Let me start by saying that I never, EVER complain, or leave a review (if something isn't great I am not the one to send back, I just enjoy what I can, happy to be here.) - however this experience was awful enough that it warrants a comment, at bare minimum.
We went for a sunshiney walk, my sister, two boys and baby. 35 mins to sit and enjoy a coffee and a lunch. We are greeted, offered seats on the patio. the server offers us a table for 4, but we have a stroller. I ask if thats ok if we push the stroller in for her to sit, and add the 4th chair to the end. the server says yes no problem- i then DOUBLE check 2 times to make sure. There is space behind the chair, and servers have been walking past for the 30 mins before this transpires. My 5 year old is sitting in his chair eating his burger, being so well behaved, all of them were- quiet, chair tucked in, just hanging out..
out of nowhere, a female server (black floral flowy pants, bad bangs and long pony tail) stomps over and stands over our table clearly just having a bad morning (maybe its the bangs) and in front of 5 tables, starts getting mad at us for the table we are sitting at, and tells us next time we come, we need to sit down at a different table, because this is not the right table for us, the chair on the end is a problem for her. Meanwhile my little guy is looking up feeling embarassed and shamed, even though he is literally sitting in the spot he was sat at by a server. we did NOT seat ourselves. We said we didnt seat ourselves and she PROCEEDED to barade us until finally we just looked at her as there was nothing to say or do! we were 3/4 way done our meal, and were probably the quietest table there.
the table of gentleman beside us all commented saying how inappropriate that was, and how it didnt even affect her as she wasnt in that area- so clearly just felt like throwing a tantrum and is unable to control her urges.
I was gracious, asked the lady inside if she remembers seating us there, she said yes, I asked if I she remembers me double checking and she agreed, and apologized and said it was inappropriate, offered me a $10 voucher. (obviously will not be using it).
we were 20 minutes away from leaving, and at the MOST she could have said do you mind scooching that chair in buddy? EVEN though it was NOT sticking out very far. but that I can respect.
My little son, was so embarassed, we were embarassed, and it was the least family friendly experience ive ever had, and we dine out often. I have alot of friends who have gone to this place many times and I will do my best to let them all know of this interaction because it really does not sit well with me. it was unreasonable, irrational and immature.
This woman needs to find a new job, as she clearly needs to polish up her social skills and not treat people/kids/dogs WHOEVER the way she treated a child/a family today.
She is a nightmare and I would leave 35 negative reviews today if that meant anything to Humble Roots or this troll of a woman.
unbelievably disgusted. as someone who served, I can say that there were 10 other ways she could have handled that situation and her teenage tantrum was not one of them. (she was probably 30 maybe 40 who knows).
food was good, 80 dollars later, left with the worst taste in my mouth.
I wish I had her name, I should go back ask to be seated in a chair at the end of a table, just to make her have another breakdown.
Get a diary, and a new job- something beind a computer preferably. read more