperature of the food, etc. I again said, you made me bring this back to you for a refund. She went on and on. Finally, after about 10 requests I got my refund. She saved the food, I'm pretty sure for someone else to receive.
The Kitchen: As I'm in there, I see unsanitary conditions, buckets under equipment draining something maroon WHILE people are cooking food! There were 4 people in the kitchen, dirty aprons and others that were not properly dressed to be cooking or handling food. Through this, they are eating pizza in the kitchen again while making peoples food!
I've NEVER seen anything like this, been treated this way when having a concern with food, or had to bring the food back to prove I didn't eat it. If you made it this far in my review, I hope you believe when I say, find another place to order from! I am going back to Chengdu 46 even if its pick up only. What a night!!!! read more