I first walked into this Gieves & Hawkes branch store back in April 2000…read more At that time, I bought myself one tunic shirt that you would use in the courts in the City of London. I have to say, if you or I were to go into this shop now and compared it with what it looked like back in 2000 and 2002, all the staff and the shop itself has changed considerably. Gieves & Hawkes as a Savile Row company has changed a completely, ever since I first knew them as a school boy. But I do still like the Gieves & Hawkes brand, only to some extent.

If you are tall, look no further! Finally jeans that don't barely fit or fit perfectly only to…read moreshrink in the dryer. Love the fit so much, I am exclusive when it comes to jeans. Also love their basic T's and light long sleeve tops. The sales associates are gracious and helpful and willing to check the back for your size. I was particularly thankful on my last visit because there were about 5 pairs that she had to go searching for in my size. The boxed water is a nice though, especially if you have been out shopping all day AND they take Apple Pay which is so convenient and faster than having to dig out my wallet and credit card. Double win with customer service and fit of clothing.

I love Rag & Bone. And, after serious deliberation, I decided to treat myself to a pair of R&G…read morewinter boots. I had tried them on at another retailer, but they didn't have my size. So I called this store and spoke with a lovely woman. She searched the stock for what I was looking for, and then offered to hold two different sizes for me until I came to try them on. She remembered me when I showed up that weekend, and had both sizes out for me to try. They were polite and not at all pushy. I walked out with boots that I only want to take off when I crawl into bed. Good quality stuff, and customer service to match. I like it!

I come to the UK often for business. Everytime I come I stop by Hackett to see the latest pieces…read morethe have. I've purchased a number of things and love them. But even better is the service. They'll have things tailored in days, sometimes the very next day. I highly recommend them and wish they were in the US, but the bright side is, no one else has what I have.

I love this store. Wonderful men's clothing but NEVER by Hackett eyeglasses again.... The worst…read morequality ever as they cracked so easily. Horrendous Customer Service not at the store itself by Hackett Co. I tried to no avail to replace these glasses while in London and Paris. No help whatsoever.

Nice lululemon in north county SD. The clothes are all the same so either you like LuLu or you…read moredon't. The quality is great and the prices are high. That's their business model.

I finally had a chance to visit the newest lululemon store located in super swanky Chelsea…read more I have been wearing lululemon for over 10 years now, and being from the states I've shopped at nearly 12 of their stores all across America. It is so nice to see this brand finally make its way to London. There are now two flagship stores in London, the other being in Covent Garden. There is also a showroom (pop-up shop) located in Richmond. The Marylebone showroom recently closed and will be reopening as a permanent store with a larger assortment in the near future. The Chelsea lululemon has the largest assortment of all the lululemon stores I've ever visited. It will be difficult to leave this store empty handed! Note that there are new styles delivered every week. lululemon carries both women's and men's sportswear/lifestyle yoga inspired apparel and accessories. Like all lululemon stores, there's a strong sense of community. They offer a complimentary 1 hour yoga class every Sunday at 10:30am, but space is limited so I suggest you show up early to guarantee a mat! They also have a run club every Saturday morning at 9am that leaves from the store. Although pricey, lululemon sells quality, smartly designed clothing that makes you look good and feel good. They encourage everyone to "sweat once a day" and are all about setting goals for oneself in order to succeed and live a fulfilling life.

I was at the ZARA store, Duke of York Square 65, London SW3 4LY, around 7:50 pm today, 2nd…read moreNovember, with a friend who wanted to visit. The shop lights were still on, and we could see people inside (who we later realised were all staff). We approached the automatic doors, but they didn't open. We checked the store's Saturday closing time on Google Maps and saw it was 7:00 pm. Just as we were about to give up, we noticed a staff member inside with long, straight brown hair, smiling and gesturing for us to come in through the glass door. Although we knew the store had already closed, I initially thought the staff member was being kind and generous by inviting us for a quick look. However, despite her repeated gestures, the automatic door remained shut. After a while, I realised the staff member had no intention of letting us in and was, in fact, making fun of us. I felt completely mocked and ridiculed, leaving me with a sense of being insulted. Later, the same staff member made a gesture with her hands, appearing to mouth an apology, but by then it felt insincere. I couldn't shake the feeling that this incident was racially motivated. She seriously needs to learn how to treat others with basic respect, even before receiving any customer service training. This was the worst experience I have ever had, and I will not be returning to ZARA again.

I bought two items online, at great expense. One arrived with threads already pulling, so I didn't…read morebother trying it on, and decided to return both. I visited the King's Road store, admittedly on a weekend, but it was a terrible experience. I have worked in retail on the King's Road and know just how stressful it can be, nonetheless, I was never allowed to overlook customer service. Firstly, there are two separate queues for buying and returning. While I think this is an intelligent idea overall, it is not well signposted, and the staff in the fitting rooms don't tell you. I had to wait for 30 minutes at the buying till, only to be told to go to the returns queue, and wait for another 30 minutes. Secondly, they seem to treat everyone trying to return items they have bought online like suspects. I wasn't allowed to exchange the products I had bought. I was told I'd have to pay for new items on the day. My refund for my first purchase was made, but it takes up to 12 days to arrive in my bank account. Why should I have to be out of pocket for a fortnight? I had already spent my money. Thirdly, when I raised a perfectly legitimate concern about a lack of signposting in the store about the queue system, and that customers who have already paid for items should be able to exchange, I was told by the manager that I should have asked about these policies when I entered the store. Why is that the case? Customers are not obliged to understand complex policies of firms - they are not employees! I was in two minds about posting a bad review, as I know that working in retail can be horrible, and I wouldn't want to leave hard-working staff feeling deflated. However, Zara's business model seems to have gone very down hill. They rely far too heavily on self-service. This may work in a supermarket when you know exactly what you need, but it simply isn't suitable for a company that sells clothes at mid-range price point. Overall, I would say that the company's focus 'selling fast' has undermined the customer experience, and has left staff feeling disillusioned. Great shame, as it used to be a great experience.

