Coming here after dinner for a sweet treat for the toddlers left me questioning if we should've just went somewhere else. Usually our go to spot for no frills ice cream for the kids. Asked for a kid scoop with rainbow sprinkles, and an extra cup and spoon. Got charged for a single scoop and rainbow sprinkles were $1.89 and the extra cup and spoon was another extra $.29 total came out to just over $8. Probably could've just went to Walgreens down the block and gotten a pint of ice cream and headed home or maybe I'll have to keep a jar of sprinkles in my purse to shave a little of the cost down! I wouldn't be as annoyed if the service was better, but it just seemed really rushed and that's probably why he got my order incorrect. read more

Not sure why the rating is so low for this Baskin-Robbins. I had a pretty good experience that took place on a weeknight after dinner. The person who helped me was friendly, the scoop of ice cream was a fair portion. One of my favorite flavors, Gold Medal Ribbon, tasted as expected (I get this flavor at most Baskin-Robbins). Tables were clean, everything was great, what more can I expect?! #10/2025 read more

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Horrible customer service I was waiting in line for a free ice cream and when I got to the cashier the cashier who was wearing glasses and is old gave me a lot of attitude to me and my 5 year old brother. He was rude telling me to wait multiple times in a harsh tone and getting impatient. He also got our order wrong and was treating other customers I saw with attitude and being loud. read more

Some Flavors are okay but some are trash, i bought an ice cream cake that was just a big chunk of ice cream nothing else, the service is normal they ask what Flavor of ice cream you want then scoop it out for you, and the ambiance is kinda mid, it's a small room, half of the room is where the employee takes your order and the rest is just a sitting area. read more

PLEASE PLEASE UPDATE YOUR HOURS...:.. We drove 45 mins for a late night haul and online it says 10p (close). We arrived at 10p and they are closed. read more

I would give a zero, if I could but, they are not honoring my 50% coupon for a free frozen beverage. The guy scannned my code 3 - 4 times and it is not registering. The offer ia still good until 8/31/25. Better fix this code thing...SMH read more

The ice cream was yummy and so good on a hot day! The staff were very polite, welcomed us in, and when we couldn't decide, let us sample a couple of flavors. This is our favorite stop for a quick treat! read more

Sadly, the ice cream was not good. We were looking for a little, flavorful pick me up and this was the equivalent of a dive. Not clean, only two tables. Maybe their business was not selling ice cream. It certainly didn't taste like it. We didn't stay to eat it and threw most of it away. read more

Baskin Robbins honestly has become a staple if you want very convenient and tasty ice cream. Although they don't have some of the exotic flavors like other locations, every Baskin Robbins that I have ever been to has always stayed true to what they are. This particular location is a bit smaller than most and it's because it's located in the downtown area of San Mateo. But it can holds probably 10 people 12 max comfortably and they do have an assortment of flavors that everyone will enjoy. I came here after an event with some friends and I was able to buy a ton of ice cream for kids and adults and only cost me 20 bucks. Not bad for an evening of ice cream and walking around in a social gathering. The staff here was pretty chill and ultimately very friendly and although I wish I could've gotten their nails to give them a special shout out I do want to say I appreciate your hard work and the fact that they were able to take care of me and my friends. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

I've always had great service at this BR location. Staff have always been friendly. They make great recommendations especially, when I try new flavors to add to my BR favorites. One of my all time favorite is their "Pralines N Cream." So good, and so buttery. Their mint chocolate chip is another favorite. Very refreshing. If you are ever in the downtown San Mateo area, come here after dinner to indulge yourself with their Baskin Robbins "31 flavors." The best part, this BR is centrally located near all the great restaurants including Japanese, and a Steakhouse. Cheers! read more

Baskin-Robbins - A Quart of "Pralines N Cream" before heading home. Because life is too short not to. :p - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Always a quick option. Im always sad they very rarely have anything in a banana flavor. Parking can be difficult.

We ordered a small 9" cake from the San Mateo location. The cake turned out just as we asked and was very delicious. I dropped one star because of the lack of communication. I called this location multiple times and nobody answered. I finally went in to talk about my cake options and ordered online. I called again to see if the cake was ready and no answer. Once I picked up the cake I wasn't given any instructions on how long to leave it out before cutting. I called again, no answer. I called 2 other locations and got 2 different opinions on how long to leave out the cake. Turns out the instructions were of no help. Great cake. Strange experience. read more

Costumer service was great and fast. No line. Located in Downtown San Mateo. Ice cream is good. read more

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Anyone who says Baskin Robbins is less than 5 star ice cream is a liar and cheat! The ice cream is always true to their roots and the customer service was friendly and attentive. Lars and James were great to work with, a great duo and a hoot to boot. Find a parking space and saddle up to 31 delicious flavors! read more

Very sweet I cram and the place is clean.Rudy very nice guy I makes dirty on the table him say him will clean for it don't worry.we will be back. Thank read more

I checked time on Yelp, close at 10pm, but when we got there before 9pm and standing outside until someone comes out. Staff told us it's close at 9:02pm. We didn't get to go in, even we were in line before 9 :( read more

Always under staffed on usual busy days. E.g. warm holiday afternoon just 1 single person worked in the store. End result is long wait time. Really need to look else where for ice-cream if it's nice weather weekend or holiday. read more

This Baskin-Robbins is on par with any other standard Baskin-Robbins. The location is pretty small but offers all of the flavors offered at other locations. I ordered a scoop of their cookie dough ice cream which is fine enough - your basic vanilla ice cream dotted with a sufficient number of processed cookie dough bites. There is no discernible difference between what I got and the Baskin-Robbins-Robbins pint you can buy in stores. The location of the store is nice as it's situated near other desert places (boba, shaved ice, smoothies, fruit dishes, etc.) so you can satisfy the tastes of everyone in your party. read more

Useless workers. Tall young boy slamming an ice cream cup he's preparing. No hello, no hi. Then a young Asian girl comes out from the back. The same attitude. No, can I help you. (Mind you, I was there alone with just 1 customer sitting down) The two most miserable looking teens working at an ice cream shop. Now I see why your yelp review is horrible. read more

This store is my favorite ice cream place to go. The owner and stuff are very friendly. I took my kids to here every weekend My favorite is fresh baked waffle. They are sooo good read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Not sure why this place has such a low rating. I have always had good experiences either with the kids working there and with the ice cream itself. It's a very tasty ice cream! lots of flavors, all creamy, soft and fluffy. I liked the fact that you really taste what you are actually having, each flavor has an absolutely distinctive and unique taste, and you don't taste just the sugar (like often happens). Prices are a bit higher than expected, but you have to consider the quality and the location (downtown San Mateo). read more

Little boy (literally, he doesn't look like he could even work) came up to the register and asked what we wanted. Friend and I said, "Eight gift cards." He turns and looks at the girl. She's washing the ice cream bins, but doesn't stop or turn and continues to ask the guy how many are there eying the gift card display holder. He seems clueless and says, "Looks like there's two." But he doesn't even check... The girl had to stop what she was doing wipe her hands on her apron and check the gift card display holder herself. She says out loud, "There's four, we need four more." She leaves the floor and the little boy continues to stand and do absolutely nothing... I started to even see customers come in. Friend and I talk amongst ourselves because the girl is trying to ring up the gift cards, but still doesn't acknowledge us. Finally, she finishes and says, "It's going to be $40." I interrupt to ask, "Can you print out gift receipts or something?" (Place seems kind of shady already) Girl replies, "No, we can't." Friend pays with her credit card. The girl asks my friend to sign and explains the gift card numbers and reference to the receipt. This was the part where I thought she was thoughtful and generous. She says, "Let me check if we have gift card envelopes." I swear she left for one minute, came back, and said, "No, sorry we don't." Hahaha! Thank goodness we only stopped by for gift cards! .. Imagine if we ate there... read more

Low ratings? Rude service. There were two girls working and they barely acknowledged us until we called them over. Eventually one of them asked what we wanted and we got a couple of samples and she not seem happy at all to give us samples. We finalyl decided on 1 scoop of birthday cake and she unhappily scooped some in a cone and when we asked for a cup to put it in as well, she charged us 15 cents without even letting us know! First of all, it's only 10 cents for a bag and you're suppose to let the customer know that there is a charge. I know 15 cents is not much, but I didn't appreciate the added price on top of an already overpriced scoop. The ice cream was good, but I would never come back because it seems like they hate ther jobs and it totally kills your ice cream eating vibe. You would think you would be greeted with happy employees since they work with ice cream, but they are very ignorant of their customers and rude. No thanks... read more

Baskin-Robbins - Birthday cake - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

I don't usually review the chain stores, but I had to stop in here when the ice cream at the Clear optometry was closed on Monday. I was really surprised on how pricy Baskin Robbins has gotten. I don't know if that's to keep up the costs of a slowly waning franchise, but when you can get organic bi-rite icecream with unique flavors in the city for cheaper, something must be amiss. I don't have high expectations for this tiny place, but its a little pricy for the neon-flavors frozen desserts they serve up read more

Baskin-Robbins - empty cone - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

Ordered 2 custom ice cream cakes for my son's birthday party. One Mario race car cake and another Warriors basketball cake. The Warriors cake was supposed to be an edible photo print, but they were not able to print it. The manager called and explained it to me, but said they could decorate it with frosting instead. It turned out so beautiful! Even better than the photo cake. I wish I had a good photo to share, but we cut and ate it too quickly. It was also easy to order, pick up and super delicious! I think the cakes also provide a lot more servings than what is listed. read more

We went last night around 9 pm. There was only two workers on a Saturday night. We ordered four of their one scoop waffle cones. Their mint ice cream was good, but their snickerdoodle ice cream was very bland and didn't have like... any snickerdoodle taste at all. Kinda just like a chocolate ice cream. Their waffle cones were very stale, and they didn't have any waffle cups. It seems like they make their cones in the morning or afternoon HOURS before they are serving them. And not to mention, just an hour after eating, my boyfriend threw up, and the rest of us had diarrhea (we are still having upset stomachs ever since last night). I would not come here again. read more

Dropped in here on Sunday night while visiting San Mateo. Hadn't been in a Baskin-Robbins in many years, but I've always preferred their ice cream to cold Stone, which I find rather oily. They were somehow out of both Oreo cookie ice cream and hot fudge sauce, so whoever is ordering their supplies needs to up their game. But the outgoing employee Teresa was so upbeat and friendly that I decided to stay and have a three scoop sundae with caramel sauce. It was delicious, and her banter was a lot of fun. With 30 wonderful flavors I look forward to my next visit to try out a few more! read more

Yay, there is a Baskin Robbin in downtown San Mateo. This location is really small, and it is located right next to Togo's. I know you can really miss it, if you are not looking..lol. I came here the other day with my boyfriend for some ice cream. The service here is great. We got decent size scoops of ice cream for our sundaes. My favorite flavors are: -World Class Chocolate -Oreos Cookies -Mint Chocolate Chip -Chocolate & Peanut Butter -jamoica almond fudge read more

Oh I had to sin while I was downtown before I got to go home. I jumped inside the store to purchase a pre packed tub of Rocky Road ice cream with a side of hot fudge. My boyfriend was trying to stop me, because sometimes I get tummy aches from too much chocolate, but I couldn't help myself. The girl was pretty nice. My minus one star is the fact that this place is super small inside. Bummer if you need a place to sit. read more

Small store with a few tables and located right downtown in San Mateo. Have dinner at any of the great places downtown and then have something sweet at Baskin Robbins. Lots of ice cream and sherbet selections. read more

Baskin-Robbins - Birthday cone. - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

OH yeah this place is great. I love the black walnut .flavor I got pretty full and the place is very clean. Service is very good. read more

A Baskin Robbins ice cream shop that sells Baskin Robbins branded ice cream. Not much different at this location except for tiny seats and the fact that it doesn't participate in $1 scoop Tuesdays. Parking is tough if you're just coming here for the ice cream but it is in walk able distance to all the downtown San Mateo restaurants so it is available for dessert. read more

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance ... unfortunately the customer service experience was very poor. I waited in line for 5 mins literally without any greeting or acknowledgement. No friendly smile , no eye contact! Not even an Hello! Would not recommend this place nor will go back, unless they improve their customer service. Very sad because i would think working in an ice cram place would be a happy place. read more

Great service. The neopolitan ice cream was good. Very fast with taking my order and making my ice cream.

Average shop, nothing noteworthy aside from the fact that it's a Baskin Robin's. We just came it to grab some ice cream quickly, and decided not to stay as the place is small. It took about a minute for the teller to come and greet us, she seemed a bit distracted, maybe because during the lunchtime we were there the place was entirely empty. Nothing extraordinary about the food, the chocolate ice cream was nice and sweet, but nothing more. Would come here again if we had a craving for ice cream in the area. We only went here because the person I was with wanted ice cream and not frozen yoghurt, as there is another place that we saw on our way there that Yelp had higher reviews for. Fortunately the ice cream comes in a bowl or a cone, otherwise we would be more obliged to consume our frozen confections in the rather dull dining area. read more

I came to this establishment and I came to the restaurant at 9:55. I was then greeted by a rude employee who had brown hair and she told us that they were closed already. It was 5 minutes til closing and she immediately said "we're closed." All I wanted was a scoop of ice cream and that's how I was greeted! Never coming back AGAIN!!!! read more

Terrible experience. Took one sip of the milkshake and it tasted absolutely disgusting. Tried to exchange it because I had only taken a sip and the manager was so dismissive and rude. I'd rather go to a family owned ice cream shop and support them than Baskin-Robbins Robbins. Haven't been since that incident. read more

I stopped by here tonight after having read all the terrible reviews about customer service a week or two ago, thinking "it really can't be that bad". Actually, it was that bad. They have a knack for making you feel really uncomfortable. If you want to try more than 2 ice creams or look around don't even bother, as 90% of the dialogue is "so what do you want". read more

Great place with cool staff and tasty ice cream Just take a seat during hot day and enjoy read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Mateo, California

This place is really small. I didn't like how we couldn't sit around in a group to eat our ice cream. Most of our friends had to stand against the counter while some of us sat and chatted. It was tooo cold to stand out side, so our only option was to squeeze into the shop. The service was fairly quick. We ordered paid and ate our goods in about 20 minutes. read more