Seemed to have good products but customer service sucks. See what happened, my email, and their…read moreamazingly poor service. Expected better. My brief story and what I sent them: About 4 years ago I purchased a document bag to replace an LL Bean bag I had for years. Thought I would step it up a tad. Love the bag, but then somehow the metal bracket on the shoulder strap breaks? How is that even possible? Not happy. About 100 hours later (they promise an already achingly slow 72 hours to respond) "Aimee" sends this: Please accept my apologies for the delay in getting back to you. Ted has received a lot of emails recently (probably from crappy products...I added this), and he hasn't been able to respond as quickly as he likes to! (Oh Ted, please make customer service a priority) I am very sorry to hear of the disappointment you have experienced concerning the quality of your document bag. All Ted Baker's collections undertake strict quality control testing; however, we accept that a small minority of flawed items may slip through the net. I will be sure to make note of this occurrence, and it will be taken on board for future reference. (Please make a note of this). What I sent them in response: Ted making a note of something is weak, trite and solves nothing. So far I am very underwhelmed by Teds slow response and weak customer service regarding its products. Shame on Ted Baker for charging a decent amount for its products and then not standing behind  its "quality" products. Would I buy another product or recommend it to others? Seems they are no better than other online places with products probably made in China. And excuses probably from a booklet. Sadly nobody really cares at Ted Baker. Lesson learned: Shop elsewhere. Products attract; Poor service repels.

Ted Baker has come quite a long way from a men's shirt shop and dry cleaner in Glasgow to a now…read moreworld renowned fashion label. A unique thing about Ted Baker is that it lets it clothes speak for themselves, and relies predominantly on word of mouth for advertising rather than posters or commercials. I do like the clothes however I do not like shopping in their stores the music is too loud and it feels more like being in a poesy club rather than a store. The clothes are mostly very nice office clothes, they have a sophisticated edge to them that makes them stand out from other brands of office clothes. This particular branch only offers men's and women's clothes and accessories. However, the bran itself offers clothing from infancy, as well as gifts and a fragrance line. You can find branches of Ted Baker all over London so there is no need to make a special trip to this branch.

High-end fashion retail, Massimo Dutti on Regents Street is the largest in the world from all of…read moreits 270 stores! I enjoy the wide spread of clothes, bags, accessories and shoes over the 3 floors; for women, children and men. The mens section boasts of a tailored service for suits to suit each ones fit and taste. Average prices are £350 upwards for this service. Very chic and sophisticated in a simple style, this store has a good collection to their brand name. The clothes last longer, and the fabrics are good quality. What more can you want for a good price? The sales seasons are another story altogether. If you don't want to glamorise or stern up your work attire, I suggest trying on a few pieces of Massimo Dutti. Create your own style by mixing and matching with other sourced outfits to get a modern feel.

Normally this company has great service, but apart from one lady who was nice, this branch did not…read morecare about me as the customer and almost showed complete indifference.

Ordered from here in 2019. Now the state I live in just sent me a bill to pay sales tax on what I…read moreordered! Beware if you are ordering from the UK to ship to the US! If your state wants to collect sales tax they will hit you with late fees etc + the tax. Cute clothes.... BUT not that cute.

I have wanted to shop in Reiss for years! I've been drooling over their style and clothes for a…read morelong long time. FINALLY, I was able to go into a store and try on some of the clothes I've been looking at for a while. This store is located on a busy street near tons of other shopping - and has women's wear upstairs with men's downstairs. I was slightly worried about snobbishness but it wasn't a problem. The gal who helped me was so friendly and cute - she worked with me to find several coats to try on to make sure the style was right for me. I did end up finding one that was perfect and several of the other gals working complimented me on it as they walked past the fitting rooms. We also tried on what felt like every sheath dress - or dress in general - in the store. I tried on several sizes of a few dresses to make sure I got the right ones. Throughout the whole ordeal the gal helping me remained patient and friendly - fetching me other sizes when needed and she even called the local store at another location to see if they had the sizes I needed to try when they didn't have it in one of the dresses I wanted at this store. When she found they did - sure enough - she put on some boots and took an umbrella and walked to go get it for me so I could try it on to make sure the size I tried was the one I needed and not a size up. That's good customer service! It was raining! I ended up leaving with a fabulous winter coat and two beautiful dresses. Success!

No other shop in London can rival the quality, design and completely on trend fashion offered at…read morethis friendly, welcoming location. There are several Hacketts all over the UK and Paris and beyond,but the Regent Street has the amazing Darius. He is not just fantastically handsome and kind, but his customer care and recommendations and knowledge are stellar. He has gone out of his way to create a happy shopping experiences on several occasions and every item bought has been wonderful. You may need appointment to have his help, but you'll be in the best hands in London! ( And I am an avid, careful shopper). Excellent store. Excellent experience with Darius.

