This ice cream is pricey but worth it. Go try Elvis's fat years!! Omgeeeeeee I'm telling you it's the bomb! Almost indescribable..some kind of roasted banana (no chunks) with bacon brittle..drop the mic! I also love finding the perfect vanilla ice cream and they have one that is one of my top three! Oh and don't forget Secret Breakfast it's amazing just go try it. They literally serve you on silver spoons! You can taste every single flavor on a silver spoon...such a nice touch! Oh and grab a scoop loyalty card, get it stamped until you get a free one! The only thing I would suggest is, place more comfortable tables and chairs. There was only one table with 2 chairs. I know it's Winter but go grab a scoop then you will buy a pint! I have been to 2 of their locations (Emeryville lots of seating inside) I don't know how they do it but they have the nicest, most patient employees! You will want to try every flavor, just to be sure! read more

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got three pints malted chocolate strawberry dark choc chip and peanut butter something all three were completely icey like they were frostbitten or had partially melted and were refrozen inedible and pricey at that read more

Welcome to the park Humphrey Slocombe! You've come a long way since I first discovered you in the heart of the Mission! This location is perfectly situated near Roam and Slice making it a perfect treat after both. They also feature a couple special flavors I haven't seen at other locations (hello, rosé all day) in addition to my regular faves of Vietnamese coffee and matcha doodle. This location itself is not very large but it is brightly lit and has a large plaza outside to sit and enjoy your treats! Can't wait to continue to sponsor this great creamery! read more

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Taking over the old ice cream place is this new ice cream place. Maybe not so new since Humphrey Slocombe is a chain. First things first. Be prepared to wait. Got here at 5:30pm and there was a line out the door! Higher prices than the other location at almost $6 a scoop. 3 stars because they didn't know their flavors and only gave one sample per person. My friend really wanted to buy the Secret Breakfast cake but the lady couldn't tell us what flavors other than secret breakfast were in it. Like she didn't know the flavor of the cake or whether or not there was another flavor on top. My friend ended up getting the Harlequin Cake which was chocolate malt and strawberry ice cream for almost $60. We both felt it was overpriced. read more

Humphry Slocombe - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

I have always wanted to try out this ice cream shop whenever I stop by Roam, but usually it's closed or there aren't flavors I am interested in. Today, they were open and they had Rose and Fennel. Sounded like it could work - I like florals, herbs, and unique combinations. The worker was nice and got my order quickly. The flavor was partially accurate: I could taste SWEET and fennel. The rose flavor was overwhelmed by the sugar and the fennel. I did not even know it was possible for ice-cream to be too sweet - I thought gelato was supposed to have a higher sugar content and I think gelato is fine sweet-wise. Let's end with the classic example of Diminishing Returns in high school economics: my diminishing return started at time = 0. Now that I think about it, I think this was one of my worst, if not the worst, ice cream experiences in my 30+ years on earth, beating out melted, warm, orange cream ice cream. I'm going to say, give this place a shot and try out the rose and fennel flavor so I can have someone to commiserate with. read more

Yum, ice cream! Interesting ice cream flavors and an encouragement to try as many as you like! :) I definitely tried quite a few before I could decide on which ones I wanted, since they sounded so good. I ended up with their classic of secret breakfast, and one of their collabs with Fieldwork called blackberry parfait! They were both great. The secret breakfast was sweet and creamy, and the blackberry parfait was a bit tart and a little beer-y! I loved the flavor. I also liked their vietnamese coffee and tahitian vanilla from a previous visit. The coffee is not as sweet, and the vanilla is a classic ice cream flavor (can't go wrong!). The customer service is great, really friendly and chatty. They were sweet and let me pick 2 flavors for my single scoop size. Sick!! I have noticed though that sometimes the ice cream is a bit more grainy and icy (unpleasant), while other times it's much more creamy and smooth. I hope that the ice cream quality becomes more consistent. The area is very chill and comfortable, lots of space to sit outside! read more

Humphry Slocombe - fieldwork blackberry parfait, secret breakfast (single scoop of 2 flavors) - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

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Dropping off my kids friend at Bay Meadows and saw an open parking spot - decided to park and get the boys ice cream - there wasn't a line as it was a weekday at 3:30pm which was nice - specific flavors are unnecessary becasue any that we've tried have all been great, even the vanilla, which my son often gets. The scoops are a good size and the ice cream tastes fresh, no freezer flavor, so the turnaround on the ice cream must be pretty good - either they dump it or sell it all - at these prices it is a relief - not cheap but worth every penny for unusual flavors and good quality - almost makes us not miss Tin Pot that was here before. Sorry that no one could wait for a pic before taking a bite - but yeah, it is that yummy! read more

Humphry Slocombe - two hands holding two cups of ice cream - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

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Updating this review to 3 scoops based on their customer service reaching out to make things right. Like I said, the ice cream is still top notch read more

I got the lavender cheese ice cream and it was so good. The service is fast and easy.