Small shop where reasonably priced suits, shirts, shoes, ties, and belts can be found. The staff…read morewas extremely helpful and there seems to sales on last season blazers and shoes ranging from 30-45% off. A good store to peruse for 15-20 minutes and to find a unique piece of quality menswear.

I bought 2 trousers in late April and returned them in early May. Hermes tracking showed items…read morereturned on the 6th of May. It's the 1st of July i am yet to get my money back. I have bought AND RETURNED things from COS, H&M, NUDIE weeks after and got my money within 3 days of return i highly doubt that TM LEWIN out sells H&M that they are so busy to send my money back. And they have the audacity to write my complaint ticket as SOLVED!!! Order number #638647

I want to like Hugo Boss, and this store in particular, but it just doesn't seem up to the quality…read morelevel that the price point it's chosen. First, the good parts. This store is huge, and is mainly for men (not a huge surprise). It has the look and feel of a "flagship", although I'm not actually sure if it's considered one. Half of the upstairs is dedicated to menswear, and all of the lower floor is also men's.You'll find lots of high fashion - nice suits, briefcases, shoes, etc. And now the bad - for me, I just expect more from a luxury brand. A stone's throw away in Sloane Square you can find similar style clothes at a similar price point that are made right here in England, but you won't find anything like that at Hugo Boss. Not that it needs to be made here, but it's very obvious the quality is not as high as it should be for what they charge. Nonetheless, if you go during a sale, you'll probably find what you're looking for at the price you should pay normally!

I've been a very frequent buyer at Hugo Boss in U.K. (Particularly the one I'm reviewing) - before…read morethat I was leaving in Dallas, Texas, spending over 4-5k a year of suits and shirts. In the last year I've purchased several dress shirts (about 12) of which 5 had an issue with the cotton by the one of the buttons (always the same) - the issue was that the shirt will get ripped always in one place after wearing it once or twice. Ok, I understand that these things may happen with specific faulty manufacture BUT the customer service I've received was absolutely not acceptable and not helpful partially when you pay for the bran you would expect completely different level. As a matter of fact in USA it would be no question asked just exchange those problematic shirts. When we've worked with the store on Doan square 1) it took them 3 weeks to get back to us 2) the answer was very standard basically removing any sort of responsibility from themselves and pushing it to us) Very disappointing experience. NEVER AGAIN Tsirulnik.home@gmail.com

As much as I can't afford to look as poor as the All Saints marketing would like me to, I can't…read morepass up a summer sale. Luckily, All Saints does a pretty good one, but if you're familiar with my Zara stalking, this one has some of the best sale stuff *in my sizes* !!! Maybe it's that people in Chelsea shop at Harvey Nics and pass up the high street shops, but Duke of York Sq seems to always have the best selection of stuff once the summer sales take full swing. Don't bother going to Oxford street unless you want to dig through a picked over table filled with XXL's! This one will be much quieter, sorted and worth the commute. Polo for 60 quid? ehh no thanks, but when they're 14.99, I pile the armloads into the fitting rooms!

The edgy London designs have many shops throughout London, but the Duke of York Sq on the trendy…read moreKing's Road is one of the best stocked. Their racks are crammed so do take the time to really look through the overstuffed racks as there is lots to choose from. Also don't be afraid to ask a sales person for help as they do have more stock off the floor that they are more then happy to look for. All Saints is known for biased cut designs so don't be put off by the avant guard design as the clothes themselves have a nice cut and drape on the body. It is a good idea to try items on as what looks like a tattered rag on the hanger is actually very flattering on. I almost passed on a cardigan I thought wasn't all that on the hanger but looked amazing when I put it on. It makes my outfit every time I wear it that I wish I had bought two!

We had time to kill and wandered in here from the Victoria station. Not a lot to do here and the…read morestores were OK. The food court was meh. But time was killed and I am thankful for that.

It is a very convenient shopping center by the coach and train stations. It is big and it is very…read morecrowded to start this review. Either you may find the place handy ( especially if you want to kill time while waiting for your departure) or a bad suggestion if plan is to meet a date. It has the whole second floor of fast food dining options. You will see different kind of retail stores on its ground floor. Anything that you may need for your travel (out of emergency situation) can be found here. We came in here ( a walk from our hotel)as my sis -in law had rushes due to an allergic reaction and me for a replacement for the lost prescribed eye glasses reasons. We were able to see a pharmacy store that served to both our needs. Like a typical commuter station center, it also offers services like massage in a chair service, shoe shines service, flowers , etc. Only one thing that turned me off about this place, I did not like that I need to pay a coin to get into their restrooms.