Hackett makes well-tailored, classically-inspired, yet modern British clothing. It is basically…read morethe British version of Ralph Lauren, which is the American version of classically-inspired, yet modern British clothing. It is kind of a circular reference, but whatever. Hackett often goes with a theme with their individual locations. For example, on Jermyn Street, the home of eponymous shirt makers Thomas Pink, Hilditch & Key, and T.M. Lewin, the Hackett store is is about 70% dress shirts, ties, suits, and topcoats. At the Regent street location, which is less than a half a mile away, is about 70% casual clothes. So, when I wanted to buy a polo shirt, I came to this location on Regent Street, which has a great selection of casual clothing. The staff here was very friendly and all were dressed like they stepped out of a scotch ad. They dug around the storage area to find my exact size and I was on my way.

"Have you been to COS?" I questioned my BFF over lunch at nearby NOPI. After explaining that H&M's…read moresophisticated, higher end sister was my European go-to and still not available in the States, it became clear I had to take her there. Opened in March 2007, the Regent Street location is London's first Collection of Style (COS). Whilst I still haven't properly figured out their sizing (I consistently have to take two of every item into the fitting room to get it right), I continue to love COS - particularly for dresses and accessories. At the moment about half the store is on sale so it's a nice to time to get your Nordic fashion fix. Neon lovers: orange is figuring prominently in a lot of the current collection. I stuck to more muted tones with my purchases but I admire ladies who can rock super brights. My BFF picked up a terrific large checked scarf (as well as an oatmeal coloured rolled hem jumper for her boyfriend.) I spotted a blue/grey leather colour block clutch that I very nearly bought to avoid trying to DIY my own. Given I'm still thinking about it, I'll probably have to go back and fetch it at some point. There are plenty of basics here but if you desire to be more daring, they've got that too. Think coated linen sculptured dresses, glued seams, waxed linen shrunken shirts, bold statement necklaces. COS may well be the only store in London I can't manage to leave empty handed.

Cos rhymes with classic cool. It aims to take some very good natural quality materials and design…read morethem into timeless, simple but tasteful, Marni-esque designs. It is hard to guess that this store is even remotely related to the giant Swedish chain H&M. Best in store is the little black dress. It comes in different lengths and designs but always aims to impress. I do like Cos, and I feel like I will be shopping there a lot... in a couple of years. I feel like this store is a bit too 'grown up' at times and I plan to take advantage of my freedom to wear 'silly' clothes for as longs as I can.

The sale gods shined upon me at this Uniqlo location yesterday. I snagged a bright blue, long…read moresleeved, cozy crew neck T-shirt for £2.99 and a sunny yellowy-orange striped cardigan for £6.99. And I paid for them whilst using my chip and PIN card for the very first time! Things are looking up in London, loves.

One of the latest branches to open in London of this Japanese chain, which focuses on high-quality,…read morefashionable, casual basics. (This store replaces the former shop in Barker's Arcade). I especially like their dark denim men's jeans, which are excellent value for less than £30, and their men's cashmere jumpers - again a snip, starting at under £40. The shop was listed among the 'best of trends' by The Observer magazine for 2007. Their web-site reflects the brand's clean lines.

Brandy Melville originates from Milan and the opening of the Westfield Shopping centre marks the…read moreopening of their brand's first UK store. The range is targeted towards the 15 - 30 female age group and the various pieces are very cool and chic. The staff are great and really seem to know the brand which is quite refreshing. When I first looked around the store, I thought the pieces would be more expensive but at £20 - £25 for a t-shirt and £12 for a cotton dress the prices are very reasonable for good quality garments. Brandy Melville is great if you are looking to inject a bit of Milan into your London look!

I went to the branch on Kings Road and was excited to try the brand and see how one size would fit…read moreall! The store is cool The clothes are pretty basic, ok quality , definitely one size does not fit all My problem was with the prices and customer service I can understand that it is ok to pay $30 for a basic t-shirt in America but £35-£40 for the same tee in UK is not ok And they don't keep the shape after washing them - I understand if you are paying for quality at least after couple of washes the top should not be expanded to fit two of your size! The other problem is that the sales assistants knew nothing about the stock they have- I saw a dress on display and asked if there is other colours the answer was no Went downstairs to find it in 2 other colours ! The same happened with another t-shirt Don't know if this brand is up to all the hype that is spread online from American bloggers but honestly don't know how it is differed from anything you can get in Topshop for the same price, same ok quality, and same bad judgemental customer service

Old school gentlemen's outfitter- you're in the right place if you want something "English". Good…read morecovert coats. Suits tend to be slight old-fashioned ( sorry, retro, or classic). Service is professional and efficient. Worth keeping an eye out for sales, as the prices are pretty competitive.

Their website is about as tired looking as their shop, but don't let this deter you!!! First class…read moreservice, great fitting coats, very high quality, and low prices! I visited on a Thursday (to check out my options for morning dress) for a Friday pickup and Sunday wedding. Normally a three day hire, they were flexible enough to let me walk out of there with it that same day. In addition, they were open for the bank holiday (to return the item), and despite a martini spill on the waistcoat, they gave me 100% deposit with no hassle. Most importantly, the fit was excellent. I was skeptical about the wide width of the pants (I'm used to a more modern cut of trousers), but they were correct, it did fit in with most attendees. The coat itself fit perfect, and did not appear tired or sloppy like other rentals. I also did a price compare, and Lipman was the least expensive option! But most importantly, I didn't look as though I'd rented anything!