I always like Philz coffee, so whenever I pass by Philz, I would usually get one. I come to Hillsdale mall pretty often and would always get a coffee from Philz. My go to is always and iced philtered soul, medium sweet and creamy. Recently, Philz has an app, and can now earn points whenever you order drinks, so now I'm going to Philz more often. The servers here are nice, they made my drink pretty quickly. The server also let me try my drink to see if I wanted to make any changes to it. Inside, the cafe, there's tables and chairs available to seat and chill, however the seats are very limited. But overall, great place to stop by to grab a cup of coffee before mall shopping. read more

Philz Coffee - Philtered Soul Cold Brew (32 Oz) - Coffee & Tea Near Me - San Mateo, California

Either Philz has downhill or my tastebuds have significantly matured. The coffee here is so watered down, it's not even worth it $6-7. We also tried a hot chocolate, and although it was hot, it certainly didn't taste like chocolate. If anything, it was reminiscent of hot cocoa mix made with water. It was so thin, I genuinely doubt it was made with milk. Would never return to this location or Philz in general actually. Sadly, Starbucks is better in every aspect and has never messed up a hot chocolate for me. read more

Took them 15 minutes to fulfill my order of two coffees. There were 4 baristas. Not coming back.

rude staff. two young women working at the time and my drink was made by Katrina at 5:45 pm on 5/7/26. it was my partner and I's first time trying Philz coffee, we like the coffee, just not the attitude of the staff. read more

For this location, it is a hit and miss. I always order Mint Mojito and sometimes is good and sometimes it is not but it is convenience as it is at the mall. I always order via their app and somehow I am not notified when the coffee is ready. Usually in the app it will inform when the order is ready. Just last Saturday, I ordered mint mojito, when I checked my app , it doesn't show that my coffee is ready by when I walk-in to the store, my coffee is there. read more

Philz Coffee - Coffee and croissants - Coffee & Tea Near Me - San Mateo, California

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My go-to Philz! It's located in Hillsdale Mall with a convenient parking lot right in front. I love this location because the baristas are always so friendly and welcoming. So far, all my drinks have been perfectly sweetened. I've tried the Mint Mojito, Tiramisu, and Honey Haze. read more

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Yummy coffee in a beautiful area! My sister in law pointed us in this direction after a long morning with the kiddos. I had never had Philz before so was excited. There were a few people ahead of us in line so I had time to look through all the delectable menu items. I ended up getting an almond milk vanilla latte that was out of this world amazing. Granted it took about 10 minutes for them to get it out to me - it was well worth the wait! It is comparable in price to Starbucks but honestly so much better. It had plants in the windows, all the baristas were very friendly, and it felt like a small homegrown neighborhood coffee shop. Looking forward to my next brew with them! read more

Philz Coffee - Coffee & Tea Near Me - San Mateo, California

I like dark roast coffee. While I usually patronize the big chain coffee stores, I decided to grab a cup at Philz Coffee in Hillsdale Mall late yesterday morning. I did so on the recommendation of my adult son who raves about Philz' coffee. There were only 4-5 customers in the store when I arrived. My timing was good. I approached the order counter and asked for a large "Ecstatic" dark roast. When asked if I would like cream or sugar, I replied, "Let's go John Wayne." The barista nodded and smiled. I also ordered a salted chocolate chip cookie. I appreciated the efficient way orders are processed by Philz' staff. There were 3-4 online orders queued up further down the counter, but the staff did not seem to prioritize online orders over in-store purchases. As soon as I paid, a staffer started preparing my coffee... Philz' drinks are made to order. Thus far, I was impressed. When my name was called, I picked up my Ecstatic and cookie. I sat down to find out if the coffee was as good as my son says it is. Short answer... 'tis. The Ecstatic features flavorings that include butterscotch, dark chocolate, and citrus. None of these were overpowering, they just blended to create a good cup of rich, dark roasted coffee. Of course, my drink paired well with the chocolate chip cookie. Maybe I should have ordered two cookies. I settled in to check my phone and within a few minutes, there were a half dozen customers lined up to order their favorite drinks. Even though Philz Coffee is located in the Hillsdale Mall interior (next to the Apple Store), it appears to be a popular place to pick up a coffee on the run or to enjoy with a friend or two inside Philz if it's chilly or outside if it's sunny. As I was leaving, I heard someone say, "Thanks. Good-bye!" behind me. I turned and looked back at the counter. The barista was thanking me for stopping at Philz. Genuinely friendly. If you're driving on El Camino Real anywhere near Hillsdale Mall, it's totally worth the effort to swing by Philz for a cup of coffee. read more