Came with a decently sized group when we came in, the worker hid in the back while we all waited in the lobby. When he came out he clearly had an attitude, did not greet us at all and gave us barely anything in our samples. When we decided not to tip because there was no exemplary service to tip, he turned around and said "Really? No tip? Not even a buck?" To which one of the people in my group replied by saying "No, because you have an attitude problem," in which the worker just went back to the back to hide. Extremely unprofessional behavior. read more

Order: * Bourbon Coke Float * Fudge Brownie Delight * Secret S'More * Hot Fudge Sundae * Secret Breakfast * Tahitian Vanilla * Black Sesame Pros: * Friendly employees and creative menu * Bourbon float gives you just enough bourbon flavor to remind you of it * Secret Breakfast is a chunky textural joy akin to crushed cereal and oats that have soaked up some ice cream * Black Sesame actually has legit black sesame flavor * Glenlivet ice cream on the menu Cons: * Half the brownie was too hard to break with the spoon. * The toasted marshmallow topping was pretty thin, almost paper thin. I was expecting to cut through it to get that textural addition. * Whipped cream tasted like store bought and thin. Fresh whipped cream would be immeasurably better and not that difficult to make and keep. Comments: * I will be back for the unique, yet tasty flavors and friendly service. read more

Nice location, although parking can be a little difficult. The wet stormy weather put a little damper on the Grand Opening, so the line was short while I was there. Good variety of flavors and plenty of employees to keep the line moving. read more

Probably would like it but this location is almost never open. I've walked by this spot 5 times now on different days and different times, only open once. Meanwhile the Redwood City location is always open during business hours read more

Humphry Slocombe - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

First time at this new location with my 6 year old daughter. There were not many typical flavors to choose from that kids would be familiar with or like- basically just Tahitian Vanilla and Strawberry something, which the employee said "basically tastes like strawberry cheesecake." We both got the Tahitian Vanilla which was delicious, but they did have a promotional sign posted by the ice cream that bothered me. It said "Make it gay sundae" with pink fluff and fruit loops. How is that gay? Do the FRUIT loops make it gay? Didn't sit right with me. Even if they're trying to use gay in the happy term, they knew what they were doing when they made that sign. 3 stars for the good ice cream. read more

Humphry Slocombe - Tahitian Vanilla flavor - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

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I used to love them when they were located in SF but the quality has really gone down. The ice cream was very icy and didn't have much flavor. Our trip to Baskin Robins last week was much more enjoyable. read more

Found out about this place through a friend. They said they swung by with their family over an hour before closing ... and the doors were shut. Just popped by with my kids around 4pm and they're closed lol Waited about 20 minutes & they finally emerged to let us in along with the other folks who waited. Only one person working, super rude & uninterested. Bummer read more

Humphry Slocombe - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

I'm torn. They're good but they're just so expensive. $9.50 for a dinky float? I get that you give me the bottle of coke with it but can I just get an option that doesn't do that for a cheaper price? Or list your prices outside on your board? It feels sneaky otherwise. Thanksssss. read more

Humphry Slocombe - $9.50 for this dinky float. Yeah it was good but can we talk about how ridiculous that is???? - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Went to off the grid and had a scoop of peanut butter and a scoop of strawberry for dessert, they were yummy!!! Sometimes we just gotta enjoy the little things in life, such as a simple scoop of ice cream read more

First time coming here and trying this brand of ice cream . It's hella delicious ! I got the cream berry ice cream. I wish that the employees did not assume I wanted the regular scoop and I wished they asked what size I wanted. I came here with my father and he has the same concern. But overall it's a nice place; the ambiance was quiet (we were here 4pm on a Tuesday) and a good square feet of space. Looking forward to coming back :) read more

Ice cream is good, but this location is plagued by a guy who acts real stuck up and frankly has 0 customer service. Which is a wild choice for a place charging $6.25 for a scoop. I get it can be hard to find people when you likely don't pay much, but my word. Hire anyone else. read more

Humphry Slocombe - Front of store. - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

We love going to this location as it's not usually crowded. They have a variety of unique flavors and offer free taste! Our go-to is vietnamese coffee, hongkong milk tea or the seasonal Christmas story. read more

Humphry Slocombe - Christmas Xmas Story (seasonal) and Vietnamese Coffee Ice Cream - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

We where excited to see a H.S in our neighborhood . It's really good tasting ice cream. Unfortunately the customer service is absolutely horrible . The gentleman who was working last night on 27th April was not welcoming at all and very rude ! He seemed annoyed that my five-year-old wanted to sample a couple flavors. My son is five and picks ice cream based on colors he likes then realizes the flavor he chose is gross. The employee was also annoyed that I asked for clarification on what was in the flavors such as "pink Jesus". It was not a good first experience and will probably be our last at this location. read more

Great new location with tons of parking! Looking forward to stopping by here during summertime. read more

Humphry Slocombe - Secret Breakfast Sundae - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Delicious ice cream with well thought flavors! So excited to see them expand down the peninsula! I got the Vietnamese Coffee today, but Secret Breakfast is another fav and a classic of theirs! I am gluten free and was happy to see they have gluten free cones available! read more

Humphry Slocombe - Vietnamese Coffee! - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Ice cream was good, people were friendly, but I didn't appreciate the day-old stale waffle cone.

Best ice cream ever!!! I really love all the flavors, especially secret breakfast and brown sugar! read more

Humphry Slocombe - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Yummy ice cream and awesome staff! Definitely must try people: Secret Breakfast and Vietnamese Coffee!!! My mouth is watery as I am typing this. read more

A group of us went this weekend with our kids/families. We were excited to try the ice cream! Sadly, I believe the employee - (says he's the store manager) working this shift was under the influence of alcohol or drugs. It was a very uncomfortable experience. My friend placed her order and I ended up not ordering anything, but the male employee insisted that I pick a scoop of ice cream. I honestly didn't want anything but he insisted.... When it came time to pay - we waited for the tip screen to pop up, but nothing. He then said, "wow I gave three scoops of ice cream for the price of one and no tip?!" I was taken back - because we were waiting for the tip screen and it never popped up... but also his comment about tipping was so bold. We tried explain but due to the erratic behavior we left. If your wondering what I mean by erratic - imagine a overly drunk person trying to put a sentence together trying hold their eyes open but also ranting random stuff. When we made it outside and put our babies in the strollers - he came out and again yelled from the door, "wow, I gave you free ice cream and no tip??" I tried to get some cash from my wallet and take it to him - but as I approached - he ran into the store, shut the door and began recording. It was clear he was on something at this point. The other employee apologized on his behalf from inside the store. It was weird. Bizarre. Not worth another trip with the family. read more

Came in with the family was super excited to try Humphry Slocombe for the first time. Had a great experience the guy working was very informative on the different flavors they offer and was happy to let us try some samples. The location is nice and cozy. Will definitely come back for more secret breakfast! read more

Secret breakfast sundae was good but expensive for $9, you can also get the same thing for cheaper if you just order a single scoop of secret breakfast with bourbon caramel and cornflake topping! read more

Humphry Slocombe - Secret breakfast sundae - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Really disappointing, especially for the price. We ordered malted chocolate, and the texture was like shave ice. We asked for a new scoop (which we got -- good service, hence the two stars), and the new scoop came from a whole new carton -- and *still* had terrible texture. Compared to Tin Pot, which used to be here, this is a huge step down. Save your money and go elsewhere. read more

Seems like this place is always closed. We've gone there multiple times at least an hour before closing and the doors were locked with no sign saying otherwise. read more

There's a lot of ice cream choices in the peninsula so this is way over priced for the limited flavors and size.

Best ice cream every...and if anyone knows me, I really picky about quality...this ice cream will blow you away...the taste is so specific and the richness is unbelievable...also amazing scrumptious flavors..so fun and tasty. read more

Their ice cream is great but this location always seems to be closed for no reason when I visit. The yelp location hours say they are open but when I get there they are closed with no sign or explanation, very strange. read more

Walked up at 7:30PM on a Sunday and door was locked with a "will return at 1:30PM" sign on the door. Hours say open until 10. Terrible when drove 15 minutes to get ice cream on a warm summer day read more

i love it here! consistently unique and wonderful flavors of ice cream that change pretty frequently making it fun to come back time and time again. although, the thing that really makes this store stand out is the service. every time i come in everyone is so friendly and helpful (giving me multiple samples without judgment). would give it ten stars if i could!! read more