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I normally would not give a Philz location 3 stars. It's more like 3.5 stars because I occasionally experience a stomach ache after one of their cups of coffee(usually Mint Mojito), but this location's consistency and quality is even slightly below the many other Bay Area locations I've been to multiple times. Let me explain, either the Mint Mojito has been watered down here or is almost just bland. More importantly, I usually go with their 2% milk and my stomach aches are a 50/50 occurrence, even after I have given them multiple tries over multiple years to the point where If I can, I avoid this location. Do they leave their milk out longer than they should? Is the temperature of their milk not consistently kept? Why then still 3 stars? On occasion they have gotten it right. It's really a hit or miss for me unfortunately. The staff is friendly though. I just wonder if their quality control could use some updating and staff training. read more

Convenient place to grab an after-lunch caffeine pick me up. I order ahead using the mobile app and my drinks are waiting for me about 5-10 minutes later. The drinks are always made consistently and taste exactly as expected. The inside is not that big - if you don't order ahead, then you'll be in a line that is right by some tables where people are seated. During my last visit here, I had gotten a small ecstatic and a medium mint mojito. The barista accidentally switched the sizes of the drinks around so I got a small mint mojito and a medium ecstatic. After realizing the mistake, she quickly changed my small mint mojito into a medium and I essentially got an upgraded ecstatic iced coffee for free. Score! read more

Good fresh of no frills hot coffee. When we go we usually just order the regular coffee without the frills. Tastes good with sugar without any other distractions. If you're looking for just plain coffee with a few variety of blends, this is the place. read more

By far the worst coffee I've ever had better off getting Starbucks or drinking instant. They made one cup of coffee and swore they should open a coffee shop. Hot coffee does not go over ice. That makes no sense! read more

Located in the outside plaza area of Hillsdale mall by Pinstripes and the Apple Store. Easy to get to if you park at the northern parking garage, upstairs always has plenty of spots. Parking is free. Service at this location is a bit slow so I recommend you order on the Philz app and shop around while you wait. The Mint Mojito is solid and they don't skimp on the mint leaves in the drink. Though I wish they'd add more ice to the cold drinks as it gets lukewarm quite fast read more

Philz Coffee - Medium Mint Mojito - Coffee & Tea Near Me - San Mateo, California

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Service was slow and not good. Only one of the drinks was drinkable, the other two were water. I echo some of these other reviews regarding the bad service. The cashiers are just disorganized. We happen to be in the area. And wanted a nice cool drink. While waiting in line I noticed all the seats looked dirty. It really needs some attention. Private lot in mall read more

Philz Coffee - Coffee & Tea Near Me - San Mateo, California

I never have a bad experience with a Philz Coffee. I love coming to this location at the mall because it's a great place to walk around with your coffee. I always find the service to be good and the ambiance is the usual for a Philz location. I don't really know why people have given so many bad reviews, but I always love Philz. They are consistent and it's delicious coffee! read more

I hate to say it, but the drinks continue to be inconsistent at this location. Today (quiet Friday morning around 10:30 AM) I ordered two same coffees via the app. Both were Philharmonic, but with different settings... 1 small, sweet sugar and creamy cream 1 medium, medium sugar and medium creamy I taste tested both and the small was not very sweet whereas the medium was super sweet. It was almost like they switched the orders. The app said one barista was prepping both drinks, but when I arrived two baristas were asking for feedback. So maybe the drinks were off because two different people made them? If so, that shows further how inconsistent their preparations are. I mentioned how the medium drink tasted sweeter than the small order. The second barista offered to sweeten the small drink. They said they added sugar to the drink and asked me to try again -- I tasted it and it made no difference; probably because the sugar sank to the bottom (confirmed once we finished the drink). Drinks were still good, but not what we were going for. The small was for me and the medium was for my partner, so we ended up swapping drinks, but the cup size difference was not in our original plans. read more

I am a huge Philz girl. As a native Bay Area girl I take pride and how many Philz coffees I visited including the original in San Francisco. This Philz is nice. It's more modern. There isn't a ton of seating, but the staff are really awesome. I think this one can take a little longer because of the amount of mobile orders, but the coffee is fantastic. Huge shout out to Julia. I wanted my coffee hot but I made it iced. She remade my drink... and she let me keep the extra one!!! Thank you for being so kind and letting me keep the extra drink. I love this location! read more

I love ordering the Mint Mojito at Philz, but sadly this location serves the most watered down Iced Mint Mojito I have ever had. Absolute worst. Tasted like having water with foam. Couldn't even taste the mint flavor at all and it wasn't even creamy. Will not be coming back to this location again. read more

Um.... so tl;dr: RUDE service, inefficient, and just OK Philz drinks. I read the reviews while waiting in line and saw "rude service" and "poorly made Philz drinks" so I was hesitant to order anything. I decided to stay since I was already in line and wanted the Iced Coffee Rosé. No one greets you when you walk in, and they aren't friendly as a group of staff. You're busy, there's a line, but there's a way to be efficient, quick, and still provide great customer service. There is one person who took my order that was nice and friendly though; was also helpful describing the sweetness levels to me. So at that point I was at a 4/5. Cleanliness is 3/5, the counters where drinks are served/picked up, spills and crumbs everywhere. My Iced Coffee Rosé, like other reviews described, was nothing like advertised. Very little foam, and SUBTLE rose flavor. Even though I got sweet and creamy, which is the most cream you can get. (And the flavor and sweetness come from the cream.) The lid that was set on the table next to me was dirty (with coffee grinds and stained) so I asked for another. Verbatim, I asked, "could I get another lid please?". BAM, he slams the lid on the table in front of me before I could even finish my sentence. I was so surprised, like what is happening. Taken aback I slowly grabbed it, not wanting to ask for another one and wiped this lid with my fingers. Of course since the lid was on the table with coffee spills, it was also not clean. smh. While I put my lid on, he looks at me and we make eye contact. Dude, you need to take a breather and learn some customer service please. 1 star for drink bc it was still refreshing. 1 star for the person who took my order. Not clean. Overall terrible customer service. Way overpriced for the mediocre drinks which should be company standard. (Saturday 3PM) read more

Philz Coffee - Iced Coffee Rosé - Coffee & Tea Near Me - San Mateo, California

I've only been to this location a couple times -- but wanted to share my awesome experience. Very pleasant Staff -- especially Kimmy & they had some good music playing -- perfect spot for a Rainy Day. !!!! And, Thanks for the Birthday Treat. !! Philz is the absolute best coffee read more

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Rude service and subpar Philz drinks. Ordered a mint mojito, and they were busy chatting with each other rather than paying attention to the line. My drink, which I asked for more mint, had very little mint, and I asked for light cream, and it was regular cream. I would have had them remake the drink but the woman in front of me ordered a Rose drink and they made it wrong and they were busy trying to fix her drink and when they did it was still wrong so she walked out. I felt if they can't fix her drink then why bother. It's an expensive waste of $6. read more

Philz Coffee - Coffee & Tea Near Me - San Mateo, California

Service is usually ok here, but I went about a week ago there's this female cashier that didn't look like she wanted to be there. That's fine. But she didn't want to take my order. I ordered a coffee and sandwich and my sandwich looked like it was mashed and melted. I couldn't even eat it because the paper was stuck int the cheese. I didn't want to go back to complain since she was already giving me attitude. read more

I see why this place doesn't get 4 stars. They're inconsistent in the way they make their coffee. From several experiences at the hillsdale location, the staff taking the orders are either rushing the order, just not listening resulting in getting the wrong drink. So I prefer to order on app or go to the Palo Alto location because there they are consistent in the way they make their drinks because the flavor is the same each time. Otherwise baristas at hillsdale are friendly and considerate but can we work on the quality and consistency of the coffee please. read more

I love Philz in general but this location is very hit or miss. Drinks usually take longer and mobile orders aren't ever ready on time. The drink tastes is also inconsistent. read more

Love their signature drinks. Especially the Iced Gingersnap coffee. I live the they will make it sweet and creamy for me and I don't have to fuss with adding sugar myself. The staff is always friendly and helpful as well. I don't love the fact that I come out smelling like coffee however much like Pete's coffee locations... Where you go in for a drink and come out smelling like 10 drinks fell on you or you've been in a rotary all day. But such is life. it's worth it for the taste! read more

Philz Coffee - Outside patio - Coffee & Tea Near Me - San Mateo, California

Thank you, Philz, for offering a yummy plant-based breakfast sandwich and for not charging extra for oat milk - from a happy vegan

This location advertises the wrong prices and tries to charge you more at the register. I got an item with a clearly labeled sign and it came up almost double the price at the register. When I brought this up, they just casually said they had updated the prices for 2025 and didn't change the signs yet. No excuse for this 3 weeks into 2025. read more

Came here for an afternoon pick me up to walk around the mall. Saw they advertised a new oatmeal cookie drink on the sign out front. I also wanted to try the Sweet Harmony but decided to go for it next time. My friend and I waited around 20 minutes for our drinks. We were the only people in line too; there were other people hanging out in the store, but we were surprised it took so long. We hung out on the bench in front of the baristas. The oatmeal cookie drink was tasty! My friend enjoyed her Sweet Harmony too. It woke us up from our mid-day slump. The service was friendly and the store was clean. Just wish things were a bit faster. read more

I couldn't pass up an opportunity for some Philz and it only gets better when it's FREE.99!! Shout out to my sister for paying!!! Come prepared for long lines but they move along as quickly as possible. Drinks are made and customized to each order so creating these delicious concoctions do take a bit more time than your typical coffeehouse. Purchases: Large Mint Mojito Large Ecstatic w/ Almond Milk Drinks were good and were made accordingly to our preferences. Staff was friendly enough. 4 stars overall, no restrooms available here. read more

Philz Coffee - 2 Large Coffees - Coffee & Tea Near Me - San Mateo, California

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Super convenient Philz Coffee located in the outside area of the Hillsdale mall! I was extremely excited when I saw the "Coming Soon" signage for Philz to open in this location, I think it's the perfect addition to the collection of shops in this mall. Interior has very cozy vibes and has a nice offering of places to sit while you wait for your order or to settle in and do some work on a laptop. Unfortunately this location has a small square footage so seating is limited, but it's nice if you're lucky enough to grab a spot. I also really liked the cute polaroid decor near the counter, I'm not sure but I think it may be a standard decoration at all locations. But I appreciated it nonetheless. I am partial to ordering the Ecstatic and Mint Mojito every time I'm here so I can't speak for the other orders, but they've gotten it right every time I've been here. Overall a great location with friendly staff, highly recommend a visit! read more

Philz Coffee - size large! (it's an ecstatic in there) - Coffee & Tea Near Me - San Mateo, California

Classic philz coffee vibes. Lots of seating outdoors if not indoors seems a bit limited inside. Ordering is easy just order online or go up to the register. Lots of ppl just have gatherings here for a quick coffee break during work or to study. Workers were friendly and understanding when lots of big groups go in. Free water at the corner as well read more

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I ordered an iced rose latte expecting it to look like what's shown on the menu. The presentation of my drink was so unaesthetic. I then asked the staff if I can get a bit more of the rose cream, she then did not look pleased and put in more cream on my drink to a point where my drink was spilling out. Overall the customer service was not great. She could have paid more attention to what the customer is asking for. read more

Philz Coffee - iced rose coffee - Coffee & Tea Near Me - San Mateo, California

Philz isn't really my coffee spot as I prefer espresso to pour over, but we had a 10AM appt at the mall and there wasn't much other choice. Tried the Ether this time, and it was ok -- I still haven't found my "go-to" at Philz and I'm starting to doubt that I will. However, the real issue was my wife's sausage and egg burrito. That thing was like 90% potatoes inside, which wasn't even a listed ingredient. She ended up tossing it. read more

Philz Coffee - Ether - Coffee & Tea Near Me - San Mateo, California

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Overrated. Coffee was just ok the way it was prepared at this particular location. I ordered one of their new specialty coffee. I asked for extra hot and it was just warm. We did get seating but place was not well kept. Glad this is not my regular coffee spot. As a group, we went here on a whim. read more

Philz Coffee - Cashier - Coffee & Tea Near Me - San Mateo, California

I love getting their ice coffee rose, but the taste is never consistent. Almost always watered down. Their pork sausage and egg burrito is always delicious though. Staff never seem happy or friendly. I order through the app so not much interaction. read more

My only complaint for this location is that there is not power outlet if you want to sit down with your laptop, but the rest like the coffee and service is fine. I usually get the mint mojito from Philz but I felt adventurous the other so I got the iced coffee rose. It tasted like their regular iced coffee to me but has. a hint of rose flavoring maybe like the flower? It's pleasant though, and it's pink. read more

Philz Coffee - Indoor - Coffee & Tea Near Me - San Mateo, California

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i've neverrrr ever ever been wronged by philz in the many years and locations i've been a customer...until this location. i've never been so disappointed. the cold brew itself was still good but my cup was so wet/sticky, there was no creamy foam on top when there normally is, and barely any cinnamon when i asked for it. the floor was dirty and napkins all over. just overall so sloppy in every way. read more

Philzdale forever! The vibe is always super welcoming and warm, and the staff are the best. They ask you to try your drink before you leave to make sure it's perfect; even amidst the hustle and bustle of the mall crowds, the baristas and cashiers never fail to give individualized care and attention to you and your drink. Sometimes you can even catch them singing and dancing as they fulfill orders in a timely and consistent manner. I'll never get tired of visiting! read more

First time to this location on a busy Saturday afternoon. Like other locations the baristas are always consistent like a McDonalds and their burgers. While waiting for our iced mint mojitos, the temperature inside was unusually hot (air conditioning not working?) but the cold made to to the right consistency drinks made up for it. read more

Philz Coffee - Medium iced mint mojito - Coffee & Tea Near Me - San Mateo, California

Another Philz to add to the Peninsula! I got the email notification that Hillsdale was opening today and couldn't wait! You know I love my free drinks!! They definitely opened in a great spot. Plenty of seating area in the open space with a nice fountain next to it. There is plenty of parking in the garage and of course it will be busy during peak lunch and dinner hours. It was bustling as we arrived around 11:45am. I ordered on the app for pick up at 11:30am so it was ready by the time I arrived. They were handing out complimentary pastries as well! Inside is not as big as some of their other stores but definitely enough space to walk around etc. Since it was opening day, it was packed inside and out! I got my usual iced ecstatic sweet and creamy and it was so yummy! I always love the smell of coffee! Looking forward to coming back to this location as I'm walking around the Hillsdale mall! read more